Kona Grill Reviews

21 Reviews

3.4
21 Reviews
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Recommend to a friend
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Berke Bakay
6 Ratings

9 Employee Reviews Back to all reviews

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  1.  

    Could be better, though it could be worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Stamford, CT
    Current Employee - Server in Stamford, CT

    I have been working at Kona Grill part-time for less than a year

    Pros

    I love the flexibility and the website they use for the scheduling. This makes it easy to trade or give up shifts in a pinch. Usually the location is bustling and you can have a lot of tables and opportunities in one shift to make lots of cash, of course if people tip the right way. When everyone tips reasonably the tips are great! Another positive is that we are paid every night on time! Also all checks work every time too!`

    Cons

    New management recently changed a whole bunch of prodedures and added some headaches and basically has made illogical changes to the way the business is run. Also, the clientele is less than pleasant in terms of the tipping department, as the establishment attracts the penny-pinchers through offering two "happy hours" in one day. Most are clueless how to tip, even with a tip suggestion helper a tthe bottom of their receipts that shows a breakdown depending on their bill what 15/18 and 20 percent tip on their bill is. This sometimes makes the job hard to take seriously. Big groups no longer have an auto-gratuity applied and this causes a lot of stress for us servers, especially because it is a large portion of the overall sales for our night and many of the customers who eat here don't have a good heart or mind to tip sometimes. If customer doesn't tip appropriately it could cost us big. Also we are forced to share parties of 10 or more. This is sometimes a bogus policy also.

    Advice to ManagementAdvice

    Allow the 18% auto-gratuity added to large groups. Listen to the POSITIVE verbal reviews and feedback from customers about the servers. There are a lot of satisfied customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good for the short-term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Omaha, NE
    Former Employee - Server in Omaha, NE

    I worked at Kona Grill full-time for more than a year

    Pros

    This is a very good job for making potentially a great deal of money with no experience, but it is still a restaurant.

    Cons

    The experience you gain will take you really just nowhere in life. Get out of the industry while you can.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Good coworkers, but long hours, confusing schedules and overworked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Dallas, TX
    Former Employee - Server in Dallas, TX

    I worked at Kona Grill part-time for more than a year

    Pros

    - Wonderful coworkers
    - Good food
    - Comfy uniforms
    - Good money

    Cons

    - Schedules always varied and a few times I was "late" because a manager changed my shift time online while I was working. When I arrive home at 1 in the morning, I don't bother to check what I think I already know.
    - Chronically understaffed. 50+ hr weeks are de riguer.
    - Bar shifts kill. Good money but they're 8 to 10 hours long with about 10 mins to scarf food in the back. Once or twice a week this is fine, but you'll end up doing it 4 or 5 times a week. Worse if bartending.
    - Lots of side work. I've had more, but Konas is very meticulous, and there's both pre and post shift work.

    Advice to ManagementAdvice

    Hire more! We get burned out when there aren't enough servers. Also, I saw too many great servers/baartenders get passed up for management. I've also seen great managers quit because upper management was far too beauraucratic for them to get things done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Stable concept with some great talent. Company will grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Omaha, NE
    Former Employee - Assistant Manager in Omaha, NE

    I worked at Kona Grill full-time for less than a year

    Pros

    Salaries a touch higher than most. Good attention to food, cool concept.

    Cons

    Needs a better training program for managers. Some important information gets miscommunicated during relocation efforts. Major changes need to happen in these areas. Not a lot of contact with higher-ups. Operationally, the restaurant design cannot support the level of sushi production to be timed properly with the kitchen. Restaurants have difficulty across the nation.

    Advice to ManagementAdvice

    More communication before relocation proceedings. Major lack of communication- too much secondhand information, sometimes not correct.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    It's a serving job...'nuff said

    Former Employee - Server
    Former Employee - Server

    I worked at Kona Grill part-time

    Pros

    hours, flexibility, busy, high check average, decent tips

    Cons

    high tip-out, management, restaurant culture

  7.  

    Standard Restaurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Richmond, VA
    Current Employee - Server in Richmond, VA

    I have been working at Kona Grill full-time for more than 3 years

    Pros

    Consistent expectations from guests day to day

    Cons

    Inconsistent demands that begin at the corporate level. Undisciplined coworkers mixed in with experienced staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    It's ok, if you need some money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server  in  Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Kona Grill

    Pros

    It's really laid back and easy to work at. You get a lot of help while at work.

    Cons

    Some of the clientele can be frustrating tippers. Sometimes long hours don't give you as much money as you want. It can be extremely slow some days.

    No opinion of CEO
  9. 1 person found this helpful  

    A company that is confused of what it wants to be.

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kona Grill part-time

    Pros

    The scheduling if very flexible. With the use of online scheduling it is easy to get shifts covers or pick up shifts.

    Cons

    Too big of a menu, ranging from pizza to sushi---with no real speciality. Quantity over quality in this case. Clientele is just as broad as the menu, making it hard to distinguish if it's supposed to be fine dining or a cheap bar.

    Advice to ManagementAdvice

    Be hands on and don't focus on micromanaging. These two things affect turnover rates.

  10.  

    Good food but management very unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Host
    Former Employee - Host

    I worked at Kona Grill

    Pros

    Free food during training
    Great atmosphere and fun people to work with
    Crowded often, so you will always be busy and times goes by fast

    Cons

    -Long unstable hours
    - A lot of people are not there for a long amount of time, frequently quitting and rehiring
    -Servers get frustrated about WHO you bring to their tables

    Advice to ManagementAdvice

    -Train employees better
    - Stay calm, cool, and collected during dinner and weekend rushes
    -Be more attentive to employees and give them a chance for advancement

    No opinion of CEO

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