Kohl's Reviews

Updated September 25, 2014
Updated September 25, 2014
2,177 Reviews
3.1
2,177 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kohl's Chairman, President & CEO Kevin B. Mansell
Kevin B. Mansell
965 Ratings

Review Highlights

Pros
  • Encouraging work life balance but this can depend on the team you are on (in 77 reviews)

  • The employee discount was nice but it didn't make up for anything else (in 173 reviews)


Cons
  • There is no work life balance as much as they would like you to believe there is (in 97 reviews)

  • Kohl's is essentially a credit card company which also happens to sell clothing (in 108 reviews)

More Highlights

419 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    A Customer Complaint Goes Far At Kohl's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - POS Associate
    Current Employee - POS Associate

    I have been working at Kohl's part-time for more than a year

    Pros

    Works well with schedule, employee discount, fellow employees, and if you can some fun activities like free sporting events. This is a good job if you are a high school student or retired.

    Cons

    Management will always side with the customers even if the customers are wrong(the customer not reading the clothing sign correctly), if it against protocol, and if it can lose extra money for the workers. The only way you can add more money to your paycheck is processing Kohl's Credit Application, yet they always find money for major food parties. They also took away the coupons at the register for Kohl's card customers. They only thing that set Kohl's apart from other retails they always had a coupon available and now they don't. Also it's only a yearly raise of up to 25 cents.

    Advice to ManagementAdvice

    Follow the the rules, back up the associates. The veteran associates understand what the rules, if they let a customer know something and the customer is wrong, don't turn around and given in to the customer making the associate look bad, this is a trend that is constant at my store. Associates that are happy will lead customers to be happy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Deceiving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Officer
    Current Employee - Loss Prevention Officer

    I have been working at Kohl's full-time for less than a year

    Pros

    Some decent people work there who genuinely care about the other employees and customers. Had I made it out of orientation the schedule would've been pretty great.

    Cons

    Stressed a " family environment " but everyone is out to get everyone else just to promote themselves. Pay is less than ideal especially for the area I live in.

    Advice to ManagementAdvice

    Hire more competent supervisors and managers who actually know how to supervise and manage not just try to make themselves look good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Sick of "Yes We Can" - Overwork, Underpaid, Few Hours for Associates - The "Under 30" Club Rules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    I have been working at Kohl's part-time for more than 3 years

    Pros

    -- Friendly co-workers
    -- Some managers care
    -- Great opportunities if you are under 30
    -- Appreciate time for family and medical needs
    -- Associate discount (stacking percentages)

    Cons

    -- POOR PAY!!!!! FEW HOURS!!! TOO MUCH WORK FOR ONE PERSON IN A SHORT TIME SPAN!!!
    -- Hired more people when Associates that have been there for years aren't getting enough hours to pay the bills. One week three of us had FOUR HOURS on the schedule for the week. That doesn't cover gas money to get to work at $7.25 an hour, let alone any kind of bills.
    -- Not enough Associates in the store at one time. One Friday night there were 7 people on the schedule. The store is open until 11pm. 7 People! -- 1 Manager, 1 Customer Service, 1 Jewelry, 1 Men's Registers, 1 Missies' Registers, 1 in Shoes, Small Appliances, Men's, part of Home & Additional Cashier for Men's Registers and 1 in Juniors, Missies, Women's clothing, Intimates, Infants-Boys-Girls Clothing, Seasonal, other part of Home and Additional Cashier for Missies' Registers. The store was busy. Registers needed additional cashiers and floor needed customer service. Those two needs were to be filled by the same person. No one got breaks, no one to cover breaks. Not enough staff. Management then called everyone in the next time they were scheduled reprimanding them for not taking a break. We wanted a break and know, legally, we are entitled to a break. But no one to cover your job for 15 minutes. Not enough Associates ever on the schedule.
    -- Push, push, push for people to open credit cards and give their e-mail addresses. People are really trying to get away from credit cards. Too many angry customers come to the registers saying "Don't even ask me about a credit card or my e-mail address."
    -- Room for growth ONLY if you are in your 20's. You will be looked over for promotions if you are over 40.
    -- Can't stand by decisions. Recently, for example - The infamous Kohl's Cash has an expiration date that most stores ignored. Customers saved it up to come in and get everything for free. Months and months of expired Kohl's Cash would be accepted. Then one day, we were told to tell customers we were going to enforce that date. (Only the morning shift was told. Management never told or had anything posted as Associates came in for the rest of the day. Unless someone told you, you didn't know the new policy. But, that's Kohl's.) Customers yelled, screamed, cursed and threw their items at Associates. Customers finally did the infamous "survey" they get with their receipt and obviously the store's scores dropped drastically from 93% satisfaction one week and down to about 35% the week of the Kohl's Cash change. The next week, after all Associates (not Managers) were tortured by Customers, Management changed their mind... .Kohl's Cash can be used late. Customers were angry again because they threw out expired Kohl's Cash. Two weeks later, an e-mail from Corporate that the Kohl's Cash cannot be used after the end date starting August 1st. Here we go... had to tell customers, AGAIN, that Kohl's Cash will expire. Managers aren't taking the heat, the Underpaid, Always Wrong Associates are.
    -- Associates really, really sick of "Yes We Can" slogan. Sometimes, NO WE CAN'T!!! The customer CAN BE WRONG!! If their coupon expired 3 days ago, IT EXPIRED!!! Associates try to be fair to all customers. The coupons have dates for a reason. Management says to enforce the expiration dates, but if the customer complains, Management caves in to the "Yes We Can" policy, does not back the Associate (Management has been rude to the Associate in front of the Customer just to look like "Management Rules") and after the customer leaves, the Associate will hear about not giving the customer what they wanted. If a customer comes to the register and claims that there was a sign that a $90 item is on sale for $9.99 (and it's obviously not), Management just says "give it to them" instead of checking the sign and telling the Customer they were wrong. I don't know how Kohl's makes money.

