Just Energy Reviews

Updated June 21, 2015
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2.0
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James Lewis and Deborah Merril
2 Ratings

Pros
  • Friendly people, lots of exercise (in 3 reviews)

  • Good Very great people that work in the office and the field (in 3 reviews)

Cons
  • Door-to-door sales in dangerous areas (in 9 reviews)

  • Long hours, somewhat dishonest approach to customers from colleagues (in 8 reviews)

More Pros and Cons

26 Employee Reviews

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  1. Helpful (1)

    Retention Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bingham Farms, MI
    Current Employee - Customer Service Representative in Bingham Farms, MI

    I have been working at Just Energy (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Benefits/ Paid time off

    Cons

    Extremely stressful. Customer reps must constantly clean up the lies told by the independent contractors. Managers are not very helpful. There is no room for advancement unless you are from Canada.


  2. Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bingham Farms, MI
    Former Employee - Customer Service Representative in Bingham Farms, MI

    I worked at Just Energy full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-workers, above minimum wage pay, unlimited O/T if you need it, paid vacation, paid holidays, 401 k plan.

    Cons

    Everything else. This place is run in such a baffling manner, every day I felt like I was in the twilight zone. Managers do now know what the heck is going on half the time...when you ask a question, you will more than likely get five different answers to the same question. It sucks the way this company rips off customers, charging two, three, sometimes FOUR times the price they would pay if they would just stick with the utility company. You have to ask permission to go to the bathroom. I mean, REALLY?They do not promote people that deserve to be promoted, instead they promote who they like. They only provide three sick days for the entire year. I mean, I get it, they can't give unlimited sick days but goodness forbid an employee has a child/ren. 3 sick days is really nothing. There is no grace period to clock in. Company offers crappy product, and crappy retention rates. Overcharge customers just to turn around and offer them a lower rate that is still not that great. The managers run around yelling about how many calls are holding, as if you can do anything about it. I could go on and on and on forever, if you need a job take it, but don't stay. Move on as soon as a better opportunity comes along. I'm glad I did.

    Advice to Management

    Give more sick days, and promote people who deserve to be promoted or you will continue to lose good employees who actually help increase your company's value. Oh and we are ADULTS, please stop requiring us to ask to use the restroom. it's ridiculous!


  3. Helpful (2)

    Operations Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Just Energy

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Health Insurance, some nice people to work with

    Cons

    No room for advancement, poor management

    Advice to Management

    Need to learn how to properly manage


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I accepted the job after noticing I received management position. However, the hours given I declined the offer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Team in Houston, TX
    Current Employee - Management Team in Houston, TX

    I have been working at Just Energy

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Planning where to get more door to door sales

    Cons

    Time given on interview did not reflect the time he had me working

    Advice to Management

    Should be hourly pay


  6. It was okay, people were nice, management was cool. But as for hours and pay nope. Not at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Contractor in Southfield, MI
    Former Employee - Independent Contractor in Southfield, MI

    I worked at Just Energy

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The management, donuts on Saturdays and co-workers.

    Cons

    Commission based only no hourly pay 12hr of time wasted.

    Advice to Management

    Do hourly instead of commission based and you wouldn't have to rehire every two weeks.


  7. Interesting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Just Energy as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Motivating, Good potential for growth

    Cons

    Door to door sales, Long hours


  8. In need of a better strategy

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Just Energy

    Pros

    Working with everyone was definitely a plus. You do need to have a strong background in sales with the ability to close deals.

    Cons

    There is a little thing called working permits for each city you go door to door in. You will get tickets if the police are called. You do not get to turn them into the office for reimbursement and it is a misdemeanor that goes on your record. The areas that they do pick to work in have already been knocked by our company (different teams) or by competitors. It also is the reason people get annoyed and call the police.


  9. Helpful (1)

    The pay is good but considering what you have to do, its not worth it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Just Energy

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Competitive pay and great incentives.

    Cons

    Must work outside 6 days a week rain, hail, sleet or snow, full commission pay as well.


  10. Helpful (1)

    Unless you are desperate, don't work here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Outbound Sales/Cold Calling in Houston, TX
    Former Contractor - Outbound Sales/Cold Calling in Houston, TX

    I worked at Just Energy as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a job. And they'll hire ANYBODY.

    Cons

    I can't speak to their benefits and such, because I was from a staffing agency. Then again, more than half of the hourly wage staff at this location is from a staffing agency... That way they don't have to treat you with any kind of respect, or value your contributions. If you leave, they simply call the staffing agency and order a replacement, as easy as ordering a pizza.
    The atmosphere and hours are draconian. They will tell you one schedule when they hire you, but at the drop of a hat, suddenly you're working on a Saturday when you were previously told no weekends... or suddenly you're told that as of tomorrow, you're on a shift several hours later. The few people I saw object to (or simply unable to comply with) these changes - even if it was because they were single parents and needed more notice to arrange child care - were simply let go and replaced.
    They are selling a crappy overpriced product, and wanted us to say whatever we needed to say to get people to switch to them, even if it meant lying... we were trained to fast-talk the customers with lots of mental gymnastics and fuzzy math, to mislead them into thinking that they would save money (when they wouldn't!). Even if you DO complete a sale, you don't get your commission until they have cleared the credit check... and if the customer realizes their mistake and switches back after the first bill, Just Energy TAKES THE COMMISSION BACK out of your paycheck.
    And when you aren't meeting your sales goals (and you won't), they DON'T LISTEN when you try to tell them how "dirty" your call list is (full of disconnected numbers, people on the DNC list, people at poverty-level income who won't pass the credit check), or how short. And once you've exhausted your contact list with 3+ calls to every number on it, instead of giving you a fresh one, they insist you keep harassing the same people and wave gift cards at you as an incentive to meet the quotas that keep going up, despite not ever being met BY ANYONE.
    Discouraging, monotonous, mind-numbing and soul-killing work, for endless hours, and very little compensation. If you value your sanity or self-respect, STAY AWAY.


  11. A little disappointed.

    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Independent Contractor in Columbus, OH
    Former Contractor - Independent Contractor in Columbus, OH

    I worked at Just Energy as a contractor (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Their ideology of the green company that leaves a smaller carbon footprint on the earth is progressive.

    Cons

    Their path of least resistance hiring, training and releasing practices could stand to be reevaluated. People have been let go from here in the middle of training, due to uncertified, erroneous and irresponsible background check reports, done by mom and pop generic internet background check companies they choose to use, costing potential employees and independent contractors valuable time which could have been used gaining credible and reliable employment elsewhere, in addition to money and peace of mind.

    Advice to Management

    Hold on to good people by using Certified BCI and FBI checks. The dime a dozen internet background check companies use basic sources that anyone could use and access. These sources typically only do basic searches on first and last name and maybe a birth year, and anyone who has that info in common will be tossed all together with everyone good or bad, as one person. Use Certified Federal BCI checks. Using anything else is just lazy, reckless and irresponsible which reflects poorly towards your company.



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