Kirkland's Reviews

Updated August 19, 2014
Updated August 19, 2014
118 Reviews
2.3
118 Reviews
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Kirkland's CEO and Director Robert E. Alderson
Robert E. Alderson
58 Ratings

Review Highlights

Pros
  • The employee perks are great, specifically the 20% employee discount (in 11 reviews)

  • I had friendly co workers who were easy to work with (in 4 reviews)


Cons
  • All task driven, no support from upper management, treats employees like thieves (in 13 reviews)

  • District manager does not hold people accountable at any level (in 11 reviews)

More Highlights

34 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Tiring, Overwhelming, Not Satisfying

    Current Employee - Team Member in Denver, CO
    Current Employee - Team Member in Denver, CO

    I have been working at Kirkland's part-time

    Pros

    The co-workers are awesome! They're friendly and funny people to work with. The customers aren't bad, they usually know what they come in for, and are easy to work with. The store always smells good and you come home smelling good. They usually understand scheduling needs.

    Cons

    The store manager is condescending. It is a very micro-managed place. I felt very unprepared for the job with the horrible training presentations. I worked 4 shifts in the past 2 weeks while other coworkers work nearly every day. I have been apologized FOR to customers who don't seem upset and usually understand.
     I've been closing in my last few times I've worked here and we are NEVER out in time. Only one other manager finds the importance in getting out at 10. Two people for closing is a horrible idea. I'm the only one who does the actual closing list, and I find most times I can't get everything done.
     I feel constantly overwhelmed and that I never have enough time in the world. I have found myself, I kid you not, crying while coming to work. I've never felt so under-appreciated and so watched in my life. The pay isn't awful, but it's slightly insulting to how much a team member does.
     The constant moving of products is horrible. Not only have I tried to take a customer to where a product WAS to find out that it was moved, again, but constantly having to keep up with where everything is is a total waste of time. The backroom is overwhelmingly full with products that no one purchases.
     I come home feeling like I was hit by a bus. The best time of work is leaving.

    Advice to ManagementAdvice

    Appreciate your workers. Let more than 2 people work a closing shift when one of them is new (me), because I had no idea what I was doing the first time I closed.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Miserable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Assistant Manager in Clarksville, IN
    Former Employee - Senior Assistant Manager in Clarksville, IN

    I worked at Kirkland's full-time (more than an year)

    Pros

    Decent discount. Some associates were nice and hard working. Too much gossip especially by store manager. Grow up!

    Cons

    Cheap china crap that falls apart or breaks. You get what you pay for.

    Advice to ManagementAdvice

    Lose your attitude and TRAIN people!! You can't expect results if you don't teach people how to do their job correctly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Worst Place Ever!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's

    Pros

    The merchandise is reasonably priced but it's also cheaply made and the lamps fall apart and the furniture is junk.

    Cons

    Cheaply made furniture, the district manager does not support anyone, they do not care about employees, too much work to do and they expect you to have it done, you get treated like a prisoner. Honestly the company is a JOKE.

    Advice to ManagementAdvice

    TREAT YOUR EMPLOYEES WITH RESPECT AND PAY THEM MORE! WAY TOO MUCH WORK FOR LITTLE PAY. ACTUALLY WAY TOO MUCH WORK PERIOD! EMPLOYEES WORK THEIR BUTTS OFF TO GET TREATED LIKE CRAP! It's ridiculous

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  5. 1 person found this helpful  

    Horrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Kokomo, IN
    Current Employee - Store Manager in Kokomo, IN

    I have been working at Kirkland's full-time (more than an year)

    Pros

    The employee discount
    Is nice, cheap prices

    Cons

    All task driven, no support from upper management, treats employees like thieves

    Advice to ManagementAdvice

    No support, sucks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    No work / life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's full-time

    Pros

    Discount is very good for managers.

    Cons

    Management typically works over 50 hours. Unrealistic expectations for amount of work vs. Payroll. Manager expected to pick up where payroll ends. No work/ life balance.

    Advice to ManagementAdvice

    The work load is unrealistic for the management. They run the business as is it is a large company with the payroll to match.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Sadly not what I had hoped it to be. Impossible workload, very little support, poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Kirkland's full-time (more than an year)

    Pros

    Kirkland's seems to be trying to do the right thing in some areas. I worked with enthusiastic, hardworking people. Most of the customers were pleasant and the merchandise was fun and seemed to keep up with current trends in decorating and pop culture. I really enjoyed the people in my store and hated to leave them. They were a wonderful group of people who did everything they possibly could to be successful in a very difficult situation. Group Manager was friendly and enthusiastic when I met him. That was definitely a positive.

    Cons

    We had poor leadership on a District level. Demeaning people, sarcasm and cruelty do not go a long way in generating excitement and loyalty from your team. My store team members were described as worthless, even though they had gone to great lengths to run a good store. I worked an average of 55 to 60 hours a week but even that was not enough. Good safety policies were non-existent. We had no sensible and attainable processes in place for the day-to-day business to run smoothly. Only two people working at a time in a large store cannot possible get an ad set, pull furniture from the back, push freight, zone and maintain any semblance of good customer service. It's very difficult to be in a new role and have no support from peers. Maybe some sort of mentoring program would be helpful. The most help I received was from a store manager in another state that I met while training. My own district was not a safe place for a new employee. There was a lot of jealousy, gossip, criticism and complaining. Unfortunately, there was not much guidance, support or kindness. Very, very difficult environment, especially as the district manager seemed to revel in it. I came from another retailer that worked employees very hard but we never were demeaned or treated with such disdain.

