L'Occitane

  www.loccitane.com
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L'Occitane Reviews

Updated August 6, 2014
Updated August 6, 2014
134 Reviews

2.4
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
17 Ratings

Review Highlights

Pros
  • Great products, most stores are quite beautiful (in 17 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 15 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 16 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    not fun aymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    love the employess, and the gratis

    Cons

    hate upper management, hate the way we get treated

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Ok job, no strategy, French management that do not understand USA market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager  in  New York, NY
    Former Employee - Product Manager in New York, NY

    Pros

    Free products and summer hours

    Cons

    French management do not understand American market. HR not really involved. There is no marketing strategy at all.

    Advice to ManagementAdvice

    Should hire american management that understand this market.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 8 people found this helpful  

    More bad memories than good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    Pros

    Real quality products
    You do learn a lot about running a business as an SM
    Some amazing people at all different levels (key word some)

    Cons

    A lot of questionable leaders from DM level and up
    They break you and make you feel like you cant do anything else
    Nothing is ever good enough
    Hypcrisy in values and culture
    Gossipy and sexist
    Intimidating not inspiring upper management
    Low level of ethics and regard for store teams and working environment

    Advice to ManagementAdvice

    Stop trying to demean and intimidate store teams and start inspiring and empowering them. More work needs to be done with organizational management. This is not a great place to work and the problem starts with DMs and some obnoxious corporate associates, clean it up. Youre expanding faster than the US can handle and cannabilizing existing stores and losing control of experience, teams and culture/values. Reducing the L&D team was a mistake.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 7 people found this helpful  

    They preach teamwork and unity and it couldn't be further from the truth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Other people held hostage by an economy that is difficult to find make means in another company at the moment. Some of these people at mid to lower lever are some of the finest.

    Cons

    Abusive leaders.
    Almost military like approach without military intelligence.
    Ridiculously long work days.
    Hostile workplace.
    Unrealistic expectations.
    Inhumane treatment of anyone who does not fit the"profile" or someone who doesn't have history with other across the pond.

    Advice to ManagementAdvice

    Realize that the company is not long of this earth. The people who have been put in positions of leadership in this country from other countries have destroyed the integrity and vision of a beautiful brand.
    NYC-NJ

    Negative Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Never wanna leave yet always wanna quit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The product is amazing. It is easy to sell because it works. I've often enjoyed the personal relationships I've made with coworkers.

    Cons

    The bonus structure is not ideal for associates. Manager turnover is high. There is a lack of clear marketing and promotion direction all the time. There is no positive reinforcement or expression of appreciation for sales associates' work. The company does not advertise; they expect sales associates to bring the customers into the store, which is problematic in that sales associates are merely part-time workers who get the bare minimum $10 an hour.

    Advice to ManagementAdvice

    Be more positive and appreciate. Advertise; don't force this expectation on the sales associates.

    Recommends
    No opinion of CEO
  7. 6 people found this helpful  

    Great products, great customers, awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Keyholder  in  Seattle, WA
    Former Employee - Sales Associate/Keyholder in Seattle, WA

    Pros

    The biggest perk? AMAZING employee discount (40%) and free products with every new promotion. I have so much product from L'Occitane now. I felt really good about selling it to my customers, because they really are high quality, gentle, and made from natural products. They even give a portion of their shea sales to the women of Burkina Faso. The company has a great mission.

    Cons

    THAT being said, it seems like the great ideas end in France, and get completely corrupted once they hit the United States. This winter our city had a cold snap that was much lower than we are used to. I worked in the only outdoor mall in the state, and we were required to have our doors open in below freezing weather. We couldn't keep it warm in the store, but our district manager said that we couldn't wear coats unless they were black wool dress coats (which we had to buy ourselves) and that we couldn't close the door.

    Upper management did not respond to safety concerns regarding our door lock malfunctioning, our safe not locking, or our store being dangerously cold to work in.

    When we could not make sales plan during the coldest week on record for my city since the 1980s, we had our hours drastically cut. I went from 15 guaranteed hours per week to 4 hours every other week. That's when I put in my notice to quit. I was terminated without seeing or signing paperwork, so I am not sure to this day if my severance paperwork says that I was fired, or that I left.

    They also didn't follow my city's PTO law, and never gave me my mandated sick leave after I became ill from working in a building that was less than 40 degrees for several shifts.

