JetBlue Reviews

Updated August 20, 2014
Updated August 20, 2014
279 Reviews

3.6
279 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
225 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 45 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Upper Management continues to lie and make false promises (in 8 reviews)

  • Not very good at trickling down top management new ideas to middle management (in 7 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Crew/OPS  in  Boston, MA
    Current Employee - Crew/OPS in Boston, MA

    I have been working at JetBlue

    Pros

    Flight benifits,
    Really awesome co-workers
    Excelent working conditions

    Cons

    Upper mangement in disarray
    not enough pay

    Advice to ManagementAdvice

    None

    Approves of CEO
  2.  

    A fun company with limited opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Flight Benefits, Work/Life Balance, interesting industry, innovative at times

    Cons

    a very competitive industry known for poor management, mergers, and unions
    a lot of politics
    some people get put in jobs that they don't know have experience in
    professionalism is questionable with some people

    Advice to ManagementAdvice

    Keep striving to be innovative and implement a training program to develop talent to move into other areas of company.

    Recommends
    Approves of CEO
  3.  

    Immature company: pros and cons, but know what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Forest Hills, NY
    Former Employee - Anonymous Employee in Forest Hills, NY

    I worked at JetBlue

    Pros

    Very flat hierarchy and management is extremely receptive to ideas - even entry-level employees can make a difference in company policies and processes.

    Cons

    In the quest for company-wide equality, management positions are given the same benefits packages as frontline employees. Great deal if you're a frontline employee, but it's a huge loss if you're a management employee because your benefits aren't nearly as good as you'd get elsewhere.

    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Ok, immediate Team members and managers are very talented individuals. IT Directors and EVP-level poor fit for JetBlue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    - Very talented individuals in IT to work with.
    - Good Benefits
    - Good work culture

    Cons

    - IT Directors have no focus
    - Many poor decisions made by IT Directors
    - Forced sense of appreciation

    Advice to ManagementAdvice

    IT EVPs should stop treating IT crewmembers as expendable and replaceable by lower skilled workers and should promote within.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Potentially good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Flight benefits, ability to move up or around the company, some of the senior employees still give you that 'family' feel.

    Cons

    Incompetent leadership, can't figure out how some people are promoted other than the good ol' boys routine - promoting your buddies basically. Some of the decision key people make are confusing.

    Advice to ManagementAdvice

    Weed out the bad apples and make it a great place to work. Maybe the middle management should be shaken up a bit. Try to improve morale also within some departments. Its a cancer.

    No opinion of CEO
  7.  

    Great Customer Service company, but at-will employer status makes company a challenge to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant  in  Orlando, FL
    Current Employee - Flight Attendant in Orlando, FL

    I have been working at JetBlue

    Pros

    -Great travel perks: crewmembers fly for free - as well their parents, spouse (significant other), and kids.
    -Preferential bidding for flight attendant line holders.
    -Company is 11 years old and new cities are being added often.
    -Great route network.
    -Competent business-savvy leadership.
    -Great customers.
    -Great product.

    Cons

    -At-will employer in which you can be terminated for any or no reason.
    -No union thus no protection in case of merger/acquisition.
    -Operation is first...everything else is a distant second.
    -Company does not back up their crewmembers during challenging times.
    -Expensive medical benefits.
    -Crewmembers are often fearful of write-ups for any passenger complaints.
    -Imcompetent middle management
    -Cronysism is encouranged.
    -Leadership's communication towards crewmembers is often patronizing.
    -The 5 values (Safety, Caring, Integrity, Fun, and Passion) are selective and don't apply to leadership.
    -No accountability by leadership.

    Advice to ManagementAdvice

    If you take care of your crewmembers, they will take care of the customers; not the other way around.

    No opinion of CEO
  8. 1 person found this helpful  

    No opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - General Manager  in  Salt Lake City, UT
    Former Employee - General Manager in Salt Lake City, UT

    I worked at JetBlue

    Pros

    Flexible time off, good place to be if you get sick.

    Cons

    Higher management (VP's) is old school and autonomous. Not very good at trickling down top management new ideas to middle management.

    No opinion of CEO
  9. 1 person found this helpful  

    ground Ops at JetBlue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Ground Ops  in  Buffalo, NY
    Current Employee - Ground Ops in Buffalo, NY

    I have been working at JetBlue

    Pros

    flight benefits hotle and cruise discounts

    Cons

    crazy hours unfair managmennt rules

    Advice to ManagementAdvice

    learn respect

    Approves of CEO
  10. 1 person found this helpful  

    Good company - poor department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at JetBlue

    Pros

    great benefits if you like to travel and the pay is pretty good. Company overall is a friendly and fun place to work in an exciting industry. Overall Leadership is good.

    Cons

    Morale within IT is very low. No clear strategy and assumption that everything will be outsourced in the future. No career progression

    Advice to ManagementAdvice

    The comapny has it's values, it would be good if they were followed in IT

    Approves of CEO
  11.  

    Jetblue is only worth it if you are a pilot, flight attendant, GM or Supervisor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Airport Operations  in  Boston, MA
    Current Employee - Airport Operations in Boston, MA

    I have been working at JetBlue

    Pros

    Jetblue offers a great opportunity to travel to all levels of employees. The benefits package is better than what most businesses are offering, and management has not increased what employees are paying into it for the past two years. Management is extremely outgoing and willing to have face to face time with all levels of employees. On numerous occasions I have had the chance to speak with the CEO directly, it's extremely rare for that to happen in most organizations. Training is an important part of the company and employees are able to go into their jobs with confidence. Overall Jetblue is a good company to work for.

    Cons

    Employees in Customer service are given ZERO holidays, no sick days, and are penalized for being a minute late even if due to the transportation offered. The pay scale for customer service is laughable, who can honestly live off of $11 dollars an hour? And after three years of service only be making $13.10?? The company is in talks of switching over to HSA'S which would make their benefits package absolutely horrible. Jetblue is in desperate need of a union for ALL of its employees not just the pilots.

    Advice to ManagementAdvice

    Consider the cost of living when deciding salaries. Yes you pay for parking, and are not increasing what people pay into their health benefits, BUT no-one can live off of a $11 dollars an hour, and after a year $11.75?? Three years $13.10?? That's insane.

    Approves of CEO

Worked for JetBlue? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.