JetBlue

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JetBlue Reviews

Updated August 20, 2014
Updated August 20, 2014
278 Reviews

3.6
278 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
224 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent company for the young professional to start your career but don't expect to stay long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Long Island City, NY
    Former Employee - Anonymous Employee in Long Island City, NY

    Pros

    Great culture and really fun people to work with

    Cons

    Inexperienced managers who only care about their own personal interest and career goals

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Once in, is who you know!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Operations Crew Member  in  New York, NY
    Former Employee - Airport Operations Crew Member in New York, NY

    Pros

    You can make your own schedule after bid

    Cons

    You or someone in your family has to be literally dying for you to get an emergency time off. That's if you don't have a tight connection or friendship with someone in management. But if you do, you can get a pass. If you don't, hell! No mercy what so ever!!

    Advice to ManagementAdvice

    Please look into those that has been in the company for not too long. Those in there for years think they know it all and are playing the company dirty!!! Listen to those so called baby blues... The can see through the bull going on because they aren't poisoned yet...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Crewmember is a Euphemism for Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ground Operations  in  Long Beach, CA
    Current Employee - Ground Operations in Long Beach, CA

    Pros

    JetBlue is very generous with flight benefits. Direct deposit is reliable. There is a large TV in the break room and couches in the locker room.

    Cons

    If I could go back in time, I would never have worked for this company. They are involved in an endless struggle of codifying the terms of employment and performance. The recruitment process is an absolute joke. It has improved over the years, however the target selection process doesn't always yield the best results.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great coworkers, horrible hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member  in  East Boston, MA
    Current Employee - Airport Operations Crew Member in East Boston, MA

    Pros

    The hire people who really care about customer service. They gave 8 free buddy passes each year and you can travel stand-by whenever the flight is open.

    Cons

    After I was hired, then I found out my hours were to start at 4:30am even though they promised that my hours would be within the hours of Boston public transportation.

    Doesn't Recommend
    Approves of CEO
  6.  

    JetBlue is a decent work from home opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - JetBlue Reservations  in  Salt Lake City, UT
    Former Employee - JetBlue Reservations in Salt Lake City, UT

    Pros

    Ability to work from home means less time commuting and no dress code to follow. Fairly easy to trade shifts for greater schedule flexibility.

    Cons

    Calls are recorded and reviewed by a manager. No real communication with manager unless it's time for a monthly review. This makes it virtually impossible to feel a part of something when you aren't connecting with your manager or co-workers.

    Recommends
    Approves of CEO
  7.  

    Image Better Than Reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  New York, NY
    Current Employee - Analyst in New York, NY

    Pros

    Good Coworkers. Travel Benefits. Caring. Well-known.

    Cons

    Political, Hierarchical, Leaders kiss up. New Leaders have fancy backgrounds but terrible management skills and make poor decisions.

    Advice to ManagementAdvice

    Don't be afraid to change Leaders, even when you hired them. You can't be taught to stop taking the work of others. Let them go.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Don't drink the Blue Juice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot
    Current Employee - Pilot

    Pros

    Paycheck deposited ontime, everytime. Company is growing.

    Cons

    Worst health care in the industry and getting worse every year (higher premiums, higher deductibles, less coverage). Industry leading worst retirement. Below average wages (management promised average of our peer set, one of many lies). Extremely questionable job security in the face of a merger or aquisition.

    The biggest 'con' though is how management has blatantly lied to its employee groups on many, many occassions, and when confronted, all you get from them is an "oops...sorry. What we meant was...". They misrepresent issues and skew facts in an attempt to run their agenda, hoping the employees aren't smart enough to figure it out. And yes, they have been caught in many lies. Nothing earth shattering or news worthy (you won't see it reported on CNN or MSNBC), but the affect is real--as a whole, most employees do not trust this managment any more. Sad.

    And this leads to one of the biggest travesties here--the lack of values. Oh, if you were to be hired here at JetPoo, you would be innundated with the "5 Core Values". Safety, Caring, Integrity, Fun and Passion. But these are only for employees to follow. Management is exempt. As I mentioned earlier, they have been caught lying many many times to employees on various issues, so the Integrity value is out the window. Charging more for healthcare that doesn't cover as much as the year before while profits are soaring is just one expamle of the lack of the Caring value. By the way, JetBlue is self insured, meaning they directly control the coverages and costs of their healthcare plans. As for Safety, well that's a slippery slope. I'm not going to say this company operates unsafely (I wouldn't still be here if I did), but let's just say there are many many examples of decisions that management makes where the profitability of a route or schedule trumps common sense and forces employees into less than desirable situations and puts the Safety value in question as well as again demonstrating a lack of Caring and Integrity.

    Advice to ManagementAdvice

    Stop lying! Start Caring. Lead by example. It's easy to

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Very good and enjoyable experience at the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member  in  Orlando, FL
    Current Employee - Airport Operations Crew Member in Orlando, FL

    Pros

    Travel benefits, decent pay and schedule

    Cons

    better management needed for employees, should be treated better, more caring

    Advice to ManagementAdvice

    Have your crew's back and do whats right

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    JetBlue allows you to stretch your knowledge base, but sometimes the process barriers can be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Salt Lake City, UT
    Current Employee - Senior Analyst in Salt Lake City, UT

    Pros

    Casual work place. Chance to interact with a variety of departments and people.

    Cons

    Takes forever to get a system changed and implemented.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    great airline, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot  in  Jf Kennedy Ap, NY
    Current Employee - Pilot in Jf Kennedy Ap, NY

    Pros

    fun, young, great service oriented

    Cons

    pay, benfits, security, career growth

    Advice to ManagementAdvice

    listen to your employees and stop stealing from their pockets to increase your salaries and bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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