Kaplan

  www.kaplan.com
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Kaplan Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

3.1 190 reviews

58% Approve of the CEO

Kaplan Chairman and CEO Andrew S. Rosen

Andrew S. Rosen

(60 ratings)

53% of employees recommend this company to a friend

Review Highlights

Pros
  • Lastly, being able to work from home is a big plus (in 9 reviews)

  • can do very part time, seasonal classes around graduation times (in 14 reviews)


Cons
  • Prefers to have many part time employees instead of full time employees (in 10 reviews)

  • Long hours with low pay compared with similar jobs in the market (in 8 reviews)

More Highlights
14 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Corporate structure that focuses on profits rather than education and supporting teachers

    Teacher (Current Employee)

    ProsThe pay is better than some other language schools, but is still inadequate for the amount of time taken to prepare and education level expected of teachers.

    There is a union in New York, which is beneficial for the long term teachers.

    The students are great.

    ConsThere is no orientation or guidance for new employees. It is sink or swim.

    Teachers are expected to have near perfect survey results. This fails to consider some cultural or personal aspects where some people will never give perfect marks. This type of system gives students far too much power. Sometimes the teacher knows better and a student might not like it. Teachers are not supported.

    The resource library is extremely sparse, but teachers are expected to create a great deal of original lessons because the course books are not that good. Teachers don't have their own space but share a cramped room. Computers and a copier are often faulty.

    No job security. No paid holidays or vacations. No sick leave other than what is now required by the city. No benefits (there is a health care option but it is unaffordable on Kaplan wages).

    Advice to Senior ManagementCompensate teachers better with salaries/guaranteed hours, benefits, and better resources.

    Show support to teachers and do not always pander to the whim of complaining students. Some complaints are valid, some are not.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Education is the least important part of this college.

    Program Director (Former Employee) Nashville, TN

    ProsHelping the students who wouldn't have a chance somewhere else succeed in their goals is the only pro in this industry and company.

    ConsManagement quick to pass blame and slow to help, corporate spends more time slowing campuses down than helping to push them forward, and general style of management is one of fear or bullying.

    Advice to Senior ManagementLearn how to lead, not bully and demand.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Lack of support and consideration for employees

    Business Developer (Former Employee) San Francisco, CA

    Pros-work from home
    -discounts on products
    -experience

    Cons-inconsistency in all things: bonus structure, staffing, training, product, pricing...
    -very, very unwilling to spend on employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • No Opinion of CEO

    2 people found this helpful  

    More concerned with the bottom line than their employees and customers

    Anonymous Employee (Former Employee)

    Proscant think of any thing

    ConsVery immature, unprofessional managers that have no problem lying to customers and employees to cover their own inadequate performances. As an employee, be prepare to be a scapegoat for anything that could possibly be attributed to you whether it is part of your job or not. The processes and systems (or lack thereof) made it impossible to do ones job effectively.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Horrible

    Adjunct (Former Employee) Beltsville, MD

    ProsThe instructors are highly qualified and really enjoy helping students achieve their goals. Many of the staff and instructors work hard to build quality programs

    ConsManagement has no idea how to manage or lead. Accolades are given based on personal friendships, not measurable, qualitative abilities. Students are given full rein of the campus. There is no support for faulty or staff. The workplace environment is extremely toxic, to the point where staff and instructors have fallen ill.

    Advice to Senior ManagementHire individuals with integrity and ethics. Hire individuals with teaching experience (college-level) in non-for profit education. Hire individuals who are experienced in a college setting as a provost or academic advisor (again, other than for-profits) Hire individuals who have extensive experience working with disadvantaged, minority and other challenging groups. Hire individuals who know the difference between management and delegation. Hire individuals who have a multicultural background, showing proven leadership and accountability.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Dissatisfied with Senior management and direction the company is taking

    Dissatisfied (Former Employee) Princeton, NJ

    Prosvery little oversight and a lot of freedom

    ConsNo room for advancement
    HR is very uncooperative

    Advice to Senior ManagementKeep the employees informed. Their fears a probably worse than the truth. Everyone is looking for a new position.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Proceed with Extreme Caution

    Marketing Manager (Former Employee) New York, NY

    ProsKaplan contains some of the hardest working individuals I have ever worked with (everyone works a minimum of 9 hours a day - they only pay you for 8 though).