    Advice to ManagementAdvice

    -- Associates given very few hours, but overworked and underpaid during those hours for minimum wage.
    -- Stores understaffed. Make sure there are enough people for Associates to do their jobs on the floor and help customers. Associates can't always get breaks or lunches because there isn't coverage for their jobs, especially POS Associates.
    -- Back up the Associates, stop making them look like they are always in the wrong in front of the Customer.
    -- 22 year old kids don't make good Managers.
    -- Scheduling is all over the place. Closing the store at night (leaving around 10:30 or later) and being there for a truck at 4am the next morning? What are you people thinking? Please put beds in the store for employees that are scheduled to get 4 hours sleep. But, then not giving that same person any hours for the rest of the week? Doesn't make sense.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    It ain't what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Supervisor  in  Roswell, GA
    Former Employee - Visual Supervisor in Roswell, GA

    I worked at Kohl's full-time for more than 5 years

    Pros

    If you have retail experience or are a hard worker and a quick learner, you will have the opportunity to be overworked and underpaid.

    Cons

    The climate of retail has become dismal and Kohls suffered with the down turn in the economy. Store budget cuts are reflected in low pay, unimpressive annual raises and the lack of quality store managers. Associates are faced with an overwhelming workload and unachievable, unrealistic goals. Team morale is glum, not the same emphasis on store and team pride. Quality of merchandise has declined markedly in the past few years, customer service, as well as visual and merchandising standards are not what they once were and Kohls reputation has suffered as a result.

    Advice to ManagementAdvice

    Pay a living wage to attract a higher quality "boots on the ground" candidates, spread the wealth beyond the corporate folks. Stop selling disposable clothes, sell higher quality merchandise. Recreate the culture of compassion and mentoring for store associates and in turn to increase retention.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Seven years at Kohl's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Misses Area Supervisor
    Current Employee - Misses Area Supervisor

    I have been working at Kohl's full-time for more than 5 years

    Pros

    Great discounts, flexible hours, no more than 40 hours a week

    Cons

    Work every other weekend, little pay, more responsibilities than any other department including floor sets, fitting room maintenance, back up cashier, and company seems to keep cutting personnel coverage on the floor

    Advice to ManagementAdvice

    Good time management is needed and ability to multi-task

    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jewelry Associate  in  Maple Grove, MN
    Current Employee - Jewelry Associate in Maple Grove, MN

    I have been working at Kohl's part-time for less than a year

    Pros

    Flexible scheduling, and nice management staff

    Cons

    Average of 1 to 2 hour closes 3 days a week that can go into 2 in the morning, and poor pay.

    Advice to ManagementAdvice

    If the pay is so low then they can afford to staff more people to make the closes more tolerable. Fix one of the issues and people will likely stay with the company much much longer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    It's Alright, but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor  in  Edgewood, MD
    Current Employee - Operations Supervisor in Edgewood, MD

    I have been working at Kohl's full-time for more than a year

    Pros

    The supervisors were generally very well prepared for work and wanted to do well on a daily basis.

    Cons

    Associate work force was less than stellar. Worked 6 or 7 days a week from Thanksgiving through Christmas. Upper management preached work-life balance, but would threaten you with staying late on a daily basis.

    Advice to ManagementAdvice

    You cannot rule with an iron fist all the time. People began leaving because you did not follow through on your work-life balance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Why are all of these people saying great pay???? Love the job, hate the pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate (Customer Service, MJM, Jewelry, POS)
    Current Employee - Sales Associate (Customer Service, MJM, Jewelry, POS)

    I have been working at Kohl's part-time for more than a year

    Pros

    Discount, flexible hours, great customer service is very important, great coworkers, most of the time everyone is willing to work as a team and help each other out if needed, good company ethics, most of the management team in my store is great

    Cons

    Very, very low pay, only one raise per year and it is very minimal! The quality and quantity of work expected for the pay (on the sales floor) is unreasonable. Very little training for the sales floor associates. Push very hard to solicit credit (and associates only receive .50 to 1.00 per credit app)

    Advice to ManagementAdvice

    Better/ more frequent raises would definitely boost employee morale. For the quantity and quality of work expected, the pay is a joke. I love what I do and am good at what I do in my department. Customers regularly ask for my name, want to make sure I am there when they come back, and let me know how helpful I am. I would consider staying long term if the pay were better, but minimum wage is not a livable wage. Happier employees = happier customers!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  San Jose, CA
    Former Employee - Cashier in San Jose, CA

    I worked at Kohl's part-time for less than a year

    Pros

    It's better than being unemployed. The customers are generally pretty friendly, and the facilities are nicer than a lot of places - plus air conditioning during the summer.

    Cons

    It's about as bad as any other retail job. Managers don't seem to have too close of an eye on their employees, and as a result it's easy to end up taking on work other people are supposed to be doing. They push Kohl's card sales super hard.

    Advice to ManagementAdvice

    Keep a closer eye on the employees, it seems like a few do all the work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Kohl's management in turmoil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Kohl's full-time for more than a year

    Pros

    paid well
    decent work life balance and good amount of time off

    Cons

    very hierarchal management
    good intentions but poor follow through
    vague or no communication throughout company
    waste of good talent

    Advice to ManagementAdvice

    please see the "cons"

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Worked for Kohl's? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.