Knology Reviews

29 Reviews
2.6
29 Reviews
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Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
18 Ratings

7 Employee Reviews Back to all reviews

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  1.  

    Find another place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cst in Huntsville, AL
    Former Employee - Cst in Huntsville, AL

    I worked at Knology full-time (more than an year)

    Pros

    Customers are great and coworkers try to help each other out.Once out of the office your day gets better

    Cons

    Good ole Boy System unless your buddy buddy with the Supes or manager you will be the last to get new equipment

    Advice to ManagementAdvice

    you cant always be negative there is a thing called positive reinforcement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Avoid this company!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Huntsville, AL
    Current Employee - Anonymous Employee in Huntsville, AL

    I have been working at Knology

    Pros

    Discount on Cable services. Nice uniforms.

    Cons

    Horrible pay. Laughable pay raises. Near impossible QC standards. Very expensive Ins. Very low emp moral. No chance for advancement. Vehicles are run down and falling apart.

    Advice to ManagementAdvice

    Upper management needs to witness first hand the affects their policy changes have on their employees in the field. Make policy changes that directly affect an employee's earning potential known before these policies are implemented. Take problems and concerns more seriously. Treat employees as a person, not a number. We have families to support.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Run...Away...Very fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tech Support Representative in Sioux Falls, SD
    Current Employee - Tech Support Representative in Sioux Falls, SD

    I have been working at Knology

    Pros

    Anyone can get hired there and unlimited overtime, management is always on site. Break rooms have ample seating and tv/internet available.

    Cons

    The pay at Knology is horrible. I could make the same or better flipping burgers. Career advancement is a joke there is nowhere to advance. The more work you do, and the more responsibilities you take on the less likely you are to get a decent raise or shot at a promotion. Front line management/supervisors only do what they absolutely have to in order to not get fired and make it through the day. mid level and upper management are mostly disconnected from what actually goes on and show no wish to change that. I have been with this company going on 4 years and I have gotten a TOTAL of $0.40 in raises since day one, and that is as a "top performer". If a customer asks to speak to a supervisor you will ALWAYS get push-back no matter who it is.

    Advice to ManagementAdvice

    Start practicing what you preach in your values both INSIDE and OUTSIDE the building. Pay people what they are worth instead of what looks good on the bottom line and maybe you will make it up on not having to train loads of replacements.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    If you have any professional pride, don't even apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Specialist in Augusta, GA
    Former Employee - Technical Support Specialist in Augusta, GA

    I worked at Knology

    Pros

    adequate insurance package, adequate work environment when the heating or air conditioning is actually working which is not guaranteed on any given day. Discount on service if you happen to live in one of the scattered service areas and don't mind the service interruptions.

    Cons

    Incompetent management who are unresponsive and often abusive
    Non existent training, employees are expected to figure out issues and new procedures from one or two page handouts passed around with no feedback or hands on instruction.
    A Grading and promotion system geared toward rewarding those who do the least work .
    No reasonable system for granting time off, schedules are deliberately set up to prevent employees from having two consecutive days off and getting a Holiday off is impossible., entire months of the year are blocked out as no vacation times for regular employees.
    Substandard service provided by the Company results in extensive overwork for barely adequate compensation, many employees have to work 10 to 20 hours overtime to make a decent living with this company in an area where prices are generally low.
    No understanding by management of the need for personal or sick time, if you have to take a medical leave you will eventually be terminated for one reason or another when you return.Sick days are held against employees even with a valid doctors excuse.

    I worked for this company for 3+ years and its is the only place I have ever worked that I would never under any circumstances return too.

    Advice to ManagementAdvice

    Management at this company is out of touch and it would help the company if that were to change
    Hiring Managers who have some clue as to what their job is and how to effectively motivate and manage people should be common sense for any business that expects to survive.

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Knology is a paycheck not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Represntative in Martinez, GA
    Current Employee - Technical Support Represntative in Martinez, GA

    I have been working at Knology

    Pros

    One of the best things about Knology is the discount on services, though they are inferior to the same services in the area provided by other communication companies.

    Cons

    There are no rotating holidays despite what management promises. There is little promotion from within the company, they prefer to hire for management and leadership outside the company. The pay is comparatively low when scaled against the same positions with other companies. Holidays are almost impossible to schedule off. The grading of performance and determining of raises in not well thought out

    Advice to ManagementAdvice

    Start hiring from within. Morale takes a hit every time a position is filled by an outside person with no knowledge of company guidelines, needs, or policy. Some departments are completely overworked and required to an unbalanced load, yet they are not compensated properly and must seek overtime in order to make ends meet. Clue scores per department need to weigh on a different scale when considering positions moves. It is very easy to obtain high scores in some departments and as a result those departments always seem to grab promotions. Finally, pay is not in line for the city this company is located. A worker should not have to work 6+ days a week in order to survive in Augusta, GA

    Doesn't Recommend
    Approves of CEO
  7. 1 person found this helpful  

    Not a place I would recommend to anyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Specialist in Sioux Falls, SD
    Former Employee - Technical Support Specialist in Sioux Falls, SD

    I worked at Knology

    Pros

    Discount on Services if you live within a serviceable area. Decent insurance company. Occasional incentives for beating expectations

    Cons

    Poor shift choices. Some upper management did not know how to run their positions. Impossible to get anytime off. Non qualified management (didn't meet requirements for even applying for the job). Constantly changing policies. Employer discriminates against employees, and management typically disrespected employees.

    Advice to ManagementAdvice

    Learn how to hire individuals that know about what job they are intending to perform

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Backstabbing< Lazy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Knology

    Pros

    Hire alot and avg size company, promote uneducated, work lack luster, alot of different deparments alll under one roof. Good park easy access

    Cons

    poor managment, poor pay, not room for growth, bad attendance policy and poor location and work hours and scheduled change without notice and delayed breaks and lunchs

    Advice to ManagementAdvice

    stop micro managing, hire educated people to do advanced jobs, more restrooms better parking and stop rushing techs that are helping your customers

    Doesn't Recommend
    No opinion of CEO

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