L'Occitane Reviews

Updated June 28, 2015
37 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
9 Ratings

Pros
  • Great products are easy to sell (in 21 reviews)

  • AMAZING employee discount (40%) and free products with every new promotion (in 17 reviews)

Cons
  • Intimidating not inspiring upper management (in 20 reviews)

  • Absolutely no work-life balance despite company claims (in 8 reviews)

More Pros and Cons

37 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (18)

    A great concept in theory but a poorly run company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane full-time (More than 3 years)

    Pros

    Beautiful boutiques. Products are high quality. Very dedicated managers and employees overall. Provide a great deal of product knowledge. If you're willing to relocate, the company has a relocation package.

    Cons

    This company is not for the lighthearted in retail. Managers work an average of 4 to 5 hours a day alone. They handle a great deal of tasks and retail operations including shipments alone, while talking care of customers, answering the phone, reading a non-stop parade of e-mails that often leave you feeling overwhelmed and frustrated trying to keep up with such an abundant amount of communication. Payroll is bare bones. They expect you to stay animated, energetic and give excellent customer service on very little double coverage. Part time Employees are only given 20 hours of training, which the managers handle while operating the boutiques. Training is often interrupted to take care of customers which gives you little quality time to spend on actual training. Part time employees are expected to run a boutique by themselves when the manager is off or on vacation. They are not given enough training to handle this responsibility. Managers often spend their days off getting texts and phones calls for help or because last minute changes and communication have come from corporate that have to be taken care of. Your personal time will disappear once you work for this company. Many managers suffer from health issues due to stress, lack of personal life and work balance and feel they cannot enjoy time away from their stores. Part time employees are paid the low end of salary for the expectations and good employees often leave due to lack of promotions and full time jobs. Most boutiques run on one manager and all PT employees. Managers are paid very low salaries compared to other luxury companies. Managers do not receive enough training to start. Also, you are expected to do a great deal of operations paperwork on the sales floor while attending to the needs of the business. Many managers take their paperwork home to complete it with thoughtfulness and no interruptions. Tasks such as floor sets & shipments have to be completed within the allotted payroll given. This company rarely gives extra hours to complete extra tasks. Budgets for events, supplies and extras to help run the boutiques are very small. They expect store managers to constantly partner with other companies for free drinks and treats to have store events. Recruiting is almost impossible with lack of double coverage and you are expected to fill positions fast. They want the absolute best in talent but are not willing to pay for them or give you quality time to train them. If managers want to move up in this company, the only choice they often have is to relocate. There is very high turn over at corporate every year and the IT department is one of the worst I have dealt with as a manager in any company. You often deal with an overloaded and rude help-desk that makes you feel stupid for calling. The company is forcing IPads on stores to use as a POS but the IPads are harder to ring customers up on and they gave zero training to really understand how to work them. Raises are an absolute joke. The company waits until the end of the fiscal year and then decides to change the metrics on which they will review employees. They wait until all the scores are gathered then decide what scores will receive raises. It's the worst review system I have ever seen in a company. Your daily goals are not realistic and almost impossible to bonus. Gratis is very skimpy compared to Lush, Aveda and Origins. Most employees cannot afford the products at 40% off. It's clear the CEO and his retail operations team have very little idea what it's like to work on a daily basis in their boutiques and why the turn over in this company is so high. Also, get ready to have non-stop e-mails and conference calls about pushing Divine on customers. Despite having several great skincare products, this company wants to sell Divine and Divine only. Even if you are selling the required percentage of skincare, they will insist that you sell Divine. Also, most boutiques are built without bathrooms so expect to have tremendous bladder control and stay away from liquids until you have double coverage. Something I'm sure the executives don't have to deal with in their corporate office all day. Until the company wants to take an honest look at how they are forcing employees in the stores to operate and improve the conditions and adopt realistic expectations, this company will continue to leave their employees feeling burnt out, over whelmed and very under appreciated.

