Kaplan University
2.5 of 5 152 reviews
kaplan.edu Davenport, IA 150 to 499 Employees

Kaplan University Reviews

Updated Apr 10, 2014

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2.5 152 reviews

                             

28% Approve of the CEO

Kaplan University CEO Gregory Marino

Gregory Marino

(50 ratings)

28% of employees recommend this company to a friend
43 Employee Reviews Back to all reviews
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Good pay, managed like a bakery on Calle 8!

Director (Current Employee)
Fort Lauderdale, FL

I have been working at Kaplan University full-time for more than 5 years

ProsGood pay. Good benefits. Young atmosphere, fast-paced.

ConsCrippled leadership, lack of transparency, great at burning students/customers and employee out. Lack of interest in employee development, satisfaction, recognition. They don't walk the talk when it comes to hiring/retaining talent.

Advice to Senior ManagementBetter and more experienced leaders.

No, I would not recommend this company to a friend

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Not a lot of communication from management

Anonymous Employee (Current Employee)

I have been working at Kaplan University full-time for more than 10 years

ProsThe clients of this organization are wonderful people. Being able to help and assist them is an incredible experience that i would not trade for anything.

ConsThere is no real communication from upper management. There is not a lot of appreciation or even notice given to whether performance is good or bad. As an employee here, one feels very unappreciated. Not an asset, a liability in the eyes of upper management. In more than a decade of employment, I have never seen a single dime of increase in compensation.

Advice to Senior ManagementCommunicate more with your people. Let them know how they are doing. Show your appreciation, even if it is minimal it is something.

No, I would not recommend this company to a friend

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extremely disappointed in the school

Anonymous Employee (Current Employee)

I have been working at Kaplan University full-time for more than a year

ProsThe classes are productive, manageable, and the library is helpful. Most Professors are very helpful.

ConsThe financial department needs to get organized and stop blaming students for documents they had no idea they needed to turn in. The education adviser department needs to get more organized to and stop losing files that have been turned in.

Advice to Senior ManagementGet organized so people would stop going to other schools

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Another Call Center Masquerading as a University

Admissions Advisor (Former Employee)
Fort Lauderdale, FL

I worked at Kaplan University full-time for less than a year

ProsTraining is very top notch and informative I felt very prepared for my role as an Admissions Advisor. The pay is good and you receive benefits and PTO from the first day, which you don't see very often from most companies. Finally, there is a cafeteria on site so you don't need to go out for lunch (1hr)

ConsWell after training and all the dog and pony shows...you come out into production. During the interview, I was told we are helping students improve their lives, which is true to a point. That changed when the manager informed us that "this is a sales job." They weren't wrong neither when they said that since if you didn't hit your targets it was strike one. If it happens again strike two, and finally strike three...Your'e Out!!! I've done lots of phone work before and to this day, that was one of the most stressful jobs I've ever had. Management has been known to play favorites, so if you're not on The A Team, then its a long ride uphill. Since then they have changed some things, so if you decide to interview ask lots of questions,

Advice to Senior ManagementTreat your employees like they are more than just a number and listen to their concerns.

No, I would not recommend this company to a friend

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Great Company Vision with Misaligned Growth/Salary Opportunities

Senior Manager (Former Employee)
Fort Lauderdale, FL

I worked at Kaplan University full-time for more than 5 years

ProsSome really great people to work with. I was able to perfect my craft, but only because I was self-driven to excel. Opportunity to grow, but unfortunately capped.

Cons1. Company core values changed so frequently that it was hard for them to stick and create a true company culture.
2. For some roles the work/life balance was weighing more on the work and less on the life
3. Management was not consistent with managing employees on the same team and on the same role although KPI's were exactly the same, the inconsistency was unprofessional. A lot of favortism

Advice to Senior ManagementThe Pay is not competitve/close to industry standards and not adjusted to rising cost of living. One of the main reasons I left was due to the pay not being adjusted appropriately. The national average salary for the role I performed was 120k and local average salary is 102k, when I left I was making 59k. That is nearly half of the local average salary. After leaving I was offered lateral opportunities at other companies with all offers providing a minimum of a 40% increase. Although money is not the biggest motivator, when you are paid so poorly it can hurt moral. Providing additional PTO is not a sufficient way to make employees happier when there was limited ability to take time off due to poor work/life balance in many operational roles.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good benefits but very stressful - Not a career plan

Senior Manager (Current Employee)
Fort Lauderdale, FL

I have been working at Kaplan University full-time for more than a year

ProsHealth, Dental,401K, vacation policy, Free tuition

ConsNot a place to retire - very poor middle management - every employee is looking for a new job.

No, I would not recommend this company to a friend

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Thankful I Don't Work There Anymore

Full Time Faculty (Former Employee)
South Portland, ME

I worked at Kaplan University full-time for more than 5 years

ProsI liked working at Kaplan University at first - great co-workers, enthusiastic students, flexible hours and decent pay and benefits.

ConsThere is no local control, everything, including what instructors do in their classrooms (down to the quizzes and assignments given) is dictated by corporate employees who have never stepped foot in a classroom. The local management is vindictive. Overall it is run like a business not a school and it looks out for its own business interests, not the best interests of students and staff. There is no communication between departments and no job security.

Advice to Senior ManagementScrutinize how the local management treats employees, there is a reason for the revolving door.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Kaplan University has a high turnover rate!

Admissions Representative (Former Employee)
Orlando, FL

I worked at Kaplan University full-time for more than a year

ProsA paycheck while it lasts, great training program.

ConsYou never have job security, if you are doing well you better continue to maintain those results or you will be gone in 3 weeks maximum!!

Advice to Senior ManagementMakes employees feel more valued and not just a number.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A stressful temporary work situation

Admissions Advisor (Former Employee)
Plantation, FL

I worked at Kaplan University full-time for less than a year

ProsFun working with peers at times
Very fulfilling working with students because you're making a difference
Good job to have if transitioning jobs

ConsHigh rate of turnover (about every 6 months there is a mass firing)
Stressful to meet quotas
Department and individual goals constantly changing which sometimes puts you in the less favorable position
Job is never secure
Care about profits over employes
Management deceives employees that it will be a new prosperous career but its a people mill

Advice to Senior ManagementBe honest about the rate of turnover so people can have more stability and security in home life.

No, I would not recommend this company to a friend

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Current Professor: Sad and Pessimistic

Adjunct Professor (Current Employee)
Town Line, NY

I have been working at Kaplan University part-time for more than 5 years

ProsOn-line learning tools are powerful and it's possible to develop real relationships with students. Some of the faculty are excellent and care about everything they do.

ConsThere is no opportunity for growth or advancement. The school's business model is based on not paying faculty a fair rate. I am working more hours today than I was three years ago for about 40% less pay. Although I enjoy much of what I do for Kaplan University I feel as if I am being cruelly taken advantage of.

Advice to Senior ManagementEncourage faculty to JOIN A UNION. Management should spend a couple of years working part-time for no benefits and for about 20% of what they are making now.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Kaplan University reviews and ratings — including employee satisfaction and approval rating for Kaplan University CEO Gregory Marino. All 43 reviews posted anonymously by Kaplan University employees.