JetBlue
3.5 of 5 254 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Jan 27, 2014
All Employees Current Employees Only

3.5 254 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(204 ratings)

71% of employees recommend this company to a friend
35 Employee Reviews Back to all reviews
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1 person found this helpful  

This company has changed dramatically........I have been with JetBlue for over 11 years.

In Flight Crew Member (Current Employee)

I have been working at JetBlue full-time for more than 10 years

ProsTheir Care Team is amazing, wonderful people who are very supportive when you need it. You don't see that very often at big companies.

ConsThe REALLY don't care about their Inflight Department, period. Everything is a struggle and if you are on reserve, it can be really tough.

Advice to Senior ManagementBe the way you used to be.....treat your employees with dignity and respect and in turn you will get better performance from them.

No, I would not recommend this company to a friend

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1 person found this helpful  

Bait and switch

Anonymous Employee (Current Employee)

I have been working at JetBlue full-time for more than 10 years

ProsTravel benefits like any other airline

ConsThey sell you their values but don't embody them.

Advice to Senior ManagementN/A

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Nice on the outside, but rotten on the inside

People Department (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than a year

Pros(This is all my view points from the LIC Support Center)
-Younger workforce
- Energized environment, but this differs from dept to dept
- Great architecture at HQ with a modern-esq look and feel
- Most upper management are at least educated, but that comes with arrogance
- People are polite and professional
- Fun culture when folks are happy

ConsVPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

Advice to Senior ManagementYou claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very disappointed; they don't practice what they preach.

Reservations/Customer Care (Current Employee)
Salt Lake City, UT

I have been working at JetBlue full-time for more than 8 years

ProsThey are still able to hire very good people and employees.

ConsThey don't take care and appreciate the good people they hire and the work they perform.

Advice to Senior ManagementIf you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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False Perception of a company making believe they care

Flight Attendant (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than a year

ProsWorking with some great fellow inflight crews.

ConsWork rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

Advice to Senior ManagementYou would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

No, I would not recommend this company to a friend

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It was too good to be true...

Pilot (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than 5 years

ProsI love my job and work with a great bunch of people in my work group.

ConsGreedy Management, No accountability when something goes wrong. Medical Insurance is the worst among our peers. Upper Management continues to lie and make false promises.

Advice to Senior ManagementYou are a failure to your employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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OK place to work

Anonymous Employee (Former Employee)

I worked at JetBlue full-time for more than 3 years

ProsYou and your family fly for free

ConsThere is no overtime...ever. Not after 8 hours, not after 40 hours.

Advice to Senior ManagementNone

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Jetblue has been one massive disappointment after another.

Flight Operations (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than 5 years

ProsDecent control of schedule, multiple east coast bases, travel benefits, motion on the seniority list is picking up due to others leaving for better employment.

ConsHealthcare is well below par, work rules and hourly pay are below average, the vacation system is broken, retirement is behind average, sick and personal time accrual is behind average, moral on the line is pretty poor, most conversations revolve around the poor compensation and work rules.

Advice to Senior ManagementYou constantly over promise and under deliver. Treat your long term employees better, they will take care of the customers better. They can also save the company time and money in fuel savings as well as raise NPS scores.

No, I would not recommend this company to a friend

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Avoid the IT department at jetBlue if you value your career

IT Manager (Current Employee)
Long Island City, NY

I have been working at JetBlue full-time for more than 5 years

Pros- Free flights
- people I work with I get along well with

Cons- Directors are still detached, selfish, and ignore recommendations from their management and experienced people, leaving those people to mop up poor decisions
- A lot of managers don't escalate, let the directors walk all over them and make decisions that they know are not optimal
- Certain directors (Infrastructure services) are allowed to hire people from their old companies directly into management positions that are created specifically for them and in some cases unnecessary, even if they're not qualified
- Directors place unqualified people into certain positions and levels (architect) simply to say that there are career opportunities
- There is high risk of retaliation when you bring concerns to your manager or Director (poor reviews without clear reasons or followup/engagement from your Crewleader)
- There are no promotions. You must apply for a position, then you're not given competitive salaries, but a minimal increase based on your current salary. There's also risk of retaliation if you then refuse the promotion.
- Salaries are non-competitive with local NYC market, IT is having extreme difficult acquiring talent, and talent retention is difficult.
- Talent management is among the worst I've seen in any IT department, subject matter experts are now detached and have no incentive to engage in current projects and initiatives
- Extreme lack of vision in the director level in terms of overall strategy, lots of money spent in the wrong places or poorly spent (Infrastructure)

Advice to Senior ManagementPeople department needs to pay closer attention to what's going on in departments, specifically IT. There needs to be more ways for Crewmembers to state their concerns or issues without possibility retaliation from their management. It seems the CIO had good intentions, but he brought in and moved a couple of ineffective people into key roles that has IT unable to engage and meet the rapidly changing needs of the business.

No, I would not recommend this company to a friend

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A company that's lost its way and treats the internal customer poorly

In Flight (Former Employee)
New York, NY

I worked at JetBlue full-time for more than 8 years

ProsIN the beginning, company had 5 values and stood by them, was amazing to be there. But as company grew, direction and treatment of employees lost.

ConsManagement as be turned over to other airline execs., treatment of employees is horrible, healthcare is created by JB, not a healthcare company. Profits over people is now the norm. Fear runs thru the employees to keep their job

Advice to Senior ManagementIn your goal to gain money you lost your vision of what the company stood for, Nelman's dream turned to a Barger nightmare wih his incompetant management firing people with no say or reason why. You go against the grain ur immediately removed no reason why.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at JetBlue reviews and ratings — including employee satisfaction and approval rating for JetBlue CEO Dave Barger. All 35 reviews posted anonymously by JetBlue employees.