Kaiser Permanente

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Kaiser Permanente Reviews

Updated July 7, 2014
Updated July 7, 2014
1,583 Reviews

3.6
1,583 Reviews
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Kaiser Permanente Chairman and Chief Executive Officer Bernard J. Tyson
Bernard J. Tyson
302 Ratings

Review Highlights

Pros
  • Some opportunity for work life balance depending on your superior (in 136 reviews)

  • Great benefits - while I was there there was a very flexible work schedule (in 175 reviews)


Cons
  • There is no "work life balance" at Kaiser, contrary to the expressed platitude (in 36 reviews)

  • Upper management is adept at finding new ways to run their best employees off (in 35 reviews)

More Highlights

120 Employee Reviews Back to all reviews

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  1.  

    Don't even think about it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physician  in  Los Angeles, CA
    Current Employee - Physician in Los Angeles, CA

    Pros

    Vested pension, after 10 years (even though it's unsecured).

    Cons

    Always short-staffed. Always. All jobs, all positions.

    Advice to ManagementAdvice

    Stop with 'crisis' management, and chaos. Just stop.
    Be truthful.
    Treat everyone as an adult.
    Stop canceling vacations, sick leave, medical appointments, holidays, all in the name of 'patient care', comes first.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    STAFF DOES NOT THRIVE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  San Jose, CA
    Current Employee - Supervisor in San Jose, CA

    Pros

    Excellent pay and benefits

    Cons

    The Kaiser system does not care about patients only $$. Staff is shut down when they bring concerns to management so no one says anything anymore. There is no work/life balance, most staff is on overload and stressed out. No communication between management and staff. Decisions made by management and then changed the next week, no consistency or transparency.

    Advice to ManagementAdvice

    Read any of the "cons" and take what you will.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Scheming, Incompetent Managers at the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator  in  Oakland, CA
    Current Employee - Project Coordinator in Oakland, CA

    Pros

    Many terrific, dedicated people work for Kaiser Permanente - in the middle ranks. Let's hope they will "thrive" to do some good in the world.

    Cons

    Kaiser Permanente is top-heavy with incompetent do-nothings internally called "Old Kaiser". They almost sank the whole system over their rush to take over the prestigious Electronic Health Record positions that they didn't understand. On the "business side" looking the part came to mean more than technical knowledge: in fact "technical people" were regarded as contingent labor to be used and thrown away.

    While I worked as a mere project coordinator, the insight I got into the highest level workings of Kaiser was enough to make me never want to work for that company again. I was hired after a year of working as a temp. The first thing my new manager did was try to elicit dirt on another manager I had been assigned to. When I demurred, she tried to bring up the subject in other ways. Finally she dragged me into a meeting with the Director of the department and told him that she thought I was afraid to talk about the problems with this former manager, whom she was apparently trying to set up to be fired.

    When I still refused to cooperate, she started to make a big show of building a file AGAINST ME. When I had technical problems with my computer and sent an email notice that I had to miss a staff meeting because I was with tech support, she sent an email documenting how she had explained to me that it was a job requirement that I attend staff meetings. Then she asked for me to give her a list of everything I liked and disliked about my job *IN WRITING*. She continued to disguise her actions against me by sending me to get a new ergonomic chair for my desk. But the very next day after that, she called me into her office to fire me: it turned out she could fire me for no reason at all since I was still in my probation period.

    I did attempt to complain to Human Resources, but apparently she had already been calling them for weeks, and they had been arming her for how to legally terminate an employee, whether there was cause or not! I then went through the months long process of appeals. This turned out to amount to asking the manager whether she would consider taking me back. My appeal was rejected the day before Christmas.

    It outrages me that a manager in a large, respected company like Kaiser, in such a high level department, could get away with this sort of scheming, manipulative behavior - and then just fire anyone who doesn't cooperate with her. As far as I know she has continued to rise in the ranks, while I was thrown out on the street.

    As for the general level incompetence - I saw that all over the office. But the most appalling thing was the Indian programmers. I don't say that to be racist: India has great technical education, and the programmers that went through that education system deserve a lot of respect. But the guys I'm talking about were hired simply because they were Indian and they *looked* like programmers! They were calling their buddies for how to do their job all the time! Worse, they were calling me! I was more technical than they were, and I was being paid clerical wages while they were being paid over $100k a year and getting to go to conferences! There is something wrong with the way hiring managers stereotype people in this country. Working at Kaiser really made me cynical because I had to see that there are a lot of people who lie on their resumes, and have a whole system set up to lie on their recommendations, and they end up in great jobs. And then there are honest people like me who know things because they read a lot, but they have no one to vouch for them, and they make chicken-scratch because they are nerds who don't network. In a way I'm glad I didn't work at Kaiser long, because that environment would have made me bitter about life.

