L'Occitane

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L'Occitane Reviews

Updated Jul 16, 2014
All Employees Current Employees Only

2.8 133 reviews

50% Approve of the CEO

L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger

Reinold Geiger

(16 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • Great products, most stores are quite beautiful(in 17 reviews)

  • Generous employee discount enabled us to purchase products for personal use(in 15 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh)(in 16 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon(in 8 reviews)

36 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    2 people found this helpful  

    Disappointed

    Anonymous Employee (Former Employee)

    ProsPretty stores
    Ok Benefits
    nice coworkers

    ConsTho it would seem like heaven from the outside it is pure hell on the inside. I am sure by now the reviews have been read and pretty honest and consistent. Can't blame one person for a problem when one review after another includes the same cons. For those new and already experiencing moves store to store....get ready for the ride. I have never ever worked for a place where people are moved around between stores, left alone to work, not given breaks, and undercompensated. Monkey work is plentiful so be prepared for confusion. From window and floor changes every 3 weeks to daily memos with changes left and right. Sometimes you lose track. And it's all done on the sales floor in front of the customers. yes your register is the office. How professional! But it does save another buck on payroll. The company runs on minimal hours per day. MINIMAL. Unacceptable by retail standard. It's their way of saving money. But isn't it all about the people ? why we make sales ? no people = no sales simple equation. L'occitane does not seem to think so. A staff of 3 or 4 people can run it all! Oh don't plan on being sick, trying to take time off or even a day...It is HELL to get coverage. All the bucks go to one location which has yet to ever make goal! Flatiron. That's the baby. The mother ship that has churned out manager after manager, employee after employee. In 3 years it's had 11 managers!!! from asst to mgr and working on 3 more new one! yes 11 !!!! Flagship? Most companies are proud to say that 1-2 managers have been in ONE location for 2-5 years. but 11 in 3. Need not say more..... Be smart , use common sense in your decision making.....

    Advice to Senior ManagementYou have churned through yet another district full of employees. Thinking " THEY were all bad" out with the old! BUT still NO SALES. So whom now...the favorites will be attacked for underperforming...the newbies bred for manipulation... advice: more like a question : who is upper management being managed by ???? SIMPLE

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    This is a career dead zone

    Anonymous Employee (Current Employee)

    ProsGratis, a couple of loyal customers who help move a dogged day along.

    ConsPolitics!! and Draconian type management. From past history (i.e., the last 6 or so months) the corporate leadership in this company has brought a ton of doubt and distaste amongst the store front crews. It's all on their obvious behavior, online and in person -- They pick favorites, ignore those not in the 'Preferred Kids' Clique' requests for help on dire issues (such as understaffed stores, some with less than 3 employees trying to manage on their own, security risks); interrogate managers who may not have made their stratospherically-high target deadline (despite breaking their backs trying so) and just being over all, untrustworthy or dependable when claiming to 'have your back'.

    It is no wonder so many have quickly and quietly resigned - the heartburn and headache was too much. It was costing some their health!

    And 'negative' people do not just 'happen' within this company, contrary to another Reviewer's belief - the negativity was bred through mounds of frustration and a whole host of many bad experiences that accumulated in time. Many of these employees began their jobs with earnest and good intentions, until a royal rude awakening. The abuse occurred, is real, promotions and growth are far and few in between those in the ground floor. You can put in a year of your life that you'll never get back for a poor 'pay raise' and career aspirations ignored. All of these observations, revelations?? FACT!!

    If you are unlucky enough to be amongst the Black Sheep for any lame reason whatsoever, this company can scrape away one's confidence until they are a shell of their former selves. It is draining.

    Advice to Senior ManagementIt's too late for advice. Why bother....

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    You'll need REHAB from working here....

    Anonymous Employee (Former Employee)

    ProsIf you are lucky, you will find an inner-support group network for job-survival purposes.

    ConsFrom reading ALL those pain-filled reviews before this one (shared within the past 10+ weeks), just about everything posted are a deplorable CON, 10 times multiplied. This is a demoralizing environment. The store employees are severely burnt.

    While corporate are busily shifting around existent employees into other positions of 'power' and/or 'influence' and being so self-congratulatory, they are taking no notice of the crumbling structure of what was once groups of mighty store teams. D.M.'s should go check in the mirror and get a good look at "What's Wrong with this Picture??"

    Advice to Senior ManagementThere is NOTHING worth advising management about - they hate advice. Instead of nurturing, they callously wreck their own. Since they choose to remain motionless & not implement improvements, they are building themselves a home-made time bomb. And the store managers and associates are some of the first lambs led to slaughter.

    ~~~~> Advice for the unsuspecting newcomers who are still learning your way around: Beware. Know your rights. Otherwise Upper Management will take liberties and take away from you what has already been robbed of many, past and present:

    - your health
    - a decent wage
    - a fit place to work

    To those colleagues who have managed to bail out of this company: I raise my beer to you. Don't forget about those left behind!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Zero work-life balance with a hypocritical company

    Anonymous (Current Employee)

    ProsCompany attracts quality people (just can't retain them).
    40% discount

    ConsManagers are just glorified sales associates, with absolutely zero authority. Can't interview/hire/promote or give raises without DM/corporate approval. DMs insist on interviewing all part time associates, and even some seasonals. Micro-managing from DMs are corporate is unreal.

