Kohl's

  www.kohlscorporation.com
  www.kohlscorporation.com

Kohl's Reviews

Updated November 19, 2014
Updated November 19, 2014
2,366 Reviews
3.0
2,366 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kohl's Chairman, President & CEO Kevin B. Mansell
Kevin B. Mansell
1,024 Ratings

Review Highlights

Pros
  • Encouraging work life balance but this can depend on the team you are on (in 84 reviews)

  • The employee discount was nice but it didn't make up for anything else (in 179 reviews)


Cons
  • There is no work life balance as much as they would like you to believe there is (in 101 reviews)

  • Kohl's is essentially a credit card company which also happens to sell clothing (in 114 reviews)

More Highlights

760 Employee Reviews Back to all reviews

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  1.  

    kohls is ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kohl's

    Pros

    flexible, great co workers, computer training,

    Cons

    physically demanding, get dirty in stockroom,

    Advice to ManagementAdvice

    leadership is good

  2.  

    Mostly good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Material Handler in Ottawa, IL
    Current Employee - Material Handler in Ottawa, IL

    I have been working at Kohl's part-time (more than an year)

    Pros

    They treat their warehouse people well. Lots of teamwork. Promote from within company/warehouse. Most coworkers are very friendly. No working weekends, except peak. PT picks their schedule. Holiday pay. Only left this company because I had to.

    Cons

    Some leadership is lacking. Implementing new policies were hard. It's difficult to move from PT to FT. No benefits now for PT. PT schedule is erratic. Can be anywhere from 0-50 hours. Problems with Vortex. HR is lacking, but I heard they got rid of some people. They never hired seasonals even though our shift was way short staffed.

    Advice to ManagementAdvice

    Listen to your associates. Many have been there since the warehouse opened. They have good advice.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company for recent college graduates!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Denver, CO
    Former Employee - Assistant Store Manager in Denver, CO

    I worked at Kohl's full-time (more than an year)

    Pros

    Company has great entry level pay. I was hired in with 5 weeks vacation. Their ASM program was a good course to introduce me into the company. We traveled to different states for training which was all paid for.
    During my 1 year I was able to be at a store that had the family mentally and it made me enjoy going to work everyday regardless of how stressful it was.
    401k was given to you right away and great benefits.

    Cons

    When I graduated from the program I was not placed. They assured us that we would be placed within a couple weeks from graduation and that if we didn't have permanent place they wouldn't move us during the holiday season.
    The issue with this is that I had just graduated and was looking to sign a lease to call Denver my home. I was told not to sign anything because I didn't know where I would get placed so I had to be an inconvenience to my then boyfriends family. 4 months later which was November (holiday season) I was asked to take a position 4 hours away from where I was.
    I would have been willing to move anywhere if it was quicker timeline. I then had to be separated from my partner for 7 months.
    I saw no growth to move up or to move to another store.
    There are 3 ASM sometimes 4 ASM positions and in order to move up you had to be knowledge in most, especially the operations manager. The store mangers in the area at the time have been and planned on continuing to stay in that position, so in order to move up you really had to be willing to move anywhere!
    In the contract you sign it does let you know that if you refuse to move where there's a placement they can end your employment with them.

    Advice to ManagementAdvice

    The program needs to be more structured for placement after completion.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recovery Associate in Colma, CA
    Current Employee - Recovery Associate in Colma, CA

    I have been working at Kohl's part-time (less than an year)

    Pros

    Get 10 percent discount, and they work with your school schedule or other work schedule.

    Cons

    Training is not the best, some will be good at training others not. Never got a set schedule, each week was different.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Inconsistent hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Vancouver, WA
    Current Employee - Associate in Vancouver, WA

    I have been working at Kohl's part-time (less than an year)

    Pros

    My store has some friendly co-workers to talk to and I like chatting with friendly customers. We get special access to extra clearance in the back plus 15% employee discount can be combined with 30% coupons & earn Kohls cash all at once.

