Kaplan University

  www.kaplan.edu
  www.kaplan.edu

Kaplan University Reviews

Updated September 24, 2014
Updated September 24, 2014
179 Reviews
3.0
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kaplan University CEO Gregory Marino
Gregory Marino
64 Ratings

Review Highlights

Pros
  • Great training to keep skill set sharp, good benefits and great co-workers (in 13 reviews)

  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)


Cons
  • Overall atmosphere was high pressure sales to clients and representatives (in 5 reviews)

  • For some roles the work/life balance was weighing more on the work and less on the life (in 4 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Terrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Student Recruiter in Phoenix, AZ
    Former Employee - Student Recruiter in Phoenix, AZ

    I worked at Kaplan University full-time (less than an year)

    Pros

    People believe they are actually changing lives. Many of the reps are wanting to help others improve their status through education.

    Cons

    They are signing people up for a lifetime of student loans that they will not be able to afford. ADOA wanted us to sign anyone up that was willing to sign on the dotted line. It was as though the minimum criteria was to simply have a pulse.

    Advice to ManagementAdvice

    None.

    Doesn't Recommend
  2.  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Instructor in Des Moines, IA
    Former Employee - Adjunct Instructor in Des Moines, IA

    I worked at Kaplan University part-time (less than an year)

    Pros

    It was an alright job for part-time, the students were fun (some more than others)

    Cons

    Poor training, I did not get access to the grading system until mid-term. I was forced to use tests from another instructor and I did not receive them until moments before the test was to start.

    Advice to ManagementAdvice

    understand that your adjunct instructors have other jobs and don't waste their time with unnecessary disorganization.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Avoid working for Kaplan University at all costs!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Military Admissions Advisor in Orlando, FL
    Former Employee - Military Admissions Advisor in Orlando, FL

    I worked at Kaplan University full-time (more than 3 years)

    Pros

    The people that you work with on your team, the people on your level, not the high and mighty managers.

    Cons

    The management, from Associate Directors all the way up the chain, it seems that the management team has zero idea of how to treat their employees with respect. They focus only on numbers and treat people like expendable trash. The strange thing is that the high paid managers are not held accountable for sales numbers, only the advisors are, and are given three strikes and then they are out, literally.

    Advice to ManagementAdvice

    Biggest piece of advice is to learn how to manage properly, perhaps attend a real management training class where you can learn how to be a proper manager, and actually earn all of the money that Kaplan pays you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Kaplan University, you do not want to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Aid Specialist in Fort Lauderdale, FL
    Former Employee - Financial Aid Specialist in Fort Lauderdale, FL

    I worked at Kaplan University full-time (more than 3 years)

    Pros

    You get a paycheck and that's about it. Some of your co-workers are nice. Convenient location in Cypress Creek but parking is horrendous.

    Cons

    Benefits are just okay. Leadership is awful, they want you to basically be a robot without any feelings or emotions, blindly lead the students into thinking this a great opportunity, when it is not. No real room for advancement, extremely high turnover except for mid management, which is mostly the problem.

    Advice to ManagementAdvice

    Your mid level management needs to be open to employee ideas and to have more flexibility in dealing with work issues and the over all work enviorment

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Backwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University full-time (more than 3 years)

    Pros

    The company provides excellent health benefits. They also provide free education to employees. Also, several certification classes are offered for free. The company contributes to 401k and provides free life insurance.

    Cons

    Management is corrupt,greedy, and self-serving creating an environment that is not conducive helping the students and most certainly not conducive to a healthy work environment. It is quite apparent that this company has a use, abuse, and move on to the next policy which you can see through the treatment of employees as well as students.

    Advice to ManagementAdvice

    Listen to good employees as opposed to those who play the political game.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Kaplan is why teachers quit teaching

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Professor in Greenbelt, MD
    Former Employee - Adjunct Professor in Greenbelt, MD

    I worked at Kaplan University part-time (less than an year)

    Pros

    I would like to say Kaplan provides students the ability to learn a profession and skills to advance in the real world... For a select few, it does.
    There are teachers there who genuinely care for their work and their students.

    Cons

    The school didnt provide the materials needed for class.
    The school admitted students who could not afford to attend.
    The school admitted students who were uneducated - they could barely do basic math, read or write.
    The school admitted students who did not want to be there - I had students that were ordered to attend by a court.
    The school hired teachers who were not qualified to teach the subjects they were teaching.
    The school required teachers to do hours of unpaid work per day.
    The list goes on and on...

    Advice to ManagementAdvice

    Listen to your staff!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Micromanage you all the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor
    Former Employee - Admissions Advisor

    I worked at Kaplan University full-time (more than an year)

    Pros

    Have potential to make good income

    Cons

    They watch your every move and they are a sales job

    Advice to ManagementAdvice

    Get off your made up high horses

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Coordinator in Fort Lauderdale, FL
    Current Employee - Student Coordinator in Fort Lauderdale, FL

    I have been working at Kaplan University full-time (more than an year)

    Pros

    There are no pros for working at this establishment.

    Cons

    Environment, Training, atmosphere and management.

    Advice to ManagementAdvice

    Be more involved.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Horrible culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Fort Lauderdale, FL
    Former Employee - Director in Fort Lauderdale, FL

    I worked at Kaplan University full-time (more than 5 years)

    Pros

    Having worked at Kaplan makes me appreciate how much better other companies are to work for. The experience made my skin so thick, I can take anything.

    Cons

    Overall, most of the employees are negative, miserable, unpleasant, and unapproachable. The handful of employees who don't fit into this category only stay there because they feel trapped, since management continually reminds people that they should "be grateful that they have a job". The overall culture is one where everyone is out for themselves and it's a big CYA environment. It is common practice to be in a meeting where people are openly criticized in front of everyone.

    There are a core group of employees who have been with Kaplan for many years and have formed their own group that has the same feel as a high school clique. They treat everyone else like an outsider, they only support the agenda of those inside of their clique, and the company forgives them for their lack of maturity and professionalism because of their institutional knowledge.

    There are huge gaps between the intent of the company that is articulated by the CEO and what actually happens in the day-to-day operations. High performers who are unethical are continually rewarded by upper management who turns a blind eye to their practices.

    The executive leadership believes that being an employee-focused employer means to deploy programs such as allowing employees to wear jeans everyday, when they miss the mark on truly appreciating the contributions of each individual.

    It is a common practice to promise a promotion to someone, only to continually pile on more and more work to be used as a carrot to get the promotion. And even when the employee meets the performance criteria set forth, the carrot is continually moved and excuses are given as to why the promotion doesn't occur.

    The HR department is not an employee advocate and will retaliate against employees who speak up about their leaders using fear and intimidation practices. Workplace bullies are rampant and protected.

    Advice to ManagementAdvice

    It's probably time to clean house and remove the leaders who have created such a poor culture. Unfortunately, it starts from the very top, so I don't see any light at the end of the tunnel. My advice to employees: leave. There are so many better places to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Awful management and zero appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Kaplan University as a contractor (less than an year)

    Pros

    Easy work, ability to work remotely

    Cons

    Poor communication, mishandled leadership, unqualified supervisors, no accountability, unrealistic expectations

    Advice to ManagementAdvice

    Solicit advice from people who actually know what they're talking about - don't stick managers in supervisory roles for positions they don't understand.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Kaplan University? Share Your Experiences

Kaplan University

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.