Kirkland's

www.kirklands.com
Employer Engaged

Kirkland's Reviews

Updated February 22, 2015
Updated February 22, 2015
38 Reviews
1.0
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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W. Michael Madden
38 Ratings

Review Highlights

Pros
  • The employee discount and the team cohesion was the best part of the job (in 15 reviews)

  • I had friendly co workers who were easy to work with (in 5 reviews)


Cons
  • All task driven, no support from upper management, treats employees like thieves (in 14 reviews)

  • District manager does not hold people accountable at any level (in 12 reviews)

More Highlights

38 Employee Reviews Back to all Reviews

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  1.  

    Frustrating and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lafayette, LA
    Current Employee - Sales Associate in Lafayette, LA

    I have been working at Kirkland's

    Pros

    Discount, worked at high volume store so I had lots of access to items

    Cons

    employee discount only applies to in-store purchases, management is inconsiderate, staff is overworked, pressure to maintain KClub percentage, rude management, too lenient on people who didnt show up for work

    Advice to ManagementAdvice

    Acknowledge hard workers, don't assign unrealistic goals, have a better attitude, dont put customers over employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Corporate could careless about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's

    Pros

    The in house team members are good.

    Cons

    Been with the company over 5 years.. The district managers instruct the store managers to only give all employees 10 hours or less.. So they are not obligated to offer insure or vacation pay., They update the employee handbook yearly and make you sign it so you cannot sue them for any reason. The pay (for mgrs also) a just a hair above minimum wage no matter how long you've been there.. The yearly raise no matter your performance is .02 cents per hour. The company is entirely too top heavy and could care less for the employees that are actually on the store making them their bonuses! You cannot live off of this job, so if you are a high school kid looking for movie money then it's perfect for you!

    Advice to ManagementAdvice

    Stop neglecting your hard working staff thank goodness I was offered a much better job by a customer and finally parted ways

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    *sigh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Kirkland's part-time (more than a year)

    Pros

    You meet some nice co-workers and customers:)

    Cons

    micro-managed, low pay, VERY LOW PAY, Impossible expectations for pay, hours worked. Essentially, chew-'em-up-spit-'em-out mentality towards the workers.

    Advice to ManagementAdvice

    The constant beat-down (nothing. is. ever. good. enough. Ever.), from upper tiered management, means it is passed along even to those that work hard. Put together with the $8.25 an hour and low hours, will continue to equate into high turnovers thus keeping Kirklands from being the great company it could become.
    In witnessing the negativity heaped upon store management, then passed onto associates, one would be mad to climb this corporate ladder.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Not anything to be excited about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Kirkland's part-time (less than a year)

    Pros

    My only pro of the company is the customers

    Cons

    The pay is too low. Some of the employees are very rude, manipulative, and just so uneducated. You get absolutely nothing from enrolling people into K-club which is pretty stingy if you ask me. I've never worked for a company where there's basically no motivation or drive to do anything for the company. I'm already gotten bored, 've got better things to do.

    Advice to ManagementAdvice

    If you want to keep employees give some type of incentive.

    Disapproves of CEO
  6. 1 person found this helpful  

    Don't work here without great health insurance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Canton, GA
    Former Employee - Sales Associate in Canton, GA

    I worked at Kirkland's part-time (less than a year)

    Pros

    Fast paced, amazing energy, HARD work!

    Cons

    Cannot be afraid of heights or glitter.

    Advice to ManagementAdvice

    Tighten up on your stores as far as their interpretations of OSHA. It's shocking that an employee has not been injured or sued due to injury at the work place.

    Doesn't Recommend
    No opinion of CEO
  7.  

    I would not recommend this employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Ocala, FL
    Former Employee - Store Manager in Ocala, FL

    I worked at Kirkland's full-time (more than 3 years)

    Pros

    The employee discount and the team cohesion was the best part of the job.

