Kaplan
3.1 of 5 189 reviews
www.kaplan.com New York, NY 5000+ Employees

Kaplan Reviews

Updated Jun 25, 2014
All Employees Current Employees Only

3.1 189 reviews

                             

58% Approve of the CEO

Kaplan Chairman and CEO Andrew S. Rosen

Andrew S. Rosen

(60 ratings)

52% of employees recommend this company to a friend
41 Employee Reviews Back to all reviews
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    Disappointed.

    Instructor (Current Employee)

    ProsAbility to make a difference in the lives of my students.

    ConsExtremely poor management at our campus. No value for employees.

    Advice to Senior ManagementNot sure they would listen -- maybe it's different at other campuses.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Dissappointing

    Anonymous Employee (Former Employee)

    ProsRank & file really care about serving the customer.
    Benefits are good.
    Plenty of career opportunities at Corporate locations (New York, Alpharetta, GA, Florida)

    ConsToo many re-organizations, too many divisions. What goes on within one division/branch may be greatly inconsistent with the activities and culture of another division/branch. Highest levels of management are either clueless about how business is being run further down the ranks, or they don't care, and they don't appear to be focused on what's best for the customer. Local and/or business line market nuances are ignored in favor of the processes already in place. (Forcing a round peg into a square hole.)

    Advice to Senior ManagementHold yourself accountable for employee satisfaction. Most employees really care about serving the customer so listen to what they have to say and you will then serve both the customer and the employee.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Training is insufficient

    NCLEX Instructor (Current Employee)

    Proscan do very part time, seasonal classes around graduation times

    ConsJust finished training and I found it to be not well organized and did not prepare me enough to go teach a class two weeks later.

    Advice to Senior ManagementJust send your applicants to sit in on a class. Preparing everything on your own (at minimum wage) is outrageous and allow for too much variability among teachers and classes.

    No, I would not recommend this company to a friend

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    Upper management were bullies and only cared about the bottom line.

    ESL Instructor/Tutor (Former Employee)
    San Francisco, CA

    ProsPay was good and they provided benefits for part time employees.

    ConsPeople weren't very professional and very cliquish.

    Advice to Senior ManagementListen to your employees and care more about them and your clients.

    No, I would not recommend this company to a friend

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    Okay, but do not make a career out of it.

    Admissions Advisor (Current Employee)
    Fort Lauderdale, FL

    ProsBenefits
    PTO
    People that you work with

    ConsSales atmosphere
    Cold calling
    Pressure to get enrollments and keep them

    Advice to Senior ManagementListen to employees. We are the ones that talk to students on a day to day basis and we need to have a better screening process. There are no blocks right now for students to enroll which decreases the value of a degree.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Lame, but masquerades as a company with values

    Kaplan PT Instrctuor (Current Employee)

    Prosflexible schedule to work only where you want and work as little as you like
    decent pay for a side job (some test companies won't pay for prep) in addition to a 9-5
    easy to leave and get rehired

    Consgetting hired and starting work took 6 months because of restructuring, i got overlooked
    not enough hours for those who want it
    management is incompetent, always seeking a scapegoat
    only focused on money, more than employee and customer experience
    no room for corporate advancement, though I was an internal candidate, they never got back to me

    Advice to Senior Managementlearn to be more organized so you can be efficiently in deliver a good product to students and maintain dedicated teachers
    focusing on better communication would be a start. remote model will not be a feasible to uphold

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    They have lost direction on what is important and that is our customers, our students.

    Instructor (Current Employee)

    ProsOpportunity to make a difference in the lives of my students.

    ConsManagement that is very disconnected from the campus level reality.

    Advice to Senior ManagementStop trying to improve the bottom line by eliminating staff -- you are creating a nightmare of overworked, over stressed staff. You don't walk your talk.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Profit-Driven Company, Contrary to Mission Statement

    Academic Manager (Former Employee)

    ProsThe teachers and staff at every center are incredibly hard-working. They are passionate about their students' success and give tirelessly of themselves. The environment is fun for students and staff alike, and there's a lot of emphasis on the "whole experience" - education, housing, and social life. Some truly amazing educational growth is fostered at Kaplan.

    ConsThe company pushes the local centers to achieve almost unattainable goals with regard to profit and efficiency. The teachers are slapped on the wrist if they spend too much time preparing for classes, when the company doesn't provide complete curricula in many cases. The administrative staff are responsible for much more than 40 hours worth of work each week, but any deviation from target goals brings down a hailstorm of corporate anger. For example: if we run a class larger than 15, we get in trouble because that's greater than our class size maximum, but if we divide a class of 16 into 2 classes of 8, we get punished because we're paying too many teachers. The messaging from upper management to center management is that we should execute constant change in order to watch the bottom line, but this proves disruptive and confusing and can result in student dissatisfaction...which we're later punished for.

    Advice to Senior ManagementPlease come to the centers and watch what we do - don't make us have meetings with you during our regular (incredibly busy workday), just WATCH us. See how hard we work. See how happy our students are. And then let us hire some support so that we can all go home at a reasonable hour.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    The definition of Corporate. More bad than good.

    Academic Manager (Former Employee)

    ProsExcellent work experience and location.

    ConsKaplan mangement really couldn't care less about their staff, teachers AND students

    Advice to Senior ManagementKaplan makes INCREDIBLE profits compared to what you pay the people who actually do the work. Stop saying you listen to Staff, Teachers and Students and start doing it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Good products, Awful Management

    Marketing Manager (Former Employee)
    Los Angeles, CA

    ProsWorked from home, great co-workers, offers a great product despite being a horribly run organization

    ConsManagement is terrible, work life balance is non-existent, employees are dispensable, pay is awful

    Advice to Senior ManagementInstead of holding a multitude of pointless "Town hall" meetings, management should start actually addressing the needs of employees. Staff is underpaid, benefits are underwhelming, and constant reorganization efforts only create instability and anxiety.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Kaplan reviews and ratings — including employee satisfaction and approval rating for Kaplan CEO Andrew S. Rosen. All 41 reviews posted anonymously by Kaplan employees.