Kohl's

  www.kohlscorporation.com
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Kohl's Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.0 1,994 reviews

64% Approve of the CEO

Kohl's Chairman, President & CEO Kevin B. Mansell

Kevin B. Mansell

(900 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • As a part timer they work well with work life balance in scheduling(in 68 reviews)

  • The only positive reason to work at Kohl's is the employee discount(in 163 reviews)


Cons
  • There is no work life balance as much as they would like you to believe there is(in 83 reviews)

  • Kohl's is essentially a credit card company which also happens to sell clothing(in 98 reviews)

392 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    If you want to be berated and stressed, work at kohls.

    Customer Service Area Supervisor (Current Employee)

    Pros-there are enough supervisors to delegate individual dept tasks
    -LP is prominent
    -flexible scheduling

    Cons-pay is the same whether you're schedules register or customer service...even though the leniency of kohls return policy has turned people into advantage taking monsters. People will return year old items or complain about the "false advertising" of the "no recoept, no problem" policy bc if you don't have a receipt you could get back like $3 on an item that was ticketed at $30.00...
    - people bring in their 30% coupons a week ahead and a week over and management will let this happen. It's the most annoying thing.
    -who knows if the company is accepting expired kohls cash or not since they have changed their minds 3 times in the last year I've been there.
    -you are pressured to push credit and if you don't then suddenly you are getting scheduled less and less.
    -21 year old managers who can't problem solve

    Advice to Senior ManagementListen to your employees. Back them up.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    To the company, you're a number and not a person.

    Sales Floor Associate (Former Employee) Walker, MI

    Pros-Very flexible hours, perfect for college students
    -Nice discount with employee shopping coupons offered as well
    -Benefits offered to part-time employees after 6 months

    Cons-Hours go WAY down after the holiday season. I was cut from 20 hours a week to 4 hours every TWO weeks...
    -It's such a huge store, so it's hard to get to know your coworkers and managers
    -The only thing the managers care about is if you got anyone to sign up for a credit card, even if you work on the sales floor
    -Nearly impossible to request time off, even when they're only scheduling you one day a week
    -Very little opportunity for advancement, unless you spend years and years with the company.

    Advice to Senior ManagementBe a little more empathetic. The associates are trying their hardest, but you only seem to notice their weaknesses.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Poor Management

    Sales Floor Associate (Former Employee)

    ProsGetting experience on how best to deal with difficult people

    Conspoor communication between managers and managers and lower staff, very political management, poor hours

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sick of "Yes We Can" - Overwork, Underpaid, Few Hours for Associates - The "Under 30" Club Rules

    Associate (Current Employee)

    Pros-- Friendly co-workers
    -- Some managers care
    -- Great opportunities if you are under 30
    -- Appreciate time for family and medical needs
    -- Associate discount (stacking percentages)

    Cons-- POOR PAY!!!!! FEW HOURS!!! TOO MUCH WORK FOR ONE PERSON IN A SHORT TIME SPAN!!!
    -- Hired more people when Associates that have been there for years aren't getting enough hours to pay the bills. One week three of us had FOUR HOURS on the schedule for the week. That doesn't cover gas money to get to work at $7.25 an hour, let alone any kind of bills.
    -- Not enough Associates in the store at one time. One Friday night there were 7 people on the schedule. The store is open until 11pm. 7 People! -- 1 Manager, 1 Customer Service, 1 Jewelry, 1 Men's Registers, 1 Missies' Registers, 1 in Shoes, Small Appliances, Men's, part of Home & Additional Cashier for Men's Registers and 1 in Juniors, Missies, Women's clothing, Intimates, Infants-Boys-Girls Clothing, Seasonal, other part of Home and Additional Cashier for Missies' Registers. The store was busy. Registers needed additional cashiers and floor needed customer service. Those two needs were to be filled by the same person. No one got breaks, no one to cover breaks. Not enough staff. Management then called everyone in the next time they were scheduled reprimanding them for not taking a break. We wanted a break and know, legally, we are entitled to a break. But no one to cover your job for 15 minutes. Not enough Associates ever on the schedule.
    -- Push, push, push for people to open credit cards and give their e-mail addresses. People are really trying to get away from credit cards. Too many angry customers come to the registers saying "Don't even ask me about a credit card or my e-mail address."
    -- Room for growth ONLY if you are in your 20's. You will be looked over for promotions if you are over 40.
    -- Can't stand by decisions. Recently, for example - The infamous Kohl's Cash has an expiration date that most stores ignored. Customers saved it up to come in and get everything for free. Months and months of expired Kohl's Cash would be accepted. Then one day, we were told to tell customers we were going to enforce that date. (Only the morning shift was told. Management never told or had anything posted as Associates came in for the rest of the day. Unless someone told you, you didn't know the new policy. But, that's Kohl's.) Customers yelled, screamed, cursed and threw their items at Associates. Customers finally did the infamous "survey" they get with their receipt and obviously the store's scores dropped drastically from 93% satisfaction one week and down to about 35% the week of the Kohl's Cash change. The next week, after all Associates (not Managers) were tortured by Customers, Management changed their mind... .Kohl's Cash can be used late. Customers were angry again because they threw out expired Kohl's Cash. Two weeks later, an e-mail from Corporate that the Kohl's Cash cannot be used after the end date starting August 1st. Here we go... had to tell customers, AGAIN, that Kohl's Cash will expire. Managers aren't taking the heat, the Underpaid, Always Wrong Associates are.
    -- Associates really, really sick of "Yes We Can" slogan. Sometimes, NO WE CAN'T!!! The customer CAN BE WRONG!! If their coupon expired 3 days ago, IT EXPIRED!!! Associates try to be fair to all customers. The coupons have dates for a reason. Management says to enforce the expiration dates, but if the customer complains, Management caves in to the "Yes We Can" policy, does not back the Associate (Management has been rude to the Associate in front of the Customer just to look like "Management Rules") and after the customer leaves, the Associate will hear about not giving the customer what they wanted. If a customer comes to the register and claims that there was a sign that a $90 item is on sale for $9.99 (and it's obviously not), Management just says "give it to them" instead of checking the sign and telling the Customer they were wrong. I don't know how Kohl's makes money.

