L'Occitane Reviews

Updated January 18, 2015
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
32 Ratings

34 Employee Reviews

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  1. 11 people found this helpful

    Complicated Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Denver, CO
    Current Employee - Store Manager in Denver, CO

    I have been working at L'Occitane full-time (more than 5 years)

    Pros

    Good bonus structure for all employees. Amazing product with results.

    Cons

    Poor work life balance. Operations in corporate are disorganized and lead to extra work for stores with already short deadlines. Poor learning and development department. Responsibilities fall on Store Manager to carry many hats including, product knowledge, floor moves, coaching, scheduling, transfers and a multitude of other tasks all while running on a small staff with little hours. Store Managers are on the sales floor about 75% of the time.

    Advice to ManagementAdvice

    Give stores more hours and cut from merchandising/marketing department by stopping daily print outs of memos and unnecessary updates with signage during a campaign. Prioritize events and floor moves to ensure store can support more staff on these days. Give staff more time and hours to plan inventory and transfers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful

    Generally a good place to work, but if you intend to move up in company, expect s long wait and a lot of excuses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at L'Occitane

    Pros

    Monthly gratis of new products, flexible hours, great products, good environment.

    Cons

    Only 4 paid holidays (if you are Christian, be prepared to work major holidays), antiquated computer system, inconsistencies between districts, lack of reliable communication, not all stores allowed to ship, and unless you want to start at level 1 and wait it out to see if you can rise to management position, you'd better enter company as a manager first. Otherwise you'll hear a lot of promises, only to watch them hire from the outside every time there is an opening.

    Advice to ManagementAdvice

    Follow up on district managers to check on reliability and consistency. RMs need to know first hand who works the stores and gets the job done despite their DM.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful

    Generally satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    The pay at L'occitane is relatively high compared to other stores. Gratis and employee discount is also pretty generous. Small pretty boutiques makes it more relaxing.

    Cons

    Pressure on sales is too much. Lots of responsibilities and confusing marketing. Also not enough staffing.

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  5. 6 people found this helpful

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane part-time (more than a year)

    Pros

    Decent starting hourly rate. I would say gratis but every piece I've received is a scent that doesn't wear well on me so I end up gifting it anyway.

    Cons

    Long days even as a part-timer. When they hired me they presented the company in a completely different light than what it really is. They said they don't cold call and clientele but that was a lie. They push you to make unattainable goals and when you actually do exceed expectations you don't hear a positive word about it. Management is moody and NEVER works weekends. I've worked as a skin lead for almost ten years and make as much money as the other associates who know nothing about skin care and haven't even worked in retail before. The business has so much potential but it's like they have no idea what they're doing. This job would be ideal for someone that's only looking for a very part time position.

    Advice to ManagementAdvice

    Stop setting goals so high and pushing the wrong skin care on people. Let the product sell itself. Work weekends and nights!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. A trip to Provence in your hometown

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full-Time Sales Associate in Oakbrook Terrace, IL
    Former Employee - Full-Time Sales Associate in Oakbrook Terrace, IL

    I worked at L'Occitane full-time (more than 3 years)

    Pros

    It was an honor working for this company. Beautiful environment, Product Education like opening a good book. Entrancing in the spell that is cast.

    Cons

    Better communication from between company and associates other than e-mail that is to be monitored thru out the day.
    Constant barrage of "events" that are no longer special, or create excitement. Consumers are jaded by this.

    Advice to ManagementAdvice

    The staff is human, as are the consumers and when you have someone who really loves the product and work nurture this and build from it.
    Unsettling manner in which customer challenges are handled.
    Have your teams back or they will not have yours.
    The customer is not always right. They are working out a frustration out on an individual who is powerless to defend themselves.
    In the pursuit for money in business one must draw the line as to where it is too much and becomes humiliation for the individual at any cost, so long as they are buying something.
    Tighten up on the disgusting returns. People should be ashamed but they never are. It is STEALING and the attitude is that "this is a big company can absorb it". That may be true but multiply that a thousand times and then you are not making money.

