JetBlue

  www.jetblue.com
  www.jetblue.com

JetBlue Reviews

Updated July 30, 2014
Updated July 30, 2014
308 Reviews
3.6
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
246 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1.  

    JetBlue, Jet out of here !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service in Fort Lauderdale, FL
    Former Employee - Customer Service in Fort Lauderdale, FL

    I worked at JetBlue

    Pros

    flight benefits, exiting field of work, it is fun if you can overlook the crazyness and uncetainties of the industry but for sure the unfair politics will bring you down

    Cons

    on your feet all day and not allwed to sit down-leads have their click and they get away with anything and everything-if mgmt likes you then you're on your way but if for some reason they dislike you or anything you do they will find a way to make you look bad- you cannot trust leadership (and I use the term very loosely here) favoritism is the norm at jetblue and to top it all they make it seem like they hold their company's values true but they do not.

    Advice to ManagementAdvice

    be fair, say what you mean and mean what you say.
    get back to the principles that were alive and real when the company started.
    the only caring is for the profit of the company and to hell with the employees.
    you can place mandatory overtime but you fail to let people leave early when it is not busy or have an urgent situation unless if benefits the company's bottom line nad penalize those who do have a life and need to be home to take care of their spouses, children or family members.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Oakland Jet Blue is a terrible place to work unless you are friends with management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service in Oakland, CA
    Current Employee - Customer Service in Oakland, CA

    I have been working at JetBlue

    Pros

    Need to have a job. Get free airline travel.

    Cons

    Senior management at oakland airport is terrible. They discriminate against anyone who is not a friend or family member of management.

    Advice to ManagementAdvice

    Quit or go somewhere else.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Great place to work if a decent salary is not important

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Project Manager
    Current Employee - IT Project Manager

    I have been working at JetBlue

    Pros

    The flight benefits are among the best in the industry. The salaries tend to be below market, but the work life balance is good.

    Cons

    Working in Forest Hills, Queens is the worst location I have ever worked in. There isn't even a decent place to eat lunch. The senior management is indiferent, and is mostly interested in advancing their own career instaed of supporting their team,

    Advice to ManagementAdvice

    Let's support the crewmembers who are working hard, instaed of creating roadblocks, specially in IT.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Dave Barger, Please save JetBlue!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inflight Crew member in New York, NY
    Current Employee - Inflight Crew member in New York, NY

    I have been working at JetBlue

    Pros

    Travel opportunities. Public acknowledgement as a good "cool" airline to work for. Hopefully Dave Barger will change employee morale. Dave, dont listen to mid management, ask the frontline employees!

    Cons

    Very poor communication between departments. No one or no department willing to accept responsibility. Extremely difficult for resolution of matters between mid management and employees. No one at mid management wants to make a decision, take action for fear of being held accountable and thus on the chopping block if someone one grade higher does not like decision. All of the "Company Values" that JetBlue claimed to be founded on are no longer existent. Employees treated as worker bees and drones, not acknowledged for work they do. Mid management too fearful of upper management and that trickles down.

    Advice to ManagementAdvice

    Go back to your values. Get rid of most mid management supervisers, etc... Make sure mid management even know what the "values" are and practice them. JetBlue use to be a great place to work. Try to get back to that.

    Approves of CEO
  6.  

    Employees DOOMED!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - I. . . .
    Current Employee - I. . . .

    I have been working at JetBlue

    Pros

    If you like free flights then you are good to go.

    Cons

    Everything happens at the upper level - forgetting about the lower employees that are the company's spine. Pretty much look at it this way, if you want to advance then move out to another company. It was once a wonderful place to work but because of so many changes the company is doomed.

    Advice to ManagementAdvice

    Stop wasting so much money hiring new VP's and Directors and creating new positions that are relevant to what they are supposed to be and to the job. Focus on your own people once again and treat them and they deserved to be treated. No wonder many wonderful people left the company. Bring it back to where it was fun to work there and it will bring back the airline we once knew.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Not the great place to work it used to be..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server Engineer
    Current Employee - Server Engineer

    I have been working at JetBlue

    Pros

    When I first started JetBlue was an incredible place to work. I had a great team, and really felt appreciated as an employee. The flight benefits are nice. There's a certain level of autonomy that is nice to have, but the lack of direct supervision can be frustrating at times when you need someone to stick up for you.

    Cons

    Salaries in IT are well below average. If you can't afford to do anything when you get there, what good are flight benefits? IT management continues to make promises that are not kept. Recent initiatives to review salaries and experience were a step in the right direction, that unfortunately missed the mark completely.

    Advice to ManagementAdvice

    Return to the core values that the company was founded on.. Safety, Caring, Integrity, Fun & Passion 4 out of the 5 are gone..

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Not what it use to be..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue

    Pros

    Can't claim any. because they are usually taken away on a weekly basis

    Cons

    Typical Airline management, enough said. Company stock purchase plan reduced to nothing. Stock options no longer offered to new hires. Significant reduction in pay if you use your sick time. A daily reduction in over-all work environment and quality of life.

    Advice to ManagementAdvice

    Treat your people how you promised in the beginning, or we are doomed to be just like every one else. What ever happened to take care of your people and they take care of the customer..

    Doesn't Recommend
    Disapproves of CEO
  9.  

    The grass isn't always greener on the other side!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY

    I worked at JetBlue

    Pros

    Flight Benefits and loong layovers in nice cities

    Cons

    Horrible communication Management from other Airlines who come in and try to make jetBlue like their old Airline....

    Advice to ManagementAdvice

    Stop favoring and open your eyes to the Employees that do what's right...instead of the Pets that treat our pax BAD!!!!

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    Ramper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Ramp Agent in Long Beach, CA
    Former Employee - Ramp Agent in Long Beach, CA

    I worked at JetBlue

    Pros

    flight benefits are great, get to work outside, physical work, flexible schedule, vacation and benefits even for part time employees.

    Cons

    early monrings, late nights, very physical labor, seniority based schedules, very "gang like" atmosphere, long hours, incompetent middle management, many senior unhappy employees.

    Advice to ManagementAdvice

    better pre-employment screening, make it easier to clean out the "dead wood" employees who have plenty of senority but dont want to work hard at all.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Great Airline to fly, not to work in corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Corporate in Forest Hills, NY
    Current Employee - Corporate in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Great with time off
    Classes in MS Office, career development available
    Great flying benefits
    Good travel discounts
    Parking or local transportation is paid for by the company

    Cons

    The airline has dramatically changed since the departure of our former CEO.
    The management claims to support you but they do not. Promises are made that are never followed through with.
    The company only recognizes three holidays, Christmas, New Years and Thanksgiving. You will have to take time off from your bank for the others.

    Advice to ManagementAdvice

    Stop promoting friends and playing favoritism. See past people's schemes and look to see who is really working. Promote the people who work hard, not the people that are your best friend.

    Disapproves of CEO

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