Kaplan Reviews

Updated July 18, 2015
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Tom Leppert
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Pros
  • Flexible hours, work from home, decent time off, the work can be pretty interesting (in 9 reviews)

  • can do very part time, seasonal classes around graduation times (in 14 reviews)

Cons
  • This position is only on call, part-time, wish they had more shifts or even a full time position open for role (in 10 reviews)

  • No work-life balance, very late hours (in 5 reviews)

More Pros and Cons

52 Employee Reviews

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  1. False Sincerity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Senior Manager in New York, NY
    Former Employee - IT Senior Manager in New York, NY

    I worked at Kaplan

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    High octane work environment where one is given lots of runway to make decisions and work with autonomy.

    Cons

    Hard to fit in if you don't work in corporate office. Co got very big and has lost some of its nimbleness. Andy Rosen is not a motivator; Grayer was worse; Polstein rocks.

    Advice to Management

    Promote John Polstein to Chairman and CEO. Discover better ways to reward center and university personnel because they make it happen for the company. There is already a maniacal focus on profits.


  2. Scattered, lacks integration

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Kaplan full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible work schedule, great work-life balance Work from home Some travel but not too much Genuine desire by upper management to improve quality of products offered

    Cons

    Mismatch between my personal philosophy and company mission HR feels non-existent, lack of clear guidance for how to get help Benefits are awful - health insurance is limited and expensive, exceptionally low 401K matching (PTO is standard) IT support is terrible and again almost non-existent, have to troubleshoot everything on my own with no guidance Feels like a fragmented organization with multiple business units doing their "own thing" Beware of working with individuals who are micro-managers because they don't know what they are doing

    Advice to Management

    Hire some experienced educators in the field to oversee curriculum and content development, MBAs and business-minded people are necessary but so are folks who understand how education works.


  3. It was pretty terrible. Management had no clue and director of FA played favorites

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan

    Pros

    Good hours 7 to 330

    Cons

    No advancement opp pathetic pay


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Questionable value proposition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Bar Course Sales Representative in Saint Louis, MO
    Former Contractor - Bar Course Sales Representative in Saint Louis, MO

    I worked at Kaplan as a contractor (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The best thing I can say is that the quota you have to hit in terms of sales to earn a free bar course is low. 5 sales, assuming you sell normally. But there are often specials going on, and these can earn you extra credits. So if you handle it right, you can earn a free bar course with just a couple of sales. Also, getting hired on is very easy...it took a grand total of one simple form and completing an hour-long webinar.

    Cons

    Since course prices vary heavily from state to state, there is an asymmetry in terms of the compensation value they provide. Moreover, they need to commit in writing to the "second free prep course" they dangled in from of some of us who were hitting twice our sales target, but who have since been unable to claim it as promised. The cash pay-out for credits above the quota should be pro-rata rather than per 10 credits earned. And they should require more training of reps, since half the other people I saw selling test prep courses has little knowledge of the product, and zero knowledge of how it compared to the competition. My biggest gripe was their "Star Reps" stunt, where they offered leading producers the chance to interview for a job. After going through two rounds of interviews and waiting to hear back for the third, they told me they had decided to phase out the position. Meanwhile, they had been advertising this interview opportunity for months to help motivate performance. Since Kaplan is a multi-billion dollar company, and one expanding in several areas, it seems hard to believe that they couldn't have redirected candidate to other positions.

    Advice to Management

    A bit more quality control both in terms of training and management would go a long way.


  6. Helpful (2)

    no problem with for-profit education, just bad business

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits, good work-life balance, fun atmosphere, great people

    Cons

    poor pay (but this is pretty usual for education), not many opportunities for promotion, innovation stifled by red tape

    Advice to Management

    focus more on increasing revenue than cutting expenses, this comes from a quality product. In an effort to raise profitability by decreasing expenses you're losing you valuable staff and reducing the usefulness of your product. Great people who honestly care about their students ; but the business practices don't reflect this.


  7. Not Worth It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admission Advisor in San Jose, CA
    Current Employee - Admission Advisor in San Jose, CA

    I have been working at Kaplan

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    your colleagues are really sweet and there is good comarderie

    Cons

    Everything is profit driven, you will be let go if you do not meet your numbers/ quota

    Advice to Management

    care about students and people


  8. Kaplan is not the place for a long term career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Kaplan has a great mission - to provide educational opportunities to help adult learners change their lives for the better. The academics are sound and the instructors truly care about their students.

    Cons

    Kaplan is not nimble enough to keep up with its competitors and is falling behind in the online education industry. Senior management does not seem to be able to find a focus and direction that it can clearly communicate to employees, which leads to confusion and frustration among rank and file. Layoffs happen frequently which add more work to remaining employees, who eventually leave. Not a place to build a long term career.


  9. Money-driven corporate company with long overtime hours and no work-life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in New York, NY
    Former Employee - Designer in New York, NY

    I worked at Kaplan full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good money, great health benefits

    Cons

    No work-life balance, very late hours

    Advice to Management

    Train your executive managers to have social and people skills or have a middle man, HR does not defend its employees from executives


  10. Disappointed.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Kaplan full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ability to make a difference in the lives of my students.

    Cons

    Extremely poor management at our campus. No value for employees.

    Advice to Management

    Not sure they would listen -- maybe it's different at other campuses.


  11. Dissappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Rank & file really care about serving the customer. Benefits are good. Plenty of career opportunities at Corporate locations (New York, Alpharetta, GA, Florida)

    Cons

    Too many re-organizations, too many divisions. What goes on within one division/branch may be greatly inconsistent with the activities and culture of another division/branch. Highest levels of management are either clueless about how business is being run further down the ranks, or they don't care, and they don't appear to be focused on what's best for the customer. Local and/or business line market nuances are ignored in favor of the processes already in place. (Forcing a round peg into a square hole.)

    Advice to Management

    Hold yourself accountable for employee satisfaction. Most employees really care about serving the customer so listen to what they have to say and you will then serve both the customer and the employee.



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