JetBlue Reviews

288 Reviews
3.6
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
233 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    This company has changed dramatically........I have been with JetBlue for over 11 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight Crew Member
    Current Employee - In Flight Crew Member

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Their Care Team is amazing, wonderful people who are very supportive when you need it. You don't see that very often at big companies.

    Cons

    The REALLY don't care about their Inflight Department, period. Everything is a struggle and if you are on reserve, it can be really tough.

    Advice to ManagementAdvice

    Be the way you used to be.....treat your employees with dignity and respect and in turn you will get better performance from them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Bait and switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Travel benefits like any other airline

    Cons

    They sell you their values but don't embody them.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Very disappointed; they don't practice what they preach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Customer Care  in  Salt Lake City, UT
    Current Employee - Reservations/Customer Care in Salt Lake City, UT

    I have been working at JetBlue full-time for more than 8 years

    Pros

    They are still able to hire very good people and employees.

    Cons

    They don't take care and appreciate the good people they hire and the work they perform.

    Advice to ManagementAdvice

    If you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Nice on the outside, but rotten on the inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - People Department  in  New York, NY
    Current Employee - People Department in New York, NY

    I have been working at JetBlue full-time for more than a year

    Pros

    (This is all my view points from the LIC Support Center)
    -Younger workforce
    - Energized environment, but this differs from dept to dept
    - Great architecture at HQ with a modern-esq look and feel
    - Most upper management are at least educated, but that comes with arrogance
    - People are polite and professional
    - Fun culture when folks are happy

    Cons

    VPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

    New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

    Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

    Advice to ManagementAdvice

    You claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    False Perception of a company making believe they care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at JetBlue full-time for more than a year

    Pros

    Working with some great fellow inflight crews.

    Cons

    Work rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

    Advice to ManagementAdvice

    You would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Jetblue has been one massive disappointment after another.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Operations  in  New York, NY
    Current Employee - Flight Operations in New York, NY

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Decent control of schedule, multiple east coast bases, travel benefits, motion on the seniority list is picking up due to others leaving for better employment.

    Cons

    Healthcare is well below par, work rules and hourly pay are below average, the vacation system is broken, retirement is behind average, sick and personal time accrual is behind average, moral on the line is pretty poor, most conversations revolve around the poor compensation and work rules.

    Advice to ManagementAdvice

    You constantly over promise and under deliver. Treat your long term employees better, they will take care of the customers better. They can also save the company time and money in fuel savings as well as raise NPS scores.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    It was too good to be true...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot  in  New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time for more than 5 years

    Pros

    I love my job and work with a great bunch of people in my work group.

    Cons

    Greedy Management, No accountability when something goes wrong. Medical Insurance is the worst among our peers. Upper Management continues to lie and make false promises.

    Advice to ManagementAdvice

    You are a failure to your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Avoid the IT department at jetBlue if you value your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Long Island City, NY
    Current Employee - IT Manager in Long Island City, NY

    I have been working at JetBlue full-time for more than 5 years

    Pros

    - Free flights
    - people I work with I get along well with

    Cons

    - Directors are still detached, selfish, and ignore recommendations from their management and experienced people, leaving those people to mop up poor decisions
    - A lot of managers don't escalate, let the directors walk all over them and make decisions that they know are not optimal
    - Certain directors (Infrastructure services) are allowed to hire people from their old companies directly into management positions that are created specifically for them and in some cases unnecessary, even if they're not qualified
    - Directors place unqualified people into certain positions and levels (architect) simply to say that there are career opportunities
    - There is high risk of retaliation when you bring concerns to your manager or Director (poor reviews without clear reasons or followup/engagement from your Crewleader)
    - There are no promotions. You must apply for a position, then you're not given competitive salaries, but a minimal increase based on your current salary. There's also risk of retaliation if you then refuse the promotion.
    - Salaries are non-competitive with local NYC market, IT is having extreme difficult acquiring talent, and talent retention is difficult.
    - Talent management is among the worst I've seen in any IT department, subject matter experts are now detached and have no incentive to engage in current projects and initiatives
    - Extreme lack of vision in the director level in terms of overall strategy, lots of money spent in the wrong places or poorly spent (Infrastructure)

    Advice to ManagementAdvice

    People department needs to pay closer attention to what's going on in departments, specifically IT. There needs to be more ways for Crewmembers to state their concerns or issues without possibility retaliation from their management. It seems the CIO had good intentions, but he brought in and moved a couple of ineffective people into key roles that has IT unable to engage and meet the rapidly changing needs of the business.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great initially, but deteriorates quick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue as a contractor

    Pros

    Lots of stuff going on, so was never out of project

    Cons

    Extremely political, head does not know where the tail is, really haphazard management, only people known to each other especially upper management get in and are given the opportunity to shine, you either nod a "yes" to all, or you are out, its in the middle of a really ghetto locality in queens, so good luck commuting!

    Advice to ManagementAdvice

    Hire people from other companies as well not just the ones you know!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Growing too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Great place with good direction, wonderful co-workers, good vision

    Cons

    Upper management consisting of other airline, Creating intimidation, long hours less rest, losing focus of the internal customer. benefits

    Advice to ManagementAdvice

    Remember the employees that got the company to where it is now.

    Positive Outlook
    Disapproves of CEO

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