    Advice to ManagementAdvice

    Put your employees first, and your profits will follow. When your employees are in physical distress from your company policies on keeping your doors open, when you have to have customers call your corporate office to complain about how cold it is in the store, THAT is a serious issue. Telling your employees to "take customers to the warmer part of the store" which is less than 750 sq ft, does not help the customers who need to purchase something in the front of the store, or who want a reprieve from the bitter cold.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    A downhill spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  New York, NY
    Current Employee - Anonymous in New York, NY

    Pros

    Employee discount, gratis, boutique hours

    Cons

    Upper level management, favoritism amongst district, regional, and store managers, no work life balance, no consideration for employees well being.

    Advice to ManagementAdvice

    The constant shifts in management seem to take a negative toll on the company. There is blatant favoritism towards certain store managers. Instead of practicing "the spirit of prosperity" and having open honest communication there is a lot of undercover scheming between upper management. No consideration for sales associates well being, drastically cutting of hours, frequent change of location, and he said she said drama is not a motivation to be a better seller. There is a lack of communication between management and employees as well as a lack of honesty. No value for long time sales associates which gives a negative image to new hires. No room for growth unless you're a favorite. This went from a job I loved going to to feeling like a number in a spreadsheet for a company that can care less about how hard I work. It's disappointing, and I wish they would practice what they preach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Great products, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Keyholder
    Current Employee - Sales Associate/Keyholder

    Pros

    The products are all wonderful and the customers are usually very kind. Very easy job once you get the hang of it

    Cons

    I am very dissatisfied with the management in the stores. They are unprofessional (ie talk about employees to other employees) and generally pushy. The DM is incredibly condescending and treats all sales associates like we know nothing, regardless of prior experience and education. While not described as such in store policy, the sales approach is aggressive. Contrary to the L'occitane management, some people really do just want to browse and that should be respected

    Advice to ManagementAdvice

    Learn to respect your employees. If you treat us with respect, we will work harder and enjoy what we do. If you treats like dirt, we will have no loyalty to the job. No one wants to work in a disrespectful environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 7 people found this helpful  

    The brink of disaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Wonderful products, noble company aims, amiable premise and pleasant work environment can lull employees to docility. The average day can be extremely varied for both retail and corporate employees alike which is great for people who fear boredom. All in all, the potential is there for this to be a job which can inspire and truly become a career.

    Cons

    The company or rather middle and upper management know all this and use it to exploit employees constantly. An average new part timer will most likely have a key, work whole shifts alone, have to make the stores sales goal and respond to emails from upper management that ask questions like: What happened yesterday? (in regards to Sales) There is no way to win in that situation. If it was snowing and that's noted they don't care and view it as making excuses. If it was a staffing issue you are insubordinate to your boss by saying so. Yet, if you don't respond and leave it for management that is worse. There is so much to tell of how delusional this hokey company can be I would be verging on a rant by doing so. Honestly this brand is expanding so rapidly there is no way for it to retain its integrity and uphold its "just shy of high end" place on the market. All senior management will do is raise prices to uphold brand integrity but care nothing for the best product of the brand, it's employees. L'Occitane employees operate in a mom and pop shop mentality. You will expected to clean floors, unpack shipments, offer facials and email sales and shipping reports which can be confusing for people from other brands where job titles and descriptions are finely delineated by role, which are both valued and respected. At the end of the day, employees are expendable and that's what Senior Management wants, another head on the chopping block to be offered up for bad decisions which were out of the hands of the average employees to begin with. 10 years from now, it will be just another Bath and Body works hopefully bought out by a larger company which will reign in the upper management's propensity for megalomania.

    Advice to ManagementAdvice

    Care more about the brand that you work for rather than burning through money and employees to justify careless haphazard attempts at getting promoted. Your work should show results years after you've moved on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    God awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-Time Sales Associate
    Former Employee - Part-Time Sales Associate

    Pros

    Pay is decent.
    Employee discount is decent.
    Products are amazing.

    Cons

    Very aggressive selling strategy.
    Managers tend to micro-manage and lack tact when they are supposed to be leaders.
    Promote people with no experience. Our store manager had no professional experience prior to being given the store. She had been a sales associate for 1 year. She was horribly unorganized, extremely unprofessional and stole product. One night after leaving a movie theatre and the store was closed, we saw her bringing shipment boxes from the store to her car. Other employees allege they would visit the store during the day and notice it would be closed for a couple hours. It was later realized that the manager would leave the store to go on interviews and non-work activities.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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