Kroger

  www.kroger.com
  www.kroger.com

Kroger Reviews

Updated December 14, 2014
Updated December 14, 2014
1,742 Reviews
2.9
1,742 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kroger CEO Rodney McMullen
Rodney McMullen
189 Ratings

Review Highlights

Pros
  • Flexible Schedule that catered to my time as a student and weekly paychecks helped (in 76 reviews)

  • Paid holidays (4 hours) & paid vacation available for part time (in 68 reviews)


Cons
  • Work/life balance is tough because I had to work a different schedule every day/week (in 58 reviews)

  • Krogers way of cutting out full time, long tenured workers who have given them 20-30 (in 98 reviews)

More Highlights

233 Employee Reviews Back to all reviews

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  1.  

    Very unpleasant environment. Cinti, OH.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Relief in Cincinnati, OH
    Former Employee - Vacation Relief in Cincinnati, OH

    I worked at Kroger full-time (less than an year)

    Pros

    Benefits and They provide your uniforms and steel toes.

    Cons

    You are judged by coworkers and your future with the company is based on how these coworkers feel about you. The management is very unprofessional and HR dies nothing about the unfair and unprofessional practices. The union is weak they work for the company and not for members of the union.

    Advice to ManagementAdvice

    Corporate please evaluate the practices used by your management and HR teams. You all have lost some very good employees. I was discharged because they said I had an attitude I had perfect attendance no confrontations with anyone I did a very good job never been coached about anything. My record was clean but I was judged by others due to my appearance. Management discharged me one week before my probationary period was up. HR was not present but when I addressed it to HR they basically upheld the dscrimination against me because they did not resolve the issue. Of course it was wrote up as an performance trangression but I had no transgeessions, write ups or reports of poor job performance to back it up. During my training in different areas the trainers were slackers in the breakroom sleeping , or some where in the facility when they were suppose to be training. I had a Supervisor who had no knowledge of the Dept (beverage) My experience was horrible.

    Doesn't Recommend
    Approves of CEO
  2.  

    Don't Be Fooled!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deli Clerk in Jeffersonville, IN
    Current Employee - Deli Clerk in Jeffersonville, IN

    I have been working at Kroger part-time (less than an year)

    Pros

    A handful of GREAT coworkers.
    I work in the deli and there are a couple of us that are great. They work hard and they try to pick up the slack that the management allows in the previous shifts.

    Cons

    PAY!
     Management
    Don't respect your schedule
    As a deli clerk in an understaffed deli I man the deli counter and the bakery counter. So I have customers coming from both ends trying to get my attention for various needs. It's overwhelming. I do a tremendous amount of work for $7.30; though I was promised more. Is been three months and I'm at my wits end.
    My manager schedules me and others outside of our availability. They also don't schedule enough clerks on days that are known for being busy.

    Advice to ManagementAdvice

    Your words say you value your employees, but your actions tell us otherwise.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Otherwise known as QFC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Courtesy Clerk in Seattle, WA
    Former Employee - Courtesy Clerk in Seattle, WA

    I worked at Kroger part-time (less than an year)

    Pros

    none to think of. Absolutely none.

    Cons

    minimum wage, no sick pay, condescending management. No wage increase for 3 years! Felt like slave labor.

    Advice to ManagementAdvice

    Learn to treat your employees as human beings. Try being nice, just try.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Kroger Management Store-wise and Corporate-wise is a HOT MESS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deli Clerk in West Chester, OH
    Current Employee - Deli Clerk in West Chester, OH

    I have been working at Kroger full-time (more than 5 years)

    Pros

    Job security, regular raises (to a certain point although not competitive...based on hours worked not quality of work) co-workers are great, work with your schedule to a certain point.

    Cons

    Store management has no idea what they are doing. No communication, their minds change daily and then they yell at you for doing it the way they wanted it the day before because they want it another way now. Corporate is a MESS. No one knows what is going on. Everyone tells department heads different things to do but everyone is contradicting each other so department heads have no solid direction from upper management. Associates are treated poorly. They have unrealistic expectations. Favoritism is a HUGE issue. It is like everyone working for Kroger never grew out of high school....even management. Department heads are not given the freedom to discipline their people. My manager wanted to write someone up for something (it was last year right before the holidays) and one of the co-managers said no "we wouldn't want to hurt their feelings before the holidays" people slack off (they still get the raises anyway, why work for them!) and nothing is done to fix it. Certain people are expected to devote all of their time to Kroger and bend over backwards while others get away with refusing to do things that are specifically their job.