    Advice to Management

    To retain loyal and excellent employees start looking at the conditions they work in everyday and ask yourself would you really want to do this on a daily basis and could you be successful and fulfilled. Managers should have an ASM or at least 1 full time employee in every boutique. Working long hours alone and trying to complete all that is expected on such low payroll is NOT realistic or acceptable. Salaries are very low compared to competitors and raises are not being handled with transparency. If you preach Prosperity you should operate the boutiques to that philosophy. Pay your people appropriately, staff the boutiques on double coverage to increase sales and complete tasks without sacrificing customer service and improve the way communication is being delivered. An in-box of non-stop emails all day is daunting and not affective. What happened to affective versus effective? Reality versus expectations is a real problem at corporate. It's way over due for corporate to take a hard look at how they are ruining employee morale, loyalty and overall business. Where is corporate holding themselves on the Accountability Ladder?


  2. Helpful (7)

    Part-time Sales Associate

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Very good discount incentive especially during the holidays.

    Cons

    All the company cares about are numbers (like most companies out there). Sales goals are very hard to achieve. Higher management are sometime inconsiderate of their associates. Barely have full-time positions. Expects you to do EVERYTHING in store (campaign change, stock, etc.). Could be unorganized at times.

    Advice to Management

    care more about your associates.


  3. Helpful (4)

    Full-time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at L'Occitane full-time

    Pros

    Direct managers, assitant managers, and district managers are great. Very supportive of associates. Great ideals on being positive and productive as a company.

    Cons

    Constant marketing and merchandising changeover. Wasteful of products and signage for a supposedly natural company. Upper management, at a corporate level, are unaware and horrible at following up. Corporate managers are very passive agressive towards each other. They have certain ideals that speak of prosperity, being positive, and supportive but upper management does not lead by example.

    Advice to Management

    Follow up with people in a store level. Support those who support you. If people are unhappy in a store level because of lack of follow up on promotions, your stores will fall apart. Do not work your employees like dogs. Pay them the amount the deserve for their quality of work. Do not make your part timers work as full timers, full timers as management, and management as corporate. Follow your company ideals and lead by example. Show how to be a leader rather than telling people how to Lead.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (13)

    Enter at Your Own Risk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Keyholder in New York, NY
    Current Employee - Sales Associate/Keyholder in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Gratis and excellent products. Training is ok. It used to be better when you had an actual class. I wonder if it became too expensive because now it's just watch a video and written information. It's still ok though because trainers seem to be available for questions.

    Cons

    Challenges employees face: zero support from upper management, lip service only, they require employees to give give give and all you get back is gratis when you'd rather have ACTION. Managers are often required to manage 2 stores but only some get more pay for it. If upper management doesn't like the manager then the whole staff pays for it. They hire inexperienced managers and assistant managers and expect them to work out but part-time staff end up managing and coaching these "managers". District Managers only seem to focus on large and flagship stores then wonder why things fall apart. They also expect you to work in subpar conditions like lack of heat in winter. Every winter they act like this is something new. Give Us a Break or at least look into the situation. Ask about the turn over rate if your applying for a job. If management were as good as the products this could be A Great Pace to Work but they just don't seem to realize the people selling the product are to be valued. I'm beginning to wonder if this really stems from Ronald Geiger, the owner. This company is all talk no action. Employees working alone in stores from morning until closing. Not Safe and not healthy. Managers send the schedules to district managers and they just let it happen. If you're a product at L'occitane you're golden - if you're an employee - tough luck. It's taken years to write this - finally lost hope. Very sad.

    Advice to Management

    Dear Management, Both Davids - Thank you very much for the gratis. Amazing and very nice. But I'd give that up for more of your involvement at the store level. Please read the above feedback. Heat doesn't seem like too much ask for. Please don't have managers manage more than one store. There is a reason you probably haven't made these people district managers. IF you must do it then perhaps choose a manager from a store close by like Third/Madison/86 or Columbus/Broadway/Time Warner or Bleecker/Soho/Meatpacking and for the sake of each stores staff consider the time of year this is being done. L'Occitane can be great but we're losing something. When employees are under valued and moral is low, how much selling will happen? Energy may be free, the mood ladder may be a good reminder, cartoon cheerleader emails may be humorous but talk is cheap. I tried to address these things in a less public manner and directly but it falls on deaf ears. Want to sell more? Help Us Help You.


