L'Occitane

  www.loccitane.com
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L'Occitane Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

2.8 132 reviews

53% Approve of the CEO

L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger

Reinold Geiger

(15 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • Great products, most stores are quite beautiful (in 17 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 15 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 16 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights
25 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Ok job, no strategy, French management that do not understand USA market

    Product Manager (Former Employee) New York, NY

    ProsFree products and summer hours

    ConsFrench management do not understand American market. HR not really involved. There is no marketing strategy at all.

    Advice to Senior ManagementShould hire american management that understand this market.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    More bad memories than good...

    Anonymous Employee (Former Employee) New York, NY

    ProsReal quality products
    You do learn a lot about running a business as an SM
    Some amazing people at all different levels (key word some)

    ConsA lot of questionable leaders from DM level and up
    They break you and make you feel like you cant do anything else
    Nothing is ever good enough
    Hypcrisy in values and culture
    Gossipy and sexist
    Intimidating not inspiring upper management
    Low level of ethics and regard for store teams and working environment

    Advice to Senior ManagementStop trying to demean and intimidate store teams and start inspiring and empowering them. More work needs to be done with organizational management. This is not a great place to work and the problem starts with DMs and some obnoxious corporate associates, clean it up. Youre expanding faster than the US can handle and cannabilizing existing stores and losing control of experience, teams and culture/values. Reducing the L&D team was a mistake.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    They preach teamwork and unity and it couldn't be further from the truth.

    Anonymous Employee (Former Employee)

    ProsOther people held hostage by an economy that is difficult to find make means in another company at the moment. Some of these people at mid to lower lever are some of the finest.

    ConsAbusive leaders.
    Almost military like approach without military intelligence.
    Ridiculously long work days.
    Hostile workplace.
    Unrealistic expectations.
    Inhumane treatment of anyone who does not fit the"profile" or someone who doesn't have history with other across the pond.

    Advice to Senior ManagementRealize that the company is not long of this earth. The people who have been put in positions of leadership in this country from other countries have destroyed the integrity and vision of a beautiful brand.
    NYC-NJ

    – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Never wanna leave yet always wanna quit

    Anonymous Employee (Current Employee)

    ProsThe product is amazing. It is easy to sell because it works. I've often enjoyed the personal relationships I've made with coworkers.

    ConsThe bonus structure is not ideal for associates. Manager turnover is high. There is a lack of clear marketing and promotion direction all the time. There is no positive reinforcement or expression of appreciation for sales associates' work. The company does not advertise; they expect sales associates to bring the customers into the store, which is problematic in that sales associates are merely part-time workers who get the bare minimum $10 an hour.

    Advice to Senior ManagementBe more positive and appreciate. Advertise; don't force this expectation on the sales associates.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Great products, great customers, awful leadership

    Sales Associate/Keyholder (Former Employee) Seattle, WA

    ProsThe biggest perk? AMAZING employee discount (40%) and free products with every new promotion. I have so much product from L'Occitane now. I felt really good about selling it to my customers, because they really are high quality, gentle, and made from natural products. They even give a portion of their shea sales to the women of Burkina Faso. The company has a great mission.

    ConsTHAT being said, it seems like the great ideas end in France, and get completely corrupted once they hit the United States. This winter our city had a cold snap that was much lower than we are used to. I worked in the only outdoor mall in the state, and we were required to have our doors open in below freezing weather. We couldn't keep it warm in the store, but our district manager said that we couldn't wear coats unless they were black wool dress coats (which we had to buy ourselves) and that we couldn't close the door.

    Upper management did not respond to safety concerns regarding our door lock malfunctioning, our safe not locking, or our store being dangerously cold to work in.

    When we could not make sales plan during the coldest week on record for my city since the 1980s, we had our hours drastically cut. I went from 15 guaranteed hours per week to 4 hours every other week. That's when I put in my notice to quit. I was terminated without seeing or signing paperwork, so I am not sure to this day if my severance paperwork says that I was fired, or that I left.

    They also didn't follow my city's PTO law, and never gave me my mandated sick leave after I became ill from working in a building that was less than 40 degrees for several shifts.

    Advice to Senior ManagementPut your employees first, and your profits will follow. When your employees are in physical distress from your company policies on keeping your doors open, when you have to have customers call your corporate office to complain about how cold it is in the store, THAT is a serious issue. Telling your employees to "take customers to the warmer part of the store" which is less than 750 sq ft, does not help the customers who need to purchase something in the front of the store, or who want a reprieve from the bitter cold.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    A downhill spiral

    Anonymous (Current Employee) New York, NY

    ProsEmployee discount, gratis, boutique hours

    ConsUpper level management, favoritism amongst district, regional, and store managers, no work life balance, no consideration for employees well being.

