L'Occitane

  www.loccitane.com
  www.loccitane.com

L'Occitane Reviews

Updated November 8, 2014
Updated November 8, 2014
155 Reviews
2.5
155 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
25 Ratings

Review Highlights

Pros
  • Great products with great ingredients that work (in 21 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 17 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 20 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Dismal like a soul-less shell....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time (more than an year)

    Pros

    Just the free products.

    Cons

    Just the few 'Loves' for this company aren't detail enough to keep the crop of employees from jumping ship so fast that it would leave a person's head spinning to next century! From witnessing the past few months alone the dank-level quality of treatment the sales team gets just for trying to meet goal demands put in the form of a whiney, phoney email, to the excessive amount of work to put up the windows for each campaign - 2 people doing the work enough for roughly 6 -- with no Over Time Pay, no dinner offered for working until 10 or 11pm, no transportation or even expense compensation for that late ride home, or furthermore, THERAPY for the cycle of disrespect and abuse that's endless.

    If you are a young woman thinking about applying, consider this: you will be working alone on many nights, or on any occasion should someone call out sick - leaving you vulnerable to trolls, shoplifters, refunds/exchanges from Hades, and no protection or support from management. You will be made to stay late, open ridiculously early for floor cleaning that proves ineffective (the floors still look like a stained mess) for no incentive whatsoever. You will be made to go hungry sometimes when you can't get a proper lunch brake coverage when short-staffed. With Christmas on full tilt, and a near impossible month goal to meet, you'll be worked to the brink of hating life.

    Advice to ManagementAdvice

    Crystal Ball says this company is like the Titanic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 9 people found this helpful  

    It's so funny to read these.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane

    Pros

    The only pro after working for this pathetic brand is products, SOME of the people and knowing that once you've worked here it can only go up.

    Cons

    They are all the same. Probably haven't changed since I left. Europeans are generally cheap. I'm glad to be employed by a company that makes money and has deep pockets. Some Employees have this conception that you have to suffer needlessly to be in high end. What they fail to realize is this brand is not even that. Not by a long shot.

    Advice to ManagementAdvice

    Reinhold Sell your company and fire those British guys. Everyone hates them.

    Disapproves of CEO
  3. 8 people found this helpful  

    Words Can't Describe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane part-time (less than an year)

    Pros

    Gratis, Employees who actually do care (regardless of what upper management thinks), a great company story

    Cons

    It is a MESS. Upper management controls everything BUT no one oversees them. They can sweep what needs sweeping out or under the rug. you can't trust anyone.the turnover is beyond insanity. It is all based on how they feel about someone. It doesn't matter how much integrity or care you have for your job. Don't expect a raise. First company I ever worked that you don't get ANY increase annually. Wait are we still in America , the land of opportunity? Opportunity here means, a new promotion--a new title---more work----no reward except the applause. We are working for a living....

    Advice to ManagementAdvice

    People is what makes a business happen. You can have a great story, beautiful stores and wonderful products but if you don't have people they all collect dust, the customers don't come back, and the business fails. People make money, people tell stories, people make the connections special. So treat your employees with kindness and I mean all your employees (not your favorites) Set goals that are achievable. Give them a yearly review that entails a raise. This will make them loyal and even more committed. Is cutting payroll and giving minimal increases worth the risk? I didn't think so because now the business hurts. You could have saved there but long term you saved nothing because "you" made no investments in your future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Great brand, horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer in New York, NY
    Former Employee - Designer in New York, NY

    I worked at L'Occitane full-time (more than an year)

    Pros

    The often have events & products that support charitable organizations. Maternity leave is loner than what most companies offer. And of course, great products. With every launch they would provide all employees in the corporate office with something from the new launch.

    Cons

    Any problem you have will fall on deaf ears. They use unpaid interns to do the work of someone who should have real experience (and be paid!). It's was a very negative work environment when I was there. People were crying at work all the time. No work life balance at all. Disorganized team with complete disregard for each other's time.

    Advice to ManagementAdvice

    Don't compare your employee's job to being raped in their review.

    Doesn't Recommend
    No opinion of CEO
  6. 7 people found this helpful  

    If you like work for a company with favoritism this is for you!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    All pros have been said, mainly co workers and product quality

    Cons

    If you would like to work for a company where the district manager send an email listing the 5 smartest/best employees around (a genius list) this is for you. Just make sure you work for less than you are worth, sell your life for this company and pretend to not feel working here is hellish to make the list.

    Advice to ManagementAdvice

    Stop favoritism this isn't grade school

  7. 5 people found this helpful  

    I have been working at L'Occitane part-time (less than an year)

    Pros

    You get paid. Small gratis once a month.

    Cons

    Please read above where I had applied that information within the title description. Thank you. Thank you very much, etc, etc, etc.

    Advice to ManagementAdvice

    Yep.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 6 people found this helpful  

    Grateful to have left this madness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time (more than an year)

    Pros

    Good camaraderie with coworkers. They are the 'sisters-(and some brothers)-in-suffering'.
    Decent products.
    Aside from the above 2, cannot think of much else.

