L'Occitane

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L'Occitane Reviews

Updated July 21, 2014
Updated July 21, 2014
134 Reviews

2.4
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
17 Ratings

Review Highlights

Pros
  • Great products, most stores are quite beautiful (in 17 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 15 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 16 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights

25 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PTSA
    Current Employee - PTSA

    Pros

    pleasant work environment, decent pay, great discount, you don't have to lie about what you're selling

    Cons

    inconsistent merchandising, corporate body seems determined to prevent stores from getting bonuses, compounding top-down micromanagement at times, false enthusiasm at the corporate level

    Advice to ManagementAdvice

    communication between departments in corporate - it's obvious that it doesn't happen

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Lots of locations, my favorite retail experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate  in  New York, NY
    Current Employee - Part Time Sales Associate in New York, NY

    Pros

    Monthly gratis
    Nice managers and co-workers
    Great products with a good philosophy

    Cons

    Communication with upper management to stores
    Frequent store movements/changes in location for employees and no communication about moves until a few days/weeks before move

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    Pros

    The internship was at the NYC office - US Headquarters.
    Interns were really involved in all the projects the company was working on. I truly felt like an employee because of all the important responsibilities I had.
    Paid internship ($7.25/hour), which is rare in the NYC area.
    40% employee discount.

    Cons

    There was not a lot of room for advancement. HR kept saying how much they cared about the interns and employees but when you reached out regarding employment opportunities, you would never hear back.

    Advice to ManagementAdvice

    Follow-up with interns and full-time employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Beautiful products with a beautiful message.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate
    Former Employee - Part Time Sales Associate

    Pros

    L'Occitane was such a thoughtful brand with lovely meanings and stories behind their products. I really enjoyed sharing that with customers and they seemed to receive it really well. I loved how several products were "fair trade" and the company was very responsible in informing its patrons of how important that is. The management teams are very motivating and they push education over sales pitches! My assistant manager and store manager were spectacular.

    Cons

    The only thing I had a problem with was during visits when the regional educators were pushing us to sell, they couldn't sell a darn thing all day. I also didn't like offering strangers hand massages. It's very uncomfortable and although it sounds nice, it is VERY awkward.

    Advice to ManagementAdvice

    Keep up education! As skincare grows throughout the brand, your associates need to know their stuff!

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Growth & Developement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    L'Occitane was a great place to work. The product and training was exceptional and they prefer to promote from within allowing me to grow once a year for 4 years.

    Cons

    There is definitely a glass ceiling for income at the store level and the company doesn't pay their associates competitively based on the market. Low pay and little to no FT positions at the store level caused a ton of associate turn over. People loved to work their but the pay wasn't great and there was no security for associates making a Managers job more difficult.

    Advice to ManagementAdvice

    Consider the staffing structure of stores for long-term stability by providing more FT positions or paying competitively based on the market.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great entry level jo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people, culture and products.

    Cons

    Not much room to grow

    Recommends
    Positive Outlook
  8.  

    Great growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Several associates complain they do everything a manager does. And if you work for a great manager you would really believe this. Managers are expected to make personal sales goals, store goals and all operations. Having only pt associates makes stronger store managers. If associates are interested moving up it is possible with hard work and flexibility. We get the opportunity to try new products for free and get training with all new products
     Senior management shows appreciation for hard work when deserved. This is the first company in over 10 years of retail I felt like a person and not a number. Goals are based on numbers the previous year so no goal is unattainable like several stores I have worked for. I have bonused 9 of 12 months this fiscal year.

    Cons

    If you are in a select number of stores you may have a bad experience due to management or lack there of. You may also work in an area with only 1 or 2 stores which is harder to move up. Operations are a constant change without direction from people who will actually be using the forms.

    Advice to ManagementAdvice

    Include store managers when making forms for daily and weekly use.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Great products, some great people, unnecessary stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    -If you are lucky and get to be a part of a fun and supportive team then it helps a lot.
    -Products are wonderful
    -The customers are great
    - Company contests
    - Gratis (typically $35 worth, except when the new Divine came out)

    Cons

    -As a sales associate you are still required to be as responsible as the manager and ASM. The pay difference is so great but you still end up doing more than the ones in charge. The motivation to move higher in the company isn't there. My manager and ASM were burnt out and always complaining, the last minute campaign requirements were very unorganized, the amount of emails the district gets is unnecessary, micromanaging is not effective, etc. There is such a lack of sensitivity and so much hypocrisy the higher you go. Obviously a business wants to sell but the way they push (especially when DM and regional visit) is ridiculous. Your experience of the company definitely depends on which district you are a part of. The DM was very fake in mine, my manager cheated on her hours, and in general the people in charge were the ones who made me hate the job. Some of the higher ups aren't even aware of the crap they say.

    -A friend of mine from another district said their DM made a "selling point" for a HAIR oil that could be used as an "EYE MAKEUP REMOVER" as well... The same DM that pushes skincare (they all do) was so ignorant to forget only ophthalmologist approved products can be used around the eye. And don't get me started on an insensitive email that my Regional Manager sent one day when sales were low. I loved the boutique and there were wonderful customers but I just ended up hating everything about the job that was bs.

