Kirkland's Reviews

Updated August 18, 2015
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W. Michael Madden
2 Ratings

Pros
  • The employee discount and the team cohesion was the best part of the job (in 15 reviews)

  • I had friendly co workers who were easy to work with (in 5 reviews)

Cons
  • Upper management does not care about the store employees (in 14 reviews)

  • District manager does not hold people accountable at any level (in 12 reviews)

More Pros and Cons

44 Employee Reviews

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  1. Overall Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Third Assistant Manager in Houston, TX
    Current Employee - Third Assistant Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kirkland's part-time

    Pros

    I've been with the company for two years, and they primarily promote from within. So obtaining a different position is possible.

    Cons

    There's a lack of employees. They have implemented a program called People's Answers to "help" find employees that best fit the company. The problem is, nobody seems to be able to pass the test. So now there's no coverage, EVER. You would think that that indicates that the current employees are getting an abundance of hours, but that isn't the case. The pay is also terrible for the type of work that has to be done

    Advice to Management

    If you know that an employee has open availability, pay them more and give them the hours because they're the ones who are keeping your stores afloat.


  2. Gross indifference to basic employee inquiry.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager Third Key in Norman, OK
    Former Employee - Assistant Manager Third Key in Norman, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun merchandise, worked with school schedule, adequate employee discount.

    Cons

    The temporary position I held was seasonal, I stayed on for two weeks as team member. HR refuses to acknowledge to other companies that I held key holder position. Also took months to get w2. Had to file tax extension.


  3. Hard work, very low wages

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Employee in North Houston, TX
    Current Employee - Seasonal Employee in North Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kirkland's part-time (Less than a year)

    Pros

    Co-workers are all super nice and we work well as a team.

    Cons

    Oh where do I begin...first off, be sure to look over any item that you buy from this store. If it has been scratched, you can bet there is marker all over it to cover up the scratches. Check for super glue or hot glue, they are famous for gluing something together well enough to sell it to you! Now onto the fun stuff: you get very little hours, maybe 10 a week. Only management gets anywhere close to 40 a week. You will never work over 5 hours a shift, they do NOT believe in giving breaks at all. You are literally on your feet for your entire 4-5 hour shift. They expect you to climb 12 foot tall ladders with no spotters, to place heavy, bulky items up on the top shelf of a display. If you ask for help, they frown at you. I seriously believe they really do not care about the safety of the employee, but they preach safety first. Ha. You apply for a full time, team member job. They interview you and let you know you will get anywhere between 20-30 hours a week, which is a lie. Then they offer you the job as a seasonal employee instead so they can pay you $8.25 instead of almost $9.00/hr with no benefits at all. Like I said, forget the 20-30 hours, you will get 10 a week. When the freight truck comes each week, they expect you and your co-workers to unload an entire truck under 2 hours (18 wheeler), while management is usually no where to be found. After you unload the truck, they expect you and your team to unpack every single box, assemble every lamp, restock the store and then discard of the cardboard and trash before your shift ends. Virtuously impossible if you receive over 200 boxes of freight. And management, what a joke! No matter what your age is you get treated like you are a child. Management speaks to you so rudely and boy do they lie, straight to your face.They lock your personal belongings and cell phones up when you arrive for your shift and you have no access to your items until the end of your shift when management unlocks the cabinet (which is at the cash wrap counter). If you are looking for a part time job in the home décor business, go to Hobby Lobby, they pay double what Kirkland's pays! One of our Sr. Managers seems like she really hates her job, so she takes it out on us. She went as far as to throw an item at a co-worker the other day because she did not like how the co-worker arranged her display. The proper action would have been to show her how you would like it to look, not throw an item at her. If it would have been me she threw the item at, she would be in jail for attempted assault with a metal wall hanging. I don't play childish games. I show up on time, do my job 100% and go home after my shift ends but no one cares. I know it is all about the all mighty dollar, but you will not keep quality employees by treating us badly.

    Advice to Management

    Stop lying to your employees. Grow up and treat your employees like adults. Do not belittle your employees or talk bad about them when they are in ear range and can hear you. We all bust our butts to make your store look good while management sits around in the office and does who knows what. We are here to help our store succeed and some of us really do take pride in working for your company, so it would be nice to hear a compliment every now and then instead of rudeness. Plus, hire management that has experience. I have worked at several Kirkland's stores and all the store managers just seem to have a chip on their shoulder. You're lucky if you happen to see one of them smile. Also make their goals for the day attainable. We have to sign up so many people each day for the K credit card. In today's society, not everyone is just eager to hand over the social security number to the young adult behind the counter. I know I never will. Just please be nicer to your employees. We show up, work so hard for such little pay, and don't even get as much as a thank you for your hard work today! It is pathetic.


