Kirkland's Reviews

Updated August 17, 2014
Updated August 17, 2014
115 Reviews

2.3
115 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kirkland's CEO and Director Robert E. Alderson
Robert E. Alderson
57 Ratings

Review Highlights

Pros
  • The employee perks are great, specifically the 20% employee discount (in 10 reviews)

  • I had friendly co workers who were easy to work with (in 3 reviews)


Cons
  • Upper management does not care about the store employees (in 11 reviews)

  • District manager does not hold people accountable at any level (in 10 reviews)

More Highlights

25 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    think twice!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager Third Key  in  Peachtree City, GA
    Former Employee - Assistant Manager Third Key in Peachtree City, GA

    I worked at Kirkland's part-time for more than a year

    Pros

    company parties, great discount, always get breaks, get to wear apron makes it easy to get ready

    Cons

    not enough pay, have to unload the semi truck, part time employees can only work like 23 hours

    Doesn't Recommend
    No opinion of CEO
  2.  

    Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's for more than 5 years

    Pros

    Customer base is very friendly, product is low price and great for just starting out, fellow employees are a great team.

    Cons

    Ridiculous amount of work, payroll is at an all time minium, added on tasks and directives during work week with no adjustments to schedule allowed, upper management is out of touch with the workload at the store level.

    Advice to ManagementAdvice

    Overworked and stressed managers do not make for great team leaders. They need to re-visit their levels of management. The expectations on the SM and Sr.asm as the only full time employees is unrealistic. They basically have the stores being run by hourly employees that only get 15 hours a week. Do you really think 15 hours a week at minimum wage promotes a caring and responsible attitude? Step out of the corporate world and visit reality.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Assistant Manager  in  Chicago, IL
    Former Employee - Third Assistant Manager in Chicago, IL

    I worked at Kirkland's part-time for more than 3 years

    Pros

    Fun environment, friendly staff. Usual mix of retail customers being mostly pleasant. Always changing, fast paced environment. New merchandise weekly. Store discount.

    Cons

    Out of touch upper management. Not interested in genuine feedback on day to day operations a just get it done, no matter how impossible attitude. Expectations are difficult to keep up with as payroll (especially management) is kept to a minimum, often creating a dangerous environment in the stock room as well as sales floor. Nearly impossible to keep the customer first with the amount of tasks a staff of often times only 2 employees.

    Advice to ManagementAdvice

    Invest in your employees. Most are passionate about the job but are quickly overwhelmed by it. Staff the store appropriately to make sales goals AND clean the store AND properly merchandise AND carry out the daily task list and so on and so on and so on...

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Stock/Sales  in  Tulsa, OK
    Current Employee - Cashier/Stock/Sales in Tulsa, OK

    I have been working at Kirkland's full-time for more than 5 years

    Pros

    You will meet good people (customers) while working there.

    Cons

    Low pay, horrible hours (10-15) hours per week. store management will take you off the schedule sometimes if he feels a personal way about you & will replace you without notice. Most of the managers takes everything personal, if their outside life isnt going well they will bring there problems to work and take it out on you. They make cashiers do all of the labor. On truck days they expect so much but we are only getting paid so little. They wont give you raises either, ive been there for 3 years, still making a couple of cents from what i started from.

    Advice to ManagementAdvice

    Stop taking personal issues to work. Train your management better to follow instructions correctly by store codes. Start praising your cashiers than treating them like they are nothing. Give us raises!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    GOOD COMPANY BAD MERCHANDISE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's

    Pros

    great pay, hours, and company

    Cons

    merchandise is crap! falls apart. It is all for props. Nothing else

    Advice to ManagementAdvice

    stop moving the product so much. by the time it is sold, it's falling apart!!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Cautious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Kirkland's part-time for less than a year

    Pros

    Nice product, able to be creative, co-workers are nice

    Cons

    Unloading trucks in extreme heat & extreme cold. Pay is not anywhere close to being acceptable to what it should be for what is expected of you. Heavy merchandise that women should not have to deal with. Climbing large ladders. Expectations are unrealistic at times. Constant battle weather to wait on customers or complete tasks. Manager is unprofessional.

    Advice to ManagementAdvice

    Take into consideration that most of the store staff consists of women & they should not be doing such heavy physical labor. Pay scale needs to be higher! Men should be hired to do truck unloading!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Store manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kirkland's

    Pros

    Discount 40% as the store manager. Customers were great. Loyalty club good.

    Cons

    Managers not treated like adults. District manager does not hold people accountable at any level.

    Advice to ManagementAdvice

    Treat your store managers with more respect and give them the ability to hold their team accountable.

  9.  

    Love the people I work with but the company is not about taking care of it employees...very low pay!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Canton, GA
    Current Employee - Team Member in Canton, GA

    I have been working at Kirkland's part-time for more than 3 years

    Pros

    Very high paced! No down time.

    Cons

    Low pay, not enough help nor hours to get things done. Upper management doesn't ever show appreciation just wants more from you... High turn over.

    Advice to ManagementAdvice

    Value all your employees not just upper management! Remember it is your "Team Members" that makes the customers experience special and if the employee doesn't feel important the customer more than likely will not. It is us who shape their experience.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    senior assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Assistant Manager  in  Douglasville, GA
    Current Employee - Senior Assistant Manager in Douglasville, GA

    I have been working at Kirkland's full-time for more than a year

    Pros

    discounts, paid days off, some of the customers helped pass the time

    Cons

    a lot of moves, lying managers, old fashion

    Advice to ManagementAdvice

    lets start with the truth....my manager often lied to get her manager to do everything. there was no team effort, and no development, because Kirkland's is willing to promote anyone to be a store manager. my manager would often leave early because she was salary, and tell stories so you could feel sorry about every mistake she did, or justify everything. I kinda feel bad for her. other than my manager the job was cool, no down time.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Long Term Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Midland, TX
    Former Employee - Store Manager in Midland, TX

    I worked at Kirkland's full-time for less than a year

    Pros

    Management turnover is high so that creates a need for management jobs and security for those willing to stay.

    Cons

    pay scale, under staffing or labor scale

    Advice to ManagementAdvice

    This company should be used as an entry level management position and a stepping stone

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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