Kastle Systems Reviews

30 Reviews
3.6
30 Reviews
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Kastle Systems Co-Chairman & CEO Piyush Sodha
Piyush Sodha
12 Ratings

4 Employee Reviews Back to all reviews

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  1.  

    Overall good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Falls Church, VA
    Former Employee - Service Technician in Falls Church, VA

    I worked at Kastle Systems full-time (more than 5 years)

    Pros

    Dedicated employees and good customer base

    Cons

    To many individuals wearing more than one hat. Could benefit from staffing up departments a bit more. Management could do a better job supporting their employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good overall model - restructuring pains run rampant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kastle Systems full-time

    Pros

    The people who work there and have not yet become disillusioned

    Cons

    Frustrations with the ownership. "You can't drive a truck cross-country if you strip the components in its engine and fail to employ the mechanics to fix it! Flashy new rims cannot mask the missing front axles"

    Advice to ManagementAdvice

    - Management - Be leaders, inspire, then think management.
    - Ownership - Please stop paying lip service to "client first" and help your staff begin to believe you mean it by... (a.) increasing highly-trained technical staff to proactively address mechanical issues (eat a little margin) and (b.) if you really do not want to act, then sell already so someone else can step in who's willing to install the new plumbing

    Recommends
    No opinion of CEO
  3. 3 people found this helpful  

    Marginal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kastle Systems

    Pros

    Great people. Ability to learn at a fast paced level. Cool product and dedicated employees.

    Cons

    Pay could be better for positions. Kastle has a history of underpaying there employees. Way too much workload on individuals which causes breakdowns on every level. Everyone is about themselves rather than working as a team. Not enough recognition for jobs well done, but the first time you make a mistake, you better brace yourself. The new management/owners care more about the bottom dollar than keeping customers happy. This is a big mistake when operating a service company. Happy customers come back, pissed off customers will not. Thats how security companys make their profit, by reoccurring revenue= happy customers.

    Advice to ManagementAdvice

    Listen to your employees. Especially the ones that have been around for years. They know what needs to be done to make customers happy. Don't forget about the "low men on the totem pole". You can sell a product all you want, but without experienced "qualified" technicians to install it right the first time and keep your customers coming back, you have nothing. HIRE MORE PEOPLE!!!!! Kastle is at its breaking point right now. If you loose any more "experienced" personnel its going to be messy. This is a very unique company, much different than others in the way they operate. Remember, it takes years to mold an individual into "success" at Kastle. Take care of your employees and they will take care of you. Stop worrying about "numbers" all the time. You have to spend money to make money. If you hire enough experienced people, train them properly and let them do their job, then the customers will be happy and guess what? here comes your money. I think upper management should spend a few days working in different departments to get an idea of the product we sell here and how skewed the process is. Bottom line, you need to pay to play. Get out there and hire qualified individuals and pay them what they want. Happy employees=happy customers=monthly goals hit=happy management.

    Disapproves of CEO
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  5. 2 people found this helpful  

    Concerns at Kastle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kastle Systems

    Pros

    The local staff were very good. Extremely loyal and committed to doing a good job.

    Cons

    C-Level management at the corporate office was more concerned about the bottom line, to the detriment of employee relations.

    Advice to ManagementAdvice

    Your employees are your greatest asset. Make them feel like that is the corporate culture.

    Doesn't Recommend
    Disapproves of CEO

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