    Cons

    There is no support from District Manager or Market Manager. Staying within payroll is imperative, but a huge challenge when receiving several trucks a week. In a salaried position, you will not have work-life balance! You will be asked to violate company policy to meet timelines. Human Resources will not return calls, when complaints are made.

    Advice to ManagementAdvice

    Support your Managers. Return their calls. Answer their emails.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Run while you can!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kirkland's

    Pros

    Decent discount, new merchandise frequently, get to be creative. Ap for store draws regular customers. Most employees are easy to work with.

    Cons

    Pay is not worth the work expected, unload trucks in all kinds of weather, upper management is lame at best. Store manager was hateful and psycho. Contradicted herself and lied to get her way. Customer hurt in store & she lied to corporate as to how it happened. Made schedule to suit her needs. Never worked Fri or Sat nights and rarely a Sun. But this is retail right? Should be expected to work those days! Made you feel incompetent and talked about you to other members of management as well as regular team members. Violated HIPPA laws by sharing medical information with team members. Refused to train people to move up if she had personal issues with you. Left messes on the floor for others to pick up after her. NOT! This store manager was a real hot mess!

    Advice to ManagementAdvice

    Don't always believe what's blown up your behinds. Surprise visits do wonders! LISTEN to your employees! They are the ones representing your company. Create a team to unload & process freight. Too many ad changes and crazy floor moves. Just too much for what you are willing to pay.

  9. 1 person found this helpful  

    Tiring, Overwhelming, Not Satisfying

    Current Employee - Team Member in Denver, CO
    Current Employee - Team Member in Denver, CO

    I have been working at Kirkland's part-time

    Pros

    The co-workers are awesome! They're friendly and funny people to work with. The customers aren't bad, they usually know what they come in for, and are easy to work with. The store always smells good and you come home smelling good. They usually understand scheduling needs.

    Cons

    The store manager is condescending. It is a very micro-managed place. I felt very unprepared for the job with the horrible training presentations. I worked 4 shifts in the past 2 weeks while other coworkers work nearly every day. I have been apologized FOR to customers who don't seem upset and usually understand.
     I've been closing in my last few times I've worked here and we are NEVER out in time. Only one other manager finds the importance in getting out at 10. Two people for closing is a horrible idea. I'm the only one who does the actual closing list, and I find most times I can't get everything done.
     I feel constantly overwhelmed and that I never have enough time in the world. I have found myself, I kid you not, crying while coming to work. I've never felt so under-appreciated and so watched in my life. The pay isn't awful, but it's slightly insulting to how much a team member does.
     The constant moving of products is horrible. Not only have I tried to take a customer to where a product WAS to find out that it was moved, again, but constantly having to keep up with where everything is is a total waste of time. The backroom is overwhelmingly full with products that no one purchases.
     I come home feeling like I was hit by a bus. The best time of work is leaving.

    Advice to ManagementAdvice

    Appreciate your workers. Let more than 2 people work a closing shift when one of them is new (me), because I had no idea what I was doing the first time I closed.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Worst Place Ever!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's

    Pros

    The merchandise is reasonably priced but it's also cheaply made and the lamps fall apart and the furniture is junk.

    Cons

    Cheaply made furniture, the district manager does not support anyone, they do not care about employees, too much work to do and they expect you to have it done, you get treated like a prisoner. Honestly the company is a JOKE.

    Advice to ManagementAdvice

    TREAT YOUR EMPLOYEES WITH RESPECT AND PAY THEM MORE! WAY TOO MUCH WORK FOR LITTLE PAY. ACTUALLY WAY TOO MUCH WORK PERIOD! EMPLOYEES WORK THEIR BUTTS OFF TO GET TREATED LIKE CRAP! It's ridiculous

  11. 1 person found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Kokomo, IN
    Current Employee - Store Manager in Kokomo, IN

    I have been working at Kirkland's full-time (more than a year)

    Pros

    The employee discount
    Is nice, cheap prices

    Cons

    All task driven, no support from upper management, treats employees like thieves

    Advice to ManagementAdvice

    No support, sucks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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