JetBlue

  www.jetblue.com
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JetBlue Reviews

Updated Mar 5, 2014
All Employees Current Employees Only

3.5 278 reviews

82% Approve of the CEO

JetBlue President & CEO Dave Barger

Dave Barger

(221 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements(in 45 reviews)

  • Flying benefits are great, and the work is interesting(in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises(in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management(in 7 reviews)

23 Employee Reviews Back to all reviews
in
    • Work/Life Balance
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    • No Opinion of CEO

     

    dont get an airline job

    Aircraft Dispatcher (Current Employee) New York, NY

    Prostravel benefits and time off

    Consmanagement, high cost of living in NYC

    Advice to Senior Managementstart running the company like a real airline

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    Don't work for jetblue

    Ramp (Current Employee) Oakland, CA

    ProsThere are no good reasons to work at jetblue in Oakland, California

    ConsManagement. Poor safety for employees.

    Advice to Senior ManagementQuit.

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • Approves of CEO

     

    Am I going to get called out even though I did not give my name in this survey?

    Airport Operations (Current Employee) Jacksonville, FL

    ProsI have a great scheudle now and I travel at least a few times a month. I am an people person. I love the interaction that I have with my customers especailly the regular ones. I love meeting customer from places that I have visited, it makes the job even more fun. I have even made a few friends with some of my customers.

    ConsMechanical cancellations and honestly this swaping shift thing. Someone worked a 24 hour period hour shift and they only got paid straight time becasue they picked up shifts for some people. That is just plain wrong. I do understand rules behind it, but there should be some exceptions. This person picks up overtime and other people'sshifts often, but never 24 hours. The people in local leadership here smiled in that crewmember's face and said wow what a great job, but when that person got their paycheck, it said just the opposite.

    Advice to Senior ManagementThey already know. It is sad that you have to come to a survey like this when you can not get you own issues resolved with management. I was told to go to my values group to get the crewmember's issue resolved and they took a month to respond to my email. I was so upset, I did not even want to respond back to it.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    What goes up must come down

    Ground Operations Crew (Former Employee) Boston, MA

    ProsIt all started Great! obviously you get flying for free. and being able to work as many hours as you desire. Great co-workers that are on the same level as you. Long breaks in between assignments. breaks were awsome. plenty of access to computers. Huge screen Television. They give you your uniform. They send you to Orlando for 2 weeks just to train. Basically, you could get any days off you wanted. Your schedule is set. it only changes four times a year. During the winter you can work a lot of overtime lines and you can make a lot of cash. Overall, working with this company was great.

    ConsLeadership, Leadership, Leadership. Management was the worst part of the job. They were the most arrogant, Sarcastic, and unsupportive supervisors and managers that I have worked with. They picked favorites. The people who "suck up" or are the "brown nosers" are the ones that got treated with respect. The reason why I was terminated was because of an attendance issue. I was late about 10 times in 10 months for no more than 15 minutes each time. they would never excuse it no matter what the circumstance. I was involved in a car accident on my way to work and they told me " You are responsible to get to work on time." but when somone comes in and says "I'm late because I thought my shift started at a later time" and they would excuse them. it was ridiculous. This was a very rough Landing for me, I never would go back to that company.

    Advice to Senior ManagementI feel that as a whole company everyone is fairly happy with the way they work. but if you step down from the whole company perspective and zeroed in on each individual region, down to the city, down to the department, and finally down to each individual crew member I am sure you will get a huge variety of reviews. I knew people who loved the company loved getting walked on and disrespected. while others, like me who averaged 65 to 75 hours a week who just kept taking it and taking it, hated the job. I think you need to do a more in depth review of crewmembers before they are considered for leadership positions.

    • Work/Life Balance
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    • Disapproves of CEO

    1 person found this helpful  

    NOT a good place to work

    Supervisor (Former Employee) New York, NY

    Prosthe people that reported to me always treated me with the respect that I deserved, and supporte my decisions as long as I explained to them why I made the decision.

    ConsUpper level management was clueless. They have to respect for hourly crewmembers or salaried supervisors, it's their way or the highway.