    Advice to ManagementAdvice

    My advice is for regional management or their representatives to go into the stores and speak to people. Find out what is really happening on a district level. Ask about safety and processes. Safety is an area that requires immediate attention. Ask questions of your team members, store managers and assistant managers. Ask for honesty from them without fear of repercussions. You have lost professional and talented people because of the issues above. You could be a great company to work for. Please step back and consider what people are telling you about why they left your company. I don't think these are the values that Kirkland's was founded on and aspires to.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    HORRIBLE EXPERIENCE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kirkland's full-time

    Pros

    Discount is decent, varies depending on level of job position

    Cons

    Store manager was horrible to work for. Hateful, arrogant, threatening, fake, dishonest, fixed schedule to suit their needs and did not meet company standards. Backstabbing among employees, dishonest employees, even when reported nothing was done about it. Constant movement of product to the point it was ridiculous! Unloading all merchandise into the store including very heavy furniture, mirrors and art. Truck unloading was done in extreme heat and cold without breaks, fans, or drinks. Pay scale is not comparable to the work needing to be done and expectations are unrealistic.

    Advice to ManagementAdvice

    Pay needs to be increased. Upper management needs to take into consideration of complaints and follow through. Trucks should be unloaded by a separate team and not employees who need to work the floor. Store management needs to be held accountable for their actions. Way too many ad changes for one day, two day and three day weekend sales. Make sure proper training is being completed on ALL levels of employment not just what the store manager THINKS is ok. Associate confidentiality is not protected.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Work done DOES NOT equal the LOUSY pay!Slave labor. emptying truck before dawn (4am) for $8.50 an hour.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's part-time (more than an year)

    Pros

    Flexibility, because management did not want to fire anyone because no one wanted to work there when they found out pay & what work that little pay entails.

    Cons

    EVERYTHING! no incentives when you sell their credit cards or rewards club. no rewards for employees. employee discount is terrible. Loss prevention watches us like we are criminals. can't combine coupons if you are a credit card holder with employee discount. VERY UNFAIR WORK PRACTICES.

    Advice to ManagementAdvice

    Increase your pay & turnover will not be so high. Offer raises. Was with store for almost 2 years & no raise. if you are a 'Christian' based company then be Christ like & offer a liveable wage especially for emptying a truck of sometimes 800 boxes that could weigh at the least 10 lbs & the most 50 lbs. Doing this in rain & snow AT 4 AM is DANGEROUS!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Miserable Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kirkland's

    Pros

    Nice discount and that's about it!

    Cons

    Little to no room for advancement. Very poor leadership and training. Difficult and unrealistic expectations. Constant movement of product which makes it difficult for part time employees able to keep up and customers disgruntled because they are unable to find what they found in the store one day prior. Unprofessional behavior from upper management & favoritism to certain associates. Required to climb large ladders that are not safety ladders and must be able & willing to unload trucks in ALL kinds of weather! Some of which is large pieces of furniture & mirrors. Most merchandise is cheaply made & doesn't hold it's value. I do not & will not recommend this company for a place of employment. The job needs to be challenging yet fun and a positive place to come into. Too much drama and backstabbing from team members all the way up to store management. Don't let the fake smiles fool you! That place is a joke!

    Advice to ManagementAdvice

    There are no perks except discount. Leadership sucks! Culture is a joke! Too much favoritism & backstabbing! Learn to be professional and curb your attitude. From the bottom to the top everyone puts their pants on one leg at a time. Your "title" and pay makes you no better than those you pay minimum wage to and do your dirty work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Poor management and little care for store employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kirkland's full-time (more than 3 years)

    Pros

    Fast paced work environment with rapidly changing product kept things fun and interesting. Good employee discount.

    Cons

    High expectations of all employees and very low pay. Upper management does not care about the store employees. In the district I worked in, every store turned over the Store Manager 2-3 times in ONE year. Every store. Even though multiple people in a variety of positions and stores have made formal complaints to HR, there have been few changes in regards to the behavior of the District Manager. I realize that some of the Store Managers probably needed to go, but some of them were the District Manager's own hires/promotions. Is it realistic to believe that EVERY store cannot keep a Store Manager for more than one year, or is there maybe a problem with the District Manager's leadership style?

    We were expected to follow planograms to the letter, but did not get the product to support it, so were faced with having to choose something else to put in the display. When the DM came in the store she always had a scowl on her face and hated everything we had done. She would proceed to rip displays down, leaving product all over the store in an unsafe manner for customers to shop, go sit in the office on the phone, and then leave a huge, impossible list for us to complete over the busy weekend. The DM would tell us we weren't doing anything right, but when we asked her for help, direction, or best practices, she would tell us to "just fix it" and that she didn't have time to "babysit" us.

    The company provides no training, you have to figure it all out yourself, but if it's not done correctly, there will be consequences.

    Advice to ManagementAdvice

    Pay attention to your store employees and listen to them. They are the people who are bringing money into the company. Value your employees, and show them that they are valued.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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