Kastle Systems

  www.kastle.com
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Kastle Systems Reviews

Updated Mar 26, 2014

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All Employees Current Employees Only

2.9 30 reviews

67% Approve of the CEO

Kastle Systems Co-Chairman & CEO Piyush Sodha

Piyush Sodha

(12 ratings)

48% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The perfect place for the cutthroat, unethical and shady

    Anonymous Employee (Current Employee)

    Pros-some incredible co-workers
    -donuts, popcorn and soda on Fridays
    -a paycheck

    Cons-low salaries and infrequent raises
    -mismanagement/ general shadiness
    -change environment; confusion between the "old Kastle" and the "new Kastle"
    -misguided leadership (decisions made by committee often fail)
    -unchecked favoritism (intelligence does not win you anything)
    -priority is the mighty dollar
    -the H.R. Department is a joke (file a harassment claim and watch nothing happen)
    -the CFO just bailed

    Advice to Senior ManagementHire better leaders or sell the company to someone who can

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Employees are taken advantage of for their had work with no compensation

    Customer Care Operator (Former Employee) Houston, TX

    ProsIf your desperate for a job they are always hiring. Huge turnover!!!!

    ConsManagement takes advantage of your hard work with no compensation. Hard to get a day off. Need to have a replacement in order to do and if you cant find one your SOL. If you work an overnight shift you can forget having a social life. No rotation for shifts. If you are scheduled to work Friday and Saturday nights, you will work that for the rest of your life with a very hard time to trying to get it off or find a replacement

    Advice to Senior ManagementUpper Management like Tom Radigan need to spend more time getting to know his current employees and greet them when they walk by them in the hallways instead of spending all day in his office wasting time on employee surveys that he doesn't pay attention to anyway.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Very dysfunctional organization with disconnected senior level management and dedicated loyal and caring employees.

    Manager (Current Employee) Falls Church, VA

    ProsVery conscientious workforce that is under appreciated by executive management. Good strategic plan for growth with innovative technology solutions in development.

    ConsDifficulty accomplishing organizational objectives due to departmental segregation and disconnected communication. Operational strategies are not well thought out. Band aids are too often the answer to deeply rooted operational shortcomings and cultural conflicts. The end result is reoccurring issues with no long term solutions....remember Bill Murray in Ground Hog Day?? Very reminiscent of Kastles problem solving capabilities.

    Advice to Senior ManagementBring in good talent with great people skills. Understand the answer is not work more hours...it's working smarter. Understand the importance of life/work balance. Hold onto good employees...they are worth every penny you pay them. Too many have walked away.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    It could be a lot better than it is

    Customer Care Operator (Former Employee) Falls Church, VA

    ProsThere are some really knowledgeable, dedicated, and driven employees at this company who will bend over backward to make sure that customers and fellow employees get the help they deserve.

    ConsThose employees I talked about in the PROS section? They are seriously outnumbered by the egomaniacs, drama queens, and do-nothing nobodies that companies like this seems to attract. Overall the company has decided that the bottom line is far more important than its customers or employees. Call center operators average a measly $12 an hour, far below average for other security call centers. Communication between teams and departments is non-existent, with procedures and policies changing on an almost daily basis with little to no warning from management. If you desperately need a job, and Kastle comes calling, it's better than nothing. Make sure you keep your resume active, though, because you don't want to stay for any real length of time.

    Advice to Senior ManagementIf you want to reverse your trip down the spiral, you should start doing a number of things. First of all, listen to the employees that actually interact with customers on a daily basis. They know more than you do what your companies want. Second, pay your employees more than you do now, as it is insulting to the hard working people. Third, ditch the shift bids and schedule employees like every other company does.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    It's like boot camp for the corporate world.

    Anonymous Employee (Former Employee) Arlington, VA

    ProsLearn how a company should and shouldn't operate.
    Gain entry level experience.
    Gain technical knowledge of security

    ConsUnder paid and unappreciated.
    No real formal training. It's trail by fire.
    No room for advancement.

    Advice to Senior ManagementIf you really want to make this your legacy, invest in the people, not in your horrible half baked ideas.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    When Kastle come calling, run FAST!

