KeyBank Reviews

Updated April 15, 2015
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13 Reviews
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KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
9 Ratings

13 Employee Reviews

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  1. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OHIO in Cleveland, OH
    Former Employee - OHIO in Cleveland, OH

    I worked at KeyBank (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Offers good benefits and plenty of time off (if you're allowed to use them)

    Cons

    Poorly run company that is all about office politics. It takes weeks to get anything done.

    Advice to Management

    Promote internal movement and stop hiring externally. It gives a bad name.

  2. Helpful (3)

    Technology is complete chaos.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Associate in Cleveland, OH
    Current Employee - Technology Associate in Cleveland, OH

    I have been working at KeyBank full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    From most other reviews you can quickly see that there are many great people in operations and sales. They work hard to salvage the brand and hide the completely inadequate technology infrastructure this bank possesses.

    Cons

    Speaking strictly on the technology side: Dated systems with a completely political hierarchy. Force-rank performance reviews with extreme bias toward those that quietly take the blame and give their managers credit. Managers live in fear that their "number" will be next and they will be forced to look for a new position (of which many would have a very hard time finding). Upward mobility is non-existent until someone retires or dies... period.

    Advice to Management

    I don't even know where to start. A complete restructure for the top down would be a start. Look at your performance numbers... the cracks are starting to show.

  3. Helpful (1)

    Management is lazy and incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at KeyBank full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are good
    Working with customers was enjoyable
    Good work/life balance

    Cons

    Petty, juvenile employees
    Lazy and incompetent managers
    Few employees operate with ethics
    Unethical management
    Lots of customer complaints on bank fees

    Advice to Management

    They think they know it all, theres nothing to advise them on and they all think they are awesome and that they are the reason for success, not the employees actually doing the work.

    Overzealous, tons of overlap on reporting numbers. They gather numbers then dont do anything with them. Makes me think all managers have to report their numbers to their managers for sole purpose of creating work for everyone else.

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  5. Helpful (2)

    No raises given to young technology employees, no incentive to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Cleveland, OH
    Former Employee - Systems Engineer in Cleveland, OH

    I worked at KeyBank full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stable and subdued workplace, 401k match.

    Cons

    Culture involves fearmongering and control, poor opportunities for personal growth, poor salary increase schedule, regular rounds of layoffs, no respect for technical staff (they are considered disposable). Benefit cost high versus other companies.

    Advice to Management

    The company will be more competitive with technical offerings, not more marketing and fees. Regarding technical staff as non-valued cost center employees who exist to fulfill whatever marketing develops is sure to result in technology product offerings that are unstable, non-innovative, and weak compared to competitors such as USAA FSB.

  6. The Revolving Door at Key Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer II in Cleveland, OH
    Former Employee - Engineer II in Cleveland, OH

    I worked at KeyBank full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Compensation is ok. The availability and technology provided to work remotely is widely available and performs well. There are a wide variety of positions available at any one time. There are plenty of perk type benefits available. There are a lot of opportunities to volunteer in your community, if that's your thing.

    Cons

    Positions both open and filled get cancelled and terminated with no notice due to "efficiency and optimization." Basically, no one is safe. And that's the corporate culture at Key these days. The Health Benefits are complicated and costly. All of the fringe benefits budgets and energy were cancelled and used to augment health care programs, they would be free. Key seems to have no sense of direction other than struggling to catch up to the industry. There is a severe disconnect today with upper management. Seeing the way they treat even veteran employees, I would never work for this company again.

    Advice to Management

    Key Bank needs to stop playing catch-up in the industry. There's been a re-shuffle through every rank within the business. Where is the business going? No one knows. Communicate that better, and you may have a shot at success.

  7. Run away very, very fast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor in Cleveland, OH
    Current Employee - Financial Advisor in Cleveland, OH

    I have been working at KeyBank full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Average mid-size bank. Well known brand.

    Cons

    Management is poor, from the top on down. Local (Regional, Area) managers are all washouts from other banking institutions. Poor products. Not competitive pricing. IT is operating like it is 1998.

    Advice to Management

    Quit so someone more qualified may be hired.

  8. Worked with some incompetent and uncooperative gossipers and haters-my apologies to those who aren't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant in Cleveland, OH
    Former Employee - Accountant in Cleveland, OH

    I worked at KeyBank full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A 40 hour week and good location.

    Cons

    Very hostile environment, almost no opportunity for professional growth. Promotions not based on merits. No one shares knowledge or information, everyone protects their territory fanatically. No direction from management to new employees-half the time because they are clueless, half the time on purpose. Because of obsolete systems and company culture it's hard to get rid of some unproductive people with outdated skills who have worked there for many years and practically "own" the place. They will do everything they can to attack new talent. If you want more from your life and career and want to stay marketable DON'T WORK THERE. Glad i left!

    Advice to Management

    Reward and value people with real skills and strong ethics. Figure out why there is so much employee dissatisfaction and make changes. Strong publicity can keep the stock price high only for so long...people bring the real value.

  9. Call Center Slave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Answer Bank in Cleveland, OH
    Current Employee - Answer Bank in Cleveland, OH

    I have been working at KeyBank full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You will have a "job" that is about it. Your co-workers will be fun.

    Cons

    Everything else....low pay, bad benefits, no real leadership.

    Advice to Management

    Walk the talk. Mangers don't actually perform any work. They micro manage.

  10. Helpful (1)

    Generally direct management is honest and care about their employees.Senior management only cares about them selves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Desktop Support in Cleveland, OH
    Current Employee - Desktop Support in Cleveland, OH

    I have been working at KeyBank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    My direct supervisors are fair
    Working conditions are fair and balanced
    Legitimate time off is never denied.

    Cons

    Senior management is only interested in their golden parachutes when Key is sold.
    Pay is too varied, over 20% difference between pay for the same job.
    Benefits and training are marginal
    The computing environment is 8 years old.
    The best employees are leaving as soon as they can find a job

    Advice to Management

    Try a little honesty. the employees all know the bank is about to be sold. Don't the employees have some rights to directing their live?

  11. Beware of layoffs in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Desktop Engineer in Cleveland, OH
    Former Employee - Desktop Engineer in Cleveland, OH

    I worked at KeyBank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Experience working in the Finance Sector.
    Recognizes more holidays than other companies

    Cons

    Nepotism everywhere
    No opportunity to advance
    Long work hours
    Layoffs looming all the time
    Incompetent Management at all levels in IT

    Advice to Management

    The board of directors should hire a group of MBA’s to replace all management in IT.

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