  6. Helpful (4)

    Too much control

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Keyholder in Columbus, OH
    Former Employee - Sales Associate/Keyholder in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at L'Occitane full-time (Less than a year)

    Pros

    Product is special, truly the best way to enjoy the south of France without the flight to Paris and driving to Provence.

    Cons

    It's very true all of the observations offered here. Training crammed on you while selling at the same time.

    Advice to Management

    Employees should be very low key because shopping for luxury items must be an enjoyable experience however the management has so many instructions and as they call them "always" stipulations for the staff that they feel pressured into an unnatural dialogue.


  7. Helpful (8)

    Disorganized chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at L'Occitane full-time (More than 8 years)

    Pros

    The products are amazing. The teams in stores are generally very dedicated and strong retail associates. The stores are beautiful and the customers are generally exceptional.

    Cons

    The core dm and sm teams are micro managed to the extreme. Poor and unclear marketing. Upper management exhibits a "use them and lose" them mentality to employees. Rather than addressing a need for coaching and training their existing employees there is a sense of turn and burn. Tenured and experienced staff are seen as undevelopable and so are encouraged to quit or are "coached out." Lack of adequate staffing in stores means most if the time staff is alone and unable to take breaks. It once was a place that valued employees but has become a place that only values the bottom line at any cost. If you're management (DM or Sm level) you are on call 100% of the time. Time off? Ha. Sick day? Seen as suspect. The company uses a program called "way to prosperity" based on a Senn Delany program. It a tool used by L'OCCITANE to find new ways to coach out under performers and wasn't used to develop a corporate culture. But became a tool to evaluate and manage but was not something implemented to grow a culture but was used to churn out staff.

    Advice to Management

    No matter how loud you scream at a deaf man he cannot hear you.


  8. Helpful (8)

    Stay away

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Keyholder
    Current Employee - Sales Associate/Keyholder
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    While the pay seems decent, I often find myself asking if it's worth the stress/demeaning attitude of my superiors at the end of everyday.

    Cons

    Upper management is a nightmare.


  9. Helpful (1)

    Its a good job to start off with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Keyholder in Los Angeles, CA
    Current Employee - Sales Associate/Keyholder in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at L'Occitane part-time (Less than a year)

    Pros

    Boutique like environment is very nice.

    Cons

    Leadership is Overbearing and Annoying.


  10. Helpful (11)

    Lots of promises that were never fulfilled

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -decent pay -gratis at the start of every campaign -awesome co-workers

    Cons

    -micro-managing from upper management -managers will promise you a lot of things, but can't deliver -no room for advancement (I was promised a full-time position for almost a year and was offered it 4 days after I gave my two-weeks notice) -company likes to tout itself as natural and eco-friendly, but pack a whole lot of chemicals in the products and are extremely wasteful. No recycling, everything has excess packaging (do you really need to wrap the box of your moisturizer in plastic?) -associates are pushed to sell Divine line of skincare (2 per day) even if it doesn't meet the customer's budget or skincare needs -associates are expected to do same amount of paperwork as manager, without the hours or the pay -computers and software are a joke. IT Department is extremely unhelpful

    Advice to Management

    Re-evaluate your priorities. Update the look and feel of the stores and company. If you want to be relevant, you have to stop being stuck in the 70s and 80s. You're making yourselves obsolete!


  11. Helpful (14)

    Inconsistent and unsettling.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boutique Manager in Los Angeles, CA
    Current Employee - Boutique Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at L'Occitane full-time (More than a year)

    Pros

    Great products with great ingredients that work. Company cares about the environment and the impact it has on it.

    Cons

    So disorganized! They blame everyone for their mistakes. No matter how hard you work, you will not get promoted unless you have a friend in senior management. They take no accountability for anything but demands accountability from boutique employee's. If you give a realistic view of the business and it's shortcomings you are then "excuse driven". This company may care about the environment but cares nothing about it's employee's. Reviews are very negative. Feedback from senior management is very negative. I imagine this was once a great company to work for. Not so much these days.

    Advice to Management

    This company's leadership should revisit the core values and apply them. Respect and integrity do not exist in L'Occitane.



Showing 37 of 210 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.