JetBlue

  www.jetblue.com
  www.jetblue.com

JetBlue Reviews

Updated December 10, 2014
Updated December 10, 2014
308 Reviews
3.6
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
246 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

63 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Airport Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in San Francisco, CA
    Current Employee - Airport Operations Crew Member in San Francisco, CA

    I have been working at JetBlue full-time (more than an year)

    Pros

    JetBlue is a great company. They are always informing their employees about what's going on in the company and the industry. They give you a small bonus if all goals are met. As a company they are remarkable.

    Cons

    San Francisco is a unique station. Leadership does not really manage. They play favorites. If you get in with them you can get away with anything. Some employees take long breaks. Some employees do nothing and others do all the work.

    Advice to ManagementAdvice

    Manage and don't be afraid of Micro managing. Be fair to all and do not let your ego or mood decide how you treat employees. Be open to suggestions. Get rid of favoritism... everyone knows. Find ways to bring up morale.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Mostly pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at JetBlue part-time (more than an year)

    Pros

    Stand by free flights. Work at home

    Cons

    Stand by. Sometimes miss flight

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Co-Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    The people you work with there are the best, the Airport operations crew is AWESOME. The GO crew is awesome as well the bonds that are made between the crew members makes the shifts and days worth every moment.

    Cons

    The 90 day Probation period is difficult if you have other obligations and get stuck with a morning shift, also the fact that part time doesn't have health benefits and the only difference between full and part time is an hour and a half.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in New York, NY
    Current Employee - Airport Operations Crew Member in New York, NY

    I have been working at JetBlue part-time (more than 3 years)

    Pros

    Free flight benefits
    flexible schedule
    discounts with other airline agreements
    you pick one person to fly free with you as well as your parents
    i recommend going part time so you can have more flexibility

    Cons

    commute to the airport is horrible
    your schedule is based on how long you have been in the company, so whatever shift is left over you get
    4am shift is very difficult

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Rigid chilly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Systems Manager in New York, NY
    Former Employee - IT Systems Manager in New York, NY

    I worked at JetBlue as a contractor (less than an year)

    Pros

    Organized lots of structure and process

    Cons

    Bad location, do not do a good job of making new employees feel welcome

    Advice to ManagementAdvice

    Allow workers to be more creative

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY

    I have been working at JetBlue full-time (more than 5 years)

    Pros

    flight befits are great, people i work with are great

    Cons

    wroking long days with delays and screaming customers

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    flight benefits, work at home, weekly pay, culture, brand, people

    Cons

    low pay, point system, shift bid

  9. 2 people found this helpful  

    Interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in New York, NY
    Former Employee - Airport Operations Crew Member in New York, NY

    I worked at JetBlue full-time (more than 3 years)

    Pros

    I loved being able to fly for free. I loved being able to swap my hours.

    Cons

    I just left. Thank goodness. This is why I feel this way. jetBlue has new uniforms! Yes, the new uniforms brighten up the front line as was desperately needed. However, corporate has dictated that female Airport Operations employees wear heels while behind the ticket counter, while running through the airport several times a day, while working the gates, and while running up and down the jetbridges. Female AO employees may wear heels 1/2" to 3". While 1/2" really doesn't sound so bad, the female AO crewmember is limited to solid black shoes with a defined heel. The male employee may wear their loafers and their dress shoes. They have the option of wearing sensible shoes where the female crewmember does not. Look around at any profession where the employee is on their feet all day, and you will see them wearing a sensible shoe. jetBlue's new shoe policy for female airport operations crewmembers rule out Dansko, Clarks, Merrills, etc. The female airport operations crewmember is enduring pain and sitting back and adhering to corporate's policy. If they don't, they will be noncompliant and will lose their job.

    Advice to ManagementAdvice

    Remember jetBlue's values and apply them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Profits over people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jamaica, NY
    Current Employee - Anonymous Employee in Jamaica, NY

    I have been working at JetBlue full-time (more than an year)

    Pros

    Flight benefits, decent 401(k). Stock options were a nice touch, helped to compensate the abysmal salaries.

    Cons

    Mass layoff in order to hire contracting companies. Not losing money, just decided they aren't in that 'business' anymore.

    Advice to ManagementAdvice

    Take a look at who your middle management is and where they come from. If they came from a failing airline, chances are they are going to make you fail also.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    really good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    good experience cant complain about them of how they treat employees

    Cons

    roockie or unexprerience management in some areas not all

    Recommends
    Positive Outlook
    No opinion of CEO

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