JetBlue Reviews

Updated September 8, 2014
Updated September 8, 2014
288 Reviews
3.7
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
233 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

187 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    False Perception of a company making believe they care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at JetBlue full-time for more than a year

    Pros

    Working with some great fellow inflight crews.

    Cons

    Work rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

    Advice to ManagementAdvice

    You would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Strive for growth

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time for more than 5 years

    Pros

    A excellent culture with strong values that are executed on, obviously you can fly for free, health care is available and communication from the top down is very visible.

    Cons

    The health care programs is horrendous, on the operating side of the company most managers are reactive though that is changing and your sick and vacation bank is one and the same.

    Advice to ManagementAdvice

    Re evaluate best labor practices for compensation

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member  in  Long Beach, CA
    Current Employee - Airport Operations Crew Member in Long Beach, CA

    I have been working at JetBlue full-time for more than 3 years

    Pros

    Nice people, good benefits and culture

    Cons

    Low pay, no room for advancement

    Recommends
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Wonderful Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Boston, MA
    Current Employee - Flight Attendant in Boston, MA

    I have been working at JetBlue full-time for less than a year

    Pros

    Great to employees and customers, Growth within the company never doing the same thing for years and years

    Cons

    Nothing bad to say about this company so far

    Advice to ManagementAdvice

    Beat Delta and Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    They fly by luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight  in  New York, NY
    Current Employee - In Flight in New York, NY

    I have been working at JetBlue part-time for more than 3 years

    Pros

    Job
    Free flights
    No overbooking
    Allow you to be part time if you want it.

    Cons

    Give pilots 10 hours rest but work Flight attendants to unsafe levels of exhaustion. 18 plus hours. Inflight crews should all be on the same duty times.
    Benefits are expensive
    Cheap uniforms
    VERY unorganized during weather or maintenance delays (IROP'S)
    Very poor middle management.
    Very poor pay yet expected to live in BOSTON OR NY etc.
    Long wait times trying to reach crew scheduling.
    NO UNIONS
    Filthy aircrafts, Tv's that are often broken.
    CEO never attends base meetings or I haven't seen him at one in 2 years.
    Offer speak up surveys but never change anything for positive.
    Building a hotel in MCO instead of fixing our airline.

    Advice to ManagementAdvice

    Listen and learn from your front line people. Stop making stupid decisions. Learn from the big guys. How does the FAA let you get away with some of the things you do?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Was Great, not so much any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot  in  New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Great people that were hired when all the other airlines were not hiring. Everyone that helps generate revenue/touched airplanes are generally great people and we all work together well.

    Cons

    The leadership at jetBlue has all but vanished. The company core values have taken a tremendous hit since Dave Barger became CEO. Most pilots have gotten very frustrated with the many broken promises from the ELT. The company is making major mistakes when dealing with declining morale and pilots leaving for other major airlines.

    Advice to ManagementAdvice

    Tell the truth, and tell the whole truth. Change the way you receive bonuses so that no bonuses are paid with an increase in total revenue AND an increase in the internal NPS which will force managers to become leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    It was too good to be true...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot  in  New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time for more than 5 years

    Pros

    I love my job and work with a great bunch of people in my work group.

    Cons

    Greedy Management, No accountability when something goes wrong. Medical Insurance is the worst among our peers. Upper Management continues to lie and make false promises.

    Advice to ManagementAdvice

    You are a failure to your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Jetblue has been one massive disappointment after another.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Operations  in  New York, NY
    Current Employee - Flight Operations in New York, NY

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Decent control of schedule, multiple east coast bases, travel benefits, motion on the seniority list is picking up due to others leaving for better employment.

    Cons

    Healthcare is well below par, work rules and hourly pay are below average, the vacation system is broken, retirement is behind average, sick and personal time accrual is behind average, moral on the line is pretty poor, most conversations revolve around the poor compensation and work rules.

    Advice to ManagementAdvice

    You constantly over promise and under deliver. Treat your long term employees better, they will take care of the customers better. They can also save the company time and money in fuel savings as well as raise NPS scores.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    JetBlue is a great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support  in  Salt Lake City, UT
    Current Employee - Customer Support in Salt Lake City, UT

    I have been working at JetBlue part-time for more than 3 years

    Pros

    Working for JetBlue out of Salt Lake City provides high schedule flexibility and the opportunity to work from home.

    Cons

    There is not a lot of communication between departments outside of each location. It is easy to find the jobs available through jetblue.com but very difficult to make any internal progress on discussing the job position with any HR or management team outside of your own location. It makes it difficult to grow within the company if you are interested in moving outside of the area you are currently working at. Also, there is a one-year RE-application rule that does not allow you to apply for the same job twice within one year--also making it difficult to grow where you want to grow.

    Advice to ManagementAdvice

    Re-evalutate the one-year reapplication rule so that you and employers can be better utilized in more fitting positions.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant  in  Jamaica, NY
    Current Employee - Administrative Assistant in Jamaica, NY

    I have been working at JetBlue full-time for more than 10 years

    Pros

    Excellent benefits, and values. Great travel benefits.

    Cons

    very competive to move within the company

    Recommends
    Approves of CEO

Worked for JetBlue? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.