Keller Williams Reviews

Updated August 6, 2014
Updated August 6, 2014
418 Reviews

4.2
418 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Keller Williams CEO Mark Willis
Mark Willis
239 Ratings

Review Highlights

Pros
  • Annual profit sharing bonuses based on real estate market's strength (in 43 reviews)

  • Great Company with wonderful management team at DFW North, Great training (in 27 reviews)


Cons
  • Doesn't give out leads to new agents or have phones to answer for possible leads (in 20 reviews)

  • Upfront high fees, no one to talk to, team leader travel all the time to attend meetings (in 14 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not a good place for new agents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Agent  in  Cedar Park, TX
    Former Employee - Real Estate Agent in Cedar Park, TX

    I worked at Keller Williams as a contractor for less than a year

    Pros

    Excellent online resources, cutting edge technology. Beautiful offices.

    Cons

    Lack on mentorship and coaching. Education program falls way too short delivering what it advertises. Top management hard to reach. High upfront costs with no expectation of recovery within an estimated one year time frame. Zero leadership opportunities for new agents. No team opportunities for new agents.

    Advice to ManagementAdvice

    Too much emphasis in recruiting and very little emphasis in helping new agents succeed.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Unfriendly, unwelcoming, and spiteful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  New York, NY
    Former Employee - Administrative Assistant in New York, NY

    I worked at Keller Williams full-time for less than a year

    Pros

    OK pay. Free classes that were sometimes interesting.

    Cons

    My review is coming from someone who worked as an administrative assistant for a well-respected team at KW. The agent(s) I worked for were unfriendly, unwelcoming, and spiteful. I could not believe how much other agents admired this team considering that when anything ever went wrong, they would bang their fists on the table numerous times like spoiled toddlers.

    I was hired for the position after emphasizing that fact that I had no background in real estate. Although they stated they were OK with this, I received scant and rushed training which practically set me up for failure. While asking questions and trying to adapt to the new work environment, the agent(s) completely ignored or rolled their eyes at me for not knowing something I was never informed about. So much for a "helping-hand" culture.

    This is a company that stalks property owners by calling them daily and begging them to allow them to sell their home.

    Everyone in this company is OLD (40+) which isn't necessary bad -- however it makes for a very old-fashioned, backwards thinking culture. There is no age diversity; at least not at this KW chapter.

    Also, the storefront's colors (black background with red and white lettering) make it look like a tattoo parlor. Yuck.

    Advice to ManagementAdvice

    Agents should pay attention to those "How to Hire an Admin" classes the company teaches every month. Perhaps they can learn a thing or two about how to go about hiring, training and retaining an admin. It is embarrassing to know that their top agents ignore the classes KW provides each month for free.

    Doesn't Recommend
  3.  

    Recruiting Company First - Real Estate Company Second

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Agent, Realtor  in  Austin, TX
    Former Employee - Real Estate Agent, Realtor in Austin, TX

    I worked at Keller Williams full-time for more than 3 years

    Pros

    -Decent training classes
    -100% commission after $2M in sales
    -"Free" coaching

    Cons

    -No leads provided. Ever.
    -$75 office fee on top of 70/30 commission split. And what does that $75 buy you? If you find out, let me know.
    -Too many agents, so you will get zero personal attention or assistance.
    -Hard to talk to the broker or coach to get important, and often time-sensitive, questions answered
    -Training classes are taught by fellow agents in the office. They will help some, but ultimately they don't want you to do well because you would just be taking clients from them. Also, you are tricked into thinking these classes are provided by your broker to help you. No. They just want to charge you $400 for them, and move on. Recruiting new agents, collecting the $75 monthly office fee, and getting them to pay $400 for basic classes, and $800 for Bold (an "accelerated" class), is the only thing they are concerned with.
    -The coaching program is a joke. You can never get the coach on the phone, they have dozens and dozens of other agents they are coaching (so good luck getting them to remember what last talked about), and they are an agent as well (so don't tell them a new top secret marketing strategy because they will probably steal it).
    -100% commission would be great, but very few achieve it given the lack of assistance they give.

    Advice to ManagementAdvice

    None. They make a killing squeezing money out agents selling them books, seminars, training courses, and coaching. Every agent must have a sponsor (just like mlm), that you have to declare when you come aboard. I was "encouraged" to name the broker's daughter as my sponsor as I did not know anybody at the brokerage when I started. FYI: Your sponsor gets a percentage of your commissions. All agents are also encouraged to recruit other agents. They are aggressively encouraged to do this. Again, just like MLM. Really, without having to sell any real estate at all the brokers and Gary Keller make a massive income. Conclusion: A truly great business model for the broker/owner and Keller Williams executives, but as an agent it is just terrible.

