Kaiser Permanente

  www.kaiserpermanente.org
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Kaiser Permanente Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.5 1,523 reviews

84% Approve of the CEO

Kaiser Permanente Chairman and Chief Executive Officer Bernard J. Tyson

Bernard J. Tyson

(286 ratings)

74% of employees recommend this company to a friend

Review Highlights

Pros
  • Some opportunity for work life balance depending on your superior(in 136 reviews)

  • Great benefits - while I was there there was a very flexible work schedule(in 174 reviews)


Cons
  • There is no "work life balance" at Kaiser, contrary to the expressed platitude(in 36 reviews)

  • Upper management is adept at finding new ways to run their best employees off(in 35 reviews)

179 Employee Reviews Back to all reviews
Relevance Date Rating
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    Do not work here

    Senior Business Analyst (Current Employee)

    ProsLogistically I am very close to the location.

    ConsFull Time Employees just do not want to work and there is no process followed here.

    Advice to Senior ManagementHire some competent people who actually know their stuff.

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    • No Opinion of CEO

     

    good benefits

    Certified Nurses Assistant (Current Employee) Clackamas, OR

    ProsGreat benefits and mostly hardworking staff

    Consmanagement does not support workers

    Advice to Senior Managementadhere to what policies state and support staff

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    Unions control Human Resources decisions

    Anonymous Employee (Current Employee)

    ProsOne of only a few companies left that give a pension, and vested after 5 years.

    ConsCurrently, chasing its own tail. Very unorganized

    Advice to Senior ManagementTake your time interviewing, quality is not the same as quantity.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    • Disapproves of CEO

     

    IT Consultant

    Director (Current Employee) Oakland, CA

    ProsDecent salary and benefits for employees

    ConsLow moral and marginal leadrship

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Kaiser

    Anonymous Employee (Former Employee)

    ProsOffers good benefits package with good locations

    ConsNot very organized in interview process.

    Advice to Senior ManagementNeed more educated trained managers

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    • Disapproves of CEO

    1 person found this helpful  

    Great pay, horrible management

    Claims Processor (Current Employee) Lancaster, CA

    ProsKaiser pays very well, best in the industry. Job security is great if you're a union employee. Benefits are the best around. Also, you are not tied down to a particular job, there are many locations, and transferring is always an option as long as you are willing to relocate.

    ConsEvery location is like it's own mini planet. The right hand doesn't communicate with the left. Some locations are run very well, we'll others are horribly mismanaged. My current location has very weak management. Incompetent employees are not challenged because management does not stand up to the union. I am a union employee, but I am also a hard worker, and it's hard to be motivated when you have coworkers who don't care about anything. They do poor quality woek, but get the same raises as everyone else. Management acts like their hands are tied in spite of a strict corrective action policy being in place. The sad thing is, it's the patients who suffer.

    Advice to Senior ManagementThe union is in place to protect hard working employees. If you target the lazy ones, you can eventually get rid of them. Grow a backbone!

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

     

    Poor management, emphasis on lowering costs, not on security.

    Information Security Engineer (Former Employee) Pleasanton, CA

    ProsGood benefits, lots of flexibility, at least while I was there. Fairly advanced for the healthcare space, but doesn't approach banks / pharma / etc.

    ConsHard to get promoted, security is on the back burner, lots of unmanaged devices that vendors won't patch. They want cheap, new people over senior, expensive folks.

    Advice to Senior ManagementSpend money on security people, force vendors to update systems, and make security a priority before a catastrophic hack happens.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Frustrating and exhausting working for this organization

    Anonymous Employee (Current Employee) Portland, OR

    ProsGood benefits and good starting salary.

    ConsWorking for Kaiser is like working for the government: It pays the bills but is less than rewarding. Financial rewards are not based upon personal performance. If you are a non-union Health Plan employee annual salary increases do not keep pace with inflation and everyone receives the same 1.5% regardless of contribution. There is no "work life balance" at Kaiser, contrary to the expressed platitude. Management is definitely top down and results in many inefficiencies due to a lack of rank and file participation in process decisions. Kaiser is the typical large corporation that cannot foster anything entrepreneurial without ultimately crushing it in bureaucratic red tape and a desire to force every productive square peg into an inappropriate round hole.

    Advice to Senior ManagementIn today's challenging financial environment, management needs a new appreciation for individual employee productivity. They need to develop a personal performance reward system that distinguishes top performers throughout the organization. Stop advertising work life balance until there is truly an opportunity for employees to experience this. If a sector of the organization exhibits entrepreneurial behavior and success, STOP TRYING TO MAKE IT LOOK EXACTLY LIKE OTHER DISSIMILAR BUSINESS UNITS. LET IT THRIVE.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Mostly great, except near the end when pointless and ill-defined power struggles cost many people their jobs.

    Copywriter (Former Employee) Burbank, CA

    ProsHelping to get employer groups to offer cost-effective, high-quality health care to their employees.