    -The price of the products keep going up.

    - They have eco-friendly products yet our store didn't even have a recycle bin or a way to recycle all the glass containers from products once samples were used up.

    - Tiny backroom that was dangerously over-packed with shipment

    - Always a computer issue at the worst times

    - The company wants sales and complains about stores going over hrs when paying employees. They expect too much even when there would usually be just one person in the store. With too many customers and one associate, some sales would always be lost

    Advice to ManagementAdvice

    Stop being hypocrites, care more for your employees instead of finding better ways to sell with your scripts and such. Happy employees want to keep their jobs and are better at selling without the pressure and nonsense.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Good company in need of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA

    Pros

    Above minimum wage rate. Paid training. Generous employee discount.

    Cons

    Salary not commensurate to duties and responsibilities of sales associates who pretty much are expected to do everything the manager does. Bonus scheme too low. Working alone in store for several hours.

    Advice to ManagementAdvice

    Be more financially generous in rewarding your front liners. They are the face of L'Occitane, the ones who put a face to the brand so treat them as you would yourselves. While the products are good, it's the sales people who keep clients coming back for more. It's the service and the experience these associates provide that create loyal customers.

    Recommends
    Positive Outlook
  11. 4 people found this helpful  

    Great Company that Needs Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Keyholder
    Current Employee - Sales Associate/Keyholder

    Pros

    -The pay is competitive for the current retail market.

    -The brand is easy to sell because L'Occitane makes quality products and have created long-standing brand loyalty like nothing I've seen before. Most clients I have come into contact with have either been shopping for years (many times they were first acquainted with the company in France) or have recently been gifted a L'Occitane product and were very pleased with the results. That speaks volumes.

    -Another thing that makes L'Occitane easy to sell? The fact that they are fair trade and that they make it a priority to employ those with disabilities! I feel good about selling a quality product, and that the company I work for cares about the people who help produce their products.

    -When I first on-boarded with L'Occitane, I had quite a bit of retail experience, but no skincare experience. My manager at the time had me attend a two day class session, which I found very beneficial. My travel expenses to the class were paid for, and each day of the class I received a very nice lunch. I learned a lot about skincare, a lot about the company, met other local sales associates, and learned some sales techniques that I hadn't tried yet. I didn't feel like my time was wasted, and I saw direct results in my subsequent sales.

    -My manager at the time was a pleasure to work for. Very inspiring, non micro-managing. Sad she left for a different position.

    -Our district manager is very nice and is a reasonable person. Her feedback is always constructive, and she's a people person. She's perfect for the job.

    -Some have complained about the Gratis. I think the Gratis has been pretty generous in the 6 months I have worked for the company. I don't know if Gratis is different region-wise. For us, it's been solidly good.

    Cons

    -Working by yourself. I got used to it after a while, but I find that when we get a wave of foot traffic, sales are lost even when I try and do my best to sell to multiple people at a time. I would love for our store to consistently keep high sales! I also feel safer in the mall having a co-worker with me.

    -I've been working over 32 hours pretty consistently (L'Occitane's full time is 32 hours)...and yet at 26 years old, I'm still considered a part time employee with no benefits. ??

    -I'm not sure about our current store manager. She's a great sales person, but as a manager it remains to be seen.

    -In continuing with the working by yourself issue...it's unfair to market "free mini-facials" around to customers without appointment when you have just one employee on the floor. You could be very slow, but the minute someone else walks through the door you basically have to stop doing the facial and sell to other customers as well. Facials require your undivided attention for the service to be most effective for sales. I shy away from throwing around the idea of facials unless I know we're dead slow, or there are at least two of us on the floor.

    -Basically they really should have two people on the clock most, if not all the time.

    -The company has recently been pushing "lease-lining", that is, standing at the entrance and handing out samples during periods of low traffic. Sometimes this works, and gets people into the store, and sometimes it doesn't. The problem I see, is that you look like an annoying kiosk person. I get a lot of people turning down samples (they're free...who wouldn't want a FREE sample?!) but it's because they don't want to be harassed. That's not our aim, but it is what people have been conditioned to expect when they see that sort of thing. So sometimes I think lease lining has the opposite of the intended affect. I guess they figure you lose some, you win some.

    -I keep seeing the software issue brought up on here. It's true, the computers are slow and not only that, the computers have quite a few issues. If there is one thing I'd tell corporate to get right on...it's software. Not only does it make processing sales slower at times, which is annoying for the customer, but if you're the only one in the store (which is quite often) then it's inevitable that sales will be lost. As a L'Occitane employee, you are trained to multi-task and sell to multiple people at a time. BUT, there's only so much you can do when there is a computer issue. It takes your undivided attention to process a sale in a timely manner so that you have a customer who isn't frustrated.

    Advice to ManagementAdvice

    There is a lot of talent within your stores, and your keyholders have already proved themselves with greater responsibility than your average sales person. Continue to recognize talent, and make it a priority to try and promote from within.

    Recommends
    Neutral Outlook
    Approves of CEO

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