JetBlue

  www.jetblue.com
  www.jetblue.com

JetBlue Reviews

Updated December 10, 2014
Updated December 10, 2014
309 Reviews
3.6
309 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
246 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

196 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Very Organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Fort Lauderdale, FL
    Current Employee - Flight Attendant in Fort Lauderdale, FL

    I have been working at JetBlue full-time (less than an year)

    Pros

    They pay for your first set of luggage and uniform

    Cons

    Wait time after interview to hear back

    Advice to ManagementAdvice

    Provide answer to candidate sooner than one week perhaps on the spot

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company but still working out the kinks internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at JetBlue full-time (more than an year)

    Pros

    Great brand name, flight benefits, culture is great, NY office is awesome

    Cons

    Depending on the dept the work life balance may not be so great, technology for the support centers has not caught up to the rest of the company

    Advice to ManagementAdvice

    The support centers need some additional attention and some changes have to be made to be more efficient. You cannot continue to grow yet still do things the same way you used to.

    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    This company has changed dramatically........I have been with JetBlue for over 11 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight Crew Member
    Current Employee - In Flight Crew Member

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Their Care Team is amazing, wonderful people who are very supportive when you need it. You don't see that very often at big companies.

    Cons

    The REALLY don't care about their Inflight Department, period. Everything is a struggle and if you are on reserve, it can be really tough.

    Advice to ManagementAdvice

    Be the way you used to be.....treat your employees with dignity and respect and in turn you will get better performance from them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Bait and switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Travel benefits like any other airline

    Cons

    They sell you their values but don't embody them.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Awesome company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor Airports
    Current Employee - Supervisor Airports

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Promotes from within and really tries to help crew members advance to their highest potential.

    Cons

    Sometimes you do not share the same views (business related) as your manager and that can affect the work balance.

    Advice to ManagementAdvice

    Do not promote micro managing.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    good benefits and easy work

    Cons

    some slick workers and overtime

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    They fly by luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight in New York, NY
    Current Employee - In Flight in New York, NY

    I have been working at JetBlue part-time (more than 3 years)

    Pros

    Job
    Free flights
    No overbooking
    Allow you to be part time if you want it.

    Cons

    Give pilots 10 hours rest but work Flight attendants to unsafe levels of exhaustion. 18 plus hours. Inflight crews should all be on the same duty times.
    Benefits are expensive
    Cheap uniforms
    VERY unorganized during weather or maintenance delays (IROP'S)
    Very poor middle management.
    Very poor pay yet expected to live in BOSTON OR NY etc.
    Long wait times trying to reach crew scheduling.
    NO UNIONS
    Filthy aircrafts, Tv's that are often broken.
    CEO never attends base meetings or I haven't seen him at one in 2 years.
    Offer speak up surveys but never change anything for positive.
    Building a hotel in MCO instead of fixing our airline.

    Advice to ManagementAdvice

    Listen and learn from your front line people. Stop making stupid decisions. Learn from the big guys. How does the FAA let you get away with some of the things you do?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Very disappointed; they don't practice what they preach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Customer Care in Salt Lake City, UT
    Current Employee - Reservations/Customer Care in Salt Lake City, UT

    I have been working at JetBlue full-time (more than 8 years)

    Pros

    They are still able to hire very good people and employees.

    Cons

    They don't take care and appreciate the good people they hire and the work they perform.

    Advice to ManagementAdvice

    If you preach "bringing humanity back to air travel" how about practicing bringing humanity back to employee relations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Nice on the outside, but rotten on the inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - People Department in New York, NY
    Current Employee - People Department in New York, NY

    I have been working at JetBlue full-time (more than an year)

    Pros

    (This is all my view points from the LIC Support Center)
    -Younger workforce
    - Energized environment, but this differs from dept to dept
    - Great architecture at HQ with a modern-esq look and feel
    - Most upper management are at least educated, but that comes with arrogance
    - People are polite and professional
    - Fun culture when folks are happy

    Cons

    VPs and higher have no clue as to what goes on with the Day 2 Day operations and therefore take the lead from their Directors and Managers. My first month there I heard so many jokes about job security, but never took anything seriously because I thought my credentials and experience will speak for themselves. Well, I was wrong. If they want someone else in the position that can be high performing (bringing their own people in), they will make sure you are setup to fail. You will slowly be phased out without even knowing and one day be called in to let you know you have been terminated with the reason there isn't enough work. Only to discover that more people were hired for the department. Lesson? Yes, don't be afraid to push boundaries because it seems those are the ones that make it.

    New Directors and old ones are re-hired to implement changes, but all they do is perpetuate bad actions and policies. They hardly ever do what is right for their people.

    Also, if you are good at sucking-up, you will get far. People are promoted into management positions not because they have the qualifications, but if the VP or Director like you and you've been there 2-5 years, you are guaranteed to get the spot regardless of anyone else being qualified on the team. For such a young company I was surprised at the lack of diversity at the HQ. Hardly any people of color in management positions and hardly any women occupying top positions. The ones that are, seem like they only got it because of EEO policies (no pun intended). I know they are smart, but form the outside it looks like a farce.

    Advice to ManagementAdvice

    You claim to live by the mission and vision, but it seems it only pertains to customers. The people working hard to support you seem to be treated like they are dispensable and irrelevant. Remember to get to the top, you still need to step up and look down. Don't let your eagerness to get to the top cloud your judgement to do the right thing and concentrate less on doing it right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Was Great, not so much any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot in New York, NY
    Current Employee - Pilot in New York, NY

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Great people that were hired when all the other airlines were not hiring. Everyone that helps generate revenue/touched airplanes are generally great people and we all work together well.

    Cons

    The leadership at jetBlue has all but vanished. The company core values have taken a tremendous hit since Dave Barger became CEO. Most pilots have gotten very frustrated with the many broken promises from the ELT. The company is making major mistakes when dealing with declining morale and pilots leaving for other major airlines.

    Advice to ManagementAdvice

    Tell the truth, and tell the whole truth. Change the way you receive bonuses so that no bonuses are paid with an increase in total revenue AND an increase in the internal NPS which will force managers to become leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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