JetBlue Reviews

Updated June 19, 2015
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3.0
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Robin Hayes
1 Rating

Pros
  • It was hard to leave the flight benefits too (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)

Cons
  • Salaries for middle management are below average, some directors and VPs have huge bonuses (in 7 reviews)

  • Zero job/career protections as well as true codified work rules (in 7 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Helpful (1)

    Is this as far as I get?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As a frontline airport employee, there is plenty of work schedule flexibility.

    Cons

    You're left with little choice but to move away to seek a promotion. More often than not any internal job you don't qualify for.

    Advice to Management

    Walk the Walk and Talk the Talk. Promote from within


  2. half and half

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    co-workers, flexible hours, ability to control your own schedule, flight benefits are great.

    Cons

    sometimes felt like a slave, working non-stop, have to stand for entire shift, sitting not allowed on the job, sometimes would go without a single break for a ten hour shift and then forced to stay past your shift because of inadequate staffing.

    Advice to Management

    Hire more people. Stop over-working your staff. How about having chairs to sit in like the other airlines? And a conveyor belt that brings heavy bags from counter scale to bag belt so staff don't have to suffer unnecessary injuries.


  3. Helpful (1)

    Great environment with many employees with experience, not so much in the technical aspect of planning.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Planner in Jamaica, NY
    Current Employee - Maintenance Planner in Jamaica, NY

    I have been working at JetBlue full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great learning experience for further aviation career. Gaining knowledge of leading aviation planning softwares and some technical aspect of aircraft fleet within the company. Communication with other departments to keep operation successful.

    Cons

    Not able to move up as expected. Need to be there for years and know many leadership. Communication is also limited to other departments and maintenance facilities.

    Advice to Management

    Know who is capable to advance the company on a long term basis and have respect for everyone. Try sitting with the employees and seeing how they work and feel for the operations. The leaders would them be able to realize what is needed and what isn't!


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  5. Helpful (2)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY

    I worked at JetBlue full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The travel benefits are fantastic! Lots of great people work for the company. Great if you are senior enough for picking and choosing your flights. Can work up to 150 hours a month, and as little as 20 for part time. Pay is competitive.

    Cons

    Management is chaos. Lots of back-stabbing, and the gossiping is out of control. Pilots and flight attendants hook-up a lot, regardless of being married or not, so morals, ethics and integrity are lacking, but no more so than other airlines I would imagine.

    Advice to Management

    The manor in which supervisors are hired is ridiculous! Alcoholics as supervisors, who drink and party with other alcoholics and cover for their drunken escapades. Most supervisors are promoted because they are actively or previously in sexual relationships with other supervisors. Few supervisors have any education, or experience to substantiate their being put in the position. The company is a real life version of the Dilbert Principle/Peter Principle with a heavy emphasis on promotions on who you do, not what you know.


  6. Helpful (1)

    Great Company-Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Forest Hills, NY
    Former Employee - Anonymous Employee in Forest Hills, NY

    I worked at JetBlue full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    All looks good from the outside. Great reputation
    Excellent flight benefits.

    Cons

    Its all fake. JB has terrible, ignorant middle management.

    Advice to Management

    don't need to have so many middle managers. Too many cooks in the kitchen!!


  7. Helpful (1)

    Getaways

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Getaways in Salt Lake City, UT
    Current Employee - Getaways in Salt Lake City, UT

    I have been working at JetBlue

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel, work from home, hotel discounts,

    Cons

    Low pay for job, taking calls, few flights from work location so benefits are hard to use.

    Advice to Management

    Pay commissions to the getaways dept, they are sales people.


  8. ao agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    good benefits, free travel.flexible schedule, easy work

    Cons

    coworkers, management, rude customers, working on holidays

    Advice to Management

    Need to be fair .


  9. Helpful (2)

    Strong Corporate Culture; weak operational implementation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations in Boston, MA
    Current Employee - Ground Operations in Boston, MA

    I have been working at JetBlue full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Travel benefits, profit sharing, continued education

    Cons

    Training is weak, seems to breed a "you're replaceable attitude", still trying to find organizational balance

    Advice to Management

    While JetBlue is an ontime airline; working in major cities can be a commuter challange. Shorten intro period; allow for more flexibility in work life balance.


  10. Helpful (3)

    If your going to work for JetBlue in SLC, good luck getting on any flights.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home, ability to trade shifts.

    Cons

    Only 4 flights from SLC and very difficult to get on because so many employees in SLC. Pay is very low for a high stress job. Takes a long time to get a good schedule, plan on working nights and weekends for at least 2-3 years.


  11. A lot of flair without the passion.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ground Operations in Washington, DC
    Former Employee - Ground Operations in Washington, DC

    I worked at JetBlue part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working in Ground Operations is insanely easy. You work hard for 45 minute bursts, and often have hour or more breaks between flights. Once you get to know your team members, it's very easy to establish a rhythm and the basic tasks become natural.

    Cons

    There is a high turn-over rate. Among the employees that stick around for over a year, there is a heavy sense of entitlement, however that can be expected when much of what happens to an employee is based on his/her seniority with the company. Performance is rarely a relevant factor. The company preaches the values of Safety, Caring, Integrity, Passion, and Fun, and it is clear that the further down the list you go, the importance of each value diminishes.

    Advice to Management

    Don't pay to send a new hire to Florida for a week of classroom training, provide a $600+ complimentary uniform, and have no issue firing probationary employees for being late. The company could save a lot of money to adopt more conventional training programs and less draconian disciplinary measures. However, JetBlue just opened a multimillion dollar training dormitory. Where is that money going to be made back?



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