    I thank you for the Miraculous Product Olivier. You brought LIVING SOUL to those of us who understand.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 9 people found this helpful

    Upper management have no clue how the daily business works.. Very disconnected from reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate
    Former Employee - Part Time Sales Associate

    I worked at L'Occitane part-time (more than 3 years)

    Pros

    Lovely customers. Hardworking and wonderful associates in store. Good employee discount. Great products. Love the true stories and the roots of the company.

    Cons

    Sales Associates do 90% of the work but get little or no recognition. After more than 3 years pay has only increases 95 cents even though sales goals are met and exceeded. DM hires " friends" from outside company rather than promote hardworking associates from within. DM has no idea how to answer common questions or how to ring up a customer. No recycling of product testers. They are thrown in trash.

    Advice to ManagementAdvice

    All upper management should have to actually work in boutiques a certain amount of time each month to see and understand how them daily business actually runs and how to make real improvements rather then sit behind their computer threatening associates/store managers with unrealistic goals and negative emails.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 5 people found this helpful

    Great company, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time (more than 3 years)

    Pros

    Monthly gratis is great you always get to try the newest things before they come out. Hours are great they worked around my schedule.

    Cons

    Poor management. When people need let go upper management is lazy and doesn't document things the way the should. They don't allow anytime for quarterly staff meetings.

    Advice to ManagementAdvice

    Give more authority to your store managers.

    Recommends
    Negative Outlook
    Approves of CEO
  9. Great corporate members but boring job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at L'Occitane part-time (less than a year)

    Pros

    The higher-ups treat you well. Generous with the employee discount and gratis. Nice job to have on the side or for you to get through school.

    Cons

    Company claims to be sustainable but actually quite wasteful. The cost of the product is ridiculous considering the cost to actually make the product. The job can be slow and boring as hell or fast paced depending on the location of the store. The company pays its sales associates competitively. However, there isn't much in terms of growth, learning, or challenges. Need to meet a sales goal every single day. Meeting it is honestly sometimes based on luck.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 11 people found this helpful

    The good, the bad, and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    I have been given great opportunity and have been compensated decently for it. I work day to day with terrific people and have peers thought the company that I respect and value.

    Cons

    Everything that has been written is true to some extent.
    Some stores are not equipped with bathrooms or running water
    Outdoor locations are expected to have the door open.
    Size of the store is inadequate in some locations.
    The paperwork load at the store level is unconscionable.
    Payroll hours are not adequate to ensure great customer service, safety for employees, and loss prevention.
    Deadlines are often unrealistic.
    Corporate expects ZERO errors to occur at the store level, however, errors and missed deadlines abound at the corporate level. Part time employees are expect to be as vested as store managers, which is unrealistic.
    New hires are trained by other employees. Learning and Development does not exist as the rest of the cosmetic world has created.

    As another person posted he/she has been promoted within 6 months...that is a dead giveaway to your identity...while many people are advanced and promoted, it is the hard work of the individual managers that drive those promotions. 6 months is HIGHLY unusual for promotion since the company standard is minimum one year in a position. I do not see hate in these reviews, I see frustration as many of these people have been with the company for several years and love L'Occitane as I do.

    Advice to ManagementAdvice

    Corporate realizes they have extremely talented people in the field. We need to streamline operations, choose a main focus ( skincare, fragrance, etc) and create an environment where every employee has a chance to make a career within our company.

    Neutral Outlook
    No opinion of CEO
  11. 5 people found this helpful

    It was okay, very glad to have moved on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Office in New York, NY
    Former Employee - Corporate Office in New York, NY

    I worked at L'Occitane full-time (more than a year)

    Pros

    Great Products and philosophies. They do a great job at building beautiful stores.

    Cons

    I know it from the day I started. Corporate Culture is bad, like really bad. Executives are very snotty and only hire people that are like them. I recall a time when a VP made fun of me and I overheard him. I mean really? The work was very under stimulating, I was bored to tears.

    Advice to ManagementAdvice

    Get a new VP Management Team, there's not one person on that team that is likable.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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