    Advice to ManagementAdvice

    Grow up, treat everyone the same, actually use disciplinary action instead of trying to be everyone's friend. COMMUNICATE!!! especially with store managers and co-managers so all the managers in the store are on the same page. Take responsibility for decisions made. Expect people to do their job and when they don't discipline them, don't let them get away with it. Acknowledge when employees go above and beyond GIVE A LITTLE RECOGNITION FOR CRYING OUT LOUD! Employees feel taken advantage of!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Just not right..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Galveston, TX
    Current Employee - Anonymous Employee in Galveston, TX

    I have been working at Kroger part-time (less than an year)

    Pros

    Pros: Most of people I work with are great, if you want to work you can get plenty of hours

    Cons

    Cons: One of the managers at my store is one of the rudest people i've ever encountered (so bad there are a stack of complaints about her) and no one will get rid of her, then don't even get me started with surge checking...also the pay is too low (7.55)

    Advice to ManagementAdvice

    Remind supervisors on the floor that they MUST give cashiers their breaks (p.s it's against the law otherwise), Treat everyone with respect no one person is better than another..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Terrible Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Grocery Manager in Lafayette, IN
    Current Employee - Assistant Grocery Manager in Lafayette, IN

    I have been working at Kroger full-time (more than 3 years)

    Pros

    First, in reading through many of the reviews here, it sounds like most come from union stores. Let it be noted that I work in a non-union Kroger store. It has many of the problems described from union stores. I believe there is absolutely no difference whether the union is there or not. You have just as much job security in a non union store. If you show up and don't steal, you won't be fired.

    One of my favorite things about the job is interacting with customers. I love to fix problems, make them feel comfortable and valued, and address their issues by giving them knowledgeable solutions. If I can make someone's day better and less frustrating, it's a win for us both!

    Promotions- There is room for promotion if you show competency in your work, loyalty to company, have a good work ethic and good attendance record.

    Perks- 10 percent employee discount on Kroger brand items. Cashiers get a few "fun size" candy bars when they make elms scores. Occasionally free food/party days in break room. (This is for day shift. If you work nights, all the food is left out to go bad by the time you get there. So nothing for night crew.) Occasionally, free sandwiches from the deli can be found in the break room refrigerator when they become outdated. Last year, my store got a tv and new couch in the break room. I think this was supposed to be a perk. Personally, I do not take my breaks in the break room. It is dirty and it smells by the time the night crew comes in.

    Benefits- Insurance (I feel cost is high, I pay almost $400 a month for myself and 3 children) 401K, After being employed a year, you will get 1 week paid vacation for part time (28 hours) And 2 weeks paid vacation for full time(40 hours each), 2 personal days a year. You must work 8 years to get 3 weeks paid vacation. 15 years for 4 weeks and 25 years for 5 weeks.

    Cons

    Where do I start?

    Training. This consists of several days taking computer tests. Then on the job training is supposed to be several days of working with an experienced employee in the department you were hired into. However, this time is usually used by making you bag groceries instead of learning the job you were hired for.

    Work Load. The amount of work you are required to do within your shift is so unreasonable and unrealistic that most of the employees I work with are disgruntled and have feelings of hopelessness. It is a terrible thing when your job makes you want to give up on life. You have to cut breaks as short as possible, or work through them. This is actually encouraged by management, but is supposed to be kept hush hush so corporate doesn't find out.
    I think the highest stress part of the job is not being allowed to go home for the day when you are scheduled to. You must stay until your work is finished, regardless of how long it takes you. I have often been forced to work 10 to 12 hour days, 6 to 7 days a week. You never get 2 consecutive days off. I had asked for 2 days off in a row and by some miracle, it was granted to me. But, then as a punishment for taking 2 days off, I was forced to work the next 9 days straight before I got another day off. Their reasoning was that if you get 2 days off in a row then you should be so well rested you don't need days off for a very long time afterward.

    Holidays. I have worked every 4th of July, Easter, Halloween, Thanksgiving and Christmas for the last 4 years. When asking for these holidays off, you are told that nobody gets them off. Everyone has to work the holidays, as if this makes it perfectly ok. No consideration is given for anyone with families. To Kroger, stocking cat litter on the shelf is much more important than being with your family on a holiday. Management will often take the attitude that if they have to work it, so do you. The work-life balance is non existent. I have brought up this issue with management over and over and it has fallen on deaf ears. It is impossible to make any kind of plans outside of work because of the inconsistent scheduling.