    Advice to ManagementAdvice

    First, clean house on "Old Kaiser". Stop associating looks with competence, and stop hiring on the basis of stereotypes. If there are rumors about certain managers constructing elaborate schemes to get other managers fired, check them out - it just might be true. Also, HR should reconsider the wisdom of always being on the manager's side against the lower-level employee: sometimes they should just advise the manager not to be such a jerk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Disappointed: don't believe the hype! Wish I had never accepted offer: waste of time professionally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physician  in  Atlanta, GA
    Current Employee - Physician in Atlanta, GA

    Pros

    Great salary and benefits such as health insurance, 401k, and pension

    Cons

    Although the mission to strive for change, the culture does not support change. Any constructive criticism is ignored. System is very inefficient and disorganized. Members complain about their health care delivery and it is very dissatisifying. Evidence based medicine is not practiced. You are basically catering to members and admitting patients for social reasons and not acutely worsening medical issues. You do more clerical and busy work than any other job I have ever worked in. Doctors do the discharge appointments and all the reappariations or transfers. No room for autonomy.

    Advice to ManagementAdvice

    Use resources more wisely because wasted resources and disorganization is why the organization is in debt. Listen to your employees and try to make their work conditions better and listen to the members/patients and provide faster health care delivery. Make opportunities for career advancement. Need to make all providers have the same schedule and responsibilities; no nepotism or favoritism. Lack of communication and professionalism will be your downfall.

    Doesn't Recommend
    Negative Outlook
  6.  

    Kaiser Permanente Open Enrollment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Washington, DC
    Former Employee - Sales Manager in Washington, DC

    Pros

    As the open enrollment senior sale manager, I not only performed open erollment for many of the private comanies, associations and industries; I also provided open enrollment for many of the federal agencies like the IR, FBI, CIA, Defense Dept. and HUD.

    Cons

    know the culture of the various agencies on an accelerated basis

    Advice to ManagementAdvice

    make sure the sales manager knows the Kaiser products and can articulate the Kaiser message and brand

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Aurora, CO
    Former Employee - Anonymous Employee in Aurora, CO

    Pros

    There were some good people that worked there. Other than that, absolutely no pros.

    Cons

    Terrible leadership, unethical management team, terrible compensation, terrible benefits. I would not send my worst enemy to work for this terrible company. I worked here for almost 3 years and only found a handful of decent people. No training. Minimal work-life balance.

    Advice to ManagementAdvice

    Fire your entire management staff and under performing employees and start over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Negative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The only Pros I have are salary range

    Cons

    This organization is a complete mess too big for it's own good!

    Advice to ManagementAdvice

    Clean - house get rid of all management!

  9.  

    Kaiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Assistant  in  Harbor City, CA
    Former Employee - Medical Assistant in Harbor City, CA

    Pros

    Pay is good, benefits are good, basically a good place to work

    Cons

    There seems to be a lack of Humanity, caring and hostillity

    Advice to ManagementAdvice

    Hire back the good people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    hospice palliative metro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Registered Nurse  in  Los Angeles, CA
    Current Employee - Registered Nurse in Los Angeles, CA

    Pros

    great patients, good benefits but you pay for them,

    Cons

    Management in hospice palliative is clearly disorganized and managers are clueless as to how much work a field nurse actually does. Hours on end are spent by nurses who work for free downloading patients to an archaic slow computer system, 15 min here 10 min here spent downloading patients one by one. 3 hours goes by. Supplies ordered by nurses! Outrageous! DME ordered by nurses! Outrageous! Hire a min wage worker to complete that time consuming misery ...nurses need time to take care of patients. Managers push the hardworking nurses around like camels....loading them up with impossible demands. FREE LABOR, wear and tear on car, gas costs...the wage looks decent but in reality it amounts to about 8 bucks an hour when purchasing new cars every few years because of the constant driving and all the free afterhours paperwork. Definite rip off. Managers think field hospice palliative nurses are out having fun and shopping they are clueless to how things go down in a patients home. A patient may have a large bout of diarrhea flowing all over the floor just after you finished an excellent assessment, ordered meds, supplies, reviewed and instructed caregiver of patients care plan....what are you going to do walk out on the sick patient and tell his 89 year old feeble wife to clean him up. Your will be there another 45minutes just cleaning the patient up.

    Advice to ManagementAdvice

    GET out in the field with nurses to see how hard they truly work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    political issues

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great money but over worked.

    Cons

    KP is a union base hospital, but it is costing too much money for our members. We can't honor contracts and keep care cost down.

    Advice to ManagementAdvice

    negotiate better.

    Negative Outlook

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