JetBlue

  www.jetblue.com
  www.jetblue.com

JetBlue Reviews

Updated October 23, 2014
Updated October 23, 2014
308 Reviews
3.6
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
246 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Non Ethical leadership in disguise of nice guy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member
    Current Employee - Airport Operations Crew Member

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Only pro I have here is working with a great set of Individuals, They make a good team except a handful that will always go other directions.

    Cons

    5 core values(available on JetBlue log or website) died long ago, the new goal of the company is return on the investments and Fat paychecks for those who sits in the office and are allowed to make stupid and sense less decisions to blow millions of dollars without prior approval and make crewmembers suffers, I would like to give an award to the board of directors for voting out David Neelman and bringing in the failures from the big airlines to run the show for instance Robin Hayes. He may be able to return on the investments but he sure won't be able to retain the good work force. My station everything is about budget, short crew who cares there other mules who will suffer but we are saving. They can feel care less if I die of a heat stroke but wearing jackets are mandatory because I sit in the office where AC blows 60 degrees. A lots of sexism as girls have options other than jackets but if you are a male you are SOL. Anyways you get the point unless you want to suffer working do not apply. You deserve better. Because if you complain your General Manager will say this to you " you don't have to work, you can turn in your badge and leave", because you are nothing but a number to them.

    Advice to ManagementAdvice

    Happy Crewmembers creates Happy Customers who will keep flying loyally with your airline which will generate profit and ultimately return on the Investments, this could just be opposite like an equation of + and - . Just Imagine one day of operation where customers refuses to fly JetBlue because of bad customer service now on the other side just Imagine one day of Operation where all 14000+ crewmembers call out because of bad leadership. Loss are greater on the company side more than crewmembers side, we may lose a pay for a day but company will lose profit for the whole quarter. My only advice to the Leadership is to be reasonable to your front line crewmembers after all they will take care of you as always on the rainy days(IROPS).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    They fly by luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight in New York, NY
    Current Employee - In Flight in New York, NY

    I have been working at JetBlue part-time (more than 3 years)

    Pros

    Job
    Free flights
    No overbooking
    Allow you to be part time if you want it.

    Cons

    Give pilots 10 hours rest but work Flight attendants to unsafe levels of exhaustion. 18 plus hours. Inflight crews should all be on the same duty times.
    Benefits are expensive
    Cheap uniforms
    VERY unorganized during weather or maintenance delays (IROP'S)
    Very poor middle management.
    Very poor pay yet expected to live in BOSTON OR NY etc.
    Long wait times trying to reach crew scheduling.
    NO UNIONS
    Filthy aircrafts, Tv's that are often broken.
    CEO never attends base meetings or I haven't seen him at one in 2 years.
    Offer speak up surveys but never change anything for positive.
    Building a hotel in MCO instead of fixing our airline.

    Advice to ManagementAdvice

    Listen and learn from your front line people. Stop making stupid decisions. Learn from the big guys. How does the FAA let you get away with some of the things you do?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Was Great, not so much any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Great people that were hired when all the other airlines were not hiring. Everyone that helps generate revenue/touched airplanes are generally great people and we all work together well.

    Cons

    The leadership at jetBlue has all but vanished. The company core values have taken a tremendous hit since Dave Barger became CEO. Most pilots have gotten very frustrated with the many broken promises from the ELT. The company is making major mistakes when dealing with declining morale and pilots leaving for other major airlines.

    Advice to ManagementAdvice

    Tell the truth, and tell the whole truth. Change the way you receive bonuses so that no bonuses are paid with an increase in total revenue AND an increase in the internal NPS which will force managers to become leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Always looking over your back, too much gossip

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Finding another job they really don't care about you, lots of people are upset about David

    Cons

    They just fired about 9 guys, one of witch has cancer, and only have months to live,
    He is at Tampa General hospital
    Say a pray for David he is going to need it, how do you fire someone that have cancer
    They claim to care about people, well, if they can fire him, they really don't care about the customers, just fake smiles.

    Advice to ManagementAdvice

    None

  6. 3 people found this helpful  

    rapidly deteriorating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    employees are fabulous in spite of working conditions

    Cons

    Management gets more hostile everyday

    Advice to ManagementAdvice

    please explain how Alaska who you say is in the sweet spot with us, can quadruple our profit with less planes and 15% higher costs. Tell us how you agreed to a pay review process and then broke your word. Tell us how you plan to attract any pilot with 15% under industry average wages, the worst health care in the industry and below average retirement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Look elsewhere if you're a pilot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - A320 Captain
    Current Employee - A320 Captain

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Well maintained airplanes and a good group to fly with...at least the ones that have their head's out of the sand.

    Cons

    Zero job/career protections as well as true codified work rules. Most things can change via email with zero negotiation. Good luck to all of us in the event of a merger...

    Advice to ManagementAdvice

    People, Performance, Prosperity...remember?? You've got it backwards. Accountants are running this place based on excel spreadsheet computations; they've completely discounted the "people" factor. We will never be the next Southwest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Airport Operations

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in Jamaica, NY
    Current Employee - Airport Operations Crew Member in Jamaica, NY

    I have been working at JetBlue full-time (more than 8 years)

    Pros

    Unlimited travel benefits, meeting different people

    Cons

    Human resource is to protect Jetblue--- no union no rights

    Advice to ManagementAdvice

    Crew members have voices, opinions and please listen understand before taking actions for termination it's not always the solution

    Doesn't Recommend
  9. 1 person found this helpful  

    MEH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time

    Pros

    Beats not having a job

    Cons

    Poor health insurance, no profit sharing,

    Advice to ManagementAdvice

    Just pay me average

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Not what you would think.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at JetBlue full-time (more than an year)

    Pros

    The travel and that isn't all it's cracked up to be.

    Cons

    The Values are not applied to everyone.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    IT in jetBlue has become a department with no advancement and very low morale. No opportunity, poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Crew Member
    Current Employee - Crew Member

    I have been working at JetBlue

    Pros

    It used to be a much better place to work. The coworkers and other non-leadership staff within IT are good to work with and work hard (most managers and staff).

    Cons

    Travel benefits are decent, tough to travel with your family.
    Health benefits could be better, but aren't bad (I've had worse).
    IT Leadership has managed to drive morale to very low levels, and make it repeatedly clear they have no appreciation for the staff, nor any intent to help develop the careers of the staff.
    No promotion and career advancement from within for IT.
    Talent and hard work is not rewarded within IT. Poor work, poor results and last minute heroism during major system outages is rewarded instead, preventing incentive to do good work the first time.
    IT Leadership in the past couple of years has hired some inexperienced managers and directors with little technical knowledge and industry or IT experience from various parts of the country to agree to take on work and agree with IT Leaderships directives, staff is paid below market and given no incentive to put in that extra effort.
    IT Leaderships goals are quantity over quality.
    No interest in career development or growth, and it looks like the light at the end of the tunnel is outsourcing.

    Advice to ManagementAdvice

    Leadership outside of IT should take a look and see what's obvious to everyone within IT before everyone with talent and good ideas leaves. IT at jetBlue is in a poor state and will not be able to sustain the growth and direction jetBlue wants to go in its second decade. Promote from within and stop looking around the country for yes men to put in management positions.

    Doesn't Recommend
    Approves of CEO

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