L'Occitane Reviews

Updated September 16, 2014
Updated September 16, 2014
140 Reviews
2.5
140 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
21 Ratings

Review Highlights

Pros
  • Great products, most stores are quite beautiful (in 17 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 15 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 16 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Awful approach to building clients and running a business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at L'Occitane part-time for more than a year

    Pros

    products and history of the company truly inspiring and the love of southern france

    Cons

    absolutely no work life balance. your life is "on call" , never know your schedule because meetings etc keep getting scheduled and cancelled and rescheduled,there are more floor changes and moves than customers( i've had customers not realize we did a whole campaign because they didn't stop in for a month and missed the whole thing) there is no staff to even cover you so forget about being sick, too many operations for a selling job, The managers spend all day moving product around , doing paperwork, transfers

    Advice to ManagementAdvice

    in terms of people. To make sales you need people. Never worked for a company that would have as few as 1 to 2 people on the sales floor or someone opening or closing a shop alone. Talk about a safety risk! a no no with anywhere , any companies. This is not a ma and pa company! There are 200 stores but we can't afford two open or 2 close a boutique? I guess l'occitane is waiting for someone to really get hurt. unacceptable. unsafe.
    Don't know about career opportunities. Upper management doesn't seek to grow people. They just say "what u wanna do" and move on. Doesn't do much. I think it comes down to whom they THINK is promotable and not based on skill. Unfortunately most of the skilled are now gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    A Pig Wearing a Lipstick is still a Pig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  New York, NY
    Current Employee - Store Manager in New York, NY

    I have been working at L'Occitane for more than a year

    Pros

    The products are about the only thing admirable about this company. They are effective and worth the price. They sell themselves.

    Cons

    L'Occitane is entirely controlled by its Marketing Department which deigns to open new stores rather than advertise via proven mass marketing techniques leaving store staff member to held accountable for anything from unsuccessful campaigns to extreme weather events.
    Upper management is petty, disconnected, elitist and highly retaliatory. As managers we are instructed to torture rather than fire associates and lower their annual reviews scores so annual increases impossible all to save a buck. It has been said that under current leadership we have never been more successful. Yet are annual Sales conference is cancelled due to budget concerns. Successful? right...
    In addition to hour tampering and action plans the average employee has to know and is held responsible for Everything... everything. Oh And we get transferred every 6 months without fail just she it's time to cash in on all the hounding I mean clientelling. Oh by the way that's not even a word.

    Advice to ManagementAdvice

    Advice is silly give at this point. But here are some ideas for our morning coffees.. Drum roll please is dumb. Champaign and cookies are illegal. And energy is not free, especially toxic energy you spew at the stores. Work life balance doesn't exist.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Learn what you can, then Get Out while you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane part-time

    Pros

    Reputable products, loyal clientele, monthly gratis.

    Cons

    This company runs their retail teams like a whip-to-cattle. All the negatives noted - i.e., little to zero Work-Life Balance, paltry raises, ugly sorority attitudes, payroll hours being cut down, wearing clownish outfits to pull in traffic during dead heat or hellish cold, etc. - all true. And what makes it worse is that in some of the stores, the ventilation is not properly tended to, therefore, rendering the employees, or rather a lone, sole EMPLOYEE (emphasis on the singular adjective) to suffocate in the summer, or refrigerate in the winter. Customers have noted seeing sales associate wrapped to the nose, shivering in the store while trying to work, and the doors are wide open in the winter. Also experienced oven-like conditions in some stores where the air conditioner isn't fixed (or is unfixable). Upper management knows about these conditions, or they at least should get a clue. THIS is what this company does to their own when they are supposed to be the image of prestige and elite??

