JetBlue

  www.jetblue.com
  www.jetblue.com

JetBlue Reviews

309 Reviews
3.6
309 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
246 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Actions Do Not Match Words

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Profitable company should remain in business for quite a while longer, especially because CEO cuts and hacks benefits to please investors. JetBlue employees are all pretty good to work with so the environment is kind.

    Cons

    Company leaders say whatever needs to be said to keep the employees quiet, then turn around and do whatever they want. Words do not match actions. When this company was new, we used to feel special and important but now it seems we are each just numbers.

    Advice to ManagementAdvice

    A dozen years ago, you treated us each very specially. Now it seems like we are just numbers especially with the chopped health care and limited options. Sick family members need health care coverage and you are putting money before people being self-insured and controling cost by taking from workers. Live up to your own values of caring and integrity, please. If every insurance company says a medical condition is covered and you say 'no it's not' then you are being a medical doctor not a CEO.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great company, but IT is filled with rank amateurs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Manager in Orlando, FL
    Current Employee - IT Systems Manager in Orlando, FL

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Hires the friendly social in crowd types from HS. People like to play silly games. Great place to work in the non-IT area's; Flight ops, InFlight, Marketing, Finance, HR, Legal, just don't go IT

    Cons

    Get some people who have real talent and let them lead.

    Advice to ManagementAdvice

    Pic a qualified CIO Joe and Eash

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company, unless it's IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Crew Member in Forest Hills, NY
    Current Employee - IT Crew Member in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Rapid growth fuels lots of work and constant challenges. If you're looking for excitement, airlines have plenty and JetBlue is one of the best. I would recommend working at JetBlue as long as you are not considering IT.

    Cons

    I would not recommend working for the JetBlue IT department under the current senior leadership. Fear and intimidation are not leadership skills. Critique publicly and compliment never is also unacceptable. Additionally, even herculean achievement will not result in career advancement despite the definite challenge IT Crewmembers have with work life balance given workload and staffing. The company overall has had a very difficult time with performance management and IT has been at the head.

    Advice to ManagementAdvice

    Judge leadership on their organization's Net Promoter Score. NPS says it all. If you're not listening to it you're either not listening to your people or not treating IT like the rest of the company.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Non-traditional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue

    Pros

    For traditional airline jobs (i.e. tech ops, inflight, flight, airports), it's innovative and tries to do the right thing.

    Cons

    Hierarchical, not a lot of room for people who do not fit into a traditional role.

    Doesn't Recommend
    No opinion of CEO
  6. 3 people found this helpful  

    Jetblue Salt Lake SSC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Pros

    free standby travel if you make enough to go anywhere. If you don't really need additional income but just want your family to fly free on standby basis, this is a good job. If you are single or don't have any kids at home, it is a waste of your precious talent.

    Cons

    very, very, low pay. 8.50 for 6 months in training then 9.50 per hour

    Advice to ManagementAdvice

    Do not allow managers in small areas like Groups to make hiring decistions on personality conflicts. Expect and demand supervisors to be GOOD people persons. Politics at SSC is costing Jetblue, a great number of highly qualified employees, they are leaving to go to EBAY and be paid a decent wage.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Finance/HR/ERP processes are out of control; low morale, benefits are worth only so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Employee/Supervisor-6years in Forest Hills, NY
    Current Employee - Employee/Supervisor-6years in Forest Hills, NY

    I have been working at JetBlue

    Pros

    The flying benefits are highly appreciated; although, if there are issues with taking days off, then having them does not really matter.
    Some really nice and experienced people work here but unfortunately all tend to leave.
    The corporate culture is attractive; but is up to each department to hold those values.

    Cons

    Micromanagement caused by insecurity, lack of honesty in sharing information hurts the former innovative drive and progressive culture. Experienced employees jump out as soon as an opportunity is presented. Fearful employees cling to their positions and vote against change and improvement. Motivation is slowly destroyed when petty issues become the focus, and important aspects of strategy and improvement are hidden away.

    Advice to ManagementAdvice

    Review and audit financial and HR processes to make them more accurate and reliable, reward and hire more really experienced people. Identify the ones who are against change, take away their power, it is hurting the company.

    Doesn't Recommend
    Approves of CEO
  8. 2 people found this helpful  

    IT Morale is Very Low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue

    Pros

    It used to be a great place to work. There are still some great coworkers left. The travel benefits are great.

    Cons

    The current IT leadership has systematically dismantled all the skill and innovation in IT that made JetBlue great. There is a clear resentment from senior IT leadership, that have little industry background themselves, toward existing crewmembers that are experienced. This has resulted in the hiring of inexperienced new managers that are favored not for their skills, but for their inability to challange any thing. Kind of like the blind leading the blind, while JetBlue suffers from all the ill conceived decisions that are no longer challanged.

    Advice to ManagementAdvice

    Promote IT leadership from within, or based on industry experience. Enough damage has already been done to IT, but it is not too late to fix it. We want to once again be proud of working at JetBlue.

    Doesn't Recommend
    Approves of CEO
  9. 2 people found this helpful  

    Great Airline to fly, not to work in corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Corporate in Forest Hills, NY
    Current Employee - Corporate in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Great with time off
    Classes in MS Office, career development available
    Great flying benefits
    Good travel discounts
    Parking or local transportation is paid for by the company

    Cons

    The airline has dramatically changed since the departure of our former CEO.
    The management claims to support you but they do not. Promises are made that are never followed through with.
    The company only recognizes three holidays, Christmas, New Years and Thanksgiving. You will have to take time off from your bank for the others.

    Advice to ManagementAdvice

    Stop promoting friends and playing favoritism. See past people's schemes and look to see who is really working. Promote the people who work hard, not the people that are your best friend.

    Disapproves of CEO
  10. 1 person found this helpful  

    Not what it use to be..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue

    Pros

    Can't claim any. because they are usually taken away on a weekly basis

    Cons

    Typical Airline management, enough said. Company stock purchase plan reduced to nothing. Stock options no longer offered to new hires. Significant reduction in pay if you use your sick time. A daily reduction in over-all work environment and quality of life.

    Advice to ManagementAdvice

    Treat your people how you promised in the beginning, or we are doomed to be just like every one else. What ever happened to take care of your people and they take care of the customer..

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Not the great place to work it used to be..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server Engineer
    Current Employee - Server Engineer

    I have been working at JetBlue

    Pros

    When I first started JetBlue was an incredible place to work. I had a great team, and really felt appreciated as an employee. The flight benefits are nice. There's a certain level of autonomy that is nice to have, but the lack of direct supervision can be frustrating at times when you need someone to stick up for you.

    Cons

    Salaries in IT are well below average. If you can't afford to do anything when you get there, what good are flight benefits? IT management continues to make promises that are not kept. Recent initiatives to review salaries and experience were a step in the right direction, that unfortunately missed the mark completely.

    Advice to ManagementAdvice

    Return to the core values that the company was founded on.. Safety, Caring, Integrity, Fun & Passion 4 out of the 5 are gone..

    Doesn't Recommend
    No opinion of CEO

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