Kroger Reviews

Updated March 22, 2015
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274 Employee Reviews

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  1. 1 person found this helpful

    I worked at Kroger

    Pros

    No pros they horrible company never listen to your needs

    Cons

    Everything...pay,schedule,they don't treat you like a human just like a work machine

    Advice to ManagementAdvice

    Their system is totally corrupted

  2. Horrible place to work, you are on your own here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-Time Cashier
    Current Employee - Part-Time Cashier

    I have been working at Kroger

    Pros

    I cant think of any right now

    Cons

    There are customers who will literally scream at you. The managers will not take up for you even if the customer is clearly out of line. If a customer is stealing using coupons, and you read them as you were taught, THE MANAGERS WILL ALWAYS TELL YOU TO LET IT HAPPEN. They will let the customers do whatever they wish. They will not appreciate that you actually care about the store losing money. One manager in particular loves to yell at you in front of customers. This manager will lean in over your shoulder and tell you NOT to speak to anyone else but your customer, in front of the customer, then proceed to chat it up with other managers. They dont seem to grasp they were at Kroger. Their high horses are quite high. The managers, depending on where you work are ready with a put down or ready to hassle you but will never tell you "job well done" It just wont happen. There are clicks, and the managers act very much like children within these clicks. The managers will not hesitate to scold you in front of customers. Its sad really, they work at Kroger but seem to have quite the power trip going. They could work together with employees instead of enjoying delusions of grandeur. The pay is very low and cannot be lived on if you have bills. They expect a LOT for 7.55 too. If you are sick, you had best not go in to work. They do not care if you do not feel well, ever.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful

    Terrible, Terrible Company. Which is a shame. It use to be amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Cashier in Bellevue, WA
    Current Employee - Front End Cashier in Bellevue, WA

    I have been working at Kroger full-time (more than 5 years)

    Pros

    Might Recommend. Hard to think of any.

    Cons

    Terrible company. Would not recommend

    Advice to ManagementAdvice

    Dear Kroger,

        I have been with your company for over five years and I'm very disappointed in your work ethic. What use to be an amazing company is now turning into another Walmart. Your are running it into the ground. It is becoming obvious that you don't care about the hard working employees that make your salaries happen. If you cared about us we would not have had to almost strike at the last contract negotiation. Thanks, thanks a lot for nothing!

        I only took this job because of the state of the economy. Outsourcing has caused many of the jobs I could do to be exported to other countries. Then Government Health Care came and made health care impossible to afford for the middle class. It is illegal, ill-moral and you'll be fined if you don't have any. What better way to control it than the IRS. Thanks to the 2008 economy collapse my education in Business Administrative became worthless. I was stuck to doing peon level work in retail. Work I hated ever since I stepped into it. I am very displeased with this company for many reasons. I try to have one positive for every negative but it's difficult with this company. I'll try my best:

    CON'S:

    1. I'm going to begin with GENDER-BIAS. Gender-bias should be a thing of the past but it isn't! It took me 3.5 years to become checker. Due to the fact that they were promoting new hire males within the first six months to checker. Only to quit three months later. I am over qualified for this job due to my education in Business Administrative. I never got asked to be checker. Management knew I was over qualified. I had to wait for one of the long term checkers to retire before it even happened. Even then they hesitated and waited a week to see if someone better would apply. "Better" I assume is a male. This is clearly GENDER-BIAS.

    2. I will touch on HOURS/HEALTH CARE next. Thanks to government health care most of my employees are lucky to get 29.5 hour work weeks. Don't believe me? I could show you my schedule during the time frame our contract was under renewal. After the contract became apt, hours started retuning to normal. As I have seniority I get most of the hours. My fellow employees below me are lucky to get more than 30 hours a week. If it wasn't for the union Kroger would have made health care disappear.

    3. INJURIES are not always reported. The company manipulates their numbers so they can have good standing. All major injuries get reported because they have to. Generally because employees can't perform their basic job functions. Most minor injuries don't get reported. I see employees get injured all the time and they don't report it. Due to the fear of paper work and scolding. I should know I'm the safety lead for our store.

