JetBlue
3.5 of 5 255 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.5 255 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(205 ratings)

71% of employees recommend this company to a friend
169 Employee Reviews Back to all reviews
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Very disappointed; they don't practice what they preach.

Reservations/Customer Care (Current Employee)
Salt Lake City, UT

I have been working at JetBlue full-time for more than 8 years

ProsThey are still able to hire very good people and employees.

ConsThey don't take care and appreciate the good people they hire and the work they perform.

Advice to Senior ManagementIf you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Nice on the outside, but rotten on the inside

People Department (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than a year

Pros(This is all my view points from the LIC Support Center)
-Younger workforce
- Energized environment, but this differs from dept to dept
- Great architecture at HQ with a modern-esq look and feel
- Most upper management are at least educated, but that comes with arrogance
- People are polite and professional
- Fun culture when folks are happy

ConsVPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

Advice to Senior ManagementYou claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Was Great, not so much any more

Pilot (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than 10 years

ProsGreat people that were hired when all the other airlines were not hiring. Everyone that helps generate revenue/touched airplanes are generally great people and we all work together well.

ConsThe leadership at jetBlue has all but vanished. The company core values have taken a tremendous hit since Dave Barger became CEO. Most pilots have gotten very frustrated with the many broken promises from the ELT. The company is making major mistakes when dealing with declining morale and pilots leaving for other major airlines.

Advice to Senior ManagementTell the truth, and tell the whole truth. Change the way you receive bonuses so that no bonuses are paid with an increase in total revenue AND an increase in the internal NPS which will force managers to become leaders.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great company going through growing pains.

In Flight Crew/Flight Attendant (Current Employee)
Boston, MA

I have been working at JetBlue full-time for more than 5 years

ProsFlexible schedule, free flight benefits, opportunities to grow in many area if you want to.

ConsRules can sometimes be up for interpretation. Extreme diversity in work ethics. At times, lack of proper and consistent accountability leads to frustration within work groups and creates an "us against them" mentality.

Advice to Senior ManagementGet away from STAR interview process and begin hiring management that is skilled in more than specialized interview techniques.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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False Perception of a company making believe they care

Flight Attendant (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than a year

ProsWorking with some great fellow inflight crews.

ConsWork rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

Advice to Senior ManagementYou would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

No, I would not recommend this company to a friend

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3 people found this helpful  

Always looking over your back, too much gossip

Anonymous Employee (Current Employee)

I have been working at JetBlue

ProsFinding another job they really don't care about you, lots of people are upset about David

ConsThey just fired about 9 guys, one of witch has cancer, and only have months to live,
He is at Tampa General hospital
Say a pray for David he is going to need it, how do you fire someone that have cancer
They claim to care about people, well, if they can fire him, they really don't care about the customers, just fake smiles.

Advice to Senior ManagementNone

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Strive for growth

Anonymous Employee (Current Employee)

I have been working at JetBlue full-time for more than 5 years

ProsA excellent culture with strong values that are executed on, obviously you can fly for free, health care is available and communication from the top down is very visible.

ConsThe health care programs is horrendous, on the operating side of the company most managers are reactive though that is changing and your sick and vacation bank is one and the same.

Advice to Senior ManagementRe evaluate best labor practices for compensation

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fun place to work

Airport Operations Crew Member (Current Employee)
Long Beach, CA

I have been working at JetBlue full-time for more than 3 years

ProsNice people, good benefits and culture

ConsLow pay, no room for advancement

Yes, I would recommend this company to a friend

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Wonderful Company!!

Flight Attendant (Current Employee)
Boston, MA

I have been working at JetBlue full-time for less than a year

ProsGreat to employees and customers, Growth within the company never doing the same thing for years and years

ConsNothing bad to say about this company so far

Advice to Senior ManagementBeat Delta and Southwest Airlines

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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rapidly deteriorating.

Pilot (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than 10 years

Prosemployees are fabulous in spite of working conditions

ConsManagement gets more hostile everyday

Advice to Senior Managementplease explain how Alaska who you say is in the sweet spot with us, can quadruple our profit with less planes and 15% higher costs. Tell us how you agreed to a pay review process and then broke your word. Tell us how you plan to attract any pilot with 15% under industry average wages, the worst health care in the industry and below average retirement.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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