    Required to sell two $100 face creams a day, regardless of store traffic/sales volume. Yes, lower volume stores ($300k) are held to the same goal as million dollar stores. Required to show the $106 Divine cream to every customer who sets foot in the store, regardless of their actual interests which just leads to awkward interactions with customers who then perceive that you work on commission.

    Company preaches prosperity and simplicity, but has dozens of metrics to meet on a daily basis: 2 Divines, 30% skincare, fragrance, conversion, increased ATV and tickets. All associates are held accountable to meeting these metrics and often have to explain slow days to nasty emails from corporate demanding an explanation.

    Store goals are completely inconsistent, some are goaled up 5% to last year while others are goaled up 20%. When you hit your monthly goals and earn bonus they just increase your store's goals to make it more difficult to bonus (even if you're out performing all other stores). When some stores are performing at higher volume sales trends they increase the goals, but then don't increase your bonus or available labor hours accordingly.

    Business decisions that make zero sense: spend hundreds of thousands of dollars renovating low volume stores that haven't shown sales increase in years, but eliminate the Learning and Development team. Imagine the jobs that could have been created/retained if that money had been invested in associate education instead of giving under-performing stores an unnecessary facelift.

    Absolutely no work-life balance despite company claims. Most stores operate with only 3 or four associates and stretch them to five days a week at just 4-5 hour shifts, which makes switching a shift or taking a legit sick day nearly impossible due to lack of employees available to cover extra shifts.

    Horrible training. No management on boarding training, instead you get a few days working in another store and are expected to learn as you go. Training on products is non-existent. Part time associates are expected to be able to open and close by themselves after just 4 days of training.

    Annual "bonuses" aka merit increases are insulting, and generally just a 2% increase. And they find numerous ways to score you down so that you don't qualify for an increase. Proof? The manager with the highest review score in the whole U.S. scored just a 3.5 out of 5. That's how little they think of their whole management team??

    Advice to Senior ManagementThey don't listen (they write everything off as excuses)...but practice what you preach. Employees in the stores feel over-worked and unheard. Be receptive to the heartfelt feedback your employees have been trying to give you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    9 people found this helpful  

    Think twice before submitting your resumé

    Anonymous Employee (Current Employee)

    ProsRelatively tidy stores. Store soundtrack that doesn't sound like a funeral dirge.

    ConsWhen target numbers are not met due to a bad season or no-fault regardless of all efforts, it's the store teams that suffer and are unfairly 'punished' by having the following taken away from them:

    - number of allotted hours to stay afloat
    - stability, safety, and structure
    - the possibility of becoming Full-time with benefits (if you are a part-timer already putting in more than 32 hours consistently)

    Result from the above mentioned, are a bare-bones crew running a store that will wear them to the core! Just 1 Associate, no manager around to resolve situations, and 5-8 customers in a store all at once with ZERO back up, and worse, registers that freeze. The pressure placed on the one sales person in closing shift is outrageous, especially if the day began slow, and the final hours are dependent to drag in that last 1k needed to make goal. There is no safety guarantee! Many of these associates are young women trying to work a closing shift alone, often late, often minding not only a store, the products, but also their defenseless selves.

    Also, for Part-Timers, they are relatively screwed of hours, sending many scrambling around to scratch up shifts. Many Part-Timers need their jobs to pay for school, cover living expenses, and save for rainy days -- and this company makes it nearly impossible to plan your life. On top of that, so many are not trained properly on policies, how to deal with problem customers and registers, trouble-shooting, and compliancy rules. Mistakes are made, and frustrations accumulate. So many have quit, it's become a game of "Who's Next and How Soon".

    Full-timers and managers are already stretched to the point of apathy. With the ever mounting pressure and constant changes, it all becomes just a big stress-pile, and a huge joke to come to work - breaking points are reached. The next game should be titled 'How Soon before Collapse' for this company!

    Advice to Senior ManagementAs several reviews have said, Corporate Management does not care about the store employees. Advice falls on deaf ears!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    8 people found this helpful  

    A French Company Destroyed By British Men!

    Anonymous (Former Employee) New York, NY

    ProsThe origin and products are of course endearing and inspiring. The past of this once great brand remains in the quality of the products.

    ConsThe title says it all. Our US staff is headed by incompetent leaders that rather than develop or hire people here installed the most insidious group of underlings from the UK. This boys club functions by gossiping and character assassination while patting eachother on the back. Under current leadership there have been ... Drum roll please... a list of awkward unprofitable store openings in weird markets. The stores are hemoraging staff old and new alike because the pressure of these underperforming stores is put on the salespeople. Our annual sales goals have been consistently increased by a rate of 20% leaving team morale lower than the 1% percent annual pay raises we've been getting for the last 2 years. Reviews and hours are constantly tampered with. We have virtually no part time staff and full timers have to work max 32 hours over the span of 5 days per week. Employees are miserable and tired of working alone with the doors open and fake cameras in a work environment so hostile it makes a military gulag look like a Disney movie. If you accept an offer from this company beware that right now they just need bodies in the stores. That does not mean you won't eventually be on someone's blacklist for your personal aesthetics, your opinions and feelings, or just because. It is impossible to comp your own numbers due to unrealistic sales goals. Bad people are in power here.

