JetBlue Reviews

Updated July 30, 2014
Updated July 30, 2014
295 Reviews
3.6
295 Reviews
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JetBlue President & CEO Dave Barger
Dave Barger
236 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 47 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great company, unless it's IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Crew Member in Forest Hills, NY
    Current Employee - IT Crew Member in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Rapid growth fuels lots of work and constant challenges. If you're looking for excitement, airlines have plenty and JetBlue is one of the best. I would recommend working at JetBlue as long as you are not considering IT.

    Cons

    I would not recommend working for the JetBlue IT department under the current senior leadership. Fear and intimidation are not leadership skills. Critique publicly and compliment never is also unacceptable. Additionally, even herculean achievement will not result in career advancement despite the definite challenge IT Crewmembers have with work life balance given workload and staffing. The company overall has had a very difficult time with performance management and IT has been at the head.

    Advice to ManagementAdvice

    Judge leadership on their organization's Net Promoter Score. NPS says it all. If you're not listening to it you're either not listening to your people or not treating IT like the rest of the company.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    It started out ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Long Beach, CA
    Former Employee - Airport Operations Crew Member in Long Beach, CA

    I worked at JetBlue

    Pros

    Always busy, never bored. Great people to work with. Hours can be flexible and you can trade hours online. Can often double up on shifts.

    Cons

    Management was often lazy and never helpful. It was very stressful and they cut a lot of hours and by the end of the day you were very exhausted and beat. Too much work for one person, very hard to deal with irate customers. Management would tell you to be firm, but then they would come out and give the customer anything they wanted, making you look very foolish.

    Advice to ManagementAdvice

    Listen to what the ground people have to say, give them more employees to get the job done and stand by the decisions the crewmembers make, and don't undercut them.

    Doesn't Recommend
    Approves of CEO
  3.  

    Non-traditional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue

    Pros

    For traditional airline jobs (i.e. tech ops, inflight, flight, airports), it's innovative and tries to do the right thing.

    Cons

    Hierarchical, not a lot of room for people who do not fit into a traditional role.

    Doesn't Recommend
    No opinion of CEO
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  5. 3 people found this helpful  

    Jetblue Salt Lake SSC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Reservations Agent in Salt Lake City, UT
    Current Employee - Reservations Agent in Salt Lake City, UT

    I have been working at JetBlue

    Pros

    free standby travel if you make enough to go anywhere. If you don't really need additional income but just want your family to fly free on standby basis, this is a good job. If you are single or don't have any kids at home, it is a waste of your precious talent.

    Cons

    very, very, low pay. 8.50 for 6 months in training then 9.50 per hour

    Advice to ManagementAdvice

    Do not allow managers in small areas like Groups to make hiring decistions on personality conflicts. Expect and demand supervisors to be GOOD people persons. Politics at SSC is costing Jetblue, a great number of highly qualified employees, they are leaving to go to EBAY and be paid a decent wage.

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Finance/HR/ERP processes are out of control; low morale, benefits are worth only so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Employee/Supervisor-6years in Forest Hills, NY
    Current Employee - Employee/Supervisor-6years in Forest Hills, NY

    I have been working at JetBlue

    Pros

    The flying benefits are highly appreciated; although, if there are issues with taking days off, then having them does not really matter.
    Some really nice and experienced people work here but unfortunately all tend to leave.
    The corporate culture is attractive; but is up to each department to hold those values.

    Cons

    Micromanagement caused by insecurity, lack of honesty in sharing information hurts the former innovative drive and progressive culture. Experienced employees jump out as soon as an opportunity is presented. Fearful employees cling to their positions and vote against change and improvement. Motivation is slowly destroyed when petty issues become the focus, and important aspects of strategy and improvement are hidden away.

    Advice to ManagementAdvice

    Review and audit financial and HR processes to make them more accurate and reliable, reward and hire more really experienced people. Identify the ones who are against change, take away their power, it is hurting the company.

    Doesn't Recommend
    Approves of CEO
  7. 2 people found this helpful  

    IT Morale is Very Low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue

    Pros

    It used to be a great place to work. There are still some great coworkers left. The travel benefits are great.

    Cons

    The current IT leadership has systematically dismantled all the skill and innovation in IT that made JetBlue great. There is a clear resentment from senior IT leadership, that have little industry background themselves, toward existing crewmembers that are experienced. This has resulted in the hiring of inexperienced new managers that are favored not for their skills, but for their inability to challange any thing. Kind of like the blind leading the blind, while JetBlue suffers from all the ill conceived decisions that are no longer challanged.

    Advice to ManagementAdvice

    Promote IT leadership from within, or based on industry experience. Enough damage has already been done to IT, but it is not too late to fix it. We want to once again be proud of working at JetBlue.

    Doesn't Recommend
    Approves of CEO
  8. 1 person found this helpful  

    terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue

    Pros

    meet a lot of greet people (customers, other crew members)
    Travel benefits
    schedule system which makes it convenient to pick up or give away shifts

    Cons

    HR is terrible
    Upper Management is terrible
    customers are treated better than most employees
    treatment of former employees

    Advice to ManagementAdvice

    the treatment of current and former employees needs to be fixed, i was a seasonal employee who was let go after being offered a full time position but because someone in HR screwed up rather then being transferred to my new position I was let go with the rest of the seasonal staff, they then had me go through the entire interview process again 2 weeks after i was let go for the same job I had already worked in for nearly a year, then after being told over and over no to worry I would be rehired, I got an email saying I wouldn't be rehired when I asked why all my emails were for the most part ignored.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Great Airline to fly, not to work in corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Corporate in Forest Hills, NY
    Current Employee - Corporate in Forest Hills, NY

    I have been working at JetBlue

    Pros

    Great with time off
    Classes in MS Office, career development available
    Great flying benefits
    Good travel discounts
    Parking or local transportation is paid for by the company

    Cons

    The airline has dramatically changed since the departure of our former CEO.
    The management claims to support you but they do not. Promises are made that are never followed through with.
    The company only recognizes three holidays, Christmas, New Years and Thanksgiving. You will have to take time off from your bank for the others.

    Advice to ManagementAdvice

    Stop promoting friends and playing favoritism. See past people's schemes and look to see who is really working. Promote the people who work hard, not the people that are your best friend.

    Disapproves of CEO
  10. 1 person found this helpful  

    Ramper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Ramp Agent in Long Beach, CA
    Former Employee - Ramp Agent in Long Beach, CA

    I worked at JetBlue

    Pros

    flight benefits are great, get to work outside, physical work, flexible schedule, vacation and benefits even for part time employees.

    Cons

    early monrings, late nights, very physical labor, seniority based schedules, very "gang like" atmosphere, long hours, incompetent middle management, many senior unhappy employees.

    Advice to ManagementAdvice

    better pre-employment screening, make it easier to clean out the "dead wood" employees who have plenty of senority but dont want to work hard at all.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    The grass isn't always greener on the other side!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY

    I worked at JetBlue

    Pros

    Flight Benefits and loong layovers in nice cities

    Cons

    Horrible communication Management from other Airlines who come in and try to make jetBlue like their old Airline....

    Advice to ManagementAdvice

    Stop favoring and open your eyes to the Employees that do what's right...instead of the Pets that treat our pax BAD!!!!

    Doesn't Recommend
    Approves of CEO

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