Kroger Reviews

Updated October 29, 2014
Updated October 29, 2014
1,635 Reviews
2.9
1,635 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kroger CEO Rodney McMullen
Rodney McMullen
155 Ratings

Review Highlights

Pros
  • Flexible Schedule that catered to my time as a student and weekly paychecks helped (in 74 reviews)

  • Paid holidays (4 hours) & paid vacation available for part time (in 66 reviews)


Cons
  • Work/life balance is tough because I had to work a different schedule every day/week (in 52 reviews)

  • Krogers way of cutting out full time, long tenured workers who have given them 20-30 (in 94 reviews)

More Highlights

331 Employee Reviews Back to all reviews

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  1.  

    Krgoer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Care in Hernando, MS
    Current Employee - Guest Care in Hernando, MS

    I have been working at Kroger part-time (more than 3 years)

    Pros

    There were no pros of working for Kroger, aside from it being a part of a union.

    Cons

    Kroger is a typical cooperation that extols their personal profit and gain over their employees. They hire new people, give them the majority of the hours, an cut the hours of the most senior employees back.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Supervisor in Richmond, VA
    Current Employee - Front End Supervisor in Richmond, VA

    I have been working at Kroger part-time (more than an year)

    Pros

    Freedom to create your own avalibility without having to consult management.
    Same with taking days off.
    Job security.

    Cons

    Low wages
    Bad managment
    No communication
    Clique-based structure
    Long hours
    Little recognition for job well done
    Management accepts bonuses for taskes completed within departments

    Advice to ManagementAdvice

    Communicate with people more. Use more incentives for tasks instead of just threatening people for not doing a good enough job. Build team skills.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Met some great people but was overworked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co-Manager in Henderson, TX
    Former Employee - Co-Manager in Henderson, TX

    I worked at Kroger full-time (more than 3 years)

    Pros

    I made a lot of friends working there. Your co-workers and employees generally are very pleasant to work with. They do have very good benefits. Good insurance even to part-timers. Spend a lot of time training you upon entry to your position as Co-manager. I did move up from a part-time clerk to co-manager.

    Cons

    They tell you in interviews you have 45 hr work weeks. I never worked less than 50 on a good week. I sometimes worked 60 hr weeks. You are paid salary so that additional time does not equal additional pay. Many store managers do not care about their employees and mistreats them, this didn't include the upper management as you didn't see them on a regular basis and when you did they were actually very kind. The store manager sets your schedule and usually sets the schedule to their benefit and no one elses. It's very difficult to get time off but this all goes back to bad store managers. I only ever worked under one store manager I liked. No real training after initial training. Store manager does not spend time teaching you, as the upper management states they are suppose to do. I spent a lot of time vouching for my employees and was often ignored and reprimanded for caring and following contract. Store managers tend to favor bad employees and abuse the good employees. I have heard store managers scream and cuss out employees around other managers and no one cared. I tried contacting HR about the managers treating the employees this way and was either ignored or told that's just how he/she is. I was always scheduled to work holidays rather than getting to rotate the days with other managers.

    Advice to ManagementAdvice

    Pay attention to how the store managers treat co-managers and associates. As you state yourself, people work for people not companies. It's also very expensive as a company to constantly have to retrain employees to replace those who leave. Don't make promises to new employees that you don't force the store managers to uphold. There are too many discrepancies between the way you say things should be done and the way they are actually done. Open your eyes. The main reason I left was because I was tired of the way the store managers treated me.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Manager's lackey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deli/Bakery Clerk, Bagger in Fort Wayne, IN
    Former Employee - Deli/Bakery Clerk, Bagger in Fort Wayne, IN

    I worked at Kroger part-time (more than an year)

    Pros

    The managers are nice when they hire you, two uniform shirts (and aprons if you work in bakery/deli) provided for free any others you must pay for. the people were nice in bakery and we had a cordial relationship.

