Kangaroo Express Reviews

Updated April 14, 2015
17 reviews filtered by
  • Any Location
  • Any Job Title
3.0
17 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Dennis G. Hatchell
2 Ratings

17 Employee Reviews

Sort: Popular Rating Date
  1. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Myrtle Beach, SC
    Current Employee - Sales Associate in Myrtle Beach, SC

    I have been working at Kangaroo Express full-time (more than 8 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    As a full time employee i get the over time when allowed
    you get paid time off if you have family death or emergency

    Cons

    Busy weekend store with no additional help and the mtg expects all job task done and and an immaculate looking store, One person can do just so much. They don't completion you on a job well done they look for things to complain about,

    Advice to Management

    hold employee meeting with the DM there and things will get doner

  2. Wonderful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Green Cove Springs, FL
    Former Employee - Sales Associate/Cashier in Green Cove Springs, FL

    I worked at Kangaroo Express

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    customers and employees love customer service

    Cons

    management was unorganized, lost managers

  3. Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kangaroo Express

    No opinion of CEO
    No opinion of CEO

    Pros

    Work with cool friendly people.
    Always something to do.

    Cons

    A lot of hours not enough pay

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    A Studdy of Mixology (of sorts)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kangaroo Express full-time (more than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The important thing to realize, as with the cons, is that your experience working for the company will ultimaely vary based on which location and specific store you work in. Your coworkers will influene your experience considerably, as will the customers that frequent your store. In my personal experience, my managers have generally been very friendly but the assistant manager has an attitude problem that even the manager can't stomach. The manager is flexible with the schedule (a plus side for college students and employees with active lives). I work full-time, and have for the last 5 years or so (and have worked with the company for 8 years all-in-all, going on 9) and have dental, vision, and health benefits. Also, free drinks while on the job (but that's about as far as the perks go).

    Cons

    Now, the downsides...Unfortunately the people who oversee the company as a whole don't quite seem to understand that every location is different from the next and so they won't always have the same customer base. They waste a lot of money on trying to make most stores carry the same things despite the interests of their customers not being the same, and they specialize in micromanagement of even their store managers and district managers. They expect you to keep the store in top clean condition ("hospital clean" was the last thing I heard it referred to) but they cut back the budget with which the store gets supplies to do so. They'll stuff the term "plus selling" down your throat so often you want to vomit it back up in their faces (particularly because your customers will eventually get angry or annoyed at hearing it repeatedly, but God help you if they catch you not doing it regardless). It's extremely difficult to move from part-time to full-time employee now. They focus more on what the public thinks about how the store looks than on how you make the customers feel, and the head office seems to go to great lengths to undermine your executive decisions ("I'm sorry that our employee caught you stealing and kicked you out of the store. Here, have a gift card and feel free to come back anytime." ...Yeah. That seriously happened, and then they wonder where their money's going?) Part-time employees don't get the option of the benefits full-time employees get, and if you want a raise, you need to almost constantly remind managemen that you're due for one. You'll usually start off at around $8/hour, though. You will sometimes work with coworkers who just can't be bothered to do anything (and get away with it, when you may or may not be able to do the same) and who have the worst attitude imaginable, and others who are bright and sunny and hard working. Management may be devoted and considerate or cold and rude. Don't get sick too often, or you might have to have a talk with the district manager about not missing more work under threat of losing hours in the future and have to bring a doctor's note for missing two consecutive days of work (what a waste of money THAT is.) Also, there are a variety of customers; some are nice and friendly and will joke around with you, others are shy or just not into talking much and just make their purchases and leave, while others are loud and vulgar and the rudest people on the planet (*cough*collegestudentdrunks*cough*). Corporate does not seem to value the rights of their employees in some cases (see Advice to Management.)

    Advice to Management

    Corporate needs to stop micomanaging everything their lower employees do, and place more emphasis on each place as an individual location rather than lumping them all into one pile and then scratching their heads wondering why their business model isn't working. Don't undermine your employees for trying to do what's right for the company by rewarding bad behaviour. Put deep consideration into employee reviews conducted by the corporate big wigs, themselves, rather than blindly taking someone's word for it because you have a lot of dead weight working for you in places and people who work doubly as hard as they should just to make up for it so the stores meet your expectations. Your customers are not always right despite the saying, and not all of them are innocent angels; your employees have rights, too, and you need to consider acknowledging them when we're cussed at instead of giving the customer cussing us FREE MONEY because we asked them to leave. :/

  6. Helpful (1)

    It's a job, I guess. Hours of standing with no real breaks and low pay. The typical gas station job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in West Hattiesburg, MS
    Former Employee - Cashier in West Hattiesburg, MS

    I worked at Kangaroo Express

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free drink and coffee all day (which is a con as well).
    Insurance
    Laid back at times
    Weekly pay is convenient

    Cons

    No discounts
    Incompetent store managers
    High employee turnover
    Old fashioned cash accounting process

  7. Not So Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kangaroo Express

    Pros

    Met new people and made a lot of friends

    Cons

    No set schedule, low pay, and bad environment

  8. poor communication to all employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Myrtle Beach, SC
    Current Employee - Sales Associate in Myrtle Beach, SC

    I have been working at Kangaroo Express (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I am full time and management has been fair that i get my hours,

    Cons

    Management does not communicate well to all employees. Word of mouth from other employees is how things are communicated. We are told to do one thing and in a few day or weeks it has gone by the way side. Two people on a shift and when thing are not done one person get the blame. Managers seems to be quitting right and left and years of service to the company. it is time to Make it a fun place to work and less griping from our bosses and assistant managers are lousy managers and do as little as they can get by with

    Advice to Management

    Better communication to all employees on a daily basis. find ways to make it fun and every one will get along and the extra task wont be so hum drum Follow policy if the main thing and stop telling us do ith this way on week and then the next do it another.
    Get the company to have a real training program

  9. Helpful (2)

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Fayetteville, NC
    Former Employee - Store Manager in Fayetteville, NC

    I worked at Kangaroo Express full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly atmosphere, great chances for promotions, excellent benefits

    Cons

    All associates are only part time unless if the store has a spot for a full time employee, lack of hours for store operations,

  10. Not too bad to work for but they keep asking for more and don't allow more hours to get it done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Kangaroo Express full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The schedule for management is good, m-f 5-3. You have to work one weekend and one overnight a month but this can be done in one shift, just pick a friday or saturday to do it.

    Cons

    long hours, need more coverage at stores, the district managers don't care about the employees, they care only about the results. They need to pay more money for the non-managers for the stores, they need to realize that these are the people who the customer sees every day and 7.50 and hour does not motivate people to have great customer service.

    Advice to Management

    Stop pinching pennies and allow store managers to run their stores properly, the way the hours allowed are computed is terrible and needs to be changed.

  11. Some days are better than others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Ashland, VA
    Current Employee - Sales Associate in Ashland, VA

    I have been working at Kangaroo Express part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is one of the easiest jobs in America.

    Cons

    They require you to work holidays, however you do not get holiday pay.

    Advice to Management

    Make regulations visible to customers that way associates are not left to explain a policy that has been implemented from corporate.

Work at Kangaroo Express? Share Your Experiences

Kangaroo Express

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.