    Stress Level and Management. You would not think that working in a grocery store would be such a high level of stress, but you are constantly condescended, disrespected, nitpicked, and in general, treated as though you are an incompetent failure. The true incompetent failures are those that run the Kroger company. They base everything on numbers and not realities of what's actually going on, on the floor. They do not care about the employees as far as I have seen. Some management, (not all) will cuss you out for certain infractions. It has not happened to me personally, but I have seen it. Nor do those in corporate care about their store managers. They criticize to the point that the managers have no choice but to hand it down to the employees. Employees are not treated as individuals but bodies who can be forced to do more work in less time. The turn over rate is high because of extremely low wages, terrible training, insane work load, and the condescending attitudes of many in management positions. If you bother to stand up for yourself, you will be told that you have an attitude problem, are not a team player and you are not doing your job. There is zero communication at Kroger, unless it is to tell you that you did something wrong. Nitpicking is rampant by some members of management and tattle-telling is rampant by many co-workers. It is a difficult environment for mature, educated adults to work in. There is very little praise and a lot of criticism.

    Kroger is constantly coming up with new programs to make things better in their stores. All they do is make a complete mess. Kroger best practices are many times so time consuming that your 8 hour shift would turn into a 16 hour one if you followed them. You have no choice but to cut corners.

     My son asked me once if he could work at Kroger when he was old enough and I gasped and said NO! The mere thought of my child working in such an environment makes me shudder. I would not recommend this job to anyone. Go elsewhere if you are just starting out. Don't make the same mistake I did or you will be stuck in a hopeless and thankless job, just like me.

    Advice to ManagementAdvice

    Care about your employees as people. Don't lord your power over their heads and take condescending attitudes. Work on rotating holidays and weekends off. Work harder on keeping your store staffed so the work of 3 people doesn't fall on one.

    Corporate: Stop making it all about the numbers and percent effective. It's as if you sit in your offices and think the employees in the stores are not working hard, but just standing around doing nothing. This could not be further from the truth for most. (Of course there will always be one or two) Your expectations are unrealistic and unreasonable, no matter what the numbers on your papers say. I encourage and invite any member of upper management to come work on the night crew with me for a week. Maybe it will open your eyes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Horrible Store Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kroger full-time (more than an year)

    Pros

    Only thing good about the place were the customers and my ability to give them 5-star" customer service. I was one of a few people that was even following that corporate values. Nothing was as it seems.

    Cons

    There were no "leaders" that were worth a dime, couldn't lead there way out of a paper bag with a road map. My immediate supervisor was allowed to bully and belittle people and don't even bother going to upper management about it, when I did..I was the "villain" and I then became the "target" and was railroaded out so someone being groomed could take over and be the"dog on a leash". They do not follow their core values and should probably take the time to read the employee handbook or just throw it away..just my opinion of course. Horrible experience I wouldn't wish on anyone.

    Advice to ManagementAdvice

    I think management isn't going to listen to anything but the sound of their cash registers. I have never worked in a place that had such total disregard for people who gave their all and got no recognition for a job well done. They ALL need sensitivity training and a lot of it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-Time Cashier in Lithonia, GA
    Former Employee - Part-Time Cashier in Lithonia, GA

    I worked at Kroger part-time (more than an year)

    Pros

    Not all Krogers are the same.!!

    Cons

    Kroger on COVINGTON HWY, LITHONIA, GA 30058 is the WORST.!!!!!!! You dont get hours unless you suck up to the supervisors. They arent flexible at all. Pretty much all the heads are unpleasant.!!

    Advice to ManagementAdvice

    Fire Management/Supervisors and hire new people.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Bad salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Stocker in North Augusta, SC
    Current Employee - Night Stocker in North Augusta, SC

    I have been working at Kroger part-time (less than an year)

    Pros

    Good people but that is the only good thing

    Cons

    Lot to do but pay sucks

    Advice to ManagementAdvice

    Raise salaries

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Meat Cutter in Topeka, KS
    Current Employee - Meat Cutter in Topeka, KS

    I have been working at Kroger full-time (more than 5 years)

    Pros

    Good customers, If they only knew how the employee's are treated.

    Cons

    Expect way to much for the pay, not treated like human

    Advice to ManagementAdvice

    Treat people with respect! A lot of red management

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