JetBlue Reviews

Updated April 22, 2015
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3.0
69 Reviews
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JetBlue President & CEO Dave Barger
Dave Barger
38 Ratings

69 Employee Reviews

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  1. ao agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    good benefits, free travel.flexible schedule, easy work

    Cons

    coworkers, management, rude customers, working on holidays

    Advice to Management

    Need to be fair .

  2. Helpful (2)

    Strong Corporate Culture; weak operational implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ground Operations in Boston, MA
    Current Employee - Ground Operations in Boston, MA

    I have been working at JetBlue full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Travel benefits, profit sharing, continued education

    Cons

    Training is weak, seems to breed a "you're replaceable attitude", still trying to find organizational balance

    Advice to Management

    While JetBlue is an ontime airline; working in major cities can be a commuter challange. Shorten intro period; allow for more flexibility in work life balance.

  3. Helpful (3)

    If your going to work for JetBlue in SLC, good luck getting on any flights.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home, ability to trade shifts.

    Cons

    Only 4 flights from SLC and very difficult to get on because so many employees in SLC. Pay is very low for a high stress job. Takes a long time to get a good schedule, plan on working nights and weekends for at least 2-3 years.

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  5. A lot of flair without the passion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ground Operations in Washington, DC
    Former Employee - Ground Operations in Washington, DC

    I worked at JetBlue part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working in Ground Operations is insanely easy. You work hard for 45 minute bursts, and often have hour or more breaks between flights. Once you get to know your team members, it's very easy to establish a rhythm and the basic tasks become natural.

    Cons

    There is a high turn-over rate. Among the employees that stick around for over a year, there is a heavy sense of entitlement, however that can be expected when much of what happens to an employee is based on his/her seniority with the company. Performance is rarely a relevant factor. The company preaches the values of Safety, Caring, Integrity, Passion, and Fun, and it is clear that the further down the list you go, the importance of each value diminishes.

    Advice to Management

    Don't pay to send a new hire to Florida for a week of classroom training, provide a $600+ complimentary uniform, and have no issue firing probationary employees for being late. The company could save a lot of money to adopt more conventional training programs and less draconian disciplinary measures. However, JetBlue just opened a multimillion dollar training dormitory. Where is that money going to be made back?

  6. Compensation does not equal work performed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Flexible, Room for growth, Constant change,
    Convenient

    Cons

    Under compensated
    Promotions are not based on skill

  7. Helpful (2)

    Airport Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in San Francisco, CA
    Current Employee - Airport Operations Crew Member in San Francisco, CA

    I have been working at JetBlue full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    JetBlue is a great company. They are always informing their employees about what's going on in the company and the industry. They give you a small bonus if all goals are met. As a company they are remarkable.

    Cons

    San Francisco is a unique station. Leadership does not really manage. They play favorites. If you get in with them you can get away with anything. Some employees take long breaks. Some employees do nothing and others do all the work.

    Advice to Management

    Manage and don't be afraid of Micro managing. Be fair to all and do not let your ego or mood decide how you treat employees. Be open to suggestions. Get rid of favoritism... everyone knows. Find ways to bring up morale.

  8. Mostly pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at JetBlue part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stand by free flights. Work at home

    Cons

    Stand by. Sometimes miss flight

    Advice to Management

    N/A

  9. Great Co-Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people you work with there are the best, the Airport operations crew is AWESOME. The GO crew is awesome as well the bonds that are made between the crew members makes the shifts and days worth every moment.

    Cons

    The 90 day Probation period is difficult if you have other obligations and get stuck with a morning shift, also the fact that part time doesn't have health benefits and the only difference between full and part time is an hour and a half.

  10. Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in New York, NY
    Current Employee - Airport Operations Crew Member in New York, NY

    I have been working at JetBlue part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Free flight benefits
    flexible schedule
    discounts with other airline agreements
    you pick one person to fly free with you as well as your parents
    i recommend going part time so you can have more flexibility

    Cons

    commute to the airport is horrible
    your schedule is based on how long you have been in the company, so whatever shift is left over you get
    4am shift is very difficult

  11. Helpful (3)

    Rigid chilly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - IT Systems Manager in New York, NY
    Former Contractor - IT Systems Manager in New York, NY

    I worked at JetBlue as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Organized lots of structure and process

    Cons

    Bad location, do not do a good job of making new employees feel welcome

    Advice to Management

    Allow workers to be more creative

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