Kaplan University

  www.kaplan.edu
  www.kaplan.edu

Kaplan University Reviews

Updated October 21, 2014
Updated October 21, 2014
178 Reviews
2.9
178 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaplan University CEO Gregory Marino
Gregory Marino
64 Ratings

Review Highlights

Pros
  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)

  • Great training to keep skill set sharp, good benefits and great co-workers (in 12 reviews)


Cons
  • Overall atmosphere was high pressure sales to clients and representatives (in 5 reviews)

  • For some roles the work/life balance was weighing more on the work and less on the life (in 4 reviews)

More Highlights

77 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University full-time

    Pros

    Ideas are welcomed and many times implemented. The staff is easy to get along with and we truly keep the students' best interest in mind at all times.

    Cons

    Growth is expected of staff but that is a positive thing. Not only for ourselves but for those we serve here as well. Their education is vital as is our continuing ed.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Kaplan is Great...It's this particular dept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support and Solutions Representative in Fort Lauderdale, FL
    Current Employee - Support and Solutions Representative in Fort Lauderdale, FL

    I have been working at Kaplan University full-time (more than 3 years)

    Pros

    You have a job and free education.

    Cons

    There are no schedules changes. They hired someone off the streets and gave them the schedules we asked for. You will take 70+ calls per day. You cannot take breaks if someone else is on break. You cannot have lunch with a coworker. You will be doing the menial tasks of other departments. You will not be doing anything technical. The job is now customer service. They have implemented to new scale, which means no more raises. You will be taking calls, chats, and emails simultaneously. You will required to complete tasks that take approx. 2 min. in 30 secs time meaning another call will be coming through. They have combined us with Registars which means you are getting yelled at daily for something you have no control over and cannot fix.

    Advice to ManagementAdvice

    Our dept. has become the bottom-feeders of the company. We take on the menial tasks of every dept. because of the head of our department. Please allow Kaplan to be an institution. Technical Support, technical, Registrar, Registrar, Financial Aid, Financial. Student appreciate speaking with and dealing with whom they called for.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Definitely a sales job with a constant pressure to meet expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor in Plantation, FL
    Current Employee - Admissions Advisor in Plantation, FL

    I have been working at Kaplan University full-time (more than 5 years)

    Pros

    A nice working environment....cool people and overall relaxed setting. Good experience for someone out of college but not a long term career unless you move to a different position.

    Cons

    A true hustle and bustle environment and job security isn't the best. Everything is great while you're meeting the expectations.

    Recommends
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  5.  

    Employee Engagement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University

    Pros

    There is a true focus in employee engagement and job flexibility.

    Cons

    Work/life balance can be a challenge.

  6.  

    admissions advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University full-time

    Pros

    Started off with a great salary

    Cons

    Longer shifts that what I expected.

    Recommends
    No opinion of CEO
  7.  

    Good job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University

    Pros

    Hourly rate is OK. Good benefits, comprehensive training. Rewarding job

    Cons

    No commission, high stress.

    Advice to ManagementAdvice

    None

  8.  

    Great place to work and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Admissions in Plantation, FL
    Current Employee - Director of Admissions in Plantation, FL

    I have been working at Kaplan University full-time (more than 5 years)

    Pros

    willing to help you grow and expand

    Cons

    at the moment changes can be disrupptive

    Advice to ManagementAdvice

    plan from the bottom up

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    One of the Best...Somewhat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty in Davenport, IA
    Current Employee - Adjunct Faculty in Davenport, IA

    I have been working at Kaplan University as a contractor (more than 5 years)

    Pros

    Curriculum and training is outstanding.

    Cons

    Class offerings have come to a standstill for me, and was told it will not change anytime soon.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Kaplan Career Move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Career Services in Omaha, NE
    Current Employee - Director of Career Services in Omaha, NE

    I have been working at Kaplan University full-time (more than 5 years)

    Pros

    Flexibility, Continued Professional Development, and Excellent Employee Benefits

    Cons

    Lack of Diversity in Leadership

    Advice to ManagementAdvice

    Diversity Training is in need

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Admission Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor in Plantation, FL
    Current Employee - Admissions Advisor in Plantation, FL

    I have been working at Kaplan University full-time (more than an year)

    Pros

    Great work environment. Team was always willing to help. Management is very hands on with employees.

    Cons

    no incentives. They make you work overtime . The training is very cult like and they try to brainwash you.

    Advice to ManagementAdvice

    listen to employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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