    Cons

    -you will after three days on the floor be expected to close the bakery by yourself with no prior training on how to do so.
    -Manager/ Head of bakery will expect you to pick up their slack
    -They will give you a write-up and then yell at you on the sales floor (nice privacy isn't it)
    -After transferring upfront as a bagger and being told that i would get to be a cashier i never was trained for it
    -you were expected to get carts in half hour shifts that ended up being an hour or two, if you asked to come in out of the blazing heat or biting cold (like last winter up in indiana) they say "no, we need you on carts because the others are on break/we don't want our kickback baggers (mentally challenged individuals who were hired obviously for such a purpose) to get sick.
    -my favorite was that because kroger employees have a union they cant fire you but if they dont like you they will give you one or two 4 hour shifts in a whole week so your pay at minimum wage comes out to 45 dollars after taxes

    Advice to ManagementAdvice

    STOP PLAYING FAVORITES!! also hiring those who aren't mentally competent just for kickbacks from the government is despicable!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kroger

    Pros

    Pay and benefits
    Vacation time
    Hours
    No others

    Cons

    Union!
    Lack of help (due to union)
    Hours

  7. 1 person found this helpful  

    The whole experience felt like being thrown into a pool full of sharks without knowing how to swim.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-Time Cashier in Durham, NC
    Current Employee - Part-Time Cashier in Durham, NC

    I have been working at Kroger part-time (less than an year)

    Pros

    If you're in high school or college, this job is perfect for you. Easy to get hours.

    Cons

    The "training" was awful. I was hired as a cashier and the only training I received was on the computer. How am I supposed to gain experience when there's no hands on training? The management was okay, everyone was friendly. The hours are completely random, so it kind of prevents you from making plans for the next week, unless you're willing to ask for the day off. The customers are rude. They don't understand that you're getting paid minimum wage and you have no say whatsoever over the price of items. They still verbally assault you with consideration. Honestly, they don't tell you anything. I had to find everything out from my coworkers. It's always great to find out you've been doing something wrong for a whole month.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    No support from management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Customer Service Manager in Frisco, TX
    Former Employee - Assistant Customer Service Manager in Frisco, TX

    I worked at Kroger full-time (more than 3 years)

    Pros

    There really aren't too many pros to discuss. The only upside to working there was the way most of the hourly associates would work together to get things taken care of even when management was nowhere to be found.

    Cons

    The rate of pay, the Union which is a major joke, and the lack of support from the management team.

    Advice to ManagementAdvice

    Actively listen to your employees and then actually do something about their concerns, not just listen and say something will be done, and nothing ever gets done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Clerk in Columbia, MO
    Current Employee - Customer Service Clerk in Columbia, MO

    I have been working at Kroger part-time (more than an year)

    Pros

    Opportunities for advancement. Kroger has trouble keeping good employees around, so there are always full-time positions opening up for people who do a good job.

    Cons

    Pay; department managers are hit or miss. My first department manager did a great job, but her replacement was not cut out for management.

    Advice to ManagementAdvice

    Focus on people

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Kroger Overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Supervisor in Cumming, GA
    Current Employee - Front End Supervisor in Cumming, GA

    I have been working at Kroger part-time (more than 5 years)

    Pros

    Excellent benefits---after 9 months employment for employee only.

    Cons

    Poor management of people skills. No merit increases--all jobs are union -ughhh. Can you fog a mirror & place an "X" on the application? If so you are hired.

    Kroger wages are all low end hourly beginning at minimum wage & slightly increased ( $1 to $3 with prior retail experience). Then 15 to 25 cents per hours annually at best.

    Advice to ManagementAdvice

    Look for the TALENT in your people & move them along. Most are traditional paycheck to paycheck mentality employees, but that culture starts at the top. Once the employees get in that mode, they stay there. The STARS are overlooked as a rule & very limited emphasis on looking for and training upward mobile employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    No advancement opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Clerk/Meat Service in Columbia City, IN
    Current Employee - Lead Clerk/Meat Service in Columbia City, IN

    I have been working at Kroger full-time (more than 5 years)

    Pros

    Union, good for a first job, good training/prep for retail, hard to get fired

    Cons

    Union, no advancement chance, lazy upper management, wages are set not earned, people that should've been fired are still employeed, hours vary

    Advice to ManagementAdvice

    Quit blaming hourly employees for your mistakes and fire the lazy hourly employees/managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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