JetBlue Reviews

Updated July 30, 2014
Updated July 30, 2014
281 Reviews

3.6
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
227 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Avoid the IT department at jetBlue if you value your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Long Island City, NY
    Current Employee - IT Manager in Long Island City, NY

    I have been working at JetBlue full-time for more than 5 years

    Pros

    - Free flights
    - people I work with I get along well with

    Cons

    - Directors are still detached, selfish, and ignore recommendations from their management and experienced people, leaving those people to mop up poor decisions
    - A lot of managers don't escalate, let the directors walk all over them and make decisions that they know are not optimal
    - Certain directors (Infrastructure services) are allowed to hire people from their old companies directly into management positions that are created specifically for them and in some cases unnecessary, even if they're not qualified
    - Directors place unqualified people into certain positions and levels (architect) simply to say that there are career opportunities
    - There is high risk of retaliation when you bring concerns to your manager or Director (poor reviews without clear reasons or followup/engagement from your Crewleader)
    - There are no promotions. You must apply for a position, then you're not given competitive salaries, but a minimal increase based on your current salary. There's also risk of retaliation if you then refuse the promotion.
    - Salaries are non-competitive with local NYC market, IT is having extreme difficult acquiring talent, and talent retention is difficult.
    - Talent management is among the worst I've seen in any IT department, subject matter experts are now detached and have no incentive to engage in current projects and initiatives
    - Extreme lack of vision in the director level in terms of overall strategy, lots of money spent in the wrong places or poorly spent (Infrastructure)

    Advice to ManagementAdvice

    People department needs to pay closer attention to what's going on in departments, specifically IT. There needs to be more ways for Crewmembers to state their concerns or issues without possibility retaliation from their management. It seems the CIO had good intentions, but he brought in and moved a couple of ineffective people into key roles that has IT unable to engage and meet the rapidly changing needs of the business.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A company that's lost its way and treats the internal customer poorly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Flight  in  New York, NY
    Former Employee - In Flight in New York, NY

    I worked at JetBlue full-time for more than 8 years

    Pros

    IN the beginning, company had 5 values and stood by them, was amazing to be there. But as company grew, direction and treatment of employees lost.

    Cons

    Management as be turned over to other airline execs., treatment of employees is horrible, healthcare is created by JB, not a healthcare company. Profits over people is now the norm. Fear runs thru the employees to keep their job

    Advice to ManagementAdvice

    In your goal to gain money you lost your vision of what the company stood for, Nelman's dream turned to a Barger nightmare wih his incompetant management firing people with no say or reason why. You go against the grain ur immediately removed no reason why.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great initially, but deteriorates quick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue as a contractor

    Pros

    Lots of stuff going on, so was never out of project

    Cons

    Extremely political, head does not know where the tail is, really haphazard management, only people known to each other especially upper management get in and are given the opportunity to shine, you either nod a "yes" to all, or you are out, its in the middle of a really ghetto locality in queens, so good luck commuting!

    Advice to ManagementAdvice

    Hire people from other companies as well not just the ones you know!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Growing too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Great place with good direction, wonderful co-workers, good vision

    Cons

    Upper management consisting of other airline, Creating intimidation, long hours less rest, losing focus of the internal customer. benefits

    Advice to ManagementAdvice

    Remember the employees that got the company to where it is now.

    Positive Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Actions Do Not Match Words

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Profitable company should remain in business for quite a while longer, especially because CEO cuts and hacks benefits to please investors. JetBlue employees are all pretty good to work with so the environment is kind.

    Cons

    Company leaders say whatever needs to be said to keep the employees quiet, then turn around and do whatever they want. Words do not match actions. When this company was new, we used to feel special and important but now it seems we are each just numbers.

    Advice to ManagementAdvice

    A dozen years ago, you treated us each very specially. Now it seems like we are just numbers especially with the chopped health care and limited options. Sick family members need health care coverage and you are putting money before people being self-insured and controling cost by taking from workers. Live up to your own values of caring and integrity, please. If every insurance company says a medical condition is covered and you say 'no it's not' then you are being a medical doctor not a CEO.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great company, but IT is filled with rank amateurs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Manager  in  Orlando, FL
    Current Employee - IT Systems Manager in Orlando, FL

    I have been working at JetBlue full-time for more than 3 years

    Pros

    Hires the friendly social in crowd types from HS. People like to play silly games. Great place to work in the non-IT area's; Flight ops, InFlight, Marketing, Finance, HR, Legal, just don't go IT

    Cons

    Get some people who have real talent and let them lead.

    Advice to ManagementAdvice

    Pic a qualified CIO Joe and Eash

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Only good thing is flying on standby

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Ground Operations  in  Jamaica, NY
    Former Employee - Ground Operations in Jamaica, NY

    I worked at JetBlue

    Pros

    Flying on stand by
    Alot of free time in between flights
    Good workout

    Cons

    Bad breathing environment
    Unfair work conditions
    Incompetent Managers
    Coworkers that don't take their job seriously

    Advice to ManagementAdvice

    I would say to take more recognition when someone does a good job and to pay more for mandatory stay due to weather conditions. I also feel that there should be more organization and Jetblue should enforce strict consequences when employees don't show up for your flight when it comes in and you are a short two guys pulling in a plane is extra work on everyone else that actually came to work.

    Disapproves of CEO
  9. 1 person found this helpful  

    Great company, unless it's IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Crew Member  in  Forest Hills, NY
    Current Employee - IT Crew Member in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Rapid growth fuels lots of work and constant challenges. If you're looking for excitement, airlines have plenty and JetBlue is one of the best. I would recommend working at JetBlue as long as you are not considering IT.

    Cons

    I would not recommend working for the JetBlue IT department under the current senior leadership. Fear and intimidation are not leadership skills. Critique publicly and compliment never is also unacceptable. Additionally, even herculean achievement will not result in career advancement despite the definite challenge IT Crewmembers have with work life balance given workload and staffing. The company overall has had a very difficult time with performance management and IT has been at the head.

    Advice to ManagementAdvice

    Judge leadership on their organization's Net Promoter Score. NPS says it all. If you're not listening to it you're either not listening to your people or not treating IT like the rest of the company.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    It started out ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Airport Operations Crew Member  in  Long Beach, CA
    Former Employee - Airport Operations Crew Member in Long Beach, CA

    I worked at JetBlue

    Pros

    Always busy, never bored. Great people to work with. Hours can be flexible and you can trade hours online. Can often double up on shifts.

    Cons

    Management was often lazy and never helpful. It was very stressful and they cut a lot of hours and by the end of the day you were very exhausted and beat. Too much work for one person, very hard to deal with irate customers. Management would tell you to be firm, but then they would come out and give the customer anything they wanted, making you look very foolish.

    Advice to ManagementAdvice

    Listen to what the ground people have to say, give them more employees to get the job done and stand by the decisions the crewmembers make, and don't undercut them.

    Doesn't Recommend
    Approves of CEO
  11.  

    Non-traditional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue

    Pros

    For traditional airline jobs (i.e. tech ops, inflight, flight, airports), it's innovative and tries to do the right thing.

    Cons

    Hierarchical, not a lot of room for people who do not fit into a traditional role.

    Doesn't Recommend
    No opinion of CEO

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