Kaplan University Reviews

Updated June 15, 2015
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Kaplan University CEO Gregory Marino
Gregory Marino
19 Ratings

Pros
  • Good benefits, comprehensive training (in 13 reviews)

  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)

Cons
  • Work/life balance can be a challenge (in 4 reviews)

  • This is a high pressure sales job (in 6 reviews)

More Pros and Cons

52 Employee Reviews

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  1. I would give zero stars if that were possible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Professor in West Palm Beach, FL
    Former Employee - Assistant Professor in West Palm Beach, FL

    I worked at Kaplan University

    Doesn't Recommend
    Doesn't Recommend

    Pros

    None, zero, nada, zilch. I hated this place!

    Cons

    Students were nice people (most of them) but ill-prepared for college. I wanted to tell the few that were ready for college to leave and go to a REAL college/university. Instructors' expertise not respected. It's all a numbers game for them--keeping students is a priority.

    Advice to Management

    Shut it down and find work that you can be proud of!


  2. Horrible place to wok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dean of Curriculum in Chicago, IL
    Former Employee - Dean of Curriculum in Chicago, IL

    I worked at Kaplan University full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It used to be a good place to work. The university grew too fast during the first five years. While there is a lot of growth, there is no job stability.

    Cons

    Very bad leadership. Focused on profit since Andy Rosen got promoted out of the university. It became only focused on profits.

    Advice to Management

    Listen to your faculty.


  3. Helpful (3)

    Professors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professor in Washougal, WA
    Former Employee - Professor in Washougal, WA

    I worked at Kaplan University (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy work, low expectations, some decent colleagues.

    Cons

    Evil, vindictive management with multiple agendas, none of which benefit students or teachers. Taking veteran's benefits while delivering one of the lowest quality educational experiences.

    Advice to Management

    Hire actual academics and have some minimal standards for integrity. Grow a pair and make tough decisions.


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  5. Former Employee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University full-time

    Pros

    It was fun working there

    Cons

    Did not pay market rate

    Advice to Management

    Change the way you recruit you sale force


  6. Helpful (1)

    Online Part Time Adjunct Instructors Got Screwed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Part Time Adjunct Instructor
    Former Employee - Online Part Time Adjunct Instructor

    I worked at Kaplan University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I would enter five words for pros if they existed. HAHA!

    Cons

    Kaplan University has no respect for online part time adjuncts. Kaplan never had full time adjuncts, only part time. But they got nervous about adjuncts organizing a union, so many senior part time adjunct faculty members stopped getting classes. First they told us that we are lucky to get one class, yet the full time adjuncts are now getting 5 classes, and the adjuncts that have been online instructors for years are getting no classes. I have been teaching at Kaplan for 7 years, and they just stopped giving me classes, with no reason. The Gen Ed Program treats instructors awful, especially the science department, no seniority, no benefits, no sick days, no insurance, no choice of class time, no raises, no holiday pay, just pay cuts. Oh yeah, you know that $200 pay cut per class that you said was no big deal, well it is a big deal, when we only get $180 a week to teach a class. What a pathetic excuse for a university. They have a meeting and tell us they are going to hire a few full time instructors, and they dangle this out there and tell us to apply. Of course there are only a few openings, and they didn’t hire by using seniority. No one was told who got the jobs. So Kaplan, you hire a few full time adjuncts, give them benefits, and screw the rest of your long term part time adjunct faculty over by stealing our classes. You don’t care that people rely on this income, and you just pull the rug right out from under them. This income pays mortgages, food for families, rent, car payments. For lack of better words, Kaplan, you SUCK! I hope Karma gets you all.


  7. Helpful (2)

    Awful... just awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Advisor in Chicago, IL
    Former Employee - Education Advisor in Chicago, IL

    I worked at Kaplan University

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great co-workers, benefits are ok.

    Cons

    Leadership is terrible at all levels: no management skills, treat people like commodities; some are uneducated and many promoted past their edge of competence, which they try to cover up by micromanaging. Kaplan's moral compass broke many years ago. Professional development opportunities are slim to none; morale is non-existent. Most people stay because they have become complacent. Employees are expected to be like little worker bees- pound out the phone calls and make sure to hit their daily metrics.

    Advice to Management

    - Encourage departments to work together.
    - Take a look at recruiting and admissions practices- most of the students require a robust developmental education program to even begin to start taking basic college level courses.
    - Work on your reputation... not by fancy advertisements, but by treating your employees well and offering opportunities to grow professionally.


  8. Chaotic at best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Kaplan University

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The on-site cafeteria was the best part

    Cons

    Constant turnover, lackluster management, no visibility


  9. Financial aid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaplan University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good hours ok benefits nice Co workers

    Cons

    No growth. Terrible managers and director. Pay raise non existent. Very political


  10. Records Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Records Auditor in Chicago, IL
    Current Employee - Records Auditor in Chicago, IL

    I have been working at Kaplan University full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Health and dental insurance, paid days off.

    Cons

    Big divide between the upper management of the company and everyone else. High turnover rate in most large departments due to noncompetitive wages and lack of job satisfaction. There is little emphasis on employee retention, company would rather continually use its resources to train and hire more people rather than paying its employees a fair salary that will retain and make employees happy.

    Low value product leaves little to be desired from an employee satisfaction standpoint.

    Computers used by many of the departments are over 5-6 years old and barely run, which is troubling for a company where the internet and information technology is vital to its operation. Small percentage of employees have new PC/MAC computers whereas everyone is left working with last decades technology; as previously mentioned you're either one of the employees that is given the tools to succeed or you're like most and given the bare minimum.

    Promotion and advancement practices within the company leave little to be desired. If you are promoted to another position regardless of what it is, you will earn a 10% raise, up to 15% if you beg for it. With most positions in the 35-40k range, this is not a large increase. Prior experience, skills and credentials play no factor in your salary, only what your previous position is.

    There is also a lack of accountability in many departments, poor job performance is tolerated and almost encouraged as their are no consequences for poor performance. It often times takes years for employees to be terminated, which can be attributed to the lack of an HR presence within the company.

    Poor communication exists among many departments within the company which results in confusion and errors that are ultimately passed on to the students. It's not uncommon for students to be taking classes that they don't need to, but as previously mentioned there is not a ton of accountability.

    Front line management does not have very many tools to combat issues. Upper management is largely absent.


  11. Terrible experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Recruiter in Phoenix, AZ
    Former Employee - Student Recruiter in Phoenix, AZ

    I worked at Kaplan University full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    People believe they are actually changing lives. Many of the reps are wanting to help others improve their status through education.

    Cons

    They are signing people up for a lifetime of student loans that they will not be able to afford. ADOA wanted us to sign anyone up that was willing to sign on the dotted line. It was as though the minimum criteria was to simply have a pulse.

    Advice to Management

    None.



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