Kaplan Reviews

Updated October 22, 2014
Updated October 22, 2014
201 Reviews
2.9
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaplan Chairman and CEO Andrew S. Rosen
Andrew S. Rosen
65 Ratings

Review Highlights

Pros
  • Lastly, being able to work from home is a big plus (in 9 reviews)

  • can do very part time, seasonal classes around graduation times (in 14 reviews)


Cons
  • This position is only on call, part-time, wish they had more shifts or even a full time position open for role (in 10 reviews)

  • full-time salaries are pretty weak (my own and my direct reports) (in 8 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Money-driven corporate company with long overtime hours and no work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer in New York, NY
    Former Employee - Designer in New York, NY

    I worked at Kaplan full-time (less than an year)

    Pros

    Good money, great health benefits

    Cons

    No work-life balance, very late hours

    Advice to ManagementAdvice

    Train your executive managers to have social and people skills or have a middle man, HR does not defend its employees from executives

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Kaplan full-time (more than 3 years)

    Pros

    Ability to make a difference in the lives of my students.

    Cons

    Extremely poor management at our campus. No value for employees.

    Advice to ManagementAdvice

    Not sure they would listen -- maybe it's different at other campuses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Dissappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan full-time (more than 5 years)

    Pros

    Rank & file really care about serving the customer.
    Benefits are good.
    Plenty of career opportunities at Corporate locations (New York, Alpharetta, GA, Florida)

    Cons

    Too many re-organizations, too many divisions. What goes on within one division/branch may be greatly inconsistent with the activities and culture of another division/branch. Highest levels of management are either clueless about how business is being run further down the ranks, or they don't care, and they don't appear to be focused on what's best for the customer. Local and/or business line market nuances are ignored in favor of the processes already in place. (Forcing a round peg into a square hole.)

    Advice to ManagementAdvice

    Hold yourself accountable for employee satisfaction. Most employees really care about serving the customer so listen to what they have to say and you will then serve both the customer and the employee.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Training is insufficient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NCLEX Instructor
    Current Employee - NCLEX Instructor

    I have been working at Kaplan part-time (less than an year)

    Pros

    can do very part time, seasonal classes around graduation times

    Cons

    Just finished training and I found it to be not well organized and did not prepare me enough to go teach a class two weeks later.

    Advice to ManagementAdvice

    Just send your applicants to sit in on a class. Preparing everything on your own (at minimum wage) is outrageous and allow for too much variability among teachers and classes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Upper management were bullies and only cared about the bottom line.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ESL Instructor/Tutor in San Francisco, CA
    Former Employee - ESL Instructor/Tutor in San Francisco, CA

    I worked at Kaplan part-time (less than an year)

    Pros

    Pay was good and they provided benefits for part time employees.

    Cons

    People weren't very professional and very cliquish.

    Advice to ManagementAdvice

    Listen to your employees and care more about them and your clients.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Okay, but do not make a career out of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor in Fort Lauderdale, FL
    Current Employee - Admissions Advisor in Fort Lauderdale, FL

    I have been working at Kaplan full-time (more than an year)

    Pros

    Benefits
    PTO
    People that you work with

    Cons

    Sales atmosphere
    Cold calling
    Pressure to get enrollments and keep them

    Advice to ManagementAdvice

    Listen to employees. We are the ones that talk to students on a day to day basis and we need to have a better screening process. There are no blocks right now for students to enroll which decreases the value of a degree.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Lame, but masquerades as a company with values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kaplan PT Instrctuor
    Current Employee - Kaplan PT Instrctuor

    I have been working at Kaplan part-time (more than an year)

    Pros

    flexible schedule to work only where you want and work as little as you like
    decent pay for a side job (some test companies won't pay for prep) in addition to a 9-5
    easy to leave and get rehired

    Cons

    getting hired and starting work took 6 months because of restructuring, i got overlooked
    not enough hours for those who want it
    management is incompetent, always seeking a scapegoat
    only focused on money, more than employee and customer experience
    no room for corporate advancement, though I was an internal candidate, they never got back to me

    Advice to ManagementAdvice

    learn to be more organized so you can be efficiently in deliver a good product to students and maintain dedicated teachers
    focusing on better communication would be a start. remote model will not be a feasible to uphold

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    They have lost direction on what is important and that is our customers, our students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Kaplan full-time (more than an year)

    Pros

    Opportunity to make a difference in the lives of my students.

    Cons

    Management that is very disconnected from the campus level reality.

    Advice to ManagementAdvice

    Stop trying to improve the bottom line by eliminating staff -- you are creating a nightmare of overworked, over stressed staff. You don't walk your talk.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Profit-Driven Company, Contrary to Mission Statement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Manager
    Former Employee - Academic Manager

    I worked at Kaplan full-time (more than 5 years)

    Pros

    The teachers and staff at every center are incredibly hard-working. They are passionate about their students' success and give tirelessly of themselves. The environment is fun for students and staff alike, and there's a lot of emphasis on the "whole experience" - education, housing, and social life. Some truly amazing educational growth is fostered at Kaplan.

    Cons

    The company pushes the local centers to achieve almost unattainable goals with regard to profit and efficiency. The teachers are slapped on the wrist if they spend too much time preparing for classes, when the company doesn't provide complete curricula in many cases. The administrative staff are responsible for much more than 40 hours worth of work each week, but any deviation from target goals brings down a hailstorm of corporate anger. For example: if we run a class larger than 15, we get in trouble because that's greater than our class size maximum, but if we divide a class of 16 into 2 classes of 8, we get punished because we're paying too many teachers. The messaging from upper management to center management is that we should execute constant change in order to watch the bottom line, but this proves disruptive and confusing and can result in student dissatisfaction...which we're later punished for.

    Advice to ManagementAdvice

    Please come to the centers and watch what we do - don't make us have meetings with you during our regular (incredibly busy workday), just WATCH us. See how hard we work. See how happy our students are. And then let us hire some support so that we can all go home at a reasonable hour.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    The definition of Corporate. More bad than good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Manager
    Former Employee - Academic Manager

    I worked at Kaplan full-time (more than an year)

    Pros

    Excellent work experience and location.

    Cons

    Kaplan mangement really couldn't care less about their staff, teachers AND students

    Advice to ManagementAdvice

    Kaplan makes INCREDIBLE profits compared to what you pay the people who actually do the work. Stop saying you listen to Staff, Teachers and Students and start doing it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Kaplan? Share Your Experiences

Kaplan

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.