    ConsIn the area where I worked, having no clear idea of the value of the "product" (marketing), the insanity turned to managers thinking themselves powerful by being abusive and ultimately helping to destroy the teams that actually got work done.

    Advice to Senior ManagementStop hiring dip-wads. Oh, wait, too late: the place is over-run by dip-wads.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

    4 people found this helpful  

    Stifling Incompetence and Dysfunctional Leaders in Georgia Region

    Sales and Marketing (Current Employee) Atlanta, GA

    ProsA few great colleagues who want to learn and do more to advance KP's mission.

    Cons1. An astonishing bait and switch from the interview process to being brought on board. You will end up being hired and then not be allowed to do your job.

    2. There are a lot of threatened people here who fear the competence of others, which means you've got teams of incompetent people who are not held accountable for their own performance.

    3. You'll literally be told to be mediocre and to slow down your motivation to do your job well.

    4. You'll be discouraged from doing your best or exploring and presenting other ways to improve processes.

    5. You will not be allowed to interface with your cross functional colleagues around the nation without "permission" -- which really means that you are not trusted to do your job or to be an adult. Managers and directors here want to claim your successes no matter how small, and if they can't they'll get rid of you.

    6. You'll quickly tire of the politics that don't yield anything good or useful. You may even be told directly that you need to make your ideas seem like they are the ideas of others less competent than you-- instead of being supported by your leader.

    7. Many often end up reporting into an incompetent, so-called managers who lack professionalism. Some are even allowed to exercise their personal biases, dislikes, and jealousy against you.

    8. If you try to do your best, you'll literally be told NOT to, and you may be hated for being professional and articulate.

    9. If you come from Fortune 500 companies, are at the top of your game and try to share best practices that can benefit the business, you'll be told "we've never had anyone like you." You'll be told "we move slower than what you're used to." But you'll never be told that you can actually help improve things because you won't be allowed to do so.

    10. The marketing and sales departments have either lost or ousted highly competent people, but the common denominators in those situations are are a particular manager and director.

    11. In some departments, there are so-called managers that do not know anything (which would not be so bad if they knew how to lead and manage people and processes), yet they are allowed to remain and stifle others that are exceptionally talented and competent.

    12. Managers and directors are not hired due to their skills and knowledge -- they are hired because they are friends and family of others entrenched in the organization at higher levels, or because the region fears a discrimination lawsuit if they try to rid themselves of incompetent people who have been hanging on and collecting a paycheck with a sense of entitlement.

    Advice to Senior ManagementDr. Tyson,

    You need to seriously consider dismantling the Georgia region's sales and marketing departments and make them report into and follow the national sales and marketing functions; the staff could sit in the region but they need to be held accountable to those who set the pace nationally AND know what they are doing from a strategic level. There is some much redundancy, poor uncoordinated systems and waste! And, please take a hard look at the sales and marketing VPs you have in place right now: they have made some really bad business decisions in areas that are clearly not their forte, and they should step down. There are many reviews about them here and elsewhere -- including your own intranet.

    The Georgia region is wasting money when it comes to marketing and isn't following the right strategy and guidelines to maximize membership. People at the helm of this effort don't know what they are doing here and they don;t know how to activate and measure efforts, nor will they allow those that do know how to do so. This region is also known for harboring stagnant-minded, ill-adjusted and ill-informed staff who boldly cut down and stifle others outright when they speak up with good ideas or suggestions. There are several directors and managers who don't know how to make decisions, are contradictory and don't know what they are doing. But: they are very good actors. There are many in the region who want to see KP grow and know what to do, however the region often projects an attitude that suggests that following national's lead as much as possible for consistency while tailoring some efforts to the region is a bad thing.

    You should also know that there is an especially troubling manager who is so unprofessional that it shows daily in ignorant and inappropriate comments and conversations, very poor attitude when peers ask for assistance, lack of collaboration, dishonesty and plain old ignorance in conducting any kind of business, period. This person has actually lied on new (and old) staff and has consistently and purposely misrepresented various situations to manipulate them and others for her benefit. This person's lies and insecurities have cost several people their jobs in the recent span of two years. This person has made derogatory statements about the sexual preferences of others and forced two people out of the department on this basis, and it is known. This person also backbites the director of the department and other colleagues, talking about them behind their backs as if they are stupid or wrong for wanting to do their jobs well. Yet this ignorant, incompetent person remains! This person has stated that "winning" is most important to them, no matter the cost -- which is certainly a liability to you from a legal perspective. The day will come when the organization will be sued due to the actions and words of this individual. Check with the HR function to get a better sense of the risks to your organization in the form of bad managers and directors who do not know how to effectively manage, motivate or retain people.

    KP claims to be a culture of "nice" but it's really "nicely nasty" unless you know someone or have a cosign of someone who is liked despite their lack of skills and experience -- all very immature and unnecessarily political. You just can't keep claiming to want to help people thrive when you treat your own staff so very poorly.

    What a disappointment. I'll be moving on quickly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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