    4. PAY RAISES. I work in WA state where we have one of the highest minimum wages. I worked three sets of 1040 hours at the same rate of pay because of minimum wage. When I was due for a pay raise I found that they manipulated my accrued hours. I was not credited enough hours when I got promoted checker. Who manipulated them I don't know? I had to politely quarrel with my store manager/hr rep for six months. I gave up and contacted the union. They were no help at all. My mother works for another grocery outlet and they have the same contract. We started talking and found I had to call book keeping directly. My pay raise happened immediately. They credited me my back pay. It took me four months before I was told I had a check I needed to pick up. When I started getting close to journeyman they began to manipulate my hours. After a while they gave up because I would be there in no time at all.

    5. UNDER STAFFED. Since the last contract negotiation we have lost a significant number of hours. I work at an "A" class store and we are given a skeleton crew nearly every day. I'm getting exhausted doing 3 jobs in 8 hours. Our FES doesn't do her job properly and I often have to step in for her. She scolds me when I try to do her job. (If she wasn't checking all the time. She'd be able to do her job.) We are lucky if we have more than three courtesy each day. We have 3.5 checkers (checker courtesy) and one is usually stuck running uscan. If we need more we call side departments. I'm sorry but this doesn't work. The union can be thanked for this.

    6. CROSS-TRAINING. Since hours have been cut the company is cross-training more. I'm sorry but this doesn't work. We are becoming exhausted, tired and having more injuries. Or moral has become so low it's a struggle to come into work. Baggers should bag. Checkers should check and cleaners should clean. This cross-training isn't working.

    7. U-SCAN. This is the most irritable position in the entire store. When u-scan came into stores it cut 40% of our checker hours. This is also the morning or closing checker. We are generally the only checker for the first four hours of our shift or last. We usually don't get a break. Rules: We can't leave the green-zone (uscan). We have to interact with customers that are usually grumpy and irritable. Three in five customers can't operate uscan because they don't listen to the instructions. They snap/scold you for trying to help them. I'm mildly disabled and require repetitiveness and find this offensive. They try make us pull customers through uscan. Well not all like uscan or can operate it. We get scolded for asking.

    8. FLAKEY EMPLOYEES. Because of the union it is difficult to get flakey employees fired. I seriously work with 5-10 employees who get paid to walk around the store for 8 hours in circles. They can't get fired because of the union. Other employees do a half assed job and continue to get away with it. I end up pulling their work load. Nothing is being done. The work load ratio isn't evenly split. People wear them selves down and start to get injured because of this. Thanks alot union.

    PRO'S

    1. SENORITY. This is a plus and minus in it self. I have over five years with the company and can generally get good hours. However people below me are lucky to get 30 hours a week or more. It discourages them to make a career out of grocery because it takes them five years to get to journeyman pay.

    2. CROSS-TRAINING. If it wasn't for cross-training I wouldn't have been promoted checker. I would have remained morning cleaner for ever and ever. This allowed me to work to journeyman pay quickly.

    3. UNION. I am a hard working ethical employee and don't need the union. However when you have an issue such as pay raises it's helpful. However you're stuck in a loop hole of endless phone calls trying to get your issue solved.

    4. SCHEDULING. If you have no restrictions set on your schedule you can generally get close to full time. Assumingly you don't care when you work. One restriction can severely reduce your hours.

    5. GENDER-BIAS. If your a white Caucasian male you can go up the corporate ladder quickly. I'm Caucasian female and I'm beginning to notice gender-bias more and more when I apply for higher up jobs. They try to have an equal number of male and females employed to keep this some what hidden from the public.

    6. NO SOCIAL LIFE. If you work retail you can kiss your social life good by. Your sifts will generally fall mid day or late at night. It's down right difficult to have a life. I'm single and young so this doesn't really affect me. You will have to work all major holidays. Like it or not. Kiss important family events good by. You'll have to struggle with your employer to give you those days off. Scheduling vacations are difficult as they moan and complain when you try and take one. I have barely had a social life since I started working for this company.

    7. MATCHING 401K. One plus of this employer is you can start depositing into your 401k two years after employment. The company will deposit an equal amount. Once you hit the five year mark it is forever yours. It ads up if your long term.

