Kaplan Reviews

Updated September 15, 2014
Updated September 15, 2014
196 Reviews
2.9
196 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaplan Chairman and CEO Andrew S. Rosen
Andrew S. Rosen
63 Ratings

Review Highlights

Pros
  • Lastly, being able to work from home is a big plus (in 9 reviews)

  • can do very part time, seasonal classes around graduation times (in 14 reviews)


Cons
  • Prefers to have many part time employees instead of full time employees (in 10 reviews)

  • Long hours with low pay compared with similar jobs in the market (in 8 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Full-Time Employees Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Teacher  in  San Francisco, CA
    Current Employee - Full Time Teacher in San Francisco, CA

    I have been working at Kaplan full-time for more than 5 years

    Pros

    Awesome people (co-workers), a lot of independence, and you get to use your brain all day

    Cons

    Fear-based management, constant chaos (layoffs, restructuring, etc), institutional resentment of full-time teachers (be ready to have constant insinuations that you don't work hard enough....all the while dealing with heavy insinuation that if you so much as have an hour of overtime on your timesheet you're going to lose your job). Expect to work 50 hour weeks but not get paid for the last 10. Management once told us that we should be using our vacation days when classes are slower in order to keep our jobs. So don't get too attached to those. I won several awards there and was considered to be one of the best, and I was still in a constant state of fear over my job. Also beware the politics. Stay local, and you're fine. Start moving anywhere near national, and you're going to find yourself in the middle of a political minefield.

    Advice to ManagementAdvice

    Your product is your service (i.e. teachers). If your teachers are unhappy, your product is bad. At my new job, they often jokingly refer to my post-Kaplan PTSD. It was really that bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Processes employees and students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Aid  in  Orlando, FL
    Former Employee - Financial Aid in Orlando, FL

    I worked at Kaplan full-time for more than 3 years

    Pros

    Hmm, let me see. Nope, just a paycheck.

    Cons

    Where to start? Lay off after layoff, promises after promisses. Disconnected management. Unless you are considered an approved employee you only get to sit and work. No advancement, no opportunities, be careful not to upset the glorified employees and managers as you will be marked and harassed. Look elsewhere.

    Advice to ManagementAdvice

    Experienced managers would be more helpful and stop changing the management structure so often. Cut back on the micro management as all the calls are recorded. And give the financial aid team a little more respect and back them up when advisors harass and bully them into making a student accept Kaplan funding.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Corporate structure that focuses on profits rather than education and supporting teachers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teacher
    Current Employee - Teacher

    I have been working at Kaplan part-time

    Pros

    The pay is better than some other language schools, but is still inadequate for the amount of time taken to prepare and education level expected of teachers.

    There is a union in New York, which is beneficial for the long term teachers.

    The students are great.

    Cons

    There is no orientation or guidance for new employees. It is sink or swim.

    Teachers are expected to have near perfect survey results. This fails to consider some cultural or personal aspects where some people will never give perfect marks. This type of system gives students far too much power. Sometimes the teacher knows better and a student might not like it. Teachers are not supported.

    The resource library is extremely sparse, but teachers are expected to create a great deal of original lessons because the course books are not that good. Teachers don't have their own space but share a cramped room. Computers and a copier are often faulty.

    No job security. No paid holidays or vacations. No sick leave other than what is now required by the city. No benefits (there is a health care option but it is unaffordable on Kaplan wages).

    Advice to ManagementAdvice

    Compensate teachers better with salaries/guaranteed hours, benefits, and better resources.

    Show support to teachers and do not always pander to the whim of complaining students. Some complaints are valid, some are not.

    Doesn't Recommend
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Education is the least important part of this college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Director  in  Nashville, TN
    Former Employee - Program Director in Nashville, TN

    I worked at Kaplan full-time for more than a year

    Pros

    Helping the students who wouldn't have a chance somewhere else succeed in their goals is the only pro in this industry and company.

    Cons

    Management quick to pass blame and slow to help, corporate spends more time slowing campuses down than helping to push them forward, and general style of management is one of fear or bullying.

    Advice to ManagementAdvice

    Learn how to lead, not bully and demand.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Lack of support and consideration for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Developer  in  San Francisco, CA
    Former Employee - Business Developer in San Francisco, CA

    I worked at Kaplan full-time for more than a year

    Pros

    -work from home
    -discounts on products
    -experience

    Cons

    -inconsistency in all things: bonus structure, staffing, training, product, pricing...
    -very, very unwilling to spend on employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    More concerned with the bottom line than their employees and customers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan full-time for more than a year

    Pros

    cant think of any thing

    Cons

    Very immature, unprofessional managers that have no problem lying to customers and employees to cover their own inadequate performances. As an employee, be prepare to be a scapegoat for anything that could possibly be attributed to you whether it is part of your job or not. The processes and systems (or lack thereof) made it impossible to do ones job effectively.

