KeyBank Reviews

Updated May 29, 2015
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  • Cleveland, OH
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3.0
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Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
13 Ratings

Pros
  • It allows for a good work life balance (in 37 reviews)

  • Fairly base pay and Good benefits package (in 27 reviews)

Cons
  • Little to no work-life balance, even though they have the technology to allow more flexibility, this will also depend on the department/manager (in 10 reviews)

  • Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans (in 15 reviews)

More Pros and Cons

32 Employee Reviews

Sort: Popular Rating Date
  1. Decent place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Cleveland, OH
    Current Employee - Associate in Cleveland, OH

    I have been working at KeyBank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people
    Good learning experience

    Cons

    Pau is lower than market

    Advice to Management

    Adjust pay


  2. Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Cleveland, OH
    Former Employee - Personal Banker in Cleveland, OH

    I worked at KeyBank full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay relative to other banks.

    Cons

    Commission structure is horrible. Too much pressure for sales results and lack of patients for those results. They claim ethics but management will push you into being non-ethical. Not willing to listen to new ideas. It is no different then any other bank. They don't encourage long term growth and help with a career development. It is probably the reason for the consist turnover.

    Advice to Management

    Focus to career development and leave yourselves open to new ideas. If you know everything, then why are you getting the same results. Quit trying to act as though the commission structure is great, its not.


  3. Work part time for 3 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Cleveland, OH
    Current Employee - Bank Teller in Cleveland, OH

    I have been working at KeyBank part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good co-workers.
    Good Hours.
    They do have a college payment program for full and part time people.
    Benefits are okay but not great.

    Cons

    I have been looking for a full time position for about a year and still can't find one. Goals are hard to meet and they keep raising.

    Advice to Management

    My advice is to stop concentrating on goals. You set goals for people to reach. When you are expected to be at 100% all the time, that is not a goal, that is requirement. If you set a goal at 10, then the required amount should be 8 or 80%. That makes a lot more sense. Fearing you are going to lose your job because you're not hitting "goals" is unacceptable.


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  5. If you don't care about work life balance, this can be an ideal job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Banking Summer Analyst in Cleveland, OH
    Former Employee - Investment Banking Summer Analyst in Cleveland, OH

    I worked at KeyBank full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    They give actual work and you feel you are making a difference. A lot of team work/ projects given. If you stay until 8 pm, dinner is on Key. Taxi fee is reimbursed if you are going home late. They treat their intern pretty well. Upper management is helpful when it comes to networking and making connections.

    Cons

    Too much overtime. Little to no work life balance for some groups withing investment bank. Favoritism is prevalent everywhere. Most of my co-workers and bosses had materialistic approach toward life( within investment bank).


  6. An ok work experience that soured over time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Programmer Analyst in Cleveland, OH
    Former Employee - Programmer Analyst in Cleveland, OH

    I worked at KeyBank full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent 401k and PTO benefits. Flexible work schedule start times as well as work from home capabilities while working in IT. Decent healthcare although the costs just keep increasing... that's everywhere now perhaps....

    Cons

    I disagreed with most of the major decisions handed down from leadership. Promotions were hard to come by and raises and bonuses were sporadic and based more on if the company was in a period of expansion or contraction... It seemed to be feast or famine in terms of compensation.... usually famine.


  7. Helpful (1)

    Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portfolio Manager in Cleveland, OH
    Former Employee - Portfolio Manager in Cleveland, OH

    I worked at KeyBank full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable; good down to earth people

    Cons

    Slow salary growth; very slow

    Advice to Management

    Pay better


  8. Helpful (2)

    A Good Bank With Typical Bank Issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Cleveland, OH
    Former Employee - Relationship Manager in Cleveland, OH

    I worked at KeyBank full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and Benefits decent, coworkers care for the most part, most products well conceived, if you sell you usually get support, consistency of the brand

    Cons

    Sr management seems stuck in slow mode, technology needs overhaul, political petty games, constantly changing directions, want sales but no pay to do so

    Advice to Management

    Leave your ivory towers and ask the leaders in the field what is needed, try to think like innovators and dare to lead change in banking. - you're doing nothing innovative.


  9. Good Potential, Uneven Delivery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at KeyBank full-time (More than 8 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    There are a large variety of projects to work on, and I'm always busy. My Manager really works hard to get our group a seat at the table, and will always stand up for us. We have the ability to work remotely, which is a great example of "work is a thing you do, not a place".

    Cons

    There are a lot of gaps when trying to communicate across teams. Many projects are set up on too large of a scope to get any traction and often will crumble under their own weight. While working remotely can be an advantage (see above) serious technical issues, especially around meetings, happen way too often.

    Advice to Management

    Focus more on making the right decision the first time. While admitting your mistakes is appreciated, the start and stop "progress" on major initiatives is frustrating. "Too difficult" and "Too expensive" become tiresome very quickly, and it makes it difficult to believe in "new" initiatives.


  10. Technology Department(s)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at KeyBank full-time (More than 10 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    PTO time after 5 years is good.

    Cons

    Management needs to learn how to manage.

    Advice to Management

    Weed out bad management.


  11. risk reviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Reviewer in Cleveland, OH
    Former Employee - Risk Reviewer in Cleveland, OH

    I worked at KeyBank full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    good compensitation and great team

    Cons

    long hiring process and slow to get promotion



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