JetBlue

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JetBlue Reviews

Updated Jun 10, 2014
All Employees Current Employees Only

3.5 277 reviews

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(221 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements(in 45 reviews)

  • Flying benefits are great, and the work is interesting(in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises(in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management(in 7 reviews)

36 Employee Reviews Back to all reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Did for the flight benefits

    Reservation Agent (Former Employee)

    ProsThere are two pros when working for Jetblue, one is the travel benefits. The other benefit is being able to work from home and not have to take up valuable time commuting.

    ConsLow pay, rare career growth and they want you at a snap of there fingers.

    Advice to Senior ManagementGet creative and find a way for employees to have career goals. Value your talent it will make a huge difference in your customers experience.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    This company has changed dramatically........I have been with JetBlue for over 11 years.

    In Flight Crew Member (Current Employee)

    ProsTheir Care Team is amazing, wonderful people who are very supportive when you need it. You don't see that very often at big companies.

    ConsThe REALLY don't care about their Inflight Department, period. Everything is a struggle and if you are on reserve, it can be really tough.

    Advice to Senior ManagementBe the way you used to be.....treat your employees with dignity and respect and in turn you will get better performance from them.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Bait and switch

    Anonymous Employee (Current Employee)

    ProsTravel benefits like any other airline

    ConsThey sell you their values but don't embody them.

    Advice to Senior ManagementN/A

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Very disappointed; they don't practice what they preach.

    Reservations/Customer Care (Current Employee) Salt Lake City, UT

    ProsThey are still able to hire very good people and employees.

    ConsThey don't take care and appreciate the good people they hire and the work they perform.

    Advice to Senior ManagementIf you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Nice on the outside, but rotten on the inside

    People Department (Current Employee) New York, NY

    Pros(This is all my view points from the LIC Support Center)
    -Younger workforce
    - Energized environment, but this differs from dept to dept
    - Great architecture at HQ with a modern-esq look and feel
    - Most upper management are at least educated, but that comes with arrogance
    - People are polite and professional
    - Fun culture when folks are happy

    ConsVPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

    New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

    Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

    Advice to Senior ManagementYou claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    False Perception of a company making believe they care

    Flight Attendant (Current Employee) New York, NY

    ProsWorking with some great fellow inflight crews.

    ConsWork rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

    Advice to Senior ManagementYou would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    OK place to work

    Anonymous Employee (Former Employee)

    ProsYou and your family fly for free

    ConsThere is no overtime...ever. Not after 8 hours, not after 40 hours.

    Advice to Senior ManagementNone

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Jetblue has been one massive disappointment after another.

    Flight Operations (Current Employee) New York, NY

    ProsDecent control of schedule, multiple east coast bases, travel benefits, motion on the seniority list is picking up due to others leaving for better employment.

    ConsHealthcare is well below par, work rules and hourly pay are below average, the vacation system is broken, retirement is behind average, sick and personal time accrual is behind average, moral on the line is pretty poor, most conversations revolve around the poor compensation and work rules.

    Advice to Senior ManagementYou constantly over promise and under deliver. Treat your long term employees better, they will take care of the customers better. They can also save the company time and money in fuel savings as well as raise NPS scores.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    It was too good to be true...

    Pilot (Current Employee) New York, NY

    ProsI love my job and work with a great bunch of people in my work group.

    ConsGreedy Management, No accountability when something goes wrong. Medical Insurance is the worst among our peers. Upper Management continues to lie and make false promises.

    Advice to Senior ManagementYou are a failure to your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    A company that's lost its way and treats the internal customer poorly

    In Flight (Former Employee) New York, NY

    ProsIN the beginning, company had 5 values and stood by them, was amazing to be there. But as company grew, direction and treatment of employees lost.

    ConsManagement as be turned over to other airline execs., treatment of employees is horrible, healthcare is created by JB, not a healthcare company. Profits over people is now the norm. Fear runs thru the employees to keep their job

    Advice to Senior ManagementIn your goal to gain money you lost your vision of what the company stood for, Nelman's dream turned to a Barger nightmare wih his incompetant management firing people with no say or reason why. You go against the grain ur immediately removed no reason why.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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