    Advice to Senior ManagementThe constant shifts in management seem to take a negative toll on the company. There is blatant favoritism towards certain store managers. Instead of practicing "the spirit of prosperity" and having open honest communication there is a lot of undercover scheming between upper management. No consideration for sales associates well being, drastically cutting of hours, frequent change of location, and he said she said drama is not a motivation to be a better seller. There is a lack of communication between management and employees as well as a lack of honesty. No value for long time sales associates which gives a negative image to new hires. No room for growth unless you're a favorite. This went from a job I loved going to to feeling like a number in a spreadsheet for a company that can care less about how hard I work. It's disappointing, and I wish they would practice what they preach.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Great products, terrible management

    Sales Associate/Keyholder (Current Employee)

    ProsThe products are all wonderful and the customers are usually very kind. Very easy job once you get the hang of it

    ConsI am very dissatisfied with the management in the stores. They are unprofessional (ie talk about employees to other employees) and generally pushy. The DM is incredibly condescending and treats all sales associates like we know nothing, regardless of prior experience and education. While not described as such in store policy, the sales approach is aggressive. Contrary to the L'occitane management, some people really do just want to browse and that should be respected

    Advice to Senior ManagementLearn to respect your employees. If you treat us with respect, we will work harder and enjoy what we do. If you treats like dirt, we will have no loyalty to the job. No one wants to work in a disrespectful environment.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    The brink of disaster

    Anonymous Employee (Former Employee)

    ProsWonderful products, noble company aims, amiable premise and pleasant work environment can lull employees to docility. The average day can be extremely varied for both retail and corporate employees alike which is great for people who fear boredom. All in all, the potential is there for this to be a job which can inspire and truly become a career.

    ConsThe company or rather middle and upper management know all this and use it to exploit employees constantly. An average new part timer will most likely have a key, work whole shifts alone, have to make the stores sales goal and respond to emails from upper management that ask questions like: What happened yesterday? (in regards to Sales) There is no way to win in that situation. If it was snowing and that's noted they don't care and view it as making excuses. If it was a staffing issue you are insubordinate to your boss by saying so. Yet, if you don't respond and leave it for management that is worse. There is so much to tell of how delusional this hokey company can be I would be verging on a rant by doing so. Honestly this brand is expanding so rapidly there is no way for it to retain its integrity and uphold its "just shy of high end" place on the market. All senior management will do is raise prices to uphold brand integrity but care nothing for the best product of the brand, it's employees. L'Occitane employees operate in a mom and pop shop mentality. You will expected to clean floors, unpack shipments, offer facials and email sales and shipping reports which can be confusing for people from other brands where job titles and descriptions are finely delineated by role, which are both valued and respected. At the end of the day, employees are expendable and that's what Senior Management wants, another head on the chopping block to be offered up for bad decisions which were out of the hands of the average employees to begin with. 10 years from now, it will be just another Bath and Body works hopefully bought out by a larger company which will reign in the upper management's propensity for megalomania.

    Advice to Senior ManagementCare more about the brand that you work for rather than burning through money and employees to justify careless haphazard attempts at getting promoted. Your work should show results years after you've moved on.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    God awful management

    Part-Time Sales Associate (Former Employee)

    ProsPay is decent.
    Employee discount is decent.
    Products are amazing.

    ConsVery aggressive selling strategy.
    Managers tend to micro-manage and lack tact when they are supposed to be leaders.
    Promote people with no experience. Our store manager had no professional experience prior to being given the store. She had been a sales associate for 1 year. She was horribly unorganized, extremely unprofessional and stole product. One night after leaving a movie theatre and the store was closed, we saw her bringing shipment boxes from the store to her car. Other employees allege they would visit the store during the day and notice it would be closed for a couple hours. It was later realized that the manager would leave the store to go on interviews and non-work activities.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    5 people found this helpful  

    Company does not realize the stress put on Management.

    Anonymous Employee (Current Employee)

    Pros-competitive hourly wages
    -high quality products and discount
    -company gratis
    -independence
    -unique atmosphere and provencal setting
    -high end clientele

    Cons- long hours working alone
    - must wear dress shoes and stand for long periods of time
    -must work weekends and holidays
    -must have direct deposit or check does not come for days after being paid.
    -unrealistic sales goals
    -no room to advance, most stores have only 1 manager and 2-3 part time employees.
    - part time employees are expected to act like assistant managers w/o benefits.
    - some stores have 1 cash register which can cause congestion during high traffic periods.
    - very little training , yet high sales goals
    - very slow computers that freeze and need to be restarted when customers are waiting.
    -must stick to selling script and demo most expensive face cream on everyone.
    - small staff causes very little flexibility, someone is always on call. It's very hard to get a day off.
    - daily marketing updates make it hard to keep track. If you only work a few days each week you'll never catch up on memos and emails.
    - register codes never work properly
    -store managers never know what's going on
    -shipment never comes on time
    -monthly bonus is very little for all the work that goes into a sale.
    -managers expect associates to close on all sales, although half the customers have never heard of the brand before.
    -customers demand a lot of attention

    Advice to Senior ManagementDon't let your lower volume stores run short staffed. Promote good sales associates to full time associates or ASM so the managers can develop tenure staff. Don't set high expectations on recruiting the best staff when the company will only offer part time positions. Please don't leave staff on the floor alone to ring, demo and give mini facials. What would be extraordinary customer service at most retailers is not good enough for L'Occitane, unless its attached to a high ticket sale.

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