    Advice to Senior Management-- Associates given very few hours, but overworked and underpaid during those hours for minimum wage.
    -- Stores understaffed. Make sure there are enough people for Associates to do their jobs on the floor and help customers. Associates can't always get breaks or lunches because there isn't coverage for their jobs, especially POS Associates.
    -- Back up the Associates, stop making them look like they are always in the wrong in front of the Customer.
    -- 22 year old kids don't make good Managers.
    -- Scheduling is all over the place. Closing the store at night (leaving around 10:30 or later) and being there for a truck at 4am the next morning? What are you people thinking? Please put beds in the store for employees that are scheduled to get 4 hours sleep. But, then not giving that same person any hours for the rest of the week? Doesn't make sense.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Deceiving

    Loss Prevention Officer (Current Employee)

    ProsSome decent people work there who genuinely care about the other employees and customers. Had I made it out of orientation the schedule would've been pretty great.

    ConsStressed a " family environment " but everyone is out to get everyone else just to promote themselves. Pay is less than ideal especially for the area I live in.

    Advice to Senior ManagementHire more competent supervisors and managers who actually know how to supervise and manage not just try to make themselves look good.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Seven years at Kohl's

    Misses Area Supervisor (Current Employee)

    ProsGreat discounts, flexible hours, no more than 40 hours a week

    ConsWork every other weekend, little pay, more responsibilities than any other department including floor sets, fitting room maintenance, back up cashier, and company seems to keep cutting personnel coverage on the floor

    Advice to Senior ManagementGood time management is needed and ability to multi-task

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    A Customer Complaint Goes Far At Kohl's

    POS Associate (Current Employee)

    ProsWorks well with schedule, employee discount, fellow employees, and if you can some fun activities like free sporting events. This is a good job if you are a high school student or retired.

    ConsManagement will always side with the customers even if the customers are wrong(the customer not reading the clothing sign correctly), if it against protocol, and if it can lose extra money for the workers. The only way you can add more money to your paycheck is processing Kohl's Credit Application, yet they always find money for major food parties. They also took away the coupons at the register for Kohl's card customers. They only thing that set Kohl's apart from other retails they always had a coupon available and now they don't. Also it's only a yearly raise of up to 25 cents.

    Advice to Senior ManagementFollow the the rules, back up the associates. The veteran associates understand what the rules, if they let a customer know something and the customer is wrong, don't turn around and given in to the customer making the associate look bad, this is a trend that is constant at my store. Associates that are happy will lead customers to be happy.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    It ain't what it used to be.

    Visual Supervisor (Former Employee) Roswell, GA

    ProsIf you have retail experience or are a hard worker and a quick learner, you will have the opportunity to be overworked and underpaid.

    ConsThe climate of retail has become dismal and Kohls suffered with the down turn in the economy. Store budget cuts are reflected in low pay, unimpressive annual raises and the lack of quality store managers. Associates are faced with an overwhelming workload and unachievable, unrealistic goals. Team morale is glum, not the same emphasis on store and team pride. Quality of merchandise has declined markedly in the past few years, customer service, as well as visual and merchandising standards are not what they once were and Kohls reputation has suffered as a result.

    Advice to Senior ManagementPay a living wage to attract a higher quality "boots on the ground" candidates, spread the wealth beyond the corporate folks. Stop selling disposable clothes, sell higher quality merchandise. Recreate the culture of compassion and mentoring for store associates and in turn to increase retention.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Tiring

    Jewelry Associate (Current Employee) Maple Grove, MN

    ProsFlexible scheduling, and nice management staff

    ConsAverage of 1 to 2 hour closes 3 days a week that can go into 2 in the morning, and poor pay.

    Advice to Senior ManagementIf the pay is so low then they can afford to staff more people to make the closes more tolerable. Fix one of the issues and people will likely stay with the company much much longer.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's Alright, but....

    Operations Supervisor (Current Employee) Edgewood, MD

    ProsThe supervisors were generally very well prepared for work and wanted to do well on a daily basis.

    ConsAssociate work force was less than stellar. Worked 6 or 7 days a week from Thanksgiving through Christmas. Upper management preached work-life balance, but would threaten you with staying late on a daily basis.

    Advice to Senior ManagementYou cannot rule with an iron fist all the time. People began leaving because you did not follow through on your work-life balance.

    No, I would not recommend this company to a friend

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