JetBlue Reviews

Updated August 15, 2015
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Robin Hayes
4 Ratings

Pros
  • It was hard to leave the flight benefits too (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)

Cons
  • Salaries for middle management are below average, some directors and VPs have huge bonuses (in 7 reviews)

  • Zero job/career protections as well as true codified work rules (in 7 reviews)

More Pros and Cons

39 Employee Reviews

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  1. AO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Air Operations
    Current Employee - Air Operations
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time

    Pros

    They pay me to be there. You too

    Cons

    Leadership has no backbone. Management doesn't care about workers, but a select few

    Advice to Management

    We don't want to be friends on Facebook


  2. Helpful (2)

    JetBlue Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Salt Lake City, UT
    Current Employee - Customer Support in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Working from home. Ability to trade hours freely with other in your department.

    Cons

    Jetblue abuses their Customer Service employees. The attrition rate is 50% the first month and 80% within the first-year. Anyone that stays on after that is only there for the flight benefits because the jobs sucks. JetBlue treats their employees like crap and the working conditions are abominable. The are chronically understaffed and expect employees to do their part by signing up for overtime to help the company out. They expect you to work on a computer that is equivalent to dial up speed of the 1990s. This is the worst job I've ever had, with the exception of the flight benefits. JetBlue likes to pretend that they are family friendly and concerned about their employees, but anyone that has worked Customer Service will tell you that is as far from the truth as could be. One absence puts you on probation, so employees are constantly begging other employees to cover their hours for them. JetBlue have zero tolerance for sickness or family emergencies. It is exhausting. If you want flight benefits and don't mind working OT most of the year in a place where the Supervisors treat you like crap, this is the job for you. Jetblue: We treat our customers like gold, and our crew members like crap.

    Advice to Management

    Treat your crew members like actual people who have lives beyond their work. You think we never get sick or have family emergencies? Allow 24 hours absence for PT and 40 hours for FT CMs per year. Double your staffing and make the job liveable that retention is not abominable.


  3. Jetblue

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Savannah, GA
    Former Employee - Airport Operations Crew Member in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue (More than a year)

    Pros

    none at all! Find another job to apply too

    Cons

    Training is horrible they starve you to death, your mistreated as an employee, They work you odd hours so you cant use your flight benefits, terrible pay. And they do not follow their core values


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  5. Cheap company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I have been working at JetBlue part-time (More than a year)

    Pros

    Flight benefits work from home

    Cons

    There systems never worked it said in a couple months it will be fixed been 4 months still doing my job with no tools. Treat the employees like crap so cheap will not give pen and paper in training. Poor way way poor pay for the work. Feels like I am working all alone in space

    Advice to Management

    Be there when your employees work supervisor should work same schedule as their employees. Get better systems do not be so cheap.


  6. reservations

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at JetBlue full-time (Less than a year)

    Pros

    Great benfits and free travel

    Cons

    Stressful training crammed into four weeks no real support

    Advice to Management

    Give more support and care


  7. Airport Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Former Employee - Airport Operations Crew Member in Jamaica, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best part of employment with this company is of course the flight benefits. You are allowed to fly free from your date of hire.

    Cons

    Scheduling, standing for long hours, hard work with no recognition. At Jetblue you will work harder than any airline and one mistake is like cutting your own throat. No sympathy for employees... And no sick days! They are not afraid to tell you thousands apply everyday you are a dime a dozen!

    Advice to Management

    Don't just air on the side of humanity keep some on the ground for your workers.


  8. Lowest wage in the airline industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JetBlue full-time

    Pros

    Free travel, great manager, nice coworkers

    Cons

    Lowest wage in the airline industry. One is forced to work a second job which shouldn't happen with an airline. They need permanent full time utility crews to clean the airplane and take out the trash. That shouldn't be everyone's job!


  9. Reservations crew

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - JetBlue Reservations in Salt Lake City, UT
    Former Employee - JetBlue Reservations in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue full-time

    Pros

    Great company great people great benefits you get all exciting when you get the offer letter and when your in training but you don't really have the job until you pass all 6 tests.

    Cons

    You have to pass 6 test in training. You only have 1 retake. If you don't pass with 80% or higher they let you go.

    Advice to Management

    Let people have chance to retake each test at least once. It's not fair that only once retake for all 6 tests.


  10. Really bad management. They treat you like a slave

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Salt Lake City, UT
    Former Employee - Customer Service in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 3 years)

    Pros

    Travel benefits. If you ever make any flights. Opportunities for advancement.

    Cons

    Low pay, horrible management, their values only apply for their customer not their employees.


  11. Helpful (1)

    Customer Service Rep--Reservations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent
    Former Employee - Reservations Agent
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice team leads and supervisors who really try to help you within the guidelines they have to work with. Good coaching techniques.

    Cons

    Low pay--starts at 8.25 hour then 9.50 in 90 days, then 10.25 in a year. Training is stressful and not worth 8.25 hour. The work at home benefit and flight benefits do not make the hourly pay worth it. If you need flexibility--this is not the home job you are looking for. Spent more time trying to trade shifts to fit horrible schedule to my family's needs. It was a part time job that ended up being a full time job. If that's not bad enough, then you have to deal with rude people on the phones. Even working from home this job is not worth it. The flight benefits are not that great. If you do manage by some miracle to get your shifts covered to take time off, there is no guarantee you will even be able to get on a flight --it's standby benefits. So after all that work getting your shifts covered, you end up not being able to go.

    Advice to Management

    Reduce the minimum hours worked to 15-20 hours a week, instead of 24 and offer 3 and 4 hour shifts to everyone that wants them. Increase the pay rate to 10.25 hour to start . You need new time off rules that are more flexible--then people will love to work for you for 8.25 hour. You need to remember why people want to work from home in the first place--they need and want greater flexibility. Even with your new guidelines that rolled out in 2014--it was not enough--you need to offer more flexibility.



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