JetBlue Reviews

Updated October 23, 2014
Updated October 23, 2014
295 Reviews
3.6
295 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
236 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 47 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

190 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    They fly by luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight in New York, NY
    Current Employee - In Flight in New York, NY

    I have been working at JetBlue part-time (more than 3 years)

    Pros

    Job
    Free flights
    No overbooking
    Allow you to be part time if you want it.

    Cons

    Give pilots 10 hours rest but work Flight attendants to unsafe levels of exhaustion. 18 plus hours. Inflight crews should all be on the same duty times.
    Benefits are expensive
    Cheap uniforms
    VERY unorganized during weather or maintenance delays (IROP'S)
    Very poor middle management.
    Very poor pay yet expected to live in BOSTON OR NY etc.
    Long wait times trying to reach crew scheduling.
    NO UNIONS
    Filthy aircrafts, Tv's that are often broken.
    CEO never attends base meetings or I haven't seen him at one in 2 years.
    Offer speak up surveys but never change anything for positive.
    Building a hotel in MCO instead of fixing our airline.

    Advice to ManagementAdvice

    Listen and learn from your front line people. Stop making stupid decisions. Learn from the big guys. How does the FAA let you get away with some of the things you do?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Very disappointed; they don't practice what they preach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Customer Care in Salt Lake City, UT
    Current Employee - Reservations/Customer Care in Salt Lake City, UT

    I have been working at JetBlue full-time (more than 8 years)

    Pros

    They are still able to hire very good people and employees.

    Cons

    They don't take care and appreciate the good people they hire and the work they perform.

    Advice to ManagementAdvice

    If you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Nice on the outside, but rotten on the inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - People Department in New York, NY
    Current Employee - People Department in New York, NY

    I have been working at JetBlue full-time (more than an year)

    Pros

    (This is all my view points from the LIC Support Center)
    -Younger workforce
    - Energized environment, but this differs from dept to dept
    - Great architecture at HQ with a modern-esq look and feel
    - Most upper management are at least educated, but that comes with arrogance
    - People are polite and professional
    - Fun culture when folks are happy

    Cons

    VPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

    New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

    Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

    Advice to ManagementAdvice

    You claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Was Great, not so much any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Great people that were hired when all the other airlines were not hiring. Everyone that helps generate revenue/touched airplanes are generally great people and we all work together well.

    Cons

    The leadership at jetBlue has all but vanished. The company core values have taken a tremendous hit since Dave Barger became CEO. Most pilots have gotten very frustrated with the many broken promises from the ELT. The company is making major mistakes when dealing with declining morale and pilots leaving for other major airlines.

    Advice to ManagementAdvice

    Tell the truth, and tell the whole truth. Change the way you receive bonuses so that no bonuses are paid with an increase in total revenue AND an increase in the internal NPS which will force managers to become leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Great company going through growing pains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight Crew/Flight Attendant in Boston, MA
    Current Employee - In Flight Crew/Flight Attendant in Boston, MA

    I have been working at JetBlue full-time (more than 5 years)

    Pros

    Flexible schedule, free flight benefits, opportunities to grow in many area if you want to.

    Cons

    Rules can sometimes be up for interpretation. Extreme diversity in work ethics. At times, lack of proper and consistent accountability leads to frustration within work groups and creates an "us against them" mentality.

    Advice to ManagementAdvice

    Get away from STAR interview process and begin hiring management that is skilled in more than specialized interview techniques.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    False Perception of a company making believe they care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at JetBlue full-time (more than an year)

    Pros

    Working with some great fellow inflight crews.

    Cons

    Work rules are horrible and are only followed when convenient for management. Crew scheduling and the whole reserve life is the worst in the industry. They fire people at a drop of a dime. Duty days go up to 18 hours at a time with little or no rest, not safe for anybody and then they are surprised when we get sick from being run down. Layovers are beyond short. No job security at all

    Advice to ManagementAdvice

    You would think we would be treated better and be sincerely valued. I have been told that Flight Attendants are a dime a dozen. Treat your flight attendants well, and the good karma will trickle down to the customers. No wonder so many are talking about a union. It is hard to keep caring so much for our customers when we are not treated right. So many of us really take pride in our career, help us help you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Always looking over your back, too much gossip

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Finding another job they really don't care about you, lots of people are upset about David

    Cons

    They just fired about 9 guys, one of witch has cancer, and only have months to live,
    He is at Tampa General hospital
    Say a pray for David he is going to need it, how do you fire someone that have cancer
    They claim to care about people, well, if they can fire him, they really don't care about the customers, just fake smiles.

    Advice to ManagementAdvice

    None

  9.  

    Strive for growth

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time (more than 5 years)

    Pros

    A excellent culture with strong values that are executed on, obviously you can fly for free, health care is available and communication from the top down is very visible.

    Cons

    The health care programs is horrendous, on the operating side of the company most managers are reactive though that is changing and your sick and vacation bank is one and the same.

    Advice to ManagementAdvice

    Re evaluate best labor practices for compensation

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member in Long Beach, CA
    Current Employee - Airport Operations Crew Member in Long Beach, CA

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Nice people, good benefits and culture

    Cons

    Low pay, no room for advancement

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Wonderful Company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Boston, MA
    Current Employee - Flight Attendant in Boston, MA

    I have been working at JetBlue full-time (less than an year)

    Pros

    Great to employees and customers, Growth within the company never doing the same thing for years and years

    Cons

    Nothing bad to say about this company so far

    Advice to ManagementAdvice

    Beat Delta and Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO

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