Kona Grill Reviews

Updated July 16, 2015
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Berke Bakay
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21 Employee Reviews

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  1. Great food, great restaurant, lacking management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cocktail Server in Gilbert, AZ
    Former Employee - Cocktail Server in Gilbert, AZ

    I worked at Kona Grill full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very helpful staff most of the time, very fast paced and fun environment, hard work that pays off in cash tips MOST days. Depending on your location and clientele.

    Cons

    Great management is few and far between. When a great manager comes along, they are smothered by overwhelming lack of reinforcement.

    Advice to Management

    Keep your employees happy by going above and beyond! Excellence is hard to expect of people when you only provide the bare minimum.


  2. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Alpharetta, GA
    Former Employee - Server in Alpharetta, GA

    I worked at Kona Grill full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great environment, friendly coworkers, great food

    Cons

    Management had some issues with setting aside adequate time to train new hires


  3. Hostess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Lincolnshire, IL
    Former Employee - Hostess in Lincolnshire, IL

    I worked at Kona Grill part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid-back environment, fairly easy job, flexible hours. Good job for high school students to work after school and weekends. Some longtime employees.

    Cons

    Moody people, some difficult to work with. I was there almost 2 years and didn't receive a raise from receiving minimum wage until my last 2 months there. Favoritism for individuals who have worked there longer. A lot of rollover of employees.

    Advice to Management

    Be more involved with your employees, but trust that they can perform the job you hired them to do.


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  5. Helpful (1)

    It's Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at Kona Grill part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun people to work with Fun area to shop before or after

    Cons

    Very strict about cellphone usage No food discount No sitting down Dress code

    Advice to Management

    Get better management - most managers were rude and asked a lot from the employee.. The pay isn't even that great. It's an OK job to have o the side, to pair with college. Not stable or fun for a full time.


  6. Great food and people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kona Grill part-time

    Pros

    All my coworkers and managers are great, food discounts

    Cons

    can be stressful at times, normal restaurant drama


  7. Growth and lack of organization/support is one of the biggest challenges KG faces.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Kona Grill full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Its a growing company with many opportunities to advance.

    Cons

    Lack of organization and support at the operational level.

    Advice to Management

    The culture that defined KG a few years ago has now been lost in the whirlwind of the growth that KG faces and this is translating to frustrated operators leaving due to lack of support and consistency at the corporate level.


  8. When I got the job I was thrilled, but then training I would say was they hardest part. It is a fun place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Meridian, ID
    Current Employee - Server in Meridian, ID

    I have been working at Kona Grill full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    They are very open with my schedule and most of the time I have a set schedule and generally make about 50-120$ a shift.

    Cons

    The management is "bipolar" if one manager is in a bad mood they all are.....if one is in a good mood they all are, I feel like they need to be more consistent with their attitudes nobody wants to work in a hostel environment.

    Advice to Management

    Treat your employees better and you won't have such a high turnover Rate!!


  9. Helpful (3)

    managers don't be fooled

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FOH Manager
    Current Employee - FOH Manager

    I have been working at Kona Grill

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Free food if you find time to eat.

    Cons

    14 hour work days. 6 day work weeks. Being sceduled out of the building for 4 hours after a 11 hour shift to come back and work 14 hours. Work all holidays. Vacation and days requested off not honored. If you have a family this isnt for you. Horrible bonus (100) for a quarter.

    Advice to Management

    Listen to your assistant managers because they do all the work and understand how the flow of the staff and guests.


  10. fun, fast-growing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server

    I have been working at Kona Grill part-time (More than a year)

    Pros

    This is a great place to work while still in school. The staff is like one big family and for the most part everyone tries to help eachother out. Management is usually pretty willing to work with you in regards to availability and time off. It's possible to make a lot of money here and it has helped me pay for school. Management finds ways to reward staff for hitting sales goals.

    Cons

    The company is growing quickly and lots of changes are happening. You have to be willing to roll with the punches and adjust as things change. The happy hour crowd can either be tons of fun or an ACTUAL nightmare. Also the only way you can miss work is if you have a doctor's note, so this becomes an issue if you don't have insurance.

    Advice to Management

    Remember that good servers are a VITAL part of the success of the restaurant. Take care of them. Numbers aren't everything. And hire food runners!


  11. Galleria location, an okay place to work. Happy Hour is brutal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Kona Grill full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    managers are pretty easy going but still about business. The store is older but its still really pretty and they serve great food. You'll make decent money

    Cons

    All of the good shifts are given to the people they like the most. Favoritism is rampant. The dining room shifts they do give you, if any, are terrible you'll make less than $50.. if even that. The best shifts for those that do not get good dining room shifts are cocktail shifts. Cocktail shifts you make 75-120 a night average but they are ususally Happy Hour shifts and most of the guests are cheap and do not tip very well. Only expect to make 10% of your sales.. and these people are extremely rude. This is the worst part.

    Advice to Management

    return the 18% grat. even if we have to pay taxes or you have to hire a person to take care of the paper work or what ever the excuse was. This place is inhumane without that grat and costing the company more money in the long run when it comes to turnover of employees and the fact that we are guaranteed minimum wage any how. Also the customers would be given better service even if they are rude because we know were going to make money. AND the 18% mandatory grat will rid Kona of bad clientele and lets face it, the reason your dining room traffic has gone down is not because you need a remodel its because people who pay good money for food and atmosphere do not want to hear the loud yells and cackling of the raunchy, sleezy guests in the bar.



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