    Advice to Senior Managementfire the entire crew services leadership team and start again. they have no idea what they are doing and are hardly ever there anyway

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    2 people found this helpful  

    great airline, worst team leaders and management.

    Crew Member (Former Employee)

    ProsA great airline, safety and customer satisfaction are very important.

    Consthe worst management -employee handling you will ever find. Merits are based exclusively on personal friendships, Even if they have an employees claims departments, your claims will never be attended and you will automatically become a problematic worker, Those people are terrified of unions, when they see something with a mind of their own, they;ll succeed in letting you go sooner or later. The worst employees turnover in US recent history, you can verify these facts.

    Advice to Senior ManagementI don't think the founders of the airline or the big shots are aware what their middle management is doing. They hire people with no knowledge of what human relations are. Most of these people were friends of the friends and ex employees and coworkers coming from other airlines. A lot of them were fired from other airlines.

    No, I would not recommend this company to a friend

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    • Approves of CEO

     

    IT in jetBlue has become a department with no advancement and very low morale. No opportunity, poor leadership.

    Crew Member (Current Employee)

    ProsIt used to be a much better place to work. The coworkers and other non-leadership staff within IT are good to work with and work hard (most managers and staff).

    ConsTravel benefits are decent, tough to travel with your family.
    Health benefits could be better, but aren't bad (I've had worse).
    IT Leadership has managed to drive morale to very low levels, and make it repeatedly clear they have no appreciation for the staff, nor any intent to help develop the careers of the staff.
    No promotion and career advancement from within for IT.
    Talent and hard work is not rewarded within IT. Poor work, poor results and last minute heroism during major system outages is rewarded instead, preventing incentive to do good work the first time.
    IT Leadership in the past couple of years has hired some inexperienced managers and directors with little technical knowledge and industry or IT experience from various parts of the country to agree to take on work and agree with IT Leaderships directives, staff is paid below market and given no incentive to put in that extra effort.
    IT Leaderships goals are quantity over quality.
    No interest in career development or growth, and it looks like the light at the end of the tunnel is outsourcing.

    Advice to Senior ManagementLeadership outside of IT should take a look and see what's obvious to everyone within IT before everyone with talent and good ideas leaves. IT at jetBlue is in a poor state and will not be able to sustain the growth and direction jetBlue wants to go in its second decade. Promote from within and stop looking around the country for yes men to put in management positions.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    Not what you would think.

    Anonymous Employee (Current Employee) Orlando, FL

    ProsThe travel and that isn't all it's cracked up to be.

    ConsThe Values are not applied to everyone.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    1 person found this helpful  

    MEH

    Anonymous Employee (Current Employee)

    ProsBeats not having a job

    ConsPoor health insurance, no profit sharing,

    Advice to Senior ManagementJust pay me average

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    It was a great airline to work with,till CEO David Neeleman was let go and management stop caring for its employees.

    Flight Attendant (Former Employee) New York, NY

    ProsGood destinations, you get to travel and have agreements with other airlines.you can try to make your work schedule depending on your seniority. If you work a lot of hours you can make some money to make a living.

    ConsDishonest management, The health insurance gets higher every year. The Company does not care anymore for their employees(no loyalty to employees). The company breaks their own work rules to justify their firing of people and treat similar cases differently. The company does not treat employees equal. The company targets people that want a union which is strongly needed. Reserve flight attendants get over worked by Jetblue. You have to work a lot of flight hours to make serious money and when you do that they try to change the rules to stop you from making the money you need to make your living. Try not to make it a career because airlines come and go. Always have another job on the side or get a degree in something else while working for the airline.

    Advice to Senior ManagementTake care of your employees and they will take care of the customers. That was David Neeleman's way. And it worked! Start making changes to management. Get rid of current management and middle management and do a reconstruction. Let people work the hours they need to survive in this economy. Have cheaper insurance,the airline is a Multi-billion dollar industry it can be done. Stop wasting millions of dollars to stop a union and start putting that money into employees pockets.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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