Kohl's Reviews

Updated September 26, 2014
Updated September 26, 2014
2,176 Reviews
3.1
2,176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kohl's Chairman, President & CEO Kevin B. Mansell
Kevin B. Mansell
964 Ratings

Review Highlights

Pros
  • Encouraging work life balance but this can depend on the team you are on (in 77 reviews)

  • The employee discount was nice but it didn't make up for anything else (in 173 reviews)


Cons
  • There is no work life balance as much as they would like you to believe there is (in 97 reviews)

  • Kohl's is essentially a credit card company which also happens to sell clothing (in 108 reviews)

More Highlights

701 Employee Reviews Back to all reviews

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  1.  

    12 years of service....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Specialist  in  Indianapolis, IN
    Former Employee - Jewelry Specialist in Indianapolis, IN

    I worked at Kohl's full-time for more than 10 years

    Pros

    Yearly raises (based on sales and credit solicitation) flexible on shifts. Good benefits for full time mostly some part time perks. Fellow employees are great and friendly

    Cons

    I always said I liked who I worked with but not for...

    it started out as a nice place to work but there were corporate changes and standards that in some ways were impossible to deliver. I was the supervisor of a dept if your weren't fired or forced out your were given several departments to be over. But your were expected to do the work in the same amount of time as if you had 1 department.

    I had one store manager who actually hired me in and moved to a different store before coming back as a store manager. She was very rude and unpredictable;f one minute she'd be nice the other she would be yelling and cussing you out, It got so bad that I had to call the corporate office on her. Eventually she left for another store and we got a new manger who was worse she was rude and insulting and it was very predictable.

    Many employees who were good at their jobs and had been there for years had quit and left because of her, Managers that worked with her were scared of her except a few. Many left the company. she was rude to employees in front of customers. ( major retail no-no)

    Communication was non-existent they never passed on any info. There were like 5 managers or more at any given time. None of them were on the same page if I had an issue within my department and I wanted to tell them or had a question out something nobody knew the answer. I was always told to ask someone else. 9 times out of 10 I would just figure it out myself.

    If your expecting to get good training before you work keep dreaming. You get trained by watching hours of computer based stuff . And of your lucky you might get some buddy training with a more experienced associate for a few hours. most of the time new employees were thrown on the register alone I was in the jewelry dept which as closest to the registers so if they had issues they asked me. No big deal just would be nice if the manager told me about it.

    there was a lot of favoritism, mostly the high credit sellers, they were given the employee of the month by management. even though they would call off a lot or basically were bad at their job as long as they sold credit apps they could do no wrong. Employees who were there for years and worked their butts off were never given employee of the month but new people who were there for a few weeks were.

    I was fired because of attendance they changed their attendance policy to even if you have documented illness. Dr notes are not accepted there is no working with you on it. 3 Strikes your out.

    Basically it's Retail.

    Advice to ManagementAdvice

    Work on your communication, you have to be on the same page and recognize the real assets in your stores employee wise. Know that if your employees have questions or need help. Your going to have to step up and have the answer and of you don't know find the answer. Just have your employees back and let them know you do.

    Neutral Outlook
    No opinion of CEO
  2.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Store Associate  in  Mesa, AZ
    Former Employee - Sales Associate/Store Associate in Mesa, AZ

    I worked at Kohl's part-time for more than 3 years

    Pros

    If you love working with people, Kohl's is the place to work! They have the nicest customers and I worked in all departments.

    Cons

    1) Dressing rooms are a huge mess! It would be better to have someone there to give you a number and have the customer bring out the clothes.
    2) Hours were not steady.

    Advice to ManagementAdvice

    Offer steady hours and consider my statement about the dressing rooms.

    Recommends
    Positive Outlook
  3.  

    It's just okay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kohl's part-time for less than a year

    Pros

    Getting to know coworkers is nice, as they are usually relatively positive. You definitely learn teamwork skills as well as patience.

    Cons

    They say that they work around students' schedules, but I was given bad attitudes every time I tried to ask off a day or tweak my availability. Way too understaffed for the amount of work required of you, sometimes you'll be responsible for multiple departments at once, which can be very stressful and overwhelming. You're expected to learn everything on your own with barely any training. I worked for 6 months and was still quite uncomfortable being left alone in a department. The managers are constantly yelling over the radios for backup at registers, and then get angry when everyone is too busy with customers to come help, although the central focus of the store is customer engagement. It's just an unbalanced, double standard kind of place that I dreaded going to every day. I could go on and on all day about the cons of working here.