    Doesn't Recommend
    Negative Outlook
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  5.  

    A whale eating plankton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Agent
    Former Employee - Real Estate Agent

    I worked at Keller Williams as a contractor

    Pros

    Recognizable name. Nice offices. Occasional free food.

    Cons

    New agents are a profit center. Required to give 25% of commission to mandatory "coach" on first three transactions. Numerous, expensive "Stairway to Success"-type courses that cost $100s. Only free training is how to enter leads. Virtually no practical training--stuff a new agent actually needs to know. Fees right and left. Pyramid recruitment reward system. Outdated online training. Multiple conflicting legacy online systems. Brokers who compete with you. Cult-like worship of Gary Keller. Most agents fail, constantly recruiting. What more could you ask for? ;-)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Dysfunctional Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Staff  in  Austin, TX
    Former Employee - Full Time Staff in Austin, TX

    I worked at Keller Williams full-time for more than 3 years

    Pros

    If you're after a steady paycheck, this is definitely the right place.

    Cons

    Career growth is mentioned in almost all job descriptions for corporate positions. Unfortunately, career growth is not based on one's background, knowledge, qualifications or ability. It merely depends on if you're part of the right social circle. Positions are often given to uncredentialed and under-qualified relatives and friends, and they are hired without jobs being posted.

    Director of HR, for an example, is uncredentialed. Her job is to please the executives rather than being the advocate for both the company and the people who work in the company.

    Of all departments, MarCom likely to be the worst of all. Can't expect much from this team when it's led by someone with very limited experience and often makes decisions based on emotions. Lots of blaming throughout the entire company. Management cares only for their personal gain.

    Most leaders, besides the President of MAPS, fail to identify talents. When they see talents, they see them as threats. This explains the exceedingly high turnover rate.

    Advice to ManagementAdvice

    Stop cloaking yourself with lies and preaching Christianity when staff are often being mistreated. Identify those capricious leaders as they are the main cause of this workplace being toxic.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    A CULT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Keller Williams

    Pros

    Lots of Training but costly

    Cons

    You pay for most of it...try to get you enrolled in their BOLD class...$900.00 It is a factory. They hire anyone with a pulse...Also, IF you have questions they refer you to Gary Keller's book (CEO) What would Gary do? Really??? KW agents not only DRINK the Kool Aid they shoot it in their veins

    Advice to ManagementAdvice

    Hire capable people and not just anyone to boost your own pay with their monthly Fee's

    Doesn't Recommend
  8.  

    Rah- Rah Culture...Network Marketing? Or Real Estate Sales?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Broker  in  Seattle, WA
    Former Employee - Real Estate Broker in Seattle, WA

    I worked at Keller Williams full-time for less than a year

    Pros

    New Logo, able to brand yourself...

    Cons

    Way too many systems, tools, training and rah-rah kool aid. If you like Templated, live in a box, network marketing and watching 20 hrs of webinars a week about your market leader, e-edge and dotloop mumbo jumbo...This is your spot...

    Advice to ManagementAdvice

    Simplify....Reduce all the Coaching, training and Hooplah....Team Leaders and Designated Brokers should be in supporting roles for agents not operating their own teams.....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Wonderful Office, Best Agents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Real Estate Broker  in  Charlotte, NC
    Current Employee - Real Estate Broker in Charlotte, NC

    I have been working at Keller Williams full-time for more than 3 years

    Pros

    Great agents, great office leadership, excellent training!

    Cons

    New agents have to get off the training wheel and get out and do business!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 7 people found this helpful  

    Worst professional career decision I made over 20 years. Company filled with deceit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President  in  Austin, TX
    Former Employee - Senior Vice President in Austin, TX

    I worked at Keller Williams full-time for more than a year

    Pros

    For some people there may be some.

    Cons

    There was too much Deceit.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    once good company, going through major shifts at the top, moving from entrepreneurial to very corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leadership Team
    Former Employee - Leadership Team

    I worked at Keller Williams full-time for more than 3 years

    Pros

    If you like MLM companies

    Cons

    Constant pressure to sign up for expensive training as they make a profit on training. Was told to take several of the classes 12 times. Recruiting franchise/will take any agent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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