    Cons

    Little training, much is expected of you. Usually given 2 departments to take care of in a 4.5hr. shift. NO ONE gets set hours & the amount varies widely week to week. Much emphasis is put on getting ppl to sign up for the Kohls charge card.

    Advice to ManagementAdvice

    Less seasonal workers so that more hours can be given to the existing employees. More consistent hours for employees & do not talk down to your workers like they are idiots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Sales Associate and Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kohl's

    Pros

    Flexible scheduling, it works well for part timers and students
    Nice Coworkers
    Friendly Environment

    Cons

    Management intimidating associates to push their own agendas
    pushing for credit, to the point where they will slash someone's hours for not signing enough people up.

    Advice to ManagementAdvice

    Signing customers up for a credit card is not more important than customer service. Not everyone who shops at kohls can afford to have a kohls card, or are interested. You can't judge an employee by credit

  8. 1 person found this helpful  

    Nice training and benefits but terrible advancement opportunities and very high workload.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Las Vegas, NV
    Former Employee - Assistant Store Manager in Las Vegas, NV

    I worked at Kohl's full-time (more than 3 years)

    Pros

    Good benefits, cutting edge technology,decent pay,nice employee discounts

    Cons

    Upper management is very impersonal, heavy workload, lack of advancement opportunities

    Advice to ManagementAdvice

    Protect and reward your best talent

    No opinion of CEO
  9.  

    Good for part-time employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Associate in Milwaukee, WI
    Current Employee - Floor Associate in Milwaukee, WI

    I have been working at Kohl's part-time (more than an year)

    Pros

    This is strictly dependent on the location at which you work, and this information is more-so directed towards prospective employees who are seeking part-time employment:

    Some of the supervisors (E3) are very encouraging. They are always thanking us for doing a great job and writing "Yes You Did" slips for those of us who go the extra mile.

    There are potlucks and celebrations for holidays, special events, etc.

    We are allowed to wear jeans on special occasions and can earn "denim passes."

    During the weekends there is usually adequate staffing on the floor.

    There are plenty of opportunities to earn extra money by picking up shifts or soliciting credit card applications.

    The registers are very easy to use and technologically speaking, pretty up-to-date. I am only adding this because my last job had very outdated machinery and was a pain to use, so the touch-screen registers at Kohl' s were great to see.

    Register training, in addition to training for Kohl's policies and procedures , are highly important at Kohl's. Don't think that working here, you'll be trained for the first week or two and that's it. There's all sorts of interactive training throughout the year, including games and videos.

    I must add that I appreciate the "Yes We Can" policy that Kohl's promotes. It basically allows associates to go the extra mile for customers whether that's by offering them an extra discount for their patience, accepting expired coupons (which I admit I am not a fan of but it makes the customers happy), among other things.

    I also like the fact that anyone at customer service can process returns. Again, I compare this to my previous job where the only people who could do returns were managers and keyholders. Regular associates would have to call one of them up to enter a code. It was so time-consuming and in my opinion hindered productivity greatly by agitating customers. At Kohl's, anyone can sign onto a customer service register and process returns, or if they are at a regular register, process even exchanges.

    I like the fact that they listen to us (or at least pretend to). They give employees "We're listening" surveys that ask questions about how we like working there, what we think about certain policies, etc. I used mine as an outlet to express my discontent with the fitting room policies and Kohl's cash. Still haven't seen much change but at least I tried, right?

    Cons

    Again, this is strictly dependent on the location at which you work:

    Some of the supervisors (E3) are disrespectful and need to be checked and reminded that associates are adults, and that it is not okay to speak to us like children. I will admit that I have had to "check" one particular supervisor at least twice because of her tone with me. Yes, I am your employee, but first and foremost, I am a human being, and believe it or not, I do have a brain.

    Sometimes associates are scheduled for long shifts during the week or on the weekends (by that I mean 8 hours).

    It probably doesn’t seem that bad to people who work full-time jobs and are used to working from 9 to 5, but when you are a part-time employee, you don't expect to sacrifice pretty much an entire Friday or Saturday for Kohl's.