    Advice to ManagementAdvice

    Allocate more payroll to train your associates! Maybe then the turnover rate wouldn't be so high.

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  5.  

    Overall a good company to work for, they care about their employees and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Kohl's full-time for more than 5 years

    Pros

    Good benefits, flexible schedule, offer good incentives for their employees to succeed.

    Cons

    Payroll stingy to the point where it is negatively affecting business, IT issues becoming a problem as they continue to upgrade technology in the store.

    Advice to ManagementAdvice

    Put more money back into the stores to drive better sales, service, and standards. Cut down on the amount of coupons and discounts so they actually mean something and you are not hurting your bottom line so much.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    "Good"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Milwaukee, WI
    Former Employee - Software Engineer in Milwaukee, WI

    I worked at Kohl's as a contractor for more than a year

    Pros

    Smart People, friendly environment, opportunity to grow, and good benefits

    Cons

    I was satisfied with everything. No complains.

    Advice to ManagementAdvice

    None. The management was great, and they want to help people succeed.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Everything depends on your managers- whether they know what they're doing and whether they are all on the same page.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Acworth, GA
    Former Employee - Customer Service Representative in Acworth, GA

    I worked at Kohl's part-time for more than 5 years

    Pros

    Some of the managers are very smart and good at resolving issues for customers as well as associates. You will learn a lot about people, the good, the bad, and the ugly.

    Cons

    Some managers will bend over backwards for the customer whether its the same policy you've been told or not, sometimes leaving you looking like a little brat that didn't want to give the customer what they wanted.

    Advice to ManagementAdvice

    Be consistent and make sure all policies including those related to customer desires are clear.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Kohl's Floor Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate  in  Lansing, MI
    Current Employee - Sales Floor Associate in Lansing, MI

    I have been working at Kohl's part-time for more than 3 years

    Pros

    The job is very fast paced and as a fitting room associate you wear multiple hats, which means there is always something to do and on a positive note often makes the shifts go fast and you will not be bored. I started working MJM (misses, juniors, mens) which changes the scenery and allows you to float and interact with other employees. Working in teams is very effective to tackle projects quickly. I had a very positive relationship with all of my coworkers. This was my first job and I had my first and second interview within a weeks span. The questions are very simple and ask things like past leadership experiences, how you would deal with multiple obligations at once, which department you want to work and why. In MJM it was also pretty easy to pick up others shifts to add hours a majority of the time. It was a decent first job.

    Cons

    The training videos are very dull, but just muster through until experienced employees are able to train you on the floor. It is a company policy everyone must work a shift on black friday, but it tends to fly by. The customers are generally rude and you just have to smile as they leave 50 garments mangled in your fitting room to clean out, but the biggest con is the management when I was an employee. They give little support unless corporate is coming to do one of their store checks.

    No opinion of CEO
  9.  

    It was a great place to work. I just needed a job with more hours.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kohl's

    Pros

    Very friendly environment, very nice managers, time-off policies, very helpful training, being able to feel comfortable talking to everyone.

    Cons

    Having to get people to sign up for a credit card, email sign up, not enough hours, not knowing if I would have to work early morning or late night, being pushed to put your own information in to getting a credit card.

  10.  

    Mens Dept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mens Department  in  Setauket, NY
    Former Employee - Mens Department in Setauket, NY

    I worked at Kohl's part-time for more than a year

    Pros

    Hours, Break periods, discount, holidays

    Cons

    Pay, no teamwork, late hours

    Advice to ManagementAdvice

    work better around schedule

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Manager  in  Menomonee Falls, WI
    Former Employee - Corporate Manager in Menomonee Falls, WI

    I worked at Kohl's full-time for more than 10 years

    Pros

    Good benefits, perks & salary. There are still some great people.

    Cons

    Job expectations, politics & staff cuts. If you do not know how to play or refuse to play the role of politian, you will be ID'd and worked out. All about job protection.

    Advice to ManagementAdvice

    Stop the lip service & prove yourself as people managers first. They will follow you if you inspire them. Process improvement is not the only way to "skin a cat".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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