Kohl's

  www.kohlscorporation.com
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Kohl's Reviews

Updated August 17, 2014
Updated August 17, 2014
2,088 Reviews

3.1
2,088 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kohl's Chairman, President & CEO Kevin B. Mansell
Kevin B. Mansell
948 Ratings

Review Highlights

Pros
  • As a part timer they work well with work life balance in scheduling (in 69 reviews)

  • The only positive reason to work at Kohl's is the employee discount (in 163 reviews)


Cons
  • There is no work life balance as much as they would like you to believe there is (in 84 reviews)

  • Kohl's is essentially a credit card company which also happens to sell clothing (in 100 reviews)

More Highlights

409 Employee Reviews Back to all reviews

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  1.  

    Only good as a first-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - POS Associate
    Former Employee - POS Associate

    Pros

    I picked up the POS position as a second job for some extra money. The ONLY Pro I gained from this position was the customer service experience & I've had positive experiences with customers.

    Cons

    The job was boring. The managers were ridiculous at times, favoring other employees because they were able to get credits but not acknowledging the workers who provided great customer service and gave people a positive experience shopping at Kohl's. Getting customers to sign up for a Kohl's Credit Card was the main focus of this company. We were forced to ask the customer three times (even if they were only purchasing one item less than $10) to sign up for a credit card. Even if the customer strongly says NO the first time you ask, you need to keep asking. This sometimes made customer experiences uncomfortable and you could tell the customers were very annoyed at times. I had days where the manager would constantly badger me about getting credits (shifts vary, the day can be really slow.. so many factors) which got me more annoyed than inspired. The pay rate is garbage, my 1 year raise was .24 cents. I left the company with almost two years of service and I wasn't even making $8. I was very happy to leave.

    Advice to ManagementAdvice

    Acknowledge the people who are giving your company a great rep. Not everyone is going to have a kohl's card, so stop trying to make your employees basically harass a customer into signing up for a credit card.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    If you want to be berated and stressed, work at kohls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Area Supervisor
    Current Employee - Customer Service Area Supervisor

    Pros

    -there are enough supervisors to delegate individual dept tasks
    -LP is prominent
    -flexible scheduling

    Cons

    -pay is the same whether you're schedules register or customer service...even though the leniency of kohls return policy has turned people into advantage taking monsters. People will return year old items or complain about the "false advertising" of the "no recoept, no problem" policy bc if you don't have a receipt you could get back like $3 on an item that was ticketed at $30.00...
    - people bring in their 30% coupons a week ahead and a week over and management will let this happen. It's the most annoying thing.
    -who knows if the company is accepting expired kohls cash or not since they have changed their minds 3 times in the last year I've been there.
    -you are pressured to push credit and if you don't then suddenly you are getting scheduled less and less.
    -21 year old managers who can't problem solve

    Advice to ManagementAdvice

    Listen to your employees. Back them up.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    To the company, you're a number and not a person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Floor Associate  in  Walker, MI
    Former Employee - Sales Floor Associate in Walker, MI

    Pros

    -Very flexible hours, perfect for college students
    -Nice discount with employee shopping coupons offered as well
    -Benefits offered to part-time employees after 6 months

    Cons

    -Hours go WAY down after the holiday season. I was cut from 20 hours a week to 4 hours every TWO weeks...
    -It's such a huge store, so it's hard to get to know your coworkers and managers
    -The only thing the managers care about is if you got anyone to sign up for a credit card, even if you work on the sales floor
    -Nearly impossible to request time off, even when they're only scheduling you one day a week
    -Very little opportunity for advancement, unless you spend years and years with the company.

    Advice to ManagementAdvice

    Be a little more empathetic. The associates are trying their hardest, but you only seem to notice their weaknesses.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Floor Associate
    Former Employee - Sales Floor Associate

    Pros

    Getting experience on how best to deal with difficult people

    Cons

    poor communication between managers and managers and lower staff, very political management, poor hours

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    A Customer Complaint Goes Far At Kohl's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - POS Associate
    Current Employee - POS Associate

    Pros

    Works well with schedule, employee discount, fellow employees, and if you can some fun activities like free sporting events. This is a good job if you are a high school student or retired.

