Knology

  www.knology.com
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Knology Reviews

Updated Jun 13, 2014
All Employees Current Employees Only

2.5 29 reviews

67% Approve of the CEO

Knology President, CEO, and Director Rodger L. Johnson

Rodger L. Johnson

(18 ratings)

29% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Level 1 Tech Support

    Level I Tech Support (Former Employee) Augusta, GA

    ProsDecent pay rate and benefits, nice new facility, opportunity to earn commissions.

    ConsMandatory overtime, inflexible scheduling, hectic work environment.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Decent benefits but insignificant pay and raises. Your wrist will be ready to fall off from constant typing.

    Inside Sales (Former Employee) Augusta, GA

    ProsIf you can read a script, you have found your home. Not a challenging job.

    ConsPay is too low compared to competitor's pay scale. Benefits are not inexpensive. Moving up the ladder is very difficult. Everyone is more concerned about numbers than about people. Expect to have your lunch at 10:30 am. if you are a new employee. Not enough new computers for all the employees. People leave the company constantly.

    Advice to Senior ManagementHappy employees are more productive and loyal employees.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great at first then rapidly downhill

    Tech Support (Current Employee) Augusta, GA

    ProsStarted out a nice place to work -- friendly, good pay, fun.

    ConsRaises averaged less than 2%, only lip-service to listening to employee input.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Poor management and loyalty to employees.

    Operations Department (Former Employee) West Point, GA

    ProsFlexible when it comes to family most of the time. Good people to work with in most departments. Small discount on service.

    ConsLong hours, poor management, no loyalty, no praise, low pay. Minimum senior support. Segregated groups that backstab or do anything to get ahead.

    Advice to Senior ManagementRehire management or grow a pair. If you can't take care of your employee's you'll have hire temp people to replace well experience who would be faithful. Oh wait you're already doing that. Temp seems to be cheaper in the mind of some people.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    love the coworkers but the company is shaky

    Anonymous Employee (Current Employee) Augusta, GA

    ProsKnology has great employees, they work well around your schedule but this is only if u end up under a understanding sup or manager

    ConsThe pay is not good, company has no loyalty to dedicated to employees, the benefits are not good either. Leadership is lacking

    Advice to Senior Managementlocal call center management should be more hands on with employees and the day to day business of knology. This would boost moral

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Learning

    Anonymous Employee (Current Employee) West Point, GA

    ProsMulti business unit opportunities - hands on

    ConsEmployee Compensation for work content

    Advice to Senior ManagementInitiate incentive programs

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    At one point was a great place to work

    Service Technician (Current Employee) Huntsville, AL

    ProsPlenty of hours, a fair wage paid to those who put forth effort. Company vehicles to drive home when you are a service tech or higher plus laptops. and phone to use as well. Most of your co workers are great people to be around. The company stays fairly up to date with technology. Mid level supervisors are great. The maintenance crew is top notch so you don't have to worry a lot about crappy signal to use at the customer premises.

    ConsOver the last year and a half the new management over install and service has been incompetent. You are asked to keep your repeats below %15 but given up to 15 jobs a day and expected to take your time on everyone of them. When the installation and service manager was taken on route with a service tech and the tech was so far behind he couldn't take a lunch, he had him drop him off to eat and pick him up the next job was done. If you are sent to repair a phone and a week later their house is hit by lightning and kills the modem you are considered at fault on your repeats. If you are sent to replace a remote, you are only given 15 min. to replace the remote, and if all the wiring is trashed you are expected to fix it, not the installer who won't do his job right, then you have to make it on time to your next job. It used to be a team oriented place to work but the new management over serv. and install has made it every man for himself. The worst part is that the general management is so clueless that it is the biggest joke in the office that he has no idea whats going on, and if you want to get the attention of the serv. and install management you can find them under the desk of general management. Oh yeah and most of the fleet is trash, maintenance cant keep 2 bucket trucks running for longer than a week.

    Advice to Senior ManagementListen to your mid level supervisors and your long term employees. Get yourself an installation and service manager who has done service before, and a GM who knows what is going on I have been at there 4 years and see him every morning and he still doesn't know my name and keeps asking about my daughter...I have a son too , but I told him this every morning for the past 4 years

    No, I would not recommend this company to a friend

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