Kaplan University

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Kaplan University Reviews

Updated December 18, 2014
Updated December 18, 2014
52 Reviews
2.0
52 Reviews
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Kaplan University CEO Gregory Marino
Gregory Marino
52 Ratings

Review Highlights

Pros
  • Great training to keep skill set sharp, good benefits and great co-workers (in 13 reviews)

  • Pay is good and usually schedules floating holidays around major holidays to allow employees more time off (in 7 reviews)


Cons
  • Overall atmosphere was high pressure sales to clients and representatives (in 5 reviews)

  • For some roles the work/life balance was weighing more on the work and less on the life (in 4 reviews)

More Highlights

52 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    "My experience here is very forgettable"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Aid Specialist in Fort Lauderdale, FL
    Former Employee - Financial Aid Specialist in Fort Lauderdale, FL

    I worked at Kaplan University full-time (more than a year)

    Pros

    The pay is ok and they have a phenomenal training that will help prepare you for the job.

    Cons

    Management is not helpful and take advantage you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    admissions advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Former Employee - Admissions Advisor in Fort Lauderdale, FL

    I worked at Kaplan University full-time (more than 3 years)

    Pros

    Benefits good , co-workers friendly , bosses flexible

    Cons

    no real motivation except to keep your job

    Advice to ManagementAdvice

    I know its hard to reward your sales people with the way regulations are, but you lose real good advisors looking for some sort of reward because of it.. be creative

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Kaplan is a sinking ship laying off many

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Fort Lauderdale, FL
    Current Employee - Human Resources in Fort Lauderdale, FL

    I have been working at Kaplan University full-time (more than 5 years)

    Pros

    Good, hardworking coworkers. The people are mostly great to work with.

    Cons

    There is no job security because Kaplan stil lays off people in large numbers due to never recovering from controversy and they continue to make poor decisions. The politics are overwhelming and the favoritism is sad. Recently, they remodeled the executive suite instead of investing in ways to retain disappearing students. Kaplan operates like a business and not a school. Little emphasis is placed on the students. Poor communication and senseless business practices have left employees overworked and frustrated. Don't expect to get promoted unless you're one of the favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University

    Pros

    Ok benefits when it comes to healthcare coverage

    Cons

    Only 6 weeks of paid maternity intense environment. Employees are treated like high class slaves

    Advice to ManagementAdvice

    Why bother they wont listen

  6.  

    Kaplan is Great...It's this particular dept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support and Solutions Representative in Fort Lauderdale, FL
    Current Employee - Support and Solutions Representative in Fort Lauderdale, FL

    I have been working at Kaplan University full-time (more than 3 years)

    Pros

    You have a job and free education.

    Cons

    There are no schedules changes. They hired someone off the streets and gave them the schedules we asked for. You will take 70+ calls per day. You cannot take breaks if someone else is on break. You cannot have lunch with a coworker. You will be doing the menial tasks of other departments. You will not be doing anything technical. The job is now customer service. They have implemented to new scale, which means no more raises. You will be taking calls, chats, and emails simultaneously. You will required to complete tasks that take approx. 2 min. in 30 secs time meaning another call will be coming through. They have combined us with Registars which means you are getting yelled at daily for something you have no control over and cannot fix.

    Advice to ManagementAdvice

    Our dept. has become the bottom-feeders of the company. We take on the menial tasks of every dept. because of the head of our department. Please allow Kaplan to be an institution. Technical Support, technical, Registrar, Registrar, Financial Aid, Financial. Student appreciate speaking with and dealing with whom they called for.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    AA II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor in Boca Raton, FL
    Former Employee - Admissions Advisor in Boca Raton, FL

    I worked at Kaplan University full-time (more than 3 years)

    Pros

    The pay was enough to keep you there

    Cons

    Nearly impossible for advancement in the admission advisor role.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Arrogance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Professor in Chicago, IL
    Former Employee - Adjunct Professor in Chicago, IL

    I worked at Kaplan University part-time (more than 3 years)

    Pros

    Remote work environment... the convenience of working from home can't be beat. Helping students is one of the greatest feelings one can hope to experience, no matter what educational institution you work for.

    Cons

    "Leadership" is very arrogant and constantly promotes how great they are and how Kaplan is a "GREAT PLACE". Ever hear the saying... "a fish stinks from the head"? This is the case in both academics and curriculum. They can care less about the faculty! The pure arrogance of the Deans and Chairs is like no other educational institution! This is a "For-Profit" organization and office politics rules the day!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    FA Student Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FA Student Services in Fort Lauderdale, FL
    Former Employee - FA Student Services in Fort Lauderdale, FL

    I worked at Kaplan University full-time (more than a year)

    Pros

    Time off policies, great building and benefits

    Cons

    Poor management, poor advancement opportunities, and limited truth

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Admission Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor in Plantation, FL
    Current Employee - Admissions Advisor in Plantation, FL

    I have been working at Kaplan University full-time (more than a year)

    Pros

    Great work environment. Team was always willing to help. Management is very hands on with employees.

    Cons

    no incentives. They make you work overtime . The training is very cult like and they try to brainwash you.

    Advice to ManagementAdvice

    listen to employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good pay, managed like a bakery on Calle 8!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Fort Lauderdale, FL
    Current Employee - Director in Fort Lauderdale, FL

    I have been working at Kaplan University full-time (more than 5 years)

    Pros

    Good pay. Good benefits. Young atmosphere, fast-paced.

    Cons

    Crippled leadership, lack of transparency, great at burning students/customers and employee out. Lack of interest in employee development, satisfaction, recognition. They don't walk the talk when it comes to hiring/retaining talent.

    Advice to ManagementAdvice

    Better and more experienced leaders.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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