Kirkland's Reviews

Updated June 23, 2015
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W. Michael Madden
2 Ratings

Pros
  • The employee discount and the team cohesion was the best part of the job (in 15 reviews)

  • I had friendly co workers who were easy to work with (in 5 reviews)

Cons
  • Upper management does not care about the store employees (in 14 reviews)

  • District manager does not hold people accountable at any level (in 12 reviews)

More Pros and Cons

40 Employee Reviews

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  1. Helpful (2)

    assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Memphis, TN
    Former Employee - Assistant Manager in Memphis, TN

    I worked at Kirkland's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not a lot, I only worked hard for my fellow associates, the company has gone to the dogs and couldn't care less about the hard work that these people do. It was a great company before it went corporate.

    Cons

    They work you to death and don't pay near enough for what is expected and they sit at desks and have regular hours and expect you to work all kinds of retarded schedules. The trucks come in at 4 am and have items up to 175 lbs. for women to lift, no man in his right mind would work for the money that they pay and the killer work load, don't let them fool you when they say that it is a fun job, it is awful !!!!!!!

    Advice to Management

    If the people are good, go to bat for them, if not, weed them out and hire good employees.


  2. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Leesburg, VA
    Current Employee - Part Time Sales Associate in Leesburg, VA

    I have been working at Kirkland's part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Customer service and sales experience

    Cons

    Not enough money and hours


  3. Unpleasant Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Kirkland's part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discounts, mostly a flexible schedule, meet new people, always something to do! Ability to use discounts on clearance merchandise which allows for great buys!

    Cons

    Too many floor moves, unrealistic expectations, unloading trucks with extremely heavy freight. Too much inconsistency. Manager at my location consistently broke company policies. No cleaning crew. Too much glitter on merchandise!

    Advice to Management

    Store manager at my particular location should have led by example. Very unstable person and too much time talking about her personal issues. You can't stick roses in a butt hole & call it a vase!


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  5. Frustrating and disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lafayette, LA
    Current Employee - Sales Associate in Lafayette, LA

    I have been working at Kirkland's

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discount, worked at high volume store so I had lots of access to items

    Cons

    employee discount only applies to in-store purchases, management is inconsiderate, staff is overworked, pressure to maintain KClub percentage, rude management, too lenient on people who didnt show up for work

    Advice to Management

    Acknowledge hard workers, don't assign unrealistic goals, have a better attitude, dont put customers over employees


  6. Helpful (3)

    Corporate could careless about its employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The in house team members are good.

    Cons

    Been with the company over 5 years.. The district managers instruct the store managers to only give all employees 10 hours or less.. So they are not obligated to offer insure or vacation pay., They update the employee handbook yearly and make you sign it so you cannot sue them for any reason. The pay (for mgrs also) a just a hair above minimum wage no matter how long you've been there.. The yearly raise no matter your performance is .02 cents per hour. The company is entirely too top heavy and could care less for the employees that are actually on the store making them their bonuses! You cannot live off of this job, so if you are a high school kid looking for movie money then it's perfect for you!

    Advice to Management

    Stop neglecting your hard working staff thank goodness I was offered a much better job by a customer and finally parted ways


  7. *sigh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Kirkland's part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You meet some nice co-workers and customers:)

    Cons

    micro-managed, low pay, VERY LOW PAY, Impossible expectations for pay, hours worked. Essentially, chew-'em-up-spit-'em-out mentality towards the workers.

    Advice to Management

    The constant beat-down (nothing. is. ever. good. enough. Ever.), from upper tiered management, means it is passed along even to those that work hard. Put together with the $8.25 an hour and low hours, will continue to equate into high turnovers thus keeping Kirklands from being the great company it could become.
    In witnessing the negativity heaped upon store management, then passed onto associates, one would be mad to climb this corporate ladder.


  8. Helpful (1)

    Not anything to be excited about

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Kirkland's part-time (Less than a year)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    My only pro of the company is the customers

    Cons

    The pay is too low. Some of the employees are very rude, manipulative, and just so uneducated. You get absolutely nothing from enrolling people into K-club which is pretty stingy if you ask me. I've never worked for a company where there's basically no motivation or drive to do anything for the company. I'm already gotten bored, 've got better things to do.

    Advice to Management

    If you want to keep employees give some type of incentive.


  9. Helpful (1)

    Don't work here without great health insurance!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Canton, GA
    Former Employee - Sales Associate in Canton, GA

    I worked at Kirkland's part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fast paced, amazing energy, HARD work!

    Cons

    Cannot be afraid of heights or glitter.

    Advice to Management

    Tighten up on your stores as far as their interpretations of OSHA. It's shocking that an employee has not been injured or sued due to injury at the work place.


  10. Helpful (1)

    I would not recommend this employer.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Ocala, FL
    Former Employee - Store Manager in Ocala, FL

    I worked at Kirkland's full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The employee discount and the team cohesion was the best part of the job.

    Cons

    There is no support from District Manager or Market Manager. Staying within payroll is imperative, but a huge challenge when receiving several trucks a week. In a salaried position, you will not have work-life balance! You will be asked to violate company policy to meet timelines. Human Resources will not return calls, when complaints are made.

    Advice to Management

    Support your Managers. Return their calls. Answer their emails.


  11. Helpful (2)

    Tiring, Overwhelming, Not Satisfying

    Current Employee - Team Member in Denver, CO
    Current Employee - Team Member in Denver, CO

    I have been working at Kirkland's part-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The co-workers are awesome! They're friendly and funny people to work with. The customers aren't bad, they usually know what they come in for, and are easy to work with. The store always smells good and you come home smelling good. They usually understand scheduling needs.

    Cons

    The store manager is condescending. It is a very micro-managed place. I felt very unprepared for the job with the horrible training presentations. I worked 4 shifts in the past 2 weeks while other coworkers work nearly every day. I have been apologized FOR to customers who don't seem upset and usually understand.
     I've been closing in my last few times I've worked here and we are NEVER out in time. Only one other manager finds the importance in getting out at 10. Two people for closing is a horrible idea. I'm the only one who does the actual closing list, and I find most times I can't get everything done.
     I feel constantly overwhelmed and that I never have enough time in the world. I have found myself, I kid you not, crying while coming to work. I've never felt so under-appreciated and so watched in my life. The pay isn't awful, but it's slightly insulting to how much a team member does.
     The constant moving of products is horrible. Not only have I tried to take a customer to where a product WAS to find out that it was moved, again, but constantly having to keep up with where everything is is a total waste of time. The backroom is overwhelmingly full with products that no one purchases.
     I come home feeling like I was hit by a bus. The best time of work is leaving.

    Advice to Management

    Appreciate your workers. Let more than 2 people work a closing shift when one of them is new (me), because I had no idea what I was doing the first time I closed.



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