    The pay is beyond pathetic and depressing. Prospective employees who are used to starting at $8.00 or more should probably keep looking, or at least come in with an open mind. If prospective employees are looking for gas money or an extra $100 or so a week, this is the perfect job, but if you've got bills to pay, I encourage you to look elsewhere.

    Working the fitting rooms can be exhausting, and can be a bit irritating because of how carefree Kohl's is with their policies. There really isn't a policy. I have been told by one or two associates that if a customer asks how many items they can take into a fitting room, tell them 5 items, but this is not an official aspect of their policy. Customers can bring in as many items as they would like to, and are not required to bring them out or put them on the "back to the floor" rack.

    There is no associate who is required to stay in the fitting room at all times like at other stores. There is no number system to keep track of the items customers try on. As a result of this, customers can take clothing into the fitting room, stuff the items into bags, purses, etc. and get away with it (if they are not caught by LP).

    Back to the exhausting/irritating part: it becomes tiresome to clean up after people when all they have to do is hang clothes back on a rack and let us take care of the rest. I honestly do think it is rude for customers to be able to trash a fitting room and leave their mess for the person who comes in after them. They walked into a clean room, so why shouldn't another person have the same respect?

    Also, the fitting rooms have signs up that encourage people to leave their clothing in the room. These signs say "Back on the rack," "Maybe," and something else that I can't remember. I understand that they are on the wall so customers can sort their clothing, but I think some customers see "Back on the rack" and think it's okay for them to leave the clothing there for us to pick up, which doesn't make any sense because there is clearly a rack in the corner of the fitting room that says the exact same thing.

    Koh's cash is the absolute worst. Be prepared to issue Kohl's cash, or to explain to customers who return items why they cannot keep their Kohl's cash. We are not required to explain how it works to customers (and half the time we are too busy to do) when we are issuing it, so when customers return items and we explain to them that they cannot keep it, they get upset.

    Another problematic aspect of Kohl's cash: be prepared to accept expired Kohl's cash from one, two, maybe even three years ago. Kohl's was going to discontinue the acceptance of expired Kohl's cash but then backed out (after weeks of having us explain to customers why we wouldn't be accepting it anymore). Apparently they received a lot of complaints. That was pretty disappointing. I wish they would've stuck with their guns.

    Advice to ManagementAdvice

    If you haven't started already, recognize employees for their hard work. If you do this, they may be more willing to stick around versus looking for a job that pays more.

    Make serious changes to your fitting room policies. This should at least partially decrease your losses due to theft. Consider adding a fitting room associate and a numbering system. This will also help associates to feel like their work isn't completely pointless and meaningless. They won't feel like "the help" anymore.

    Stop spoiling your customers like children and tell them "NO" when they try to use expired Kohl's cash. If you can't be bothered to do that, how about taking the dates off of the Kohl's cash. I feel like an idiot saying to customers "You've earned $10 in Kohl's cash. You can use this between RANDOM DATE THAT DOESN'T MATTER and ANOTHER RANDOM DATE THAT DOESN'T MATTER."

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good first job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kohl's

    Pros

    good first job to work for, most of the staff is very friendly. The training isn't very extensive but it's very easy to learn.

    Cons

    They demand that the people working POS (cashier) are able to sell credit like no other. Management is usually young so they can be a bit disorganized at times.

  11.  

    It's not the best, but it's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kohl's

    Pros

    There are some pretty nice people that work there. The hours aren't too bad. The work isn't very hard either. It's very basic and they have some pretty good discounts for employees.

    Cons

    Everything revolves around credit and it can be overwhelming. Also, they aren't very flexible with hours. It takes multiple weeks of requesting a change of schedule before they will actually schedule you for the hours you can work. Also, if you aren't patient and can't hold your composure with rude people, you should consider a different job. There are many impolite customers that get frustrated by the fact that the computers won't let them do some things, like using expired Kohl's Cash, or not being able to view their balances on our computers.

    Advice to ManagementAdvice

    Acquiring Credits should not be put ahead of Customer Service.

    Doesn't Recommend
    No opinion of CEO

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