    The new office space (395 Hudson Street) is nice and has a newly renovated cafeteria.

    Corporate is trying to create inter-division unity by hosting events (trivia, small weekly parties, etc) that are actually fun.

    Since Kaplan is part of the Washington Post Company there are some nice perks.

    ConsEven though everyone works a minimum of 9 hours a day and pours their heart and soul in to their job, morale is low because senior management hardly ever acknowledges their employees' accomplishments. You are expected to churn out massive amounts of work like a robot.

    When promotions do happen, they are not based on hard work or accomplishments due to the fact that there is rampant favoritism. If you're good at schmoozing senior management and enjoy listening to yourself speak in meetings, but actually don't know a whole lot about how to innovate/market, Kaplan will be a great fit for you.

    Raises are non-existent at Kaplan (even yearly cost of living raises). My salary was significantly lower than industry average.

    VERY HIGH turnover rate (not surprising).

    A word to the wise: stay far away from Kaplan because their business plan is leading them down a dangerous path. Part of the reason I left is because I don't agree with their new business model. I'm predicting that their new initiatives will result in layoffs in early 2012.

    Advice to Senior ManagementYou need to seriously re-think your business plan and evaluate who your customers are and how they use your product. Sales figures don't lie and show you exactly what consumers want...stop blatantly ignoring them.

    Stop diverting resources away from your core product line (which coincidentally brings in the bulk of your revenue) to ancillary ones that are free/aren't valuable to the consumer. Take the blinders off and realize this is not a viable business plan.

    Do something/anything to improve morale. Recognize accomplishments of everyone, not just a select few who enjoy hearing themselves speak in meetings/take credit for what others have done.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    great image, bad reality

    Product Developer (Current Employee) New York, NY

    ProsIt is a recognizable name/ brand, since they advertise so much everywhere.

    ConsWould give me projects that were impossible to complete. Didn't listen to my objections/ attempts to explain why more time was needed. Got incredibly burnt out then left.

    Advice to Senior ManagementIf you need a new product developer every year then that says something about your department

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Like working at McDonald's.

    Systems Administrator (Former Employee) New York, NY

    ProsOne of the best things about working at Kaplan is the location. You're right around Columbus Circle near the edge of Central Park. It's very beautiful in the warmer months. You know there is a problem when this rates as one of the BEST reasons to work at an employer.

    ConsThis place will suck the life out of you. As a "System Engineer" you will do weekly code pushes for the development along with putting out fires. They call it System Engineering, but really its more like Operations. It's the most mind-numbing work I've ever had.

    The management there is shady. During the tech downturn in the early 2000s they increased the work hours from 9-5 to 9-7. I guess they figured that if you didn't like it, you would leave on your own and they wouldn't have to give you any severance pay. The hours were scaled back to 9-6 about 8 months later and remain there.

    The environment is a joke. It is full of decaying hardware and software. Many "Mission Critical" applications are on Solaris 2.5.1. I recently had to build a copy of one of these machines and found it funny that I was applying Y2K patches in 2006. Other than the Solaris 2.5.1 machines you have mostly a Linux environment where fires are a daily thing. You can easily spend 3 days a week doing nothing but putting out fires. No one has any time to re-architect the environment so that the fires don't happen in the first place.

    Advice to Senior ManagementThe developers working in the other building in NYC (around the Times Square area) seem to be a lot happier than the engineering team at Columbus Circle. I would suggest to evaluate what is going right for the developers and applying it to the engineers. This is assuming that you don't think McDonalds-like turnover is a bad thing in your IT department.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Kaplan - get yours and get out

    Operations Manager (Current Employee) New York, NY

    ProsThe one great thing about working at Kaplan is that once you've proven yourself in one role, they're willing to take a chance and let you do a job that you're not necessarily qualified for. It's a double-edged sword in that you'll never be paid what you're worth externally

    Conspoor communication. It's not the case that the left hand doesn't know what the right hand is doing, it's that the left hand doesn't know that there's a right hand. poor infrastructure (technology and processes). less than stellar salary.

    Advice to Senior Management1. bite the bullet and invest in technology.
    2. take a serious look at the campus marketing approach. throwing employees on college campuses and pestering undergrads to sign lead cards is not the most efficient approach out there

    No, I would not recommend this company to a friend

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