    They train on product knowledge and put demands on what is expected to sell -- the 'Always' as it is called. Those 'Always' aren't the most 'Practical', or 'Preferred' for or by the customer, but the associate is expected to push anyway as if these creams are a drug fix. They do NOT provide proper computer registers training. All of it is learned on the floor at the stroke of the moment - God forbid you have a situation with a frozen screen, are left alone with a few cranky waiting customers, and having to troubleshoot on the spot. The Point of Sale system is the pits, and it moves like a death crawl. Doing Refunds, Exchanges, Store Credits, and Gift Cards can be an ordeal with these cruddy computers.

    Many notable employees have defected to other companies with better jobs due to many plausible reasons. These were people who once put in their "all in" to trying to hold operations, morale, and their sanity together under the strains of upper management. Looking at the Corporate folks lately, not one of them comes across as relatable people who truly understands how rough it is to work in the 'fields'. They can enjoy all their comforts of a warm desk, functional air conditioning, complimentary beverages by the company, and Summer Fridays while glazing over the sacrifices the retail soldiers must do to keep doors open. These associates risk their safety, their health, their integrity, their personal quality of life to pay their bills.

    So therefore, it is no wonder why those who have left, will never return. (Shredding their aprons should be the first Declaration of Independence ritual) Those who are left behind, are considering other options. Those newbies who are peeking into these reviews, are getting their lightbulb moment. Those who should or DO have the power to implement improvements, are STILL in full disregard.

    Advice to ManagementAdvice

    Advice to Management is a near waste of breath. Denial and Delusion are alive and well in La-La-land.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 11 people found this helpful  

    Think twice before submitting your resumé

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    Relatively tidy stores. Store soundtrack that doesn't sound like a funeral dirge.

    Cons

    When target numbers are not met due to a bad season or no-fault regardless of all efforts, it's the store teams that suffer and are unfairly 'punished' by having the following taken away from them:

    - number of allotted hours to stay afloat
    - stability, safety, and structure
    - the possibility of becoming Full-time with benefits (if you are a part-timer already putting in more than 32 hours consistently)

    Result from the above mentioned, are a bare-bones crew running a store that will wear them to the core! Just 1 Associate, no manager around to resolve situations, and 5-8 customers in a store all at once with ZERO back up, and worse, registers that freeze. The pressure placed on the one sales person in closing shift is outrageous, especially if the day began slow, and the final hours are dependent to drag in that last 1k needed to make goal. There is no safety guarantee! Many of these associates are young women trying to work a closing shift alone, often late, often minding not only a store, the products, but also their defenseless selves.

    Also, for Part-Timers, they are relatively screwed of hours, sending many scrambling around to scratch up shifts. Many Part-Timers need their jobs to pay for school, cover living expenses, and save for rainy days -- and this company makes it nearly impossible to plan your life. On top of that, so many are not trained properly on policies, how to deal with problem customers and registers, trouble-shooting, and compliancy rules. Mistakes are made, and frustrations accumulate. So many have quit, it's become a game of "Who's Next and How Soon".

    Full-timers and managers are already stretched to the point of apathy. With the ever mounting pressure and constant changes, it all becomes just a big stress-pile, and a huge joke to come to work - breaking points are reached. The next game should be titled 'How Soon before Collapse' for this company!

    Advice to ManagementAdvice

    As several reviews have said, Corporate Management does not care about the store employees. Advice falls on deaf ears!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    You'll need REHAB from working here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    If you are lucky, you will find an inner-support group network for job-survival purposes.

    Cons

    From reading ALL those pain-filled reviews before this one (shared within the past 10+ weeks), just about everything posted are a deplorable CON, 10 times multiplied. This is a demoralizing environment. The store employees are severely burnt.

    While corporate are busily shifting around existent employees into other positions of 'power' and/or 'influence' and being so self-congratulatory, they are taking no notice of the crumbling structure of what was once groups of mighty store teams. D.M.'s should go check in the mirror and get a good look at "What's Wrong with this Picture??"

    Advice to ManagementAdvice

    There is NOTHING worth advising management about - they hate advice. Instead of nurturing, they callously wreck their own. Since they choose to remain motionless & not implement improvements, they are building themselves a home-made time bomb. And the store managers and associates are some of the first lambs led to slaughter.