    8. Health insurance. Due to gov health care it is difficult to find jobs that give cheap affordable health insurance. Most of my coworkers moan when they find their $10 a month health insurance increased to $15 but they never had to buy a plan for themselves. We get full medical, dental and vision. If we do in-network providers they cover up to 100% of the bill. Out of network 70-80%.

    Over all I would rate Kroger at a C+ at best. It is not the best employer. When QFC was owned by the original owner we were set for life. Kroger has muked up this company so badly that it's horrible. It's hard to work a job that no one likes. Especially when the customers don't view retail as a "real" career. If the economy wasn't in a state of a recession/depression I wouldn't even be here.

    Sincerely,

    Dissatisfied Employee

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deli/Bakery Clerk in Fayetteville, GA
    Former Employee - Deli/Bakery Clerk in Fayetteville, GA

    I worked at Kroger part-time (less than a year)

    Pros

    Easy job anyone can complete it deli clerk is okay if you don't mind rude customers and co workers and all

    Cons

    No room for advancement unless you wait years and the pay is terrible very little hours are given to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. L

    Current Employee - Cashier in Dacula, GA
    Current Employee - Cashier in Dacula, GA

    I have been working at Kroger

    Pros

    Fun job nice people get moved up if you want to

    Cons

    Not paid much mean managers. Not nice at all with my experience

    Advice to ManagementAdvice

    F

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Everything in the store looked nice when I shopped. After I started working, everything was different behind the scenes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Deli Clerk in Wheeling, WV
    Former Employee - Deli Clerk in Wheeling, WV

    I worked at Kroger (more than a year)

    Pros

    Most of coworkers were nice.

    Cons

    Management was horrible. Treat all customers as gods,treat the employees like dirt. Poor communication all around. Some customers are bad tempered and have gone to mgmt. with false accusations thus wrongfully accusing the employee(s).

    Advice to ManagementAdvice

    If you treat employees like you treat your customers, you would have loyal and dedicated employees. You wouldn't have such a huge turnover. I hated coming in to work because of the way the employees were treated. Management should at least treat employees the same way they would like to be treated if they were in the same position. It's normal for some employees to complain, but all employees did was complain. Even customers complained about how employees are treated, So much inconsistency. Management should be sent to Steven Covey's training seminars or at least read his books. Also the place is an accident waiting to happen. There are incidents happening all the time but employees were afraid to report them. Very poor pay for the amount of work to be done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. No advancement

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kroger

    Pros

    Nothing from the company is considered a pro.

    Cons

    Pay. Boss. Promotions. Manager. Pay.

    Advice to ManagementAdvice

    Consider giving a supervisor more than a 10 cent raise.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Worst place ever to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Then Cashier in Conway, AR
    Former Employee - Lead Then Cashier in Conway, AR

    I worked at Kroger full-time (more than a year)

    Pros

    Met some great people there and it helped pay my bills considering it was a little over minimum wage but not by much.

    Cons

    Upper management treats you as if you're below dirt, favoritism rules promotions as well as payroll when it comes to hours instead of job performance. I'm supporting a family with open availability but I lost hours to high school kids?

    Advice to ManagementAdvice

    The District managers need to really consider doing a restructure or something. I've met a few of you and some of you are great people that enjoy the company at one time I really believed the values that Kroger had but over all at least in the daily store operations it's time to clean house. Morale is suffering, turn over is awful and lack of leadership is the reason why.

    Doesn't Recommend
    Neutral Outlook
  10. Bad job low wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Kroger part-time (less than a year)

    Pros

    There isn't a reason to work here unless u are in high school

    Cons

    The pay is horrible and u really would hate working here they hire anybody

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. This is the worst company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Supervisor in Atlanta, GA
    Former Employee - Front End Supervisor in Atlanta, GA

    I worked at Kroger part-time (more than a year)

    Pros

    The customers made it all worth it.

    Cons

    The pay is horrible and they make it very hard to become full time.

    Advice to ManagementAdvice

    Be more considerate and take a few management/leader training classes.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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