    Account Manager (Former Employee) Falls Church, VA

    ProsThe people/lower-levels within the organization are good-natured, genuinely kind and work hard.

    ConsC-Levels could care less about anyone but themselves. No raises. Pay is below industry standards. No professional HR function. No training. No 401K matching. Just awful.

    It's unfortunate that I am faced to write this review. While I enjoyed working with my peers and clients, the atmosphere that the CEO, CFO, and VPs created was sub par. Do they care about the clients and their needs? No. Do they care about the employees and their needs? No. Do they care about the company operating in a morally acceptable way? No. What do they care about? Maintaining their flashy lifestyles, fancy homes and million dollar bank accounts while they only pay the phone operators a whopping $10 an hour. Terrible to say the least.

    Advice to Senior ManagementMaybe try to care about your employees rather than making that extra dollar.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Atrocious

    Anonymous Employee (Current Employee) Falls Church, VA

    ProsThe people..the ones that are at the bottom of the totem pole that is..free donuts on fridays and 50 cents towards a soda from the machine..oh and I can not forget the popcorn on fridays as well

    ConsEverything is a downside..the clients..the managers...the lack of training..the management staff (we are consistently understaffed because as soon as someone is hired someone leaves on their own accord)

    Advice to Senior ManagementTreat your employees with respect..there is little to no respect there. The higher ups are not aware of what we really deal with on a daily basis. I honestly do not think they care to know. It is sad really. People are leaving left and right..I would think that someone would want to do something to stop this..guess not because everyone I am in contact with is looking for employment elsewhere and I do not see upper management doing anything about it. We haven't gotten raises in years.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Keep Looking

    Contact Center Supervisor (Former Employee) Arlington, VA

    ProsIf you just need a job

    ConsWorst training ever
    No follow up to ensure employees are competent

    Advice to Senior ManagementDevelop a plan to be accountable for something other than attendance

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Overworked and Underpaid

    (Current Employee)

    Pros-The clients. The commercial real estate industry has a large number of charismatic people who are GREAT to work with.
    -The people on the "front line". The operators, the technicians, the CS reps-- these are the people who truly deserve the money and recognition.
    -The company culture OUTSIDE of the workplace. While working at Kastle is awful, the employees all share in the misery and are all great friends in and outside of work

    Cons-Awful pay for the amount of stress put on employees
    -Terrible management and NO leadership
    -The "company vision" is a crock. They want to be one of the top places to work, yet treat their employees like trash. They want Kastle to be not only the clients' top security provider, but their top service provider. Yet they are cutting funds in every direction, don't have enough employees, and stretch their employees so thin, that the "good" people aren't even "good" anymore, or else they just bail and go work somewhere else.
    -Employees are NEVER acknowledged for what they do right and are not appreciated. There is constant criticism no matter what.
    -This company is a sinking ship. Clients only stay because of key individuals that they trust, not because they trust the products, services, or company as a whole. People who work here need to get out while they can. If a few important people leave (and I don't mean the higher ups, they could leave and this company would function fine), then the company is screwed. I'm talking about the programmers who know everything, the Support team that works around the clock, and the service and installation managers.

    Advice to Senior ManagementJust sell the company and get on with it so that hopefully the next owner will actually care about its employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Tragic decline of a once robust organization

    (Former Employee)

    ProsThere a few smart and dedicated people left who are doing their best to hold it together.

    ConsIt's a bad time to be a Kastle customer or a Kastle employee. Kastle's formerly unparalleled level of service, and its corollaries -- customer and employee satisfaction -- have been thrown out the window in favor of the bottom line.

    Turnover of the kind of employees the company used to value is at a scandalous level. The C-level group is squeezing every dollar possible to the bottom line so they can sell the company for as much as possible as quickly as possible and abandon the business they avowed they would be in for the long haul.

    They have learned Kastle is a part of the service industry, not the technology industry, and they are so poorly suited for a service business, it is laughable.

    Advice to Senior ManagementJust sell it already, before there's nothing left.

    No, I would not recommend this company to a friend

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