JetBlue
3.5 of 5 275 reviews
www.jetblue.com Long Island City, NY 5000+ Employees

JetBlue Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

3.5 275 reviews

                             

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(220 ratings)

71% of employees recommend this company to a friend
34 Employee Reviews Back to all reviews
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    Profits over people.

    Anonymous Employee (Current Employee)
    Jamaica, NY

    ProsFlight benefits, decent 401(k). Stock options were a nice touch, helped to compensate the abysmal salaries.

    ConsMass layoff in order to hire contracting companies. Not losing money, just decided they aren't in that 'business' anymore.

    Advice to Senior ManagementTake a look at who your middle management is and where they come from. If they came from a failing airline, chances are they are going to make you fail also.

    No, I would not recommend this company to a friend

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    Great perks, no growth

    Coordinator (Current Employee)
    Long Island City, NY

    ProsFlying benefits are great, and the work is interesting. Depending on what team you are on you might have opportunities to work on great projects.

    ConsThe company is becoming increasingly political, and there is much favoritism. Many teams do not try to promote from within, and growth within the company is difficult. The culture is changing.

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    Great Company, No Growth

    Senior Financial Analyst (Current Employee)
    Long Island City, NY

    ProsUnlimited free travel. Brand new work modern facilities.

    ConsAbsolutely no job growth available.

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good company, but not enough opportunities and support from management

    Coordinator (Current Employee)
    Long Island City, NY

    ProsGood brand, nice and casual people, flight benefits, good work-life balance, modern office space, exciting projects

    ConsNo opportunity for growth, low salaries, too much emphasis solely on communication skills, lots of politics, sometimes uninvolved management

    Advice to Senior ManagementInvest more in your crewmembers by giving them the chance to grow and rewarding them for their practical skills, not only the ability to sell themselves. Having a strong marketing team is important, but the doers and quiet achievers are as important for the success of the company. Respect diversity and embrace all types of personalities. Promoting only the people with great soft skills and overlooking the humble, quieter achievers is not the best approach and in the long term you will lose valuable talent.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Fun job

    Flight Attendant (Current Employee)
    Jamaica, NY

    ProsFun job, some people there are great.

    ConsNo union so be careful

    Yes, I would recommend this company to a friend

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    Great company but still working out the kinks internally

    Manager (Current Employee)
    New York, NY

    ProsGreat brand name, flight benefits, culture is great, NY office is awesome

    ConsDepending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

    Advice to Senior ManagementThe support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

    – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Crewmember is a Euphemism for Employee

    Ground Operations (Current Employee)
    Long Beach, CA

    ProsJetBlue is very generous with flight benefits. Direct deposit is reliable. There is a large TV in the break room and couches in the locker room.

    ConsIf I could go back in time, I would never have worked for this company. They are involved in an endless struggle of codifying the terms of employment and performance. The recruitment process is an absolute joke. It has improved over the years, however the target selection process doesn't always yield the best results.

    No, I would not recommend this company to a friend

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    Great coworkers, horrible hours.

    Airport Operations Crew Member (Current Employee)
    East Boston, MA

    ProsThe hire people who really care about customer service. They gave 8 free buddy passes each year and you can travel stand-by whenever the flight is open.

    ConsAfter I was hired, then I found out my hours were to start at 4:30am even though they promised that my hours would be within the hours of Boston public transportation.

    No, I would not recommend this company to a friend

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    Image Better Than Reality

    Analyst (Current Employee)
    New York, NY

    ProsGood Coworkers. Travel Benefits. Caring. Well-known.

    ConsPolitical, Hierarchical, Leaders kiss up. New Leaders have fancy backgrounds but terrible management skills and make poor decisions.

    Advice to Senior ManagementDon't be afraid to change Leaders, even when you hired them. You can't be taught to stop taking the work of others. Let them go.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    4 people found this helpful  

    Don't drink the Blue Juice

    Pilot (Current Employee)

    ProsPaycheck deposited ontime, everytime. Company is growing.

    ConsWorst health care in the industry and getting worse every year (higher premiums, higher deductibles, less coverage). Industry leading worst retirement. Below average wages (management promised average of our peer set, one of many lies). Extremely questionable job security in the face of a merger or aquisition.

    The biggest 'con' though is how management has blatantly lied to its employee groups on many, many occassions, and when confronted, all you get from them is an "oops...sorry. What we meant was...". They misrepresent issues and skew facts in an attempt to run their agenda, hoping the employees aren't smart enough to figure it out. And yes, they have been caught in many lies. Nothing earth shattering or news worthy (you won't see it reported on CNN or MSNBC), but the affect is real--as a whole, most employees do not trust this managment any more. Sad.

    And this leads to one of the biggest travesties here--the lack of values. Oh, if you were to be hired here at JetPoo, you would be innundated with the "5 Core Values". Safety, Caring, Integrity, Fun and Passion. But these are only for employees to follow. Management is exempt. As I mentioned earlier, they have been caught lying many many times to employees on various issues, so the Integrity value is out the window. Charging more for healthcare that doesn't cover as much as the year before while profits are soaring is just one expamle of the lack of the Caring value. By the way, JetBlue is self insured, meaning they directly control the coverages and costs of their healthcare plans. As for Safety, well that's a slippery slope. I'm not going to say this company operates unsafely (I wouldn't still be here if I did), but let's just say there are many many examples of decisions that management makes where the profitability of a route or schedule trumps common sense and forces employees into less than desirable situations and puts the Safety value in question as well as again demonstrating a lack of Caring and Integrity.

    Advice to Senior ManagementStop lying! Start Caring. Lead by example. It's easy to

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at JetBlue reviews and ratings — including employee satisfaction and approval rating for JetBlue CEO Dave Barger. All 34 reviews posted anonymously by JetBlue employees.