JetBlue Reviews

Updated July 27, 2015
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78 Employee Reviews

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  1. Great Customer Service company, but at-will employer status makes company a challenge to work for.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Orlando, FL
    Current Employee - Flight Attendant in Orlando, FL

    I have been working at JetBlue

    No opinion of CEO
    No opinion of CEO

    Pros

    -Great travel perks: crewmembers fly for free - as well their parents, spouse (significant other), and kids. -Preferential bidding for flight attendant line holders. -Company is 11 years old and new cities are being added often. -Great route network. -Competent business-savvy leadership. -Great customers. -Great product.

    Cons

    -At-will employer in which you can be terminated for any or no reason. -No union thus no protection in case of merger/acquisition. -Operation is first...everything else is a distant second. -Company does not back up their crewmembers during challenging times. -Expensive medical benefits. -Crewmembers are often fearful of write-ups for any passenger complaints. -Imcompetent middle management -Cronysism is encouranged. -Leadership's communication towards crewmembers is often patronizing. -The 5 values (Safety, Caring, Integrity, Fun, and Passion) are selective and don't apply to leadership. -No accountability by leadership.

    Advice to Management

    If you take care of your crewmembers, they will take care of the customers; not the other way around.


  2. Immature company: pros and cons, but know what you're getting into

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Forest Hills, NY
    Former Employee - Anonymous Employee in Forest Hills, NY

    I worked at JetBlue

    No opinion of CEO
    No opinion of CEO

    Pros

    Very flat hierarchy and management is extremely receptive to ideas - even entry-level employees can make a difference in company policies and processes.

    Cons

    In the quest for company-wide equality, management positions are given the same benefits packages as frontline employees. Great deal if you're a frontline employee, but it's a huge loss if you're a management employee because your benefits aren't nearly as good as you'd get elsewhere.


  3. Awesome

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew/OPS in Boston, MA
    Current Employee - Crew/OPS in Boston, MA

    I have been working at JetBlue

    Approves of CEO
    Approves of CEO

    Pros

    Flight benifits, Really awesome co-workers Excelent working conditions

    Cons

    Upper mangement in disarray not enough pay

    Advice to Management

    None


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  5. Helpful (2)

    Good benefits but strict policies

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Awesome benefits. You pay nothing for Jetblue flights and after 6 month you get access to all the other companies.

    Cons

    Very strict time management since you work from home.

    Advice to Management

    Be more understading


  6. Helpful (2)

    Great flight benefits, some good people, mediocre directors.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Forest Hills, NY
    Current Employee - Anonymous Employee in Forest Hills, NY

    I have been working at JetBlue

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Flight Benefits allow to fly employee, parents, children and spouse or significant-other for free. Fun, young company with lots of extra curricular activities to help the community. Healh insurance did not go up in several years. Stock options with discount.

    Cons

    Salaries for middle management are below average, some directors and VPs have huge bonuses. Politics preserve unhappy frustrated people in lead and key positions. Some jobs are a farce. Mediocre untalented people is not detected. Spot bonuses are rare. The performance measurement is absurdly useless. No clear career path or talent detection.

    Advice to Management

    Detect, preserve and utilize talent. Reward hard honest work. Do not rely on consultants for everything. Fire negative leaders or the good people reporting to them with leave. Train management, enhance their horizons. They are myopic.


  7. Descent salary, most flexible schedule, unprofessional employees, physical work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations in New York, NY
    Current Employee - Ground Operations in New York, NY

    I have been working at JetBlue

    Approves of CEO
    Approves of CEO

    Pros

    Benefits and flying perks are good. The schedule is very flexible - shift trades are a breeze online. Lots of potential overtime. Good for college kids etc. Day-to-day job.

    Cons

    No opportunity for advancement to management side of the house.


  8. Helpful (4)

    Pilot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    We have some of the best people to work on a day to day basis.

    Cons

    Lack of any leadership from the top. Alot of talk with no follow thru. Seems they are just wanting to set the company up for sale. While the top gets $$$$ they rob the workers of benefits and pay. Top brass had 46% increases in pay and benefits 2010 to 2011 yet they increase the costs on the average employee benefits by a wide margin.

    Advice to Management

    Resign if you cannot figure out how to truly lead a fine group of people. Read a few good books on leadership to get a hint. So far you have lost 25 a share in market cap and you think your doing good. Really!!!


  9. Helpful (3)

    Overall good, but the pay below industry average.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Fort Lauderdale, FL
    Former Employee - Flight Attendant in Fort Lauderdale, FL

    I worked at JetBlue full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Free travel, flexible schedule, meet some really interesting peopl

    Cons

    Long workdays, upper management is really greedy

    Advice to Management

    Pay your people what they are worth.


  10. Helpful (1)

    Good Place To Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You Get To Work From Home

    Cons

    Very Strict. If you are not efficient and self disciplined you will not last at this company


  11. Helpful (1)

    Great Company - Limited Growth Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Salt Lake City, UT
    Current Employee - Analyst in Salt Lake City, UT

    I have been working at JetBlue full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Strong cutting edge company leading the industry in offerings. There are many opportunities for entry level employees. The culture here in Salt Lake is amazing. Front line Managers are generally very grounded and in the corner for their direct reports.

    Cons

    Analysts are not treated the same nor given the same opportunities as supervisors or others in operational positions. Mid Level management (Director/VP) are too lost in the day to day operation to see problems developing amongst non operational teams. Opportunities for growth and advancement (minimum requirements for similar jobs) are not consistent across different office/airport locations across the company.



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