    Cons

    The cons that have already been posted are so repetitive, so pathetic that it has been an entertaining read. Definitely confirms one thing: since having left this company long while back, that nothing has changed for the better. The current employees ought to band together and form an outside counseling group to console one other while looking for better opportunities. So many have quit, the teams from 6 months ago are now unrecognizable, and that includes corporate.

    Advice to ManagementAdvice

    With the holidays approaching, Management better do more than cheap words wrapped in tawdry emails to 'boost' their teams. Put yourself into their shoes and really see what it's like to toil just to keep doors and business going. Quit with the clown costumes, the inane, robotic scripts and phony attitudes - all you've managed to do is breed a political cesspool where sister pits against sister.

    As for any potential Seasonals who are even thinking of applying.....better read through before signing your life away.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 11 people found this helpful  

    A Pig Wearing a Lipstick is still a Pig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY

    I have been working at L'Occitane (more than an year)

    Pros

    The products are about the only thing admirable about this company. They are effective and worth the price. They sell themselves.

    Cons

    L'Occitane is entirely controlled by its Marketing Department which deigns to open new stores rather than advertise via proven mass marketing techniques leaving store staff member to held accountable for anything from unsuccessful campaigns to extreme weather events.
    Upper management is petty, disconnected, elitist and highly retaliatory. As managers we are instructed to torture rather than fire associates and lower their annual reviews scores so annual increases impossible all to save a buck. It has been said that under current leadership we have never been more successful. Yet are annual Sales conference is cancelled due to budget concerns. Successful? right...
    In addition to hour tampering and action plans the average employee has to know and is held responsible for Everything... everything. Oh And we get transferred every 6 months without fail just she it's time to cash in on all the hounding I mean clientelling. Oh by the way that's not even a word.

    Advice to ManagementAdvice

    Advice is silly give at this point. But here are some ideas for our morning coffees.. Drum roll please is dumb. Champaign and cookies are illegal. And energy is not free, especially toxic energy you spew at the stores. Work life balance doesn't exist.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 14 people found this helpful  

    Think twice before submitting your resumé

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    Relatively tidy stores. Store soundtrack that doesn't sound like a funeral dirge.

    Cons

    When target numbers are not met due to a bad season or no-fault regardless of all efforts, it's the store teams that suffer and are unfairly 'punished' by having the following taken away from them:

    - number of allotted hours to stay afloat
    - stability, safety, and structure
    - the possibility of becoming Full-time with benefits (if you are a part-timer already putting in more than 32 hours consistently)

    Result from the above mentioned, are a bare-bones crew running a store that will wear them to the core! Just 1 Associate, no manager around to resolve situations, and 5-8 customers in a store all at once with ZERO back up, and worse, registers that freeze. The pressure placed on the one sales person in closing shift is outrageous, especially if the day began slow, and the final hours are dependent to drag in that last 1k needed to make goal. There is no safety guarantee! Many of these associates are young women trying to work a closing shift alone, often late, often minding not only a store, the products, but also their defenseless selves.

    Also, for Part-Timers, they are relatively screwed of hours, sending many scrambling around to scratch up shifts. Many Part-Timers need their jobs to pay for school, cover living expenses, and save for rainy days -- and this company makes it nearly impossible to plan your life. On top of that, so many are not trained properly on policies, how to deal with problem customers and registers, trouble-shooting, and compliancy rules. Mistakes are made, and frustrations accumulate. So many have quit, it's become a game of "Who's Next and How Soon".

    Full-timers and managers are already stretched to the point of apathy. With the ever mounting pressure and constant changes, it all becomes just a big stress-pile, and a huge joke to come to work - breaking points are reached. The next game should be titled 'How Soon before Collapse' for this company!

    Advice to ManagementAdvice

    As several reviews have said, Corporate Management does not care about the store employees. Advice falls on deaf ears!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 7 people found this helpful  

    You'll need REHAB from working here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    If you are lucky, you will find an inner-support group network for job-survival purposes.

    Cons

    From reading ALL those pain-filled reviews before this one (shared within the past 10+ weeks), just about everything posted are a deplorable CON, 10 times multiplied. This is a demoralizing environment. The store employees are severely burnt.

    While corporate are busily shifting around existent employees into other positions of 'power' and/or 'influence' and being so self-congratulatory, they are taking no notice of the crumbling structure of what was once groups of mighty store teams. D.M.'s should go check in the mirror and get a good look at "What's Wrong with this Picture??"

    Advice to ManagementAdvice

    There is NOTHING worth advising management about - they hate advice. Instead of nurturing, they callously wreck their own. Since they choose to remain motionless & not implement improvements, they are building themselves a home-made time bomb. And the store managers and associates are some of the first lambs led to slaughter.

    ~~~~> Advice for the unsuspecting newcomers who are still learning your way around: Beware. Know your rights. Otherwise Upper Management will take liberties and take away from you what has already been robbed of many, past and present:

    - your health
    - a decent wage
    - a fit place to work

    To those colleagues who have managed to bail out of this company: I raise my beer to you. Don't forget about those left behind!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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