    Advice to Senior ManagementAdvice at this point would be silly. All of the people who once loved this brand are gone, leaving or looking to leave. This list includes VPs down to part time sales staff. You should have worked with people here as they either loved the brand or could be trained to fulfill your arbitrary requirements. L'Occitane used to be a career destination point for many of us and now it's just another stop on the train many of us would rather forget. Hopefully Reinhold will read this and take out the trash.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    A balloon, a cookie and a terrible job

    Anonymous Employee (Former Employee)

    ProsProducts
    People at store level are nice
    Medical coverage for full time

    ConsInability to do anything that will ever make upper management happy
    Bullying and favoritism- I have witnessed many good employees bullied and treated horribly for no good reason
    Vicious emails if the day is not made
    Micromanagement daily
    Inability to use sick or personal or vacation time without being scolded
    Treated like you are a child
    Write ups and verbal warnings for trivial things
    No work life balance
    Disorganized
    Not an open-door policy, you are on your own if you have a problem

    Advice to Senior ManagementTreat people as you want to be treated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Backstabbing, gossip and lies.

    Part Time Sales Associate (Former Employee) Westlake, OH

    ProsProducts are wonderful, gratis are great. Store is very organized and clean.

    ConsManagement is treating they employees very fairly, hiring others with criminal records, gossip are terrable, no communacation between co-workers. Wasteful spending, and cutting emloyyes hours, management never have schedule done on time, and only certain ' friends' get weekends off. This company almost destroyed my life, my reputation and no concern about it what so ever. To many friends of a friends of a friends.

    Advice to Senior ManagementTake care of your employees, help them, and a little backroung check will be a help, I was under a charge of a woman on probation of shop lifting.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    Unprofessional and Unpleasant

    Part Time Sales Associate (Former Employee) New York, NY

    ProsThe hourly pay was decent.

    ConsThis company is incredibly unprofessional when it comes to the workplace. I worked in a small boutique and I would have to open/close by myself. There were days where I was alone for hours. I felt unsafe because we only had fake cameras and no security.
    There is also unfair responsibility for employees depending on which store they work in. For example, at the small boutique where I was located as a part-time employee I was expected to open/close, clean, change windows, shipment, operational, and then sell. In a large or flagship store, a part-timer does not have all of those responsibilities. L'Occitane really needs to redesign how they organize their stores.
    The biggest disappointment was that after all I had given into the business as a part-timer in a small boutique, they decided to move me to a flagship store and cut my hours from 18-20 hours a week to 6 hours a week. I was incredibly upset because it was insulting and rude. Plus, no upper management even gave me a reason why they were moving me and cutting my hours. I also noticed that many other part timers were moved around and some got more hours then me. I found this to be extremely unfair treatment.
    Another problem with this company is that they do not educate their employees whatsoever on their rights. There are no safety, HR, or any sort of trainings except for product knowledge. They want their employees to feel powerless and instead play a political game to be kept on the DM's favorite list.
    Lastly, L'Occitane needs to learn that the people they hire is not be taken lightly. They hired people by posting an ad on craig's list for a job fair (you could only imagine the type of crowd that brought). I've worked with many unprofessional employees and under qualified managers. It's a shame because L'Occitane is now a place of gossip and cut throat competition between stores and it creates a horrible atmosphere and place to work.

    Advice to Senior ManagementLearn how to hire good people, keep them happy and retain them. Stop hiring incompetent managers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    Great founder and products, horrible management

    Anonymous Employee (Former Employee)

    ProsThe salary, free products. Most of the staff is friendly and aim to please management. In lieu days for 6 day work weeks..

    ConsAs a manager or associate you can be placed in any location with a days notice, you have no say. You will not get praise for doing a good job, only picked on for any faults. You cannot email upper management a question without getting a rude degrating response unless they don't respond at all, which often happens. All management know to ask one another and to never go to upper management unless you want to look like an idiot and be on the chopping block. The company doesn't have near enough employees so everyone is scrambling trying to borrow staff from one another's store. This makes employees confused and feel unappreciated.
    Communication in this company is a total mess. There are no conference calls and you get memos, emails, and other information coming at you in a thousand different ways. There are a hundred different codes and coupons and half the time the codes don't even work.
    There are also a ridiculous amount of focuses.. Things we are ment to track daily- sales, tickets, Atv, conversion, new clients, client sales, amount sold of campaign, amount sold of divine, skincare percentage, amount of rituals given, amount of a certain focus product sold, what samples we gave out, how a many ppl we have booked for a party, etc..

    Advice to Senior ManagementWhen your staff feels like you are on their side and want them to succeed, they will work harder and be happier.

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