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Adjunct  in  Beltsville, MD
    Former Employee - Adjunct in Beltsville, MD

    I worked at Kaplan

    Pros

    The instructors are highly qualified and really enjoy helping students achieve their goals. Many of the staff and instructors work hard to build quality programs

    Cons

    Management has no idea how to manage or lead. Accolades are given based on personal friendships, not measurable, qualitative abilities. Students are given full rein of the campus. There is no support for faulty or staff. The workplace environment is extremely toxic, to the point where staff and instructors have fallen ill.

    Advice to ManagementAdvice

    Hire individuals with integrity and ethics. Hire individuals with teaching experience (college-level) in non-for profit education. Hire individuals who are experienced in a college setting as a provost or academic advisor (again, other than for-profits) Hire individuals who have extensive experience working with disadvantaged, minority and other challenging groups. Hire individuals who know the difference between management and delegation. Hire individuals who have a multicultural background, showing proven leadership and accountability.

    Doesn't Recommend
  9. 1 person found this helpful  

    Dissatisfied with Senior management and direction the company is taking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Dissatisfied  in  Princeton, NJ
    Former Employee - Dissatisfied in Princeton, NJ

    I worked at Kaplan

    Pros

    very little oversight and a lot of freedom

    Cons

    No room for advancement
    HR is very uncooperative

    Advice to ManagementAdvice

    Keep the employees informed. Their fears a probably worse than the truth. Everyone is looking for a new position.

    Doesn't Recommend
  10. 4 people found this helpful  

    Proceed with Extreme Caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Marketing Manager  in  New York, NY
    Former Employee - Marketing Manager in New York, NY

    I worked at Kaplan

    Pros

    Kaplan contains some of the hardest working individuals I have ever worked with (everyone works a minimum of 9 hours a day - they only pay you for 8 though).

    The new office space (395 Hudson Street) is nice and has a newly renovated cafeteria.

    Corporate is trying to create inter-division unity by hosting events (trivia, small weekly parties, etc) that are actually fun.

    Since Kaplan is part of the Washington Post Company there are some nice perks.

    Cons

    Even though everyone works a minimum of 9 hours a day and pours their heart and soul in to their job, morale is low because senior management hardly ever acknowledges their employees' accomplishments. You are expected to churn out massive amounts of work like a robot.

    When promotions do happen, they are not based on hard work or accomplishments due to the fact that there is rampant favoritism. If you're good at schmoozing senior management and enjoy listening to yourself speak in meetings, but actually don't know a whole lot about how to innovate/market, Kaplan will be a great fit for you.

    Raises are non-existent at Kaplan (even yearly cost of living raises). My salary was significantly lower than industry average.

    VERY HIGH turnover rate (not surprising).

    A word to the wise: stay far away from Kaplan because their business plan is leading them down a dangerous path. Part of the reason I left is because I don't agree with their new business model. I'm predicting that their new initiatives will result in layoffs in early 2012.

    Advice to ManagementAdvice

    You need to seriously re-think your business plan and evaluate who your customers are and how they use your product. Sales figures don't lie and show you exactly what consumers want...stop blatantly ignoring them.

    Stop diverting resources away from your core product line (which coincidentally brings in the bulk of your revenue) to ancillary ones that are free/aren't valuable to the consumer. Take the blinders off and realize this is not a viable business plan.

    Do something/anything to improve morale. Recognize accomplishments of everyone, not just a select few who enjoy hearing themselves speak in meetings/take credit for what others have done.

    Doesn't Recommend
    Disapproves of CEO
  11. 4 people found this helpful  

    great image, bad reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Developer  in  New York, NY
    Current Employee - Product Developer in New York, NY

    I have been working at Kaplan

    Pros

    It is a recognizable name/ brand, since they advertise so much everywhere.

    Cons

    Would give me projects that were impossible to complete. Didn't listen to my objections/ attempts to explain why more time was needed. Got incredibly burnt out then left.

    Advice to ManagementAdvice

    If you need a new product developer every year then that says something about your department

    Doesn't Recommend
    Disapproves of CEO

Worked for Kaplan? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.