    ~~~~> Advice for the unsuspecting newcomers who are still learning your way around: Beware. Know your rights. Otherwise Upper Management will take liberties and take away from you what has already been robbed of many, past and present:

    - your health
    - a decent wage
    - a fit place to work

    To those colleagues who have managed to bail out of this company: I raise my beer to you. Don't forget about those left behind!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Zero work-life balance with a hypocritical company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane full-time for more than a year

    Pros

    Company attracts quality people (just can't retain them).
    40% discount

    Cons

    Managers are just glorified sales associates, with absolutely zero authority. Can't interview/hire/promote or give raises without DM/corporate approval. DMs insist on interviewing all part time associates, and even some seasonals. Micro-managing from DMs are corporate is unreal.

    Required to sell two $100 face creams a day, regardless of store traffic/sales volume. Yes, lower volume stores ($300k) are held to the same goal as million dollar stores. Required to show the $106 Divine cream to every customer who sets foot in the store, regardless of their actual interests which just leads to awkward interactions with customers who then perceive that you work on commission.

    Company preaches prosperity and simplicity, but has dozens of metrics to meet on a daily basis: 2 Divines, 30% skincare, fragrance, conversion, increased ATV and tickets. All associates are held accountable to meeting these metrics and often have to explain slow days to nasty emails from corporate demanding an explanation.

    Store goals are completely inconsistent, some are goaled up 5% to last year while others are goaled up 20%. When you hit your monthly goals and earn bonus they just increase your store's goals to make it more difficult to bonus (even if you're out performing all other stores). When some stores are performing at higher volume sales trends they increase the goals, but then don't increase your bonus or available labor hours accordingly.

    Business decisions that make zero sense: spend hundreds of thousands of dollars renovating low volume stores that haven't shown sales increase in years, but eliminate the Learning and Development team. Imagine the jobs that could have been created/retained if that money had been invested in associate education instead of giving under-performing stores an unnecessary facelift.

    Absolutely no work-life balance despite company claims. Most stores operate with only 3 or four associates and stretch them to five days a week at just 4-5 hour shifts, which makes switching a shift or taking a legit sick day nearly impossible due to lack of employees available to cover extra shifts.

    Horrible training. No management on boarding training, instead you get a few days working in another store and are expected to learn as you go. Training on products is non-existent. Part time associates are expected to be able to open and close by themselves after just 4 days of training.

    Annual "bonuses" aka merit increases are insulting, and generally just a 2% increase. And they find numerous ways to score you down so that you don't qualify for an increase. Proof? The manager with the highest review score in the whole U.S. scored just a 3.5 out of 5. That's how little they think of their whole management team??

    Advice to ManagementAdvice

    They don't listen (they write everything off as excuses)...but practice what you preach. Employees in the stores feel over-worked and unheard. Be receptive to the heartfelt feedback your employees have been trying to give you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 9 people found this helpful  

    A French Company Destroyed By British Men!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  New York, NY
    Former Employee - Anonymous in New York, NY

    I worked at L'Occitane

    Pros

    The origin and products are of course endearing and inspiring. The past of this once great brand remains in the quality of the products.

    Cons

    The title says it all. Our US staff is headed by incompetent leaders that rather than develop or hire people here installed the most insidious group of underlings from the UK. This boys club functions by gossiping and character assassination while patting eachother on the back. Under current leadership there have been ... Drum roll please... a list of awkward unprofitable store openings in weird markets. The stores are hemoraging staff old and new alike because the pressure of these underperforming stores is put on the salespeople. Our annual sales goals have been consistently increased by a rate of 20% leaving team morale lower than the 1% percent annual pay raises we've been getting for the last 2 years. Reviews and hours are constantly tampered with. We have virtually no part time staff and full timers have to work max 32 hours over the span of 5 days per week. Employees are miserable and tired of working alone with the doors open and fake cameras in a work environment so hostile it makes a military gulag look like a Disney movie. If you accept an offer from this company beware that right now they just need bodies in the stores. That does not mean you won't eventually be on someone's blacklist for your personal aesthetics, your opinions and feelings, or just because. It is impossible to comp your own numbers due to unrealistic sales goals. Bad people are in power here.

