Kaplan University Reviews

Updated August 14, 2015
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Kaplan University CEO Gregory Marino
Gregory Marino
23 Ratings

Pros
  • Good benefits, comprehensive training (in 13 reviews)

  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)

Cons
  • Work/life balance can be a challenge (in 4 reviews)

  • This is a high pressure sales job (in 6 reviews)

More Pros and Cons

62 Employee Reviews

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  1. Corporate can't help but step on your toes, they cut jobs left and right and pretend to value their employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Local campus employees are great and supportive, decent benefits, great holidays. Tuition is free with the right GPA which pays off big.

    Cons

    Poor job security, you never know when your job will get cut. The pay isn't outstanding. The company favors it's online division more then it's other entities.

    Advice to Management

    The attempts to value employees are cute, but we'd rather see things we care about like flexibility, money and job security.


  2. Helpful (1)

    Personal rating on this organization

    Current Employee - Project Manager in Coral Springs, FL
    Current Employee - Project Manager in Coral Springs, FL

    I have been working at Kaplan University (More than a year)

    Pros

    Prior management willing to stand up for what is fair and just. Counter parts and team building

    Cons

    The organization being under investigation. Metric not being realistic for goal setting. Change metric and goals in the interim just before performance review. Constant turn around in the organization


  3. ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Advisor in Fort Lauderdale, FL
    Former Employee - Academic Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    Benefits were good... that is really all the pros

    Cons

    Everything else... not an environment conducive to a good work/life balance

    Advice to Management

    I don't personally think they care... I tried when I was there but no one would listen... so no need to


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  5. Helpful (1)

    If you want to go back to school, this would be a great opportunity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Academic Advisor in Fort Lauderdale, FL
    Current Employee - Academic Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Education benefit after 30 days, family oriented. Helping students achieve their educational goals and aspirations. Very accommodating to military students, active duty and veterans. Fostered an environment of learning.

    Cons

    Overworked, Call Center environment, because it is an online school.

    Advice to Management

    Listen more to employees ideas. Allow my room for growth and development for employees.


  6. Helpful (2)

    Student Accounts Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Accounts Representative in Plantation, FL
    Former Employee - Student Accounts Representative in Plantation, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kaplan University full-time (More than 5 years)

    Pros

    The pros are.. the pay and benefits.

    Cons

    Management ..What management?? Managers don't know how to manage or respect their employees. Management and Human Resources work together to encourage bad behavior. Managers do not receive training on how to deal with human beings and how not to show favoritism. Bad review don't phase them either they only blame the employees. Favoritism is rampant. Management show who they like and dislike on the floor all day everyday. I have never experienced anything like this where its all about who you know with all management across the board. There is a lot of talented and educated people they do not recognize or like because they obviously feel threatened by anyone who can read or write. No chance of moving up the corporate ladder in this place ever unless you are bff's with someone at the top.

    Advice to Management

    Stop being ignorant, respect yourself and your employees. Take a course or two on employee relations and stop trying to hit on everything that moves. Listen, listen, and listen. Remember that saying about karma?


  7. _

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Coordinator in Chicago, IL
    Current Employee - Production Coordinator in Chicago, IL

    I have been working at Kaplan University full-time (More than 3 years)

    Pros

    Flexible schedule High salaries given work demands

    Cons

    Lack of growth and advancement opportunities.


  8. Helpful (2)

    Mediocre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Fort Lauderdale, FL
    Current Employee - Director in Fort Lauderdale, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Kaplan University (More than 3 years)

    Pros

    Good benefits, including free education Good people - it depends where you land

    Cons

    Culture of paranoia, delusion, dense politics and double standards. They hire very smart people and not listen to them, eventually they leave, its a revolving door, its the opposite of the Apple culture. They hire VP, Senior VPs and the like in hope that they will solve the problems, they dont, they dont even make decisions, in the meantime, they need real people to solve problems.

    Advice to Management

    Spend some time with your middle management so you understand the real problems and effects of the decisions you make. Hire smart people and LISTEN to them.


  9. Helpful (3)

    Admissions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Admissions Advisor
    Current Employee - Senior Admissions Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kaplan University full-time

    Pros

    Meeting great people. Helping others succeed. Free education even if you already have degrees from somewhere else.

    Cons

    The new regime came to town and managed to make it the most toxic environment I've worked in over 25 years. People afraid to take time off in fear of losing their jobs. The more you make in salary the more you pay for benefits to off set for lower earners.

    Advice to Management

    Get a new regime, get into the game of valuing the loyal employees you have. And stop thinking everyone can work and support a family on 30-40k year. Employees are what makes a company sink like the Titanic or swim to success. The rate at the toxic level will have such major impact in the coming year, you may want to reconsider how the employees feel at the university, not all of the other locations where they've given good reviews. What were your bonuses last year?


  10. Faculty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Kaplan University full-time

    Pros

    Teaching in hybrid program. Personal contact with students in lab. Online courses allow freedom for students and faculty in regards to participation in discussions and completion of required work.

    Cons

    Workload is too high and management is not approachable. There are too many assignments to grade and faculty are required to return all assignments within a 5 to 7 day period of time.

    Advice to Management

    Listen to staff when they say the workload is too much.


  11. Started out as a flexible, employee-supportive organization and turned into a corporate shell masquerading as a school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Los Angeles, CA
    Former Employee - Administrative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kaplan University full-time (More than 5 years)

    Pros

    Stable employment (if you hold to their ideas of 'service' to your customers, er, students -- and don't make waves in trying to point out the differences in management of a business versus success of a school).

    Cons

    Limited (read: almost no) advancement opportunities, no incentive for employees to remain loyal to the company, hypocritical management, being a cog in a giant machine that only functions to take money from its educustomers.

    Advice to Management

    Sit in an actual administrative office for a week answering and addressing student, faculty, and staff questions and concerns before making executive decisions solely based on finances. Be willing to put money into a company both in technological improvements and rewarding employee loyalty and hard work instead of holding projected budget numbers as sacred and simply trying to increase profit margins and executive year-end bonuses.



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