    Cons

    Management will always side with the customers even if the customers are wrong(the customer not reading the clothing sign correctly), if it against protocol, and if it can lose extra money for the workers. The only way you can add more money to your paycheck is processing Kohl's Credit Application, yet they always find money for major food parties. They also took away the coupons at the register for Kohl's card customers. They only thing that set Kohl's apart from other retails they always had a coupon available and now they don't. Also it's only a yearly raise of up to 25 cents.

    Advice to ManagementAdvice

    Follow the the rules, back up the associates. The veteran associates understand what the rules, if they let a customer know something and the customer is wrong, don't turn around and given in to the customer making the associate look bad, this is a trend that is constant at my store. Associates that are happy will lead customers to be happy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    It ain't what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Supervisor  in  Roswell, GA
    Former Employee - Visual Supervisor in Roswell, GA

    Pros

    If you have retail experience or are a hard worker and a quick learner, you will have the opportunity to be overworked and underpaid.

    Cons

    The climate of retail has become dismal and Kohls suffered with the down turn in the economy. Store budget cuts are reflected in low pay, unimpressive annual raises and the lack of quality store managers. Associates are faced with an overwhelming workload and unachievable, unrealistic goals. Team morale is glum, not the same emphasis on store and team pride. Quality of merchandise has declined markedly in the past few years, customer service, as well as visual and merchandising standards are not what they once were and Kohls reputation has suffered as a result.

    Advice to ManagementAdvice

    Pay a living wage to attract a higher quality "boots on the ground" candidates, spread the wealth beyond the corporate folks. Stop selling disposable clothes, sell higher quality merchandise. Recreate the culture of compassion and mentoring for store associates and in turn to increase retention.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Deceiving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Officer
    Current Employee - Loss Prevention Officer

    Pros

    Some decent people work there who genuinely care about the other employees and customers. Had I made it out of orientation the schedule would've been pretty great.

    Cons

    Stressed a " family environment " but everyone is out to get everyone else just to promote themselves. Pay is less than ideal especially for the area I live in.

    Advice to ManagementAdvice

    Hire more competent supervisors and managers who actually know how to supervise and manage not just try to make themselves look good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Sick of "Yes We Can" - Overwork, Underpaid, Few Hours for Associates - The "Under 30" Club Rules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    Pros

    -- Friendly co-workers
    -- Some managers care
    -- Great opportunities if you are under 30
    -- Appreciate time for family and medical needs
    -- Associate discount (stacking percentages)