    Advice to ManagementAdvice

    Advice at this point would be silly. All of the people who once loved this brand are gone, leaving or looking to leave. This list includes VPs down to part time sales staff. You should have worked with people here as they either loved the brand or could be trained to fulfill your arbitrary requirements. L'Occitane used to be a career destination point for many of us and now it's just another stop on the train many of us would rather forget. Hopefully Reinhold will read this and take out the trash.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    A balloon, a cookie and a terrible job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time for less than a year

    Pros

    Products
    People at store level are nice
    Medical coverage for full time

    Cons

    Inability to do anything that will ever make upper management happy
    Bullying and favoritism- I have witnessed many good employees bullied and treated horribly for no good reason
    Vicious emails if the day is not made
    Micromanagement daily
    Inability to use sick or personal or vacation time without being scolded
    Treated like you are a child
    Write ups and verbal warnings for trivial things
    No work life balance
    Disorganized
    Not an open-door policy, you are on your own if you have a problem

    Advice to ManagementAdvice

    Treat people as you want to be treated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 8 people found this helpful  

    Unprofessional and Unpleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate  in  New York, NY
    Former Employee - Part Time Sales Associate in New York, NY

    I worked at L'Occitane part-time for more than a year

    Pros

    The hourly pay was decent.

    Cons

    This company is incredibly unprofessional when it comes to the workplace. I worked in a small boutique and I would have to open/close by myself. There were days where I was alone for hours. I felt unsafe because we only had fake cameras and no security.
    There is also unfair responsibility for employees depending on which store they work in. For example, at the small boutique where I was located as a part-time employee I was expected to open/close, clean, change windows, shipment, operational, and then sell. In a large or flagship store, a part-timer does not have all of those responsibilities. L'Occitane really needs to redesign how they organize their stores.
    The biggest disappointment was that after all I had given into the business as a part-timer in a small boutique, they decided to move me to a flagship store and cut my hours from 18-20 hours a week to 6 hours a week. I was incredibly upset because it was insulting and rude. Plus, no upper management even gave me a reason why they were moving me and cutting my hours. I also noticed that many other part timers were moved around and some got more hours then me. I found this to be extremely unfair treatment.
    Another problem with this company is that they do not educate their employees whatsoever on their rights. There are no safety, HR, or any sort of trainings except for product knowledge. They want their employees to feel powerless and instead play a political game to be kept on the DM's favorite list.
    Lastly, L'Occitane needs to learn that the people they hire is not be taken lightly. They hired people by posting an ad on craig's list for a job fair (you could only imagine the type of crowd that brought). I've worked with many unprofessional employees and under qualified managers. It's a shame because L'Occitane is now a place of gossip and cut throat competition between stores and it creates a horrible atmosphere and place to work.

    Advice to ManagementAdvice

    Learn how to hire good people, keep them happy and retain them. Stop hiring incompetent managers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 6 people found this helpful  

    Backstabbing, gossip and lies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate  in  Westlake, OH
    Former Employee - Part Time Sales Associate in Westlake, OH

    I worked at L'Occitane part-time for more than a year

    Pros

    Products are wonderful, gratis are great. Store is very organized and clean.

    Cons

    Management is treating they employees very fairly, hiring others with criminal records, gossip are terrable, no communacation between co-workers. Wasteful spending, and cutting emloyyes hours, management never have schedule done on time, and only certain ' friends' get weekends off. This company almost destroyed my life, my reputation and no concern about it what so ever. To many friends of a friends of a friends.

    Advice to ManagementAdvice

    Take care of your employees, help them, and a little backroung check will be a help, I was under a charge of a woman on probation of shop lifting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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