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  5. It's nice but..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stockroom Associate
    Former Employee - Stockroom Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kirkland's part-time (More than a year)

    Pros

    Employee discount is great. The product is great. Some customers are wonderful. If you can handle certain things it's a great place to get the experience for other jobs.

    Cons

    Management sucks. They pick one person and single them out and blame them for everything. My mom got cancer so I dropped down to just doing truck in Wednesday. And when I did that things got so much worst. They singled me out for everything. 500 boxes didn't get opened, it's only one team members fault. It's like they were asking me to quit. They were not flexible with my moms cancer appointments. The management at my store just sucked.

    Advice to Management

    Actually care about your employees well being. Don't dismiss what they are saying and pretend to care when they put in their 2 week notice. Stop playing favorites. One of you is insanely close to another stock person and you clearly favor her over all the others. Just grow up and be an actual manager.


  6. Helpful (2)

    Downhill Fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate
    Doesn't Recommend
    Neutral Outlook

    I have been working at Kirkland's part-time (More than a year)

    Pros

    large turn-over so the team cohesion has even left the building so to speak. The team members were a positive at one time. The products all made in China and quality is becoming more and more awful. The discount was a pro, but now with customer discounts being the same ...

    Cons

    Awful pay, awful hours, unsafe environment. It doesn't seem to be store managements issue - they are only doing what the company tells them to do. Between the high turnover of employees (hours change constantly so hard to supplement with another job...or two. The quality of the merchandise - Kirklands is becoming the dollar store of home decorating, and that is sad. I really did once love this company.

    Advice to Management

    None.


  7. Helpful (2)

    assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Memphis, TN
    Former Employee - Assistant Manager in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not a lot, I only worked hard for my fellow associates, the company has gone to the dogs and couldn't care less about the hard work that these people do. It was a great company before it went corporate.

    Cons

    They work you to death and don't pay near enough for what is expected and they sit at desks and have regular hours and expect you to work all kinds of retarded schedules. The trucks come in at 4 am and have items up to 175 lbs. for women to lift, no man in his right mind would work for the money that they pay and the killer work load, don't let them fool you when they say that it is a fun job, it is awful !!!!!!!

    Advice to Management

    If the people are good, go to bat for them, if not, weed them out and hire good employees.


  8. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Leesburg, VA
    Current Employee - Part Time Sales Associate in Leesburg, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kirkland's part-time

    Pros

    Customer service and sales experience

    Cons

    Not enough money and hours


  9. Unpleasant Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kirkland's part-time (Less than a year)

    Pros

    Discounts, mostly a flexible schedule, meet new people, always something to do! Ability to use discounts on clearance merchandise which allows for great buys!

    Cons

    Too many floor moves, unrealistic expectations, unloading trucks with extremely heavy freight. Too much inconsistency. Manager at my location consistently broke company policies. No cleaning crew. Too much glitter on merchandise!

    Advice to Management

    Store manager at my particular location should have led by example. Very unstable person and too much time talking about her personal issues. You can't stick roses in a butt hole & call it a vase!


  10. Frustrating and disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lafayette, LA
    Current Employee - Sales Associate in Lafayette, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discount, worked at high volume store so I had lots of access to items

    Cons

    employee discount only applies to in-store purchases, management is inconsiderate, staff is overworked, pressure to maintain KClub percentage, rude management, too lenient on people who didnt show up for work

    Advice to Management

    Acknowledge hard workers, don't assign unrealistic goals, have a better attitude, dont put customers over employees


  11. Helpful (4)

    Corporate could careless about its employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The in house team members are good.

    Cons

    Been with the company over 5 years.. The district managers instruct the store managers to only give all employees 10 hours or less.. So they are not obligated to offer insure or vacation pay., They update the employee handbook yearly and make you sign it so you cannot sue them for any reason. The pay (for mgrs also) a just a hair above minimum wage no matter how long you've been there.. The yearly raise no matter your performance is .02 cents per hour. The company is entirely too top heavy and could care less for the employees that are actually on the store making them their bonuses! You cannot live off of this job, so if you are a high school kid looking for movie money then it's perfect for you!

    Advice to Management

    Stop neglecting your hard working staff thank goodness I was offered a much better job by a customer and finally parted ways



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