JetBlue
3.5 of 5 254 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Apr 10, 2014
All Employees Current Employees Only

3.5 254 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(204 ratings)

71% of employees recommend this company to a friend
46 Employee Reviews Back to all reviews
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Company has changed drastically since founder David Neeleman was forced out

Flight Attendant (Former Employee)
New York, NY

I worked at JetBlue full-time for more than 10 years

ProsGreat travel benefits and competitive pay.

ConsThe company is more concerned about making money than anything else. To make money, they want to keep the customers happy, many times at the expense of safety.

Advice to Senior ManagementStop hiring people that are inexperienced, unprofessional and uneducated. JetBlue hires people that other supervisors are dating, sleeping with, or related to. Most the supervisors I knew rarely followed any of the rules they expected those they were supervising to follow. Too much nepotism, cronyism, and favoritism. The company managers and executives date within the company, and blatantly play favorites.

No, I would not recommend this company to a friend

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Great company, poor pay.

At Home Representative (Former Employee)
Salt Lake City, UT

I worked at JetBlue full-time for less than a year

ProsFree flights. Good benefits. Wonderful co-workers.

ConsGenerally, I had to catch a flight out of Las Vegas.

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A good opportunity for my first two years, but disappointing the last two years.

Reservations Agent (Former Employee)
Salt Lake City, UT

I worked at JetBlue full-time for more than 3 years

ProsWorking from home, travel benefits, thorough training and resources, opportunity to advance, friendly atmosphere, flexible schedule and travel opportunities.

ConsPolicies were constantly changing. Job expectations changed more towards sales, it was required we have a certain percentile of upscale on our average calls per review period.

No, I would not recommend this company to a friend

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It was a great ride while it lasted....

Anonymous Employee (Former Employee)

I worked at JetBlue full-time for more than 8 years

ProsFounded on excellent Corporate Culture and Values; Free travel (if you can take the time off), Many Great employees. Fun working in a fast paced environment with many facinating and dedicated people. Everyday is different with new challenges and excitement.

ConsShoddy Benefits, no identifiable "career paths", Values and Culture have declined in response to growth,employee turnover (high), non-competitive Salary structures, etc... Not for a long term career...Not many employees are kept past the 10 year mark and targeted for replacement at those levels no matter how much they have accomplished. Insider run.

Advice to Senior ManagementDespite the rhetoric, return to the basics that got JetBlue through the first 10 years. Take a hard look at Managers, Directors and above who are primarily self-interested in their own career preservation at the expense of their Crewmembers. Stock prices have gone up at the expense of morale and continuing employee "churn" to keep costs down to boost ROIC.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Phone Reservations - frontline customer service for 2 years - Overall boring but enjoyable

Reservations (Phone) (Former Employee)
Salt Lake City, UT

I worked at JetBlue part-time for more than a year

ProsStand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)
Flexible schedule - easy to trade shift-bid hours with coworkers
Fun-ish company culture
Doesn't come home with you - work stays at work
Optional health benefits for part-time employees

ConsTerrible pay - barely over minimum wage
Boring job - same problems solved over and over again
Takes about 18 months - 2 years to get enough seniority to have "good shifts" (not working on weekends)
Isolated - work from home
Tied to the desk - literally with a head set
Required to live with 45 minutes of call center in Salt Lake City
Not enough Jetblue flights out of Salt Lake - hard to use standby flight benefits

Advice to Senior ManagementCreate shifts for bid that are 20 hours a week (as opposed to 24)
Increase the steps in pay for time with the company

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Business Partner

Business Partner (Former Employee)
Long Island City, NY

I worked at JetBlue as a contractor for less than a year

ProsGreat working environment and culture

ConsBusiness Partners are not treated the same way as full-time crew members

Advice to Senior ManagementShould treat everyone equally and the Talent Acquisition is way overworked.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Fun job

Flight Attendant (Current Employee)
Jamaica, NY

I have been working at JetBlue full-time for more than a year

ProsFun job, some people there are great.

ConsNo union so be careful

Yes, I would recommend this company to a friend

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1 person found this helpful  

Great fun place to work at!

Anonymous Employee (Former Employee)

I worked at JetBlue full-time

ProsFlight Benefits! Opportunity to work from home. Good balance of fun activities as well as work.

ConsNot very easy to advance.

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Great company but still working out the kinks internally

Manager (Current Employee)
New York, NY

I have been working at JetBlue full-time for more than a year

ProsGreat brand name, flight benefits, culture is great, NY office is awesome

ConsDepending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

Advice to Senior ManagementThe support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

– I'm optimistic about the outlook for this company

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2 people found this helpful  

Better to lie and fly then be honest and grounded

In Flight Crew (Former Employee)
New York, NY

I worked at JetBlue full-time for less than a year

ProsFlexible hours and schedule. So can accommodate most days off.

ConsUnreasonable response time to call in for work.

Advice to Senior ManagementMore realistic and less close cutting hours on call out. Better preparation from the company will allow more results from employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at JetBlue reviews and ratings — including employee satisfaction and approval rating for JetBlue CEO Dave Barger. All 46 reviews posted anonymously by JetBlue employees.