Kona Grill

  www.konagrill.com
  www.konagrill.com

Kona Grill Reviews

Updated November 10, 2014
Updated November 10, 2014
27 Reviews
3.4
27 Reviews
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Berke Bakay
7 Ratings

12 Employee Reviews Back to all reviews

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  1.  

    Galleria location, an okay place to work. Happy Hour is brutal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Kona Grill full-time (more than 3 years)

    Pros

    managers are pretty easy going but still about business. The store is older but its still really pretty and they serve great food. You'll make decent money

    Cons

    All of the good shifts are given to the people they like the most. Favoritism is rampant. The dining room shifts they do give you, if any, are terrible you'll make less than $50.. if even that. The best shifts for those that do not get good dining room shifts are cocktail shifts. Cocktail shifts you make 75-120 a night average but they are ususally Happy Hour shifts and most of the guests are cheap and do not tip very well. Only expect to make 10% of your sales.. and these people are extremely rude. This is the worst part.

    Advice to ManagementAdvice

    return the 18% grat. even if we have to pay taxes or you have to hire a person to take care of the paper work or what ever the excuse was. This place is inhumane without that grat and costing the company more money in the long run when it comes to turnover of employees and the fact that we are guaranteed minimum wage any how. Also the customers would be given better service even if they are rude because we know were going to make money. AND the 18% mandatory grat will rid Kona of bad clientele and lets face it, the reason your dining room traffic has gone down is not because you need a remodel its because people who pay good money for food and atmosphere do not want to hear the loud yells and cackling of the raunchy, sleezy guests in the bar.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Oakbrook Terrace, IL
    Former Employee - Server in Oakbrook Terrace, IL

    I worked at Kona Grill full-time (more than an year)

    Pros

    Nice and easy scheduling-hot schedules online
    Consistent $150-$250/per shift in bar
    Great co-workers

    Cons

    Creepy managers
    Won't allow you to work overtime...No benefits
    Roach problem

    Advice to ManagementAdvice

    Chuck taylors aren't easy to be on your feet all day in, also in order to prevent someone slipping in the wet kitchen and a lawsuit, no slip shoes should probably be re-considered.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Richmond, VA
    Former Employee - Server in Richmond, VA

    I worked at Kona Grill part-time (less than an year)

    Pros

    Corporate structure ensures thorough training, rules are in place to protect employees, guests etc. Can make good money. Teamwork environment. decent food discount for employees.

    Cons

    Management doesn't incentivize employees to use teamwork. Some employees can turn tables quickly because of the teamwork mentality, but never return any of the teamwork tasks such as running food, taking drink orders, refilling drinks, etc.

    Advice to ManagementAdvice

    Promotions and awards are given for convincing guests to buy gift cards, and sign up for emails instead of good service. Teamwork involves everyone all the time.

    Neutral Outlook
    No opinion of CEO
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  5.  

    Could be better, though it could be worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Stamford, CT
    Current Employee - Server in Stamford, CT

    I have been working at Kona Grill part-time (less than an year)

    Pros

    I love the flexibility and the website they use for the scheduling. This makes it easy to trade or give up shifts in a pinch. Usually the location is bustling and you can have a lot of tables and opportunities in one shift to make lots of cash, of course if people tip the right way. When everyone tips reasonably the tips are great! Another positive is that we are paid every night on time! Also all checks work every time too!`

    Cons

    New management recently changed a whole bunch of prodedures and added some headaches and basically has made illogical changes to the way the business is run. Also, the clientele is less than pleasant in terms of the tipping department, as the establishment attracts the penny-pinchers through offering two "happy hours" in one day. Most are clueless how to tip, even with a tip suggestion helper a tthe bottom of their receipts that shows a breakdown depending on their bill what 15/18 and 20 percent tip on their bill is. This sometimes makes the job hard to take seriously. Big groups no longer have an auto-gratuity applied and this causes a lot of stress for us servers, especially because it is a large portion of the overall sales for our night and many of the customers who eat here don't have a good heart or mind to tip sometimes. If customer doesn't tip appropriately it could cost us big. Also we are forced to share parties of 10 or more. This is sometimes a bogus policy also.

    Advice to ManagementAdvice

    Allow the 18% auto-gratuity added to large groups. Listen to the POSITIVE verbal reviews and feedback from customers about the servers. There are a lot of satisfied customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good for the short-term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Omaha, NE
    Former Employee - Server in Omaha, NE

    I worked at Kona Grill full-time (more than an year)

    Pros

    This is a very good job for making potentially a great deal of money with no experience, but it is still a restaurant.

    Cons

    The experience you gain will take you really just nowhere in life. Get out of the industry while you can.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Good coworkers, but long hours, confusing schedules and overworked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Dallas, TX
    Former Employee - Server in Dallas, TX

    I worked at Kona Grill part-time (more than an year)

    Pros

    - Wonderful coworkers
    - Good food
    - Comfy uniforms
    - Good money

    Cons

    - Schedules always varied and a few times I was "late" because a manager changed my shift time online while I was working. When I arrive home at 1 in the morning, I don't bother to check what I think I already know.
    - Chronically understaffed. 50+ hr weeks are de riguer.
    - Bar shifts kill. Good money but they're 8 to 10 hours long with about 10 mins to scarf food in the back. Once or twice a week this is fine, but you'll end up doing it 4 or 5 times a week. Worse if bartending.
    - Lots of side work. I've had more, but Konas is very meticulous, and there's both pre and post shift work.

    Advice to ManagementAdvice

    Hire more! We get burned out when there aren't enough servers. Also, I saw too many great servers/baartenders get passed up for management. I've also seen great managers quit because upper management was far too beauraucratic for them to get things done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stable concept with some great talent. Company will grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Omaha, NE
    Former Employee - Assistant Manager in Omaha, NE

    I worked at Kona Grill full-time (less than an year)

    Pros

    Salaries a touch higher than most. Good attention to food, cool concept.

    Cons

    Needs a better training program for managers. Some important information gets miscommunicated during relocation efforts. Major changes need to happen in these areas. Not a lot of contact with higher-ups. Operationally, the restaurant design cannot support the level of sushi production to be timed properly with the kitchen. Restaurants have difficulty across the nation.

    Advice to ManagementAdvice

    More communication before relocation proceedings. Major lack of communication- too much secondhand information, sometimes not correct.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    It's a serving job...'nuff said

    Former Employee - Server
    Former Employee - Server

    I worked at Kona Grill part-time

    Pros

    hours, flexibility, busy, high check average, decent tips

    Cons

    high tip-out, management, restaurant culture

  10.  

    Standard Restaurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Richmond, VA
    Current Employee - Server in Richmond, VA

    I have been working at Kona Grill full-time (more than 3 years)

    Pros

    Consistent expectations from guests day to day

    Cons

    Inconsistent demands that begin at the corporate level. Undisciplined coworkers mixed in with experienced staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    It's ok, if you need some money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Kona Grill

    Pros

    It's really laid back and easy to work at. You get a lot of help while at work.

    Cons

    Some of the clientele can be frustrating tippers. Sometimes long hours don't give you as much money as you want. It can be extremely slow some days.

    No opinion of CEO

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