    Cons

    -- POOR PAY!!!!! FEW HOURS!!! TOO MUCH WORK FOR ONE PERSON IN A SHORT TIME SPAN!!!
    -- Hired more people when Associates that have been there for years aren't getting enough hours to pay the bills. One week three of us had FOUR HOURS on the schedule for the week. That doesn't cover gas money to get to work at $7.25 an hour, let alone any kind of bills.
    -- Not enough Associates in the store at one time. One Friday night there were 7 people on the schedule. The store is open until 11pm. 7 People! -- 1 Manager, 1 Customer Service, 1 Jewelry, 1 Men's Registers, 1 Missies' Registers, 1 in Shoes, Small Appliances, Men's, part of Home & Additional Cashier for Men's Registers and 1 in Juniors, Missies, Women's clothing, Intimates, Infants-Boys-Girls Clothing, Seasonal, other part of Home and Additional Cashier for Missies' Registers. The store was busy. Registers needed additional cashiers and floor needed customer service. Those two needs were to be filled by the same person. No one got breaks, no one to cover breaks. Not enough staff. Management then called everyone in the next time they were scheduled reprimanding them for not taking a break. We wanted a break and know, legally, we are entitled to a break. But no one to cover your job for 15 minutes. Not enough Associates ever on the schedule.
    -- Push, push, push for people to open credit cards and give their e-mail addresses. People are really trying to get away from credit cards. Too many angry customers come to the registers saying "Don't even ask me about a credit card or my e-mail address."
    -- Room for growth ONLY if you are in your 20's. You will be looked over for promotions if you are over 40.
    -- Can't stand by decisions. Recently, for example - The infamous Kohl's Cash has an expiration date that most stores ignored. Customers saved it up to come in and get everything for free. Months and months of expired Kohl's Cash would be accepted. Then one day, we were told to tell customers we were going to enforce that date. (Only the morning shift was told. Management never told or had anything posted as Associates came in for the rest of the day. Unless someone told you, you didn't know the new policy. But, that's Kohl's.) Customers yelled, screamed, cursed and threw their items at Associates. Customers finally did the infamous "survey" they get with their receipt and obviously the store's scores dropped drastically from 93% satisfaction one week and down to about 35% the week of the Kohl's Cash change. The next week, after all Associates (not Managers) were tortured by Customers, Management changed their mind... .Kohl's Cash can be used late. Customers were angry again because they threw out expired Kohl's Cash. Two weeks later, an e-mail from Corporate that the Kohl's Cash cannot be used after the end date starting August 1st. Here we go... had to tell customers, AGAIN, that Kohl's Cash will expire. Managers aren't taking the heat, the Underpaid, Always Wrong Associates are.
    -- Associates really, really sick of "Yes We Can" slogan. Sometimes, NO WE CAN'T!!! The customer CAN BE WRONG!! If their coupon expired 3 days ago, IT EXPIRED!!! Associates try to be fair to all customers. The coupons have dates for a reason. Management says to enforce the expiration dates, but if the customer complains, Management caves in to the "Yes We Can" policy, does not back the Associate (Management has been rude to the Associate in front of the Customer just to look like "Management Rules") and after the customer leaves, the Associate will hear about not giving the customer what they wanted. If a customer comes to the register and claims that there was a sign that a $90 item is on sale for $9.99 (and it's obviously not), Management just says "give it to them" instead of checking the sign and telling the Customer they were wrong. I don't know how Kohl's makes money.

    Advice to ManagementAdvice

    -- Associates given very few hours, but overworked and underpaid during those hours for minimum wage.
    -- Stores understaffed. Make sure there are enough people for Associates to do their jobs on the floor and help customers. Associates can't always get breaks or lunches because there isn't coverage for their jobs, especially POS Associates.
    -- Back up the Associates, stop making them look like they are always in the wrong in front of the Customer.
    -- 22 year old kids don't make good Managers.
    -- Scheduling is all over the place. Closing the store at night (leaving around 10:30 or later) and being there for a truck at 4am the next morning? What are you people thinking? Please put beds in the store for employees that are scheduled to get 4 hours sleep. But, then not giving that same person any hours for the rest of the week? Doesn't make sense.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Seven years at Kohl's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Misses Area Supervisor
    Current Employee - Misses Area Supervisor

    Pros

    Great discounts, flexible hours, no more than 40 hours a week

    Cons

    Work every other weekend, little pay, more responsibilities than any other department including floor sets, fitting room maintenance, back up cashier, and company seems to keep cutting personnel coverage on the floor

    Advice to ManagementAdvice

    Good time management is needed and ability to multi-task

    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Associate  in  Maple Grove, MN
    Current Employee - Jewelry Associate in Maple Grove, MN

    Pros

    Flexible scheduling, and nice management staff

    Cons

    Average of 1 to 2 hour closes 3 days a week that can go into 2 in the morning, and poor pay.

    Advice to ManagementAdvice

    If the pay is so low then they can afford to staff more people to make the closes more tolerable. Fix one of the issues and people will likely stay with the company much much longer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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