Kareo Medical Office Software for Small Practices

  www.kareo.com
  www.kareo.com

Kareo Medical Office Software for Small Practices Reviews

Updated September 17, 2014
Updated September 17, 2014
72 Reviews
4.0
72 Reviews
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Kareo Medical Office Software for Small Practices Founder & CEO Dan Rodrigues
Dan Rodrigues
64 Ratings

Review Highlights

Pros
  • Kareo is constantly trying new ways to keep their employees happy and providing a great work environment (in 7 reviews)

  • Got to learn a lot while interning with the company while working with a lot of great people (in 6 reviews)


Cons
  • Work/life balance is ok, but sometimes can be challenging with our fast paced growth (in 7 reviews)

  • We are growing so fast and with that we have to develop processes to streamline work flows and till then you have to do trial and error (in 4 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Wow what is going on here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kareo Medical Office Software for Small Practices full-time (more than an year)

    Pros

    Lots of coffee
    Great people that work together

    Cons

    No time for family
    Pressure to perform even after goals are met
    No room for promotion
    Sense of emptiness each day when you leave

    Advice to ManagementAdvice

    Management heavy
    Listen to some suggestions from employees
    Company is growing too fast and cannot continue support itself at this rate

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kareo Medical Office Software for Small Practices full-time (more than an year)

    Pros

    All the free soft drinks you want...can't say much else that's good. When i started the company was much more exciting, growing, positive place. There is no longer much positive to say. Good people are leaving or have been let go. Management has no experience in key aspects of our business. I started hoping to stay forever when i joined.

    Cons

    The culture is changing fast, and not in good ways. The company used to invite employee input and really emphasize a strong positive culture. No longer... the new feel is 'we don't need to care about you anymore....so we don't.' We're big now...if you don't like it, leave. The product has potential, but the company is heading in the wrong direction.

    Advice to ManagementAdvice

    Get a clue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Good Benefits, Bad Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kareo Medical Office Software for Small Practices

    Pros

    Medical/Dental Benefits are good.
    Most of the people are nice to work with.
    Good Technology.
    Free drinks.

    Cons

    Politics.
    Cubicles - walls too low.
    Long Hours - work-life balance out of whack.
    Brown-nosing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 5 people found this helpful  

    Does management care about us?!?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RCM Account Manager I in Irvine, CA
    Current Employee - RCM Account Manager I in Irvine, CA

    I have been working at Kareo Medical Office Software for Small Practices full-time (less than an year)

    Pros

    Great work culture. Free soda and coffee. Awesome break room and month mixtures.

    Cons

    Management doesn't listen to our concerns. They keep piling their employees up with work when they are overwhelmed. NO quality work is put out. Client cancelation or escalation are threaten with write ups. IS CEO DAN AWARE OF HOW POORLY MANAGEMENT IS HANDLING THIS DEPARTMENT? The moral of the department is extremely low. Everyone is talking about finding a new job because we are not getting the help that is needed. Employees can not handle the many accounts that are given. Employee hard work is not being recognized. RCM department has an offshore team who keeps screwing up all the accounts and Kareo employees are being blamed and getting written up or threaten. They are too busy fixing offshore team mistakes to get any work done. Usually by the time they find the mistake its already too late and the customer is angry. People who speak up get in trouble and people who are quiet are scared to speak the truth and lose their job. It is a lose lose situation. When you ask for help upper management/leads are too busy to help you. You end up getting the blame even when you are asking for help.

    Advice to ManagementAdvice

    Hire more people. Show you care about the client and want quality work and stop overwhelming your employees with clients they can not handle. Don't tell your employees that they are not for Kareo if they come ask for help. Listen to your employee. Ask about their questions and concerns to understand what is and isn't working. Help your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    It's great if you're in product dev

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kareo Medical Office Software for Small Practices full-time

    Pros

    All the hardware is new. The office is in a nice location. Great break room.

    Cons

    The CEO proffered department has always been product development. I understand that product development is very important but please don't forget of the other departments as they are also contributing to a successful company.

    Advice to ManagementAdvice

    Recognize all your staff. A simple "hi, how are you doing" from a VP or higher (exception of James Armijo) or at least making eye contact while walking past someone could mean so much. Talk to your employees, show you care.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Kareo Medical Office Software for Small Practices Response

    Jun 11, 2014CEO

    Thank you very much for your feedback. I’m sorry to hear that you feel I favor our product development team. I can assure that I care deeply about all of our team members and I work hard to spend ... More

  7. 8 people found this helpful  

    You are a resource to be used up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Irvine, CA
    Current Employee - Software Engineer in Irvine, CA

    I have been working at Kareo Medical Office Software for Small Practices (more than an year)

    Pros

    Challenges are there from a technical standpoint.
    The office is decorated to look cool and hip.
    Some real smart people work here and you can learn alot of new stuff.
    Support, Sales and Marketing are king here they get good treatment and they go home at the end of the day.

    Cons

    If you have friends and family, you'll suffer for working in the engineering, product or operations teams.
    Pay does nothing to make your broken life any better.
    Products are sort of crappy.
    Managers are young and often worthless. They make dumb decisions and suffer no consequences.
    Consistent network issues.
    People are out for themselves and will let you hang rather than step up and help.
    Engineering sucks here. People might work as much at other places, but they get paid more with bonuses.
    You see the reviews here? Not many from folks outside of support. Support folks drink the kool-Aid because it's fine for them. Some of them aren't that professional or bright and they get paid really well. So great scores.

    Advice to ManagementAdvice

    Quit the death march.
    Fire or punish crappy managers.
    You're company ratings are a sham, boosted by your support teams.
    Quit baiting and switching employees in the courting process.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Don't believe everything you read in some of these reviews. Most are HR boiler points.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Kareo Medical Office Software for Small Practices full-time (more than an year)

    Pros

    Free coffee. Free soda. Technology good.

    Cons

    Work/life balance was terrible. Many long nights. Low cubicle walls were very distracting. No upward mobility. If you were buddies with certain people you could get ahead. Brown-nosing prevalent and successful. Although they love to promote their open floor plan, it doesn't lead to much collaboration between the Dev group and others.

    Advice to ManagementAdvice

    Discourage the brown-nosing/butt-kissing. Leverage technology consultants when needed because some of your technology folks don't know everything. Find out about the talent you have. The Development group (they're not engineers, by-the-way) doesn't have all the answers. Try to leverage all the talent you have, not just those who are buddies with management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Transparency preached by Upper Management but not followed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kareo Medical Office Software for Small Practices full-time

    Pros

    Free Keurig coffee
    Free soda
    Notebook computer to use

    Cons

    Senior Management preaches about being transparent in their actions, but they don't practice what they preach.
    When middle managers ask certain questions, they are not given answers and are told to not ask anymore. For a company that preaches transparency, this is unacceptable. This makes for an unpredictable and unsatisfactory environment.

